Inghams Holiday Booking Conditions

Ski Holidays:	Please see the above specific Ski booking conditions tab. Terms and Conditions for Ski pack, lift pass, tuition; Chalet & Chalet hotels; Group and Child discounts are included.
Lakes and Mountains Holidays	Please see the above specific Lakes and Mountains booking conditions tab.

 

Travel advice

For up-to-date information about your country destination, please check the Foreign & Commonwealth Office website at www.fco.gov.uk/travel or call the FCO Travel Advice Line on 0845 850 2829. Alternatively, you can call the ABTA Information Department on 0901 201 5050 (calls cost 50p/min).

Booking checklist

To avoid booking amendment charges (see cost of changes on our booking conditions), please remember to book all the additional items you require when you first confirm your holiday reservation.

Please note:

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it.

Whilst we would not anticipate any pricing errors in the brochure, on the website or on the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and we will issue a revised invoice for any bookings to show the correct amount.

For more information, please see our Privacy and Security Policy.

If you have any questions about your booking before you confirm online, we recommend you call our reservations team on 01483 79 11 11.

Booking Conditions

Your Holiday Contract

These booking conditions together with the general information above set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is Mountain House, Station Road, Godalming, GU7 1EX. No employee or representative of this company has the authority to vary these booking conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

These booking conditions govern bookings made on the internet, through our telephone reservations team or via any other third party agent and you will be deemed to be bound by these conditions on confirmation of your booking through any of these channels. You confirm you are aged 18 or over and are responsible for any payments made through your preferred method. It is your responsibility to ensure you have sufficient funds to complete the transaction, and you have the correct authority to act on behalf of the credit/debit card holder, where applicable.

A. Booking and Payments

Your Financial Protection

The air holidays and flights in this brochure are ATOL protected and our ATOL number is 0025. ATOL stands for Air Travel Organiser's Licence and is a financial protection scheme backed by the UK Government for all holidaymakers booking an air-inclusive package or a flight only. By law, every UK tour operator which sells air holidays and flights is required to hold an ATOL. If a tour operator with an ATOL ceases trading, the ATOL scheme protects customers who had booked holidays with the firm. The scheme is designed to reassure customers that their money is safe, and will provide assistance in the event of a travel company failure.

Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. This money creates a fund that is used by the CAA to protect consumers.

From 1st October 2012, Inghams automatically provides an ATOL Certificate when an eligible ATOL protected holiday is booked with us. In accordance with the CAA regulations this certificate will explain exactly which elements of your holiday are protected if an ATOL-protected tour operator fails. Where we act as a Selling Agent for the Service Provider (such as any extra add-ons i.e. excursions), notwithstanding our Agency position, we voluntarily accept all the obligations that flow from the ATOL Regulations for the purposes of financial protection under this scheme.

All customers travelling on a self-drive or rail package holiday with Inghams are protected under the ABTA scheme and our ABTA number is V4871. For more information please visit www.abta.com. For more information on ATOL please visit www.caa.co.uk.

Bookings Made Through a Travel Agent

If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility, as with any photographs or descriptions they may choose to use not
verified by ourselves. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us. Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent. We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone or online to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either online by your Travel Agent or by telephone or online by you or your Travel Agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both (but for pre-bookable activities and excursions see below). If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking authorisation form and declaration provided by the Travel Agent accepting in full these booking conditions.

A deposit of £130 per person (plus insurance premium if appropriate) is payable at the time of booking (or the full balance if booking within 10 weeks of departure), however for some tours
advertised in the brochure, an additional deposit payment will be required. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.

The balance of the holiday cost must reach us no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by Credit Card

A charge of 2.5% will be made for each credit card transaction. Should you choose to pay by credit card, please note that the invoicing party will be Hotelplan CC Services GmbH, located in Erich-Weinert-Strasse 145, 10409 Berlin, Germany.

Late Booking Fee

A charge of £30 per booking will be levied for all bookings made within 14 days of departure.

Price Policy

Our prices are based on matching flight seats and accommodation capacities on a weekly basis. We reserve the right to increase or decrease brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this brochure before confirming your booking. These booking conditions are published in November 2012 and are valid for bookings confirmed from November 2012. However, prices in this brochure are based on prevailing costs as of September 2012 on exchange rates as shown in the Financial Times Guide to World Currencies: €1.23 / CHF 1.49. Any subsequent changes in VAT, other government taxes and Air Passenger Duties will be advised to you at the time of booking. After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees, at ports and airports, and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. If you wish to book a 14 night holiday, you will usually be quoted the price for 2 x 7 night holidays and no discounts for these durations will apply.

Insurance

It is both your responsibility and a condition of your contract to ensure that you are adequately insured for the holiday and any event, excursion or activity that you intend to partake in during your trip. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible or extras which do not form part of your holiday contract, such as excursions or other activities.

Discounted Holidays

We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstance in the event a holiday you purchased is subsequently discounted within the same season or at short notice. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little or no choice of resort and accommodation. Discounted holidays are sometimes available for accommodation allocated on arrival (unnamed accommodation). Before booking such a holiday, you should ensure that you would be happy to stay in any of the properties featured in our brochure or on our website. Occasionally, we may allocate you accommodation which is not featured by us. In return for this commitment, you can achieve significant savings on the normal or brochure cost of holidays.

In the unlikely event of a complaint regarding any aspect of a discounted holiday (i.e., one sold with a non-brochured discount), or a holiday which attracts free places offered, we reserve the right to take account of this discount when assessing any compensation or goodwill payment in response to such complaints. E.g. if there are issues which would ordinarily merit recompense for someone who had paid the full value brochure price, the amount of non-brochured discount you received when making the booking will be deducted first from any such payment. If the discount already received is the same or bigger than the compensation value calculated against the full-price holiday, then no compensatory payment will be payable on top of the discount benefit already received.

B. Our Agreement With You

The information below must be read in conjunction with Section D and the "Important Information" section.

What's included in our package holiday prices:

All Package Holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives and/or local agents.
• Self-catering apartments - linen (changed once per week) and end of let cleaning charges and local taxes where specified.
• VAT where applicable.

Air Package Holidays

• £2.50 per person ATOL Protection Contribution (APC).
• Air Passenger Duty (APD) rates applicable as at May 2012 i.e. £12 to all European airports (in economy class) and £60-£120 depending on the overseas destination and booking class on long haul flights.
• Services of our UK and overseas airport representatives.
• Return flights.
• Baggage allowances in accordance with individual airline policy. This varies from 15kg up to 20kg on charter airlines and 1 piece of 23kg on all our scheduled carriers to Europe and USA/Canada. Allowance varies on low cost scheduled airlines. Full details can be found in your travel documents.
• Any snack/meals offered on outward and return flights, according to the time of day and as confirmed. Some charter and scheduled carriers make a charge for refreshments. Details can be found on your flight tickets.
• Return transfer between overseas airport and your accommodation by coach, minibus, taxi, rail or boat.
• All known airport and security charges in the UK and overseas.
• Fuel supplements as of May 2012.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes).

Self-Drive Holidays

• Return crossings by short sea route for car and 5 passengers. Details of which are here.
• Services of our local resort representative.

Rail Package Holidays

• Return 2nd class travel by Eurostar from London St.Pancras and onward services to the Austrian, French, Italian or Swiss railway station.
• Transfer between the Austrian, French, Italian or Swiss railway station and your resort accommodation.
• All taxes.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes) for all guests travelling to our Swiss resorts (unless taking car hire). Details of which are here.

Self-Catering Apartments/Villas

Apartment prices are based on occupancy as described in the brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival (Credit cards are sometimes not accepted).

Our package prices do not include:

• Travel insurance.
• Car breakdown insurance.
• UK airport car parking - click here for details.
• Excess luggage charges on European charter, scheduled flights and trans-Atlantic flights. The carriage of excess baggage cannot be guaranteed.
• Canada: Park Entrance Fee for all self-drive holidays to Banff and Lake Louise - approx CAN $125 per car per holiday.
• Car holiday supplements for long sea crossings or supplements if fewer than 5 persons travelling by car.
• Eurostar supplements for rail travel from London to France or Switzerland.
• Any on board accommodation supplements or ferry crossings.
• Any city or resort tourist taxes (applicable per person per night) which are to be paid directly to the hotel on departure.
• Any charge for use of bath/shower in some hotels where a standard room only (with wash basin) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Meals on flights, unless otherwise stated.
• Fly-rail baggage system in Switzerland (is available on most airlines at a supplement).
• Pre-bookable excursions as detailed on the relevant resort pages.
• Provincial and scheduled flight supplements.
• Supplements for transfers with some flights, private transfers, Swiss Rail or the Fly Rail luggage system, see here for details.
• Late booking fee of £30 per booking for bookings made within 14 days of departure.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
• Local expenses (e.g., TV. hire, etc.) for some self-catering accommodation - see relevant resort pages for details.
• Excursions and events booked in resort.

Brochure/Content Accuracy

Our brochure is prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure or on our website may have changed since the content was prepared and printed. We will inform you of any changes that we become aware of, either directly or through your travel agent, however, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, we would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. It is inevitable local events, either in resort or at a particular hotel, may take place at short notice, or full details may not have been available by the time this brochure went to print. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand, unforeseen circumstances, maintenance purposes or if it is the beginning or the end of the season. Alternatives will be offered where possible, but no compensation will be due in these circumstances. Hotels may make charges, payable locally, for certain facilities not included as part of your package holiday. A hotel may decide
to change meal service arrangements to buffet-style or vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such. Where distance is quoted in time taken to walk, we have used as a guideline that takes an adult one minute to walk 100 metres in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions.

Resort Development & Noise

If we are informed of any building works at or close to your accommodation that may affect the enjoyment of your holiday, we will do our best to forewarn about it prior to your departure. Please note that such works may not be carried out by the providers of accommodation featured in our brochure, and may be outside of their control. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances. Live music/noise from bars which are adjacent or part of any properties we feature may extend their opening hours and opening times may differ from those published.

Pricing

Whilst we do not anticipate any pricing errors in the brochure, on the website, or the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and will issue a revised invoice showing the correct amount. In the unlikely event that we are unable to confirm your booking, the following options will be available to you:

(a) to accept an alternative holiday offered by us, or
(b) to purchase another holiday at the current brochure/website selling price from us, or
(c) to accept a full refund of all monies paid

You must tell us the option you wish to accept within 7 days of the offer being made; otherwise we will assume you have chosen to accept the alternative holiday offered. Whichever option you choose, a confirmation invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.

Durations of more than 14 days on our charter flights attract an additional duration supplement, which is calculated within the base cost of your holiday.

Flights

Inghams and our airline partners plan our flight programme up to a year in advance and therefore changes may sometimes occur. All times quoted are approximate until confirmed with your travel documents three weeks before departure. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and continental authorities.

In practice, many of Inghams charter flights have "historic slots" and changes are infrequent. The responsibility of IATA airlines is limited to the carriage of passengers and their baggage in accordance with the Conditions of Carriage of the participating airline.

Under EU Law, you have rights in some limited circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline, not the tour operator, and will not automatically entitle you to a refund of all or part of your holiday price from us.

If you face a delay which is within the control of the airline (e.g. for technical reasons) or are denied boarding you should first approach the airline who may be able to assist with refreshments etc. depending on availability etc. If your flight is delayed due reasons of force majeure such as weather conditions (either in the UK or abroad), industrial action, natural disasters, closure or congestion at airports etc we regret that neither we nor the airline will be able to provide meals, refreshments or overnight accommodation. You should ensure that your own travel insurance policy provides a reasonable level of cover for such eventualities.

Inghams and our airline partners do not offer compensation for inconvenience or loss of holiday time caused by flight delays, flight diversions or holiday curtailment regardless of how caused. Similarly, it is not possible to obtain refunds for any unused accommodation, facilities nor for losses, costs and expenses of other travel/accommodation arrangements outside the package resulting from flight changes, delays or diversions which should be claimed on your own insurance policy.

Very rarely, we may be forced by for example, adverse weather conditions or road closures (not necessarily in your chosen resort) to make alternative arrangements for your outward and/or return journey. In such circumstances we will provide reasonable assistance with alternative arrangements but we regret that you will not be entitled to additional compensation.

Connecting Flights

Please note that we do not accept responsibility in the event of any delay to, or if you miss, connecting flights or other services that have not been booked through us. If you are booking connecting flights we would recommend that you purchase a ticket which may allow a degree of flexibility in the event of any delay or change to your advertised flight timings.

IATA, CAA, ATOL Protection and Flight Times

The responsibility of IATA Airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities and any conditions imposed by them. Inghams, and our airlines, plan flights up to a year in advance. All times are approximate until confirmed on your flight ticket 3 weeks before departure.

Conditions of Carriage

Transport by aircraft, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage which are often subject to international agreements, may limit or exclude the carrier's liability to you. Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket.

We are also obliged to bring to your attention the existence of a "community list" of airlines that are banned from operating within the EU. To view it go to www.europa.eu and search on banned airlines.

Transfers

Transfers to/from the foreign airport to your resort are included in the base cost of all our fully inclusive holidays. Lake Garda villa holidays include car hire. We are unable to offer transfers to/from resorts to guests booking "flight only" arrangements and you should be aware that it can be extremely expensive to arrange private taxi transfers.

Please see the 'travel tab on each resort page for transfer times. They are approximate and depend onweather and traffic conditions beyond our control and do not include refreshments or comfort stops. Delays can also occur in continental school holidays. Although many coaches are equipped with w.c.'s they are not always available for use. European coaches do not normally have fitted seatbelts. Infants under two years old on return date of travel must sit on a parents lap. Some properties featured in this brochure are not situated close to coach-accessible roads and walks, sometimes with gradients, are sometimes necessary on arrival and departure. If this is important to you please call our reservations team.

On occasions, we may have to ask you to wait for other flights to arrive to join your coach to the resort although waiting times will be kept as short as possible. Transfers may sometimes involve a change of vehicle en route. Your return transfer may also carry guests for more than one flight and this may affect your departure time from resort. Flight diversions are rare but if this happens, we will endeavour to arrange coaches and staff to wait for you at the alternative airport but this cannot be guaranteed at short notice and we ask for your patience and understanding. No liability can be accepted if a diversion causes a longer than advertised journey to your resort.

Transfers will endeavour to drop you off directly outside your accommodation, but there may be times where, due to adverse weather conditions, this may not be possible. We will not take any liability for this and no compensation will be offered as a result of having to walk some distance to your accommodation.

All personal items such as baggage and sports equipment are carried onto the transfers at your own risk, and no liability can be taken for damage to any baggage, misplacement of items, leaving your items/luggage behind or mistaking someone else's luggage for your own. The responsibility of carriage is of the individual service providers we work with and you must notify the service providers immediately of a problem as it arises.

Please note that some flights can only be offered for some resorts if a private transfer is booked. Similarly some flights for resorts in Switzerland can only be utilised if transfers by the Swiss rail system are booked sometimes at a transfer supplement payable in addition to any flight supplement.

Accommodation

Extra to Allocation Rooms

At each of the properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full it may be possible for us to apply for additional rooms, if we are asked to do so, but these may not always be offered to us at 'contract' rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in our normal allocation.

General

This section provides general accommodation information and is applicable to all hotels, pensions, self-catering accommodation, chalet hotels and chalets. For additional information regarding chalet hotel and chalets, see here. Some hotels now offer a choice of smoking and non-smoking rooms. Requests for a preferred type should be made at time of booking but cannot be guaranteed.

Bedrooms: The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding.

In certain locations, particularly in Austria and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds, but the suitability of these beds may depend on each individual. Where an extra bed is added this may limit the space available. Rooms with extra beds are still bookable for two person occupancy although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. Single rooms do not always match up either in size or facilities to twin bedded rooms, even when a supplement is paid. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel.

Where accommodation has a mezzanine or loft sleeping area, this area may be accessed by steep stairs and without a stair gate. In hotel bedrooms and apartments, wardrobe and dining table space is sometimes restricted.

Cleaning: In apartments and self catering apartments, it is generally accepted that a clean at the beginning of the week will occur. Your bedroom will be clean and tidy for your arrival, otherwise its state is left to you. You will also be required to leave your apartment in a tidy state at the end of your stay and some apartments may provide an end of stay checklist to adhere to. It may also be the case hotel rooms and all other accommodation are not cleaned on a daily basis.

Specific to Canada - Most twin rooms have two double beds and, in many cases, hotels allow up to four person occupancy in these rooms. This arrangement is not suitable for four adults but represents good value for parents who do not mind sharing with their children. Sometimes an extra "roll-away" bed may be added at an extra cost payable locally.

Please note: Some hotels have rooms of the same category with either 1 double bed for 2 persons or 2 double beds for 2-4 persons. Where this is the case, prices are based on 4 persons sharing a room with 2 beds and supplements are payable for 2 persons in a room. The two person occupancy supplement will usually be the same for a room with one double bed as for a room with two double beds.

Balconies: Where a supplement has been paid for a balcony, neither a specific view nor aspect is guaranteed. Neither should it be assumed that a balcony will include seating or a panoramic view, whether seated or not. Views may be restricted. The balcony may be private or shared.

Seating areas: may not typically consist of a lounge or separate lounge area. This may include chair(s), a sofa or other forms of seating.

'Insurance'. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

TV: Where a TV is advertised, no guarantee is implied as to how many English-speaking channels will be available, if any.

Leisure facilities: Swimming pool, hot-tub, spa-bath and sauna temperatures are determined by the management or owners in accordance with local regulations or guidelines, and may not always match guests' expectations. Leisure facilities may be subject to limited opening hours, and there may be restrictions on their use by children. Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your holiday, and do not offer compensation for inconvenience or curtailed use in such an event. In chalet/Chalet Hotels, leisure facilities are usually closed for one day per week for cleaning.

Some hotels adopt a "no swimwear" rule in respect of their sauna areas. Please note, each hotel has their own policy on this rule and is subject to change without notice.

Services provided by the accommodation: where the accommodation provider offers a service such as childcare or kindergarten facilities, these services are offered and available for use by guest entirely at their own risk. There is no guarantee the services offered are equivalent to a UK standard and may differ from the description of the facility published at the time.

Wi-Fi/Internet Access: Where Wi-Fi or internet access is indicated in a property description, this belongs to the property and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday; you will not be advised in advance if this facility is removed, and no compensation or refund will be paid if it is not available for whatever reason. Charges may apply.

Dimensions: Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area and are approximate.

Star Categories/Country Standards: Official star ratings, where available, are shown at the foot of the price panel. They are primarily intended to give a guide to the range of facilities and services available in each property.

2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own rating of each property alongside the property name and above its description. These ratings are based not only on official ratings but also on our own inspections of properties as well as on customer feedback as expressed in our questionnaires. Our star rating is indicated by a white star ranging from ★★ to ★★★★★. In some cases we award an additional half star where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded a hotel to give a truer representation of the services and facilities offered. In general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities. This is because of the many different criteria that are used from country to country to assess star ratings.

Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas.

For example, few tourist authorities include an assessment of culinary performance in their ratings. Official star ratings are not quoted for accommodation in Canada as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Ratings given are our own based on our own hotel inspections and customer feedback. Self-catering apartments and chalets do not have official ratings, but have been assessed by us.

Our rating system for our chalet and Chalet Hotels, is depicted by the number of 'house' icons against the property. This gives an indication of the standard and style of our chalets and Chalet Hotels for our chalet and Chalet Hotels to give an indication of the standard and style of our chalet or Chalet Hotels. Our ratings are based on senior management inspections and previous guests' feedback, and naturally a certain amount of personal opinion is involved. We emphasise that these are not usually official ratings, and cannot be compared in any way with any official ratings. Catering arrangements and standards are the same for all chalets irrespective of their house rating.

Meal Arrangements: If you book half board the first meal you will receive will usually be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A V alongside a hotel description indicates that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables. "All Inclusive" hotels include breakfast, a light lunch, evening meals and unlimited (although set times and choices may apply at some hotels) drinks in the basic holiday price.

Annexes: When annexes are used, these may be directly owned and controlled by the accommodation provider or contracted in private homes. They may either be joined to the main building or be within walking distance of the accommodation.

Lifts: Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only.

Views: Lake, sea and other views may sometimes be restricted by foliage etc and other factors beyond our control.

Additional Information:

"Short Transfers" indicates a resort with coach driving times to/from the airport of 90 minutes or less in normal, undisrupted weather and traffic conditions.

Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions. Where free minibus is advertised, these may be subject to capacity restrictions, and/or be on a 'first come, first served' basis.

Changes or Cancellations by Inghams

It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible

Significant Changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/London City/Luton/Stansted), your departure date or time by more than 12 hours, your resort or your hotel/apartment/chalet to that of a lower official rating, key symbol, star or chalet rating (except in the case of curtailment as dealt with in the section on Force Majeure). These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes may constitute a significant change, you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday. You will have the choice of either a) accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price) or b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure): 

More than 70 days before departure	Nil
43 to 70 days before departure	£15
29 to 42 days before departure	£25
15 to 28 days before departure	£30
0 to 14 days before departure	£40

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (if the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions.

Force Majeure

Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

Our Liability

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents
(ii) where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other operator agrees to provide for you which do not form part of the package.

In respect of travel by air, sea and rail, our liability will in all cases be limited in as if we were carriers accordance with the limitation of damage provisions as set out in the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention.

In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected. Our limitations of liability generally in these booking conditions and particularly with regard to the consequences of air schedule changes, delays and diversions are significant factors in the pricing of our packages and take account of the availability of travel insurance that will make awards which can be used to offset and in some cases cover losses, costs and expenses not covered by us.

C. Your Agreement With Us

You agree to be bound by these booking conditions and other pertinent information available to you before you book, either via ourselves or through a Travel Agent. A non refundable deposit of £130 per person is payable at the time of booking, although for some tours, an additional payment will be required. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown below. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Changes or Cancellations By You

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing or by telephone or email, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

Cost of Changes

• Prior to departure, any cancellation of pre-booked items will incur an administration fee of £15 per person (max £45 per booking).
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £5 (not possible within 10 days of departure).
• Name or flight changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £15 (£25 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Re-ticketing charges by scheduled/low cost airlines in respect of name changes made within 14 days of booking will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details.
• Other amendments will attract a charge of £25 per person (max £75). Please note that all changes requested within 10 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

Cost of Cancellations

Cancellations can only be accepted in writing by registered post (ensuring postal receipt kept as proof), fax or email (requesting a read receipt). Verbal cancellations will not be accepted. A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Reservations Support department. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

Period before scheduled departure date within which notification is received by us.	Charge as % of total holiday cost including flight and room supplements and other extras.
70 days or more	Deposit & Insurance
28–69 days	60%
22-27 days	80%
0–21 days	100%
Departure date/no show	100%

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Special Requests

If you have any special requests you must advise us at the time of booking and confirm them in writing. Although we will endeavour to pass any reasonable requests on to the relevant service provider, no guarantees can be given that any request will be met. The inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

Lost Property

If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £25.00 per lost item. Inghams accepts no liability for helping with your lost property, nor are we responsible for the delivery of your items.

D. Added on Extras

Pre-Bookable Excursions

These Booking Conditions together with the description of the Service and the general information contained in this brochure and on our website form the basis of your agreement with the Service Provider in relation to the purchase of your holiday Service. All Service Providers have agreed that these Booking Conditions constitute your agreement with the Service Provider for the purchase of the Service but reserve the right to introduce other conditions or vary these conditions as they may see fit. Where this applies, we will inform you of any additions or variations to these Booking Conditions. The Booking Conditions also set out the basis on which we advertise the Service and handle your booking and more generally how we represent the Service Providers. Please read them carefully as they set out the respective rights and obligations of all concerned.

When we on behalf of the Service Provider issue a written confirmation to you, this signifies that the Service Provider has entered into a contract with you, which is subject to these Booking Conditions (and any other conditions imposed by the Service Provider) and the Service Provider's terms and conditions. The Service Provider has the right to refuse any booking prior to or following the issue of your written confirmation, even if monies have been paid and banked. Where they do so, they will endeavour to offer you an alternative service. Where the alternative is acceptable, the monies you have already paid will then be credited towards the cost.

We will provide your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise of any change to your email address. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us. We reserve the right to charge an amendment fee to administer/correct any error by you or where you fail to notify us of any error within 14 days of receipt.
If the balance is not received by the due date, we on behalf of the Service Providers are entitled to treat your booking as cancelled by you and cancellation charges will be payable.

Should you cancel the service/activity, cancellation fees may be applied by the Service Provider. Cancellation charges vary depending on the number of days before the arrival date that notification of cancellation is received, and are determined by the Service Provider you have booked with.

The Service Provider will endeavour to ensure that, once confirmed, your booking is not changed in any significant way or cancelled. However, changes outside the control of the Service Provider occasionally occur and bookings have to be changed or cancelled or errors in brochure or other details corrected. The Service Provider reserves the right to do so. We are not liable for any changes, cancellations or errors made by the Service Provider (including the effect of any change or cancellation of any other services). Where a Service Provider cancels a booking or the Service becomes unavailable for any reason, the Service Provider will where reasonably possible endeavour to offer you an alternative service or may ask us to suggest an alternative from those featured in our brochure or on our website in our capacity as agent. You will be responsible for meeting the cost of the alternative service but any amounts paid towards the cost of the cancelled booking will be credited to the new booking. Service Providers are entitled to make non significant changes to your booking without having any liability to you.

We take due care and do everything we reasonably can to ensure that the information provided by the Service Provider is accurately and completely conveyed in the brochure, on our website or in other material produced and circulated by us. If we become aware of any changes to any services booked through us, we will always tell you as soon as possible, if we think your holiday is likely to be materially affected. Neither Service Providers nor ourselves can accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure / on our website, by our holiday advisers or advertised elsewhere.

As we act solely as Selling Agent and have no control over any service provided by any Service Provider, we have no liability for the act(s) or omission(s) of any Service Providers or any person(s) used or provided by them or for the Service or for your holiday.

If you are not entirely satisfied with the Service, you should contact the Service Provider immediately and attempt to resolve the problem on site during the holiday. This is very important, as it gives the Service Provider the opportunity to understand the nature of your concern, and respond quickly and effectively. Claims that have not been registered with the Service Provider or with us as soon as possible during your holiday cannot be accepted. The Service Provider should be given the opportunity to rectify a situation. Please help the Service Provider to help you by following this procedure. If after that you still feel that the problem has not been resolved to your satisfaction, you should within 14 days of the end of the holiday put comments in writing to us.

If you fail to follow this simple complaints procedure your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. We will endeavour to assist in resolving any dissatisfaction but do so purely on a goodwill basis and without any responsibility for any complaints or claims. If you or any member of your party has any medical problem or disability that may affect your holiday or you have any other special request, please give us full details in writing before you confirm your booking. We will liaise with the Service Providers as appropriate but are not responsible for meeting any requirements or special requests. No guarantees are given that any requirements or request will be met by the Service Provider and a note of the same on the confirmation or elsewhere is not confirmation that the requirements or request will be complied with.

The Service is provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act solely as Selling Agent. Copies of the Service Provider's terms and conditions are available on request from the Selling Agent or the Service Provider.

The contract between you and the Service Provider and any matter arising out of or in connection with it is governed by the law of the country where the Service is performed. In the event of any dispute or issue arising between you and us in relation to our services, English law will apply and we both agree that a claim may only be brought in the Courts of England and Wales to the exclusion of all other courts.

Locally Purchased Excursions or Activities

Items listed under the "in resort" section should not be viewed as recommended activities. For any excursion, walk or other activity not booked as part of your package, your contract will be with the operator of the excursion, walk or activity and not with us. Where you have booked any of the above, we act as agent only for the provider of the service. We are not responsible for the provision of the excursion or activity or for anything that happens during the course of its provision by the Service Provider. Please note this also includes all sporting activities. You may not be entitled to a refund of the excursion or activity if for any reason you are unable to make this trip, even if you give our representative in resort sufficient notice.

E. Important Information

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this
information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing

We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible.

Passport and Visa Requirements

It is your responsibility to be in possession of a full 10 year valid passport and any necessary visas. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country will have its own entry requirements and set their own rules and more information can be obtained from the embassy or consulate of the country you are intending to visit.

We would recommend that all customers contact the embassy of the destination country for any visa requirements prior to travel. Full details of entry and stay requirements, visa and travel advice to your particular destination and for any travel information/restrictions, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information.

Healthcare & Assistance Overseas

We recommend that you obtain the Department of Health leaflet entitled "A Travellers Guide to Health" (ref. T4) which provides details about the health requirements for your holiday destination. It is your responsibility to ensure that you obtain any necessary inoculations, and comply with any health requirements for your country of travel.

Please note that standards of health care and facilities may vary from one country to another and may not reach the same level as that enjoyed in the UK.

If you are travelling to an EU country you should obtain a European Health Insurance Card (EHIC) which can be obtained free of charge by completing an application form obtainable from main post offices and at www.dh.gov.uk/travellers. You should take your EHIC card with you on holiday. Please be advised that the EHIC is not a replacement for fully comprehensive wintersports travel insurance, which you are required to take as outlined in our booking conditions.

If you have a pre-existing medical condition, you must inform your insurer and it is your responsibility to ensure you have sufficient medication for your trip and know how to administer it.

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances. All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of £5,000 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force.

Third Party Websites

Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

F. COMPLAINTS

If you have reason to complain:

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our resort representative immediately who will endeavour to put things right.
If the problem cannot be resolved you must complete a Guest Services Report Form and the guest listed as the lead name on the booking should send it with an accompanying letter, within 28 days of your return from holiday to: Guest Services, Inghams, Mountain House, Station Road, Godalming, GU7 1EX.

In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us.

Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Please ensure you quote your booking reference in any correspondence you send in, and if you are in possession of documentation that would help in resolving your case, then please endeavour to send these at the same time to avoid protracted correspondence.

Please do not chase up correspondence within 4 weeks of us acknowledging your complaint, as we will always endeavour to respond to you within that time period.

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract if no solution has been found via our Guest Services Departments. Further information on the Code and arbitration can be found on ABTA's website www.abta.com. The application for arbitration and Statement of Claim must be received by the independent arbitrators within thirteen months of the date of your return from holiday. Outside this time limit arbitration under the Scheme may still be available if Inghams agrees.

Inghams Lakes & Mountains 2013 (Second Edition)
Valid from February 2013

Important Information - Chalets & Chalet Hotels

Applicable to Both Catered Chalets & Chalet Hotels

What’s included:

• Breakfast: Choice of cereals, porridge, fresh fruit and juices, yoghurts, tea and coffee, bread, cold meats, cheeses and preserves, and boiled eggs. 6 days a week a hot dish of the day (chalet hotels only), for example sausage and bacon or pancakes with fresh fruit, individually served. (Continental breakfast laid out on staff day off).
• Packed lunch 5 days per week.
• Afternoon tea on 5 days: Tea and coffee accompanied by a freshly baked cake.
• Choice of complimentary quality wines during the meal service.
• Bed linen, one bath towel, one hand towel per guest per week.
  
• All overseas taxes.
  
• All chalets and chalet hotels are non-smoking.

In general, the price you pay for your chalet or Chalet Hotel reflects the standard of the accommodation you choose, but prices can also be influenced by location in resort, staffing ratios, transfer costs and, in particular, regional differences in rentals. Some Chalet Hotels were not originally built for commercial purposes and are not allocated a category or grading by national tourist authorities.

Please note that ‘Chalet Hotels’ are not the same as ‘Hotels’ in the normal sense of the word and should be viewed rather as larger scale chalets; whatever the accommodation standard and Chalet Hotel rating, they are all staffed by young Inghams staff and you should not expect the same standards of service or professionalism that you might expect of independently run professional hotels.

Accommodation will meet the required standards of the country in which the chalet hotel is situated which may differ from UK standards. Within both chalets and Chalet Hotels, rooms and facilities can vary greatly. A degree of tolerance is needed when it comes to alpine standards of plumbing, electrics, hot water supplies and space – please be aware that there may not be sufficient soft seating for every guest. When two figures are given for the capacity of a chalet, the lower one is the normal occupancy figure, based on regular beds including sofa-beds in some cases. The higher figure allows for increased occupancy, using put-up-beds. Neither figure includes infant cots which may cause inconvenience because of limited space; please ask for advice from our reservations staff if bedroom space is important to you.

Applicable to Catered Chalets Only

What’s included:

• Freshly cooked 4 course evening meal with coffee and chocolates on 6 nights.
  The 4 courses start with canapés and an apéritif, followed by an appetiser, main course and dessert. Includes one barbecue or al fresco evening, with more informal menu (weather permitting).
• The services of your own chalet host 6 days a week.
• FREE Wi-Fi in public areas.

Applicable to Both Catered Chalet Hotels Only

What’s included:

• Freshly cooked 5 course evening meal with coffee and chocolates on 5 nights.
  The 5 courses start with canapés and an apéritif, followed by an appetiser, main course and dessert, and a cheese selection.
• In addition, one night per week, a barbecue or al fresco evening with more informal menu (weather permitting).
  
• Complimentary tea and coffee available during the day.
  
• Hotel based representative on duty mornings and evenings 5 days a week.
  
• The services of our friendly Chalet Hotel staff, 7 days a week.
• FREE Wi-Fi in public areas. 
• All our Chalet Hotels have comfortable lounges and a bar.

Inghams Chalet & Chalet Hotel Ratings

Due to the special nature of chalet and Chalet Hotel holidays, we have developed our own rating system, which cannot be compared with any official rating categorisation. Our ratings are based on senior management inspections and previous guests’ feedback where available and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings and cannot be compared in any way with any official or other independent system of accommodation ratings.

Bedrooms

The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding. In some chalets and Chalet Hotels, bedrooms lead from communal rooms. Beds may be sofa beds or chairbeds, particularly in family accommodation where part of the room is intended as either a sleeping area or a sitting area. Chalets and Chalet Hotels may provide an 'Austrian twin' or 'Continental twin' (i.e. a double bed frame with two single mattresses and two single duvets) in rooms described as doubles or twins. You must advise us in writing if this is not acceptable to anyone included on your booking.

Rooms are not normally available until 16.30hrs on arrival day and must be vacated by 10.00hrs on departure day. Changing and storage facilities are available on departure day.

Bathroom Facilities: Please see the individual property's 'Accommodation Summary' for details of each room's facilities.

Bathrooms may not always have full size baths and showers may not always have a shower tray or curtain.

When bedrooms are described as having 'private' facilities which are not en suite, this means the facilities are not shared with other guests, though your Chalet Host may occasionally need to use the wc and handwashing facilities.

Exclusive Use: Entire chalets or Chalet Hotels can be booked for exclusive use for your group or family. This means that no other guests will be in residence, however Inghams' staff and/or members of the chalet owner's family may occupy parts of the building. Please ask for written details if this matter is important to you. If you cannot fill all the advertised minimum-occupancy beds, a supplement is payable that replaces the total room under occupancy supplements. We do not permit non guests of our chalets and Chalet Hotels to dine in our properties.

Under-occupancy: As mentioned above, we ask you to contribute towards our loss if you reserve rooms for your exclusive use, but do not fill all the beds. Unless otherwise indicated, the supplement per empty bed payable is one half of the basic adult air-inclusive price shown in the price panel per empty bed space. If a group wishes to have exclusive use of a chalet, we reserve the right to limit the number of beds left unoccupied. Please check with our reservations staff if you wish to pay empty bed supplements for more than 20% of the beds in a chalet. During peak periods this percentage will also generally be reduced.

Catering

Adults

Breakfast is run on a self-service basis normally between 8 and 9am and typically comprises: fruit juices, cereals, local breads, cold meats, cheeses and preserves. There will also be a hot dish of the day, 6 days a week, such as pancakes with fruit, or sausage and bacon in Chalet Hotels only. There is of course unlimited tea and coffee. The milk supplied is likely to be UHT. Breakfast can be a crowded affair, so a degree of patience may be needed. For afternoon tea our chalet staff provide a cake and guests should help themselves to tea and coffee.

Dinner is served around 8pm and includes complimentary wine, but soft drink choice can be limited. On the first evening, due to different arrival times of guests, dinner will be served at the convenience of the majority.

Children (2-11 years old inclusive)

Breakfast and afternoon tea options as offered for adults above.

Children's high tea will be served at 5.30pm for all children and is included in the brochure price paid. It is optional, however, that parents may elect to have their children join them at adults dinner on the basis that:
i) a charge of £39 per child per week supplement is paid to upgrade to a full adult menu; or
ii) £55 per child for holidays of a 10 or 11 night duration Upon paying the relevant supplement, children will therefore be served an adult menu all week. Please note, there is not an option to switch between children's high tea and adult menu throughout the week.

Special Diets & Food Allergies: In Chalet Hotels, a vegetarian option is always available on the choice of menu.

Other special diets (e.g. vegan, gluten-free, low fat/cholesterol) can often be provided, but must be discussed with our reservations team before booking and will incur a supplement of £35 per person, to cover additional administration costs and ingredients/menu changes. All such dietary requests and/or food allergies must be confirmed to us in writing by email or registered post at least 14 days prior to departure. For any guests who advise us on arrival of a special dietary requirement, a £60 charge will be payable in resort to cover additional catering costs.

We have a well-developed Food Allergy Policy in place, with a view to avoiding any allergic reaction incidents and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing as above.

However, in choosing to travel with us, you accept the following facts:- that staff involved in catering, including children's meals, are generally not qualified catering professionals; that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet and Chalet Hotel kitchens and dining areas, so cross contamination cannot be eliminated; that our staff cannot police what snacks third parties may bring into contact with the allergic person; that staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). We therefore cannot and do not guarantee the avoidance of specified ingredients and you accept that in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction, our liability, if any, shall be limited to a refund of the special diet supplement paid.

Extreme Food Allergies: Where a food allergy is so severe that the slightest exposure to the substance in question could cause a life threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the chalet or Chalet Hotel environment are insufficient to guarantee your or your child's, safety in which case, should you choose to proceed with the booking, you do so entirely at your own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract and we will therefore have no liability to you at all in the event of any incident.

Our Staff

Most of our resort staff are younger than our adult guests, and some of our catering staff may not have professional catering qualifications. However, they have been chosen carefully, and undergo comprehensive Inghams training (staff who join us once the season is underway are trained in resort by the relevant managers). Chalet or Chalet Hotel staff have one well-earned day's rest each week. In chalets, a simple breakfast will be left out and in Chalet Hotels breakfast is served as normal and staff are then free until the following day and no other catering is provided. In the evening you have the opportunity to sample dinner in one of the village restaurants. Some chalets and Chalet Hotels have chalet and occasionally other resort staff, living in, whilst in others there are no resident staff. If this is an important factor in choosing your holiday, please enquire about arrangements at the time of booking.

Important Chalet and Chalet Hotel Information

Cleaning and hygiene: With the constant movement of people in and out, it is an uphill task to keep the accommodation, particularly floors, clean. Your bedroom will be clean and tidy for your arrival and en suite bathrooms will be cleaned once, mid-week, during your stay. Otherwise its state is left to you. We do not normally provide separate towels for leisure facilities. The chalet or Chalet Hotel staff will normally empty your accessible waste bins each day and clean all communal rooms (except on their day off). We are particularly conscious of the need for catering hygiene and during their pre-season training course, all our catering staff will have been trained to the Chartered Institute of Environmental Health's Level 2 in Food Safety. Our managers also carry out spot checks and full hygiene inspections regularly. If you are unhappy with any aspect of hygiene or cleaning, please raise the matter immediately in resort so that corrective action can be taken. Our reservations staff can give details of laundry facilities in resort as our chalet and Chalet Hotels do not have facilities for guests to use. Rooms must be vacated by 10am on departure day, so they can be made ready for arriving guests. Our properties are subject to local Health and Hygiene and Fire and Safety regulations and are regularly inspected by the relevant authorities. In addition, all our chalets and Chalet Hotels comply with applicable local fire standards.

Security: Chalets and Chalet Hotels do not have safes for securing guests' valuables and it is unusual for chalets or Chalet Hotels to be locked during the day or overnight, or for there to be locks on bedroom doors. Chalet Hotels however normally have a night porter on duty. In many cases we offer keys, key cards or combination locks, for which a deposit may be payable, but this cannot be guaranteed. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

Slipper Zones: We ask guests not to wear outdoor shoes or boots inside the chalets, so please ensure that you take slippers or indoor shoes with you.

Wi-Fi: Free Wi-Fi installed and available in all our chalets and Chalet Hotels, in public areas. However, in the event that technical or other issues prevent this, no refund or compensation will be paid, and no guarantee can be given that it will be available in all bedrooms and may be restricted to communal areas only. Safekeeping of your laptop/computer is your own responsibility as is ensuring that it is properly insured. No liability will be accepted for damage to and loss of laptops/computers from accommodation including if your insurance company refuses to pay out for any reason.

Smoking: We operate a no-smoking policy in all our chalets and Chalet Hotels. A guest who breaches this policy will be liable for payment of a cleaning charge of €100/150 CHF plus liability for all consequential damages sought against Inghams by its other guests and/or the property owners.

Porterage: is not included in the cost of the holiday. If you allow our staff to assist with the transfer of your luggage from or to the main coach and/or feeder vehicles, you do so at your own risk as we do not accept responsibility for your luggage at any time.

Season start-up: We work hard to train all our staff pre-season to the standard required to deliver our brochured services, but our holiday prices are kept low for the first week of the season, reflecting the need for a degree of tolerance from our guests for the fact that staff are settling in to new roles.

Damage: We appreciate that normal usage causes wear upon furniture, fixtures and fittings and this is always taken in to consideration, but actual damage caused by guests, either by accident or negligence, must be paid for by the person who caused it, or by the party leader of the group.

If separate bookings are sharing a chalet or Chalet Hotel, we are not able to disclose any details appertaining to other guests.

The consumption of duty-free and locally purchased alcohol is prohibited in the public areas of Chalet Hotels, in accordance with local licensing laws.

Walking distances: Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions. Where free minibus is advertised, these may be subject to capacity restrictions, and/or be on a 'first come, first served' basis.

Ski Booking Conditions

Valid For Ski Bookings From: December 2012 for Ski holidays for 2013/14

YOUR HOLIDAY CONTRACT

These Booking Conditions together with the general information above set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is Mountain House, Station Road, Godalming, GU7 1EX. No employee or representative of this company has the authority to vary these Booking Conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

These Booking Conditions govern bookings made on the internet, through our telephone reservations team or via any other third party agent and you will be deemed to be bound by these conditions on confirmation of your booking through any of these channels. You confirm you are aged 18 or over and are responsible for any payments made through your preferred method. It is your responsibility to ensure you have sufficient funds to complete the transaction, and you have the correct authority to act on behalf of the credit/debit card holder, where applicable.

PREVIEW EDITION BOOKING CONDITIONS

Because this Preview brochure is published so far in advance of the 2013/14 ski season, not all contracts for accommodation, flights and other travel services will have been finalised at the time of going to press. If, when these contracts are finalised, there is any change to your holiday arrangements which we regard as significant, we will notify you of this in accordance with Section C of these Booking Conditions.

Please note that the early booking 'Inghams Plus' offers and child and group reductions only apply to this Preview edition, may be changed or withdrawn at any time, and may not be available at all in future editions.

PREVIEW PRICE PROMISE

Our Preview prices give our early booking guests the benefit of the lowest brochure prices that will be available at any time for the 2013/14 season. In the unlikely event that a subsequent brochure edition offers a lower total invoice price for your booked holiday (including all supplements, discounts, 'Inghams Plus' offers and other price advantages), then you will be re-invoiced at the new lower price. This promise relates to brochure-priced holidays only, and not to any non-brochured, late availability, online or agent-initiated discounted holidays. This does not preclude the fact that prices may increase or decrease at any time during the validity period of this brochure, but this Price Promise applies to the price quoted at the time of booking and confirmed on your Confirmation Invoice.

All Cash-Back offers, Early Booking Offers, Inghams Plus offers, group and child discounts and any other similar discounts are believed accurate at the time of publication of this Preview brochure. However, all such elements are subject to availability and may be changed or withdrawn without notice at any time between publication and the time you make your holiday booking. Your correct final holiday price and your entitlement to any of these offers will be confirmed at the time of booking.

A. BOOKING AND PAYMENTS

Your financial protection

The air holidays and flights in this brochure are ATOL protected and our ATOL number is 0025. ATOL stands for Air Travel Organiser's Licence and is a financial protection scheme backed by the UK Government for all holidaymakers booking an air-inclusive package or a flight only. By law, every UK tour operator which sells air holidays and flights is required to hold an ATOL. If a tour operator with an ATOL ceases trading, the ATOL scheme protects customers who had booked holidays with the firm. The scheme is designed to reassure customers that their money is safe, and will provide assistance in the event of a travel company failure.

Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. This money creates a fund that is used by the CAA to protect consumers.

Inghams automatically provides an ATOL Certificate when an eligible ATOL protected holiday is booked with us. In accordance with the CAA regulations this certificate will explain exactly which elements of your holiday are protected if an ATOL-protected tour operator fails. Where we act as a Selling Agent for the Service Provider (such as any extra add-ons i.e. excursions), notwithstanding our Agency position, we voluntarily accept all the obligations that flow from the ATOL Regulations for the purposes of financial protection under this scheme.

All customers travelling on a self-drive or rail package holiday with Inghams are protected under the ABTA scheme and our ABTA number is V4871. For more information please visit www.abta.com. For more information on ATOL please visit www.caa.co.uk.

Bookings made through a Travel Agent

If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility, as with any photographs or descriptions they may choose to use not verified by ourselves. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us. Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent. We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone or online to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either by telephone or online by you or your Travel Agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both (but for pre-bookable activities and excursions see below). If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking authorisation form and declaration provided by the Travel Agent accepting in full these Booking Conditions.

A deposit of £130 per person (plus insurance premium if appropriate) is payable at the time of booking (or the full balance if booking within 10 weeks of departure), however for some tours advertised in the brochure, an additional deposit payment will be required. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.

The balance of the holiday cost must reach us no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by credit card

A charge of 2.5% will be made for each credit card transaction. Should you choose to pay by credit card, please note that the invoicing party will be Hotelplan CC Services GmbH, located in Erich-Weinert-Strasse 145, 10409 Berlin, Germany.

Late Booking Fee

A charge of £30 per booking will be levied for all bookings made within 14 days of departure.

Price Policy

Our prices are based on matching flight seats and accommodation capacities on a weekly basis. We reserve the right to increase or decrease prices from those shown in this brochure at any time before you book and/or to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this brochure before confirming your booking. These Booking Conditions are published in 1st December 2012 and are valid for bookings confirmed from that date until superseded by any subsequent brochure edition. However, prices in this brochure are based on prevailing costs as of September 2012 on exchange rates as shown in the Financial Times Guide to World Currencies: €1.23 / CHF 1.49 / Can$ 1.58 / USD$ 1.60. Any subsequent changes in VAT, other government taxes and Air Passenger Duties will be advised to you at the time of booking. After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you would have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. If you wish to book a 14 night holiday, you will usually be quoted the price for 2 x 7 night holidays and no discounts for these durations will apply.

Insurance

It is both your responsibility and a condition of your contract to ensure that you are adequately insured for the holiday and any event, excursion or activity that you intend to partake in during your trip. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible or extras which do not form part of your holiday contract, such as excursions or other activities.

Discounted Holidays

We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstance in the event a holiday you purchased is subsequently discounted within the same season or at short notice. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little or no choice of resort and accommodation. Discounted holidays are sometimes available for accommodation allocated on arrival (unnamed accommodation). Before booking such a holiday, you should ensure that you would be happy to stay in any of the properties featured in our brochure or on our website. Occasionally, we may allocate you accommodation which is not featured by us. In return for this commitment, you can achieve significant savings on the normal or brochure cost of holidays.

In the unlikely event of a complaint regarding any aspect of a discounted holiday (i.e., one sold with a non-brochured discount), or a holiday which attracts free places offered, we reserve the right to take account of this discount when assessing any compensation or goodwill payment in response to such complaints. E.g. if there are issues which would ordinarily merit recompense for someone who had paid the full value brochure price, the amount of non-brochured discount you received when making the booking will be deducted first from any such payment. If the discount already received is the same or bigger than the compensation value calculated against the full-price holiday, then no compensatory payment will be payable on top of the discount benefit already received.

B. OUR AGREEMENT WITH YOU

The information below must be read in conjunction with section D and the "important information" section.

What's included in our package holiday prices:

All package holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives and/or local agents.
• Any non-optional special Christmas, New Year gala dinners arranged by hoteliers, unless otherwise stated.
• Linen and end of let cleaning charges and local taxes where specified.
• VAT where applicable.

Air package holidays

• £2.50 per person ATOL Protection Contribution (APC).
• Air Passenger Duty (APD) rates applicable as at December 2012 i.e. £12 to all European airports (in economy class) and £60-£120 depending on the overseas destination and booking class on long haul flights.
• Services of our UK and overseas airport representatives.
• Return flights.
• Baggage allowances in accordance with individual airline policy. This varies from 15kg up to 20kg on charter airlines and 1 piece of 23kg on all our scheduled carriers to Europe and USA/Canada. Allowance varies on 'no frills' scheduled airlines. Full details can be found in your travel documents.
• Any complimentary snack/meals offered on outward and return flights, according to the time of day and as confirmed. Some charter and scheduled carriers make a charge for refreshments. Details can be found on your flight tickets.
• Return transfers between overseas airport and your accommodation by coach, minibus, taxi or rail.
• All known airport and security charges in the UK and overseas.
• Fuel supplements as of December 2012.

Self-drive holidays

• Return crossings by short sea route for car and 5 passengers.
• Services of our local resort representative.

Rail package holidays

• Return 2nd class travel by Eurostar from London St. Pancras on Saturdays to Moutiers/Bourg-Saint-Maurice on the day service or on the day service from London St. Pancras to Switzerland serving Saas Fee, Verbier, Zermatt and Crans Montana.
• Return transfer between Alpine station and your hotel.
• All taxes.

Chalets/Chalet Hotels

• See Chalet/Chalet Hotel information for full details.

Self-catering Apartments

Apartment prices are based on occupancy as described in the brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival (Credit cards are sometimes not accepted).
Our package prices do not include:

• Travel insurance valid for a winter sports holiday, which you must have.
• Supplements for piste closure insurance.
• Car breakdown insurance.
• UK airport car parking.
• Charge for carriage of client's own skis/snowboard on all Inghams charter flights.
• Excess luggage charges on European charter, scheduled flights and trans-Atlantic flights. The carriage of excess baggage cannot be guaranteed.
• Canada: Park Entrance Fee for all fly-drive holidays to Banff and Lake Louise - approx CAN $125 per car per holiday.
• Car holiday supplements for long sea crossings or supplements if fewer than 5 persons travelling by car.
• Eurostar supplements for rail travel from London to France or Switzerland.
• Any on board accommodation supplements or ferry crossings.
• Any city or resort tourist taxes (applicable per person per night) which are to be paid directly to the hotel on departure.
• Any charge for use of bath/shower or any other facilities or amenities in some hotels where a standard room (e.g. with wash basin only) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Any supplements for optional gala dinners arranged by the hotelier, to be paid locally.
• Pre-bookable ski packs as detailed on relevant resort pages (unless stated otherwise in the hotel description).
• Meals on flights, unless otherwise stated.
• Pre-bookable excursions as detailed on the relevant resort pages.
• Provincial and scheduled flight supplements.
• Supplements for transfers with some flights, private transfers, Swiss Rail or the Fly Rail luggage system.
• Late booking fee of £30 per booking for bookings made within 14 days of departure.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, beauty and massage treatments, garage parking, cots etc.
• Local expenses (e.g., TV. hire, etc.) for some self-catering accommodation (see relevant resort pages).
• Excursions, events and ski packs booked in resort.

BROCHURE/WEBSITE ACCURACY

Our brochure and website are prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure or on our website may have changed since the content was prepared and printed. We will inform you of any major changes that we become aware of, either directly or through your travel agent, however, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, you must please advise us of any particular facilities that are important to you at time of booking your holiday. It is inevitable local events, either in resort or at a particular hotel, may take place at short notice, or full details may not have been available by the time this brochure went to print. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand, unforeseen circumstances, maintenance purposes or if it is the beginning or the end of the season. Alternatives will be offered where possible, but no compensation will be due in these circumstances. For ski holidays this may include ski lifts, après-ski facilities or hotel facilities. Hotels may make charges, payable locally, for such facilities. Where a property is described as having skiing to/from the door, this is subject to the snow conditions at the time and the individual skier's ability. Hotels may make charges, payable locally, for certain facilities not included as part of your package holiday. A hotel may decide to change meal service arrangements to buffet-style or vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their general relevance rather than to portray a specific feature of a particular destination. Pictures that refer to specific hotels or features are captioned as such. Where distance is quoted in time taken to walk, we have used as a guideline that it takes an adult one minute to walk 100 metres in standard footwear under snow and ice-clear conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions.

RESORT DEVELOPMENT & NOISE

If we are informed of any building work at or close to your accommodation that may in our reasonable view significantly affect the enjoyment of your holiday, we will do our best to forewarn you about it prior to your departure. Please note that such works may not be carried out by the providers of accommodation featured in our brochure, and may be outside of their control. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances. Live music/noise from bars which are adjacent or part of any properties we feature may extend their opening hours, especially on New Years' Eve, and opening times may differ from those published.

PRICING

Whilst we do not anticipate any pricing errors in the brochure, on the website, or the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and will issue a revised invoice showing the correct amount. In the unlikely event that we are unable to confirm your booking, the following options will be available to you:

(a)    to accept an alternative holiday offered by us, or
(b)    to purchase another holiday at the current brochure/website selling price from us, or
(c)    to accept a full refund of all monies paid

You must tell us the option you wish to accept within 7 days of the offer being made; otherwise we will assume you have chosen to accept the alternative holiday offered. Whichever option you choose, a confirmation invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.

Durations of more than 14 days on our charter flights attract an additional duration supplement, which is calculated within the base cost of your holiday.

FLIGHTS

Inghams and our airline partners plan our flight programme up to a year in advance and therefore changes may sometimes occur. All times quoted are approximate until confirmed with your travel documents, normally three weeks before departure. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and continental authorities.

In practice, many of Inghams charter flights have "historic slots" and changes are infrequent. The responsibility of IATA airlines is limited to the carriage of passengers and their baggage in accordance with the Conditions of Carriage of the participating airline.

Under EU Law, you have rights in some limited circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline, not the tour operator, and will not automatically entitle you to a refund of all or part of your holiday price from us.

If you face a delay which is within the control of the airline (e.g. for technical reasons) or are denied boarding you should first approach the airline who may be able to assist with refreshments etc. depending on availability etc. If your flight is delayed due reasons of force majeure such as weather conditions (either in the UK or abroad), industrial action, natural disasters, closure or congestion at airports etc. we regret that neither we nor the airline will be able to provide meals, refreshments or overnight accommodation. You should ensure that your own travel insurance policy provides a reasonable level of cover for such eventualities.

Inghams and our airline partners do not offer compensation for inconvenience or loss of holiday time caused by flight delays, flight diversions or holiday curtailment regardless of how caused. Similarly, it is not possible to obtain refunds for any unused accommodation, facilities nor for losses, costs and expenses of other travel/accommodation arrangements outside the package resulting from flight changes, delays or diversions, which should be claimed on your own insurance policy.

Very rarely, we may be forced by, for example, adverse weather conditions or road closures (not necessarily in your chosen resort) to make alternative arrangements for your outward and/or return journey. In such circumstances we will provide reasonable assistance with alternative arrangements, but you will not be entitled to additional compensation.

Connecting Flights

Please note that we do not accept responsibility in the event of any delay to, or if you miss, connecting flights or other services that have not been booked through us. If you are booking connecting flights we would recommend that you purchase a ticket which may allow a degree of flexibility in the event of any delay or change to your advertised flight timings.

IATA, CAA, ATOL Protection and Flight Times

The responsibility of IATA airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities and any conditions imposed by them.

Conditions of Carriage

Transport by aircraft, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage, which are often subject to international agreements, may limit or exclude the carrier's liability to you. Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket.

We are also obliged to bring to your attention the existence of a "community list" of airlines that are banned from operating within the EU. To view it go to www.europa.eu and search on banned airlines.

TRANSFERS

Transfers to/from the foreign airport to your resort are included in the base cost of all our fully inclusive holidays. We are unable to offer transfers to/from resorts to guests booking "flight only" arrangements and you should be aware that it can be extremely expensive to arrange private taxi transfers.

Please see the 'travel tab' on each of the resort pages for transfer times. They are approximate and depend on weather and traffic conditions beyond our control and do not include refreshments or comfort stops. Delays can also occur in continental school holidays. Although many coaches are equipped with w.c.'s they are not always available for use. European coaches do not normally have fitted seatbelts. Infants under two years old on return date of travel must sit on a parents lap.   Some properties featured in this brochure are not situated close to coach-accessible roads and walks, sometimes with gradients, are sometimes necessary on arrival and departure. If this is important to you please call our reservations team.       

On occasions, we may have to ask you to wait for other flights to arrive to join your coach to the resort although waiting times will be kept as short as possible. Transfers may sometimes involve a change of vehicle en route. Your return transfer may also carry guests for more than one flight and this may affect your departure time from resort. Flight diversions are rare but if this happens, we will endeavour to arrange coaches and staff to wait for you at the alternative airport but this cannot be guaranteed at short notice and we ask for your patience and understanding. No liability can be accepted if a diversion causes a longer than advertised journey to your resort.

Transfers will endeavour to drop you off directly outside your accommodation, but there may be times where, due to adverse weather conditions, or other circumstances beyond our control, this may not be possible.  We will not take any liability for this and no compensation will be offered as a result of having to walk some distance to your accommodation.

All personal items such as baggage and ski equipment are carried onto the transfers at your own risk. Your luggage remains strictly your own personal responsibility at all times, including ensuring that it is placed on the correct transfer vehicle and removed correctly on arrival at your accommodation. No liability is accepted for damage to any baggage, misplacement of items, leaving your items/luggage behind or mistaking someone else's luggage for your own or another guest/person taking your luggage off any transfer, believing it to be their own or otherwise. The responsibility of carriage is of the individual service providers we work with and you must notify the service providers immediately of a problem as it arises.

Please note that some flights can only be offered for some resorts if a private transfer is booked. Similarly some flights for resorts in Switzerland can only be utilised if transfers by the Swiss rail system are booked sometimes at a transfer supplement payable in addition to any flight supplement.

ACCOMMODATION

Extra to Allocation Rooms

At each of the hotel and apartment properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full, it may be possible for us to apply for additional rooms, if we are asked to do so, but these may not always be offered to us at 'contract' rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in our normal allocation.

General

This section provides general accommodation information and is applicable to all hotels, pensions, self-catering accommodation, chalet hotels and chalets. For additional information regarding chalet hotel and chalets, see page 303. All chalets and Chalet Hotels are 100% non-smoking, but some hotels now offer a choice of smoking and non-smoking rooms. Requests for a preferred type should be made at time of booking but cannot be guaranteed.

Bedrooms: The size, decor, soundproofing, style and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding.

In certain locations, particularly in Austria and Switzerland, a "Continental twin" or "Austrian twin" room is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds, but the suitability of these beds may depend on each individual. Where an extra bed is added, this may limit the space available. Rooms with extra beds are still bookable for two person occupancy, although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. Single rooms do not always match up either in size or facilities to twin bedded rooms, even when a supplement is paid. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel.

Where accommodation has a mezzanine or loft sleeping area, this area may be accessed by steep stairs and without a stair-gate. In hotel bedrooms and apartments, wardrobe and dining table space is sometimes restricted.

Occupancy: As they are by definition not full-paying guests, children receiving a free place or child discounts do not count

1) Towards the size of a group for the purposes of calculating any group reduction

2) Towards occupancy figure in European apartments, cabins, suites, for the purpose of calculating any applicable under-occupancy supplements. (in the unlikely event that the under-occupancy supplements make the total family price higher with the child discounts than without, we will simply cost the holiday at the adult price and give each child (maximum two children) a special reduction of £50.00 per child).

Only one free child place is allowed claiming a group discount.

Cleaning: In apartments and self catering apartments, it is generally accepted that a clean at the beginning of the week will occur. Your bedroom will be clean and tidy for your arrival, otherwise its state is left to you. You will also be required to leave your apartment in a tidy state at the end of your stay and some apartments may provide an end of stay checklist to adhere to. It may also be the case hotel rooms and all other accommodation are not cleaned on a daily basis.

Specific to CANADA - Most twin rooms have two double beds and, in many cases, hotels allow up to four person occupancy in these rooms. This arrangement may not be suitable for four adults but represents good value for parents who do not mind sharing with their children. Sometimes an extra "roll-away" bed may be added at an extra cost, payable locally.

Please note: Some hotels have rooms of the same category with either 1 double bed for 2 persons or 2 double beds for 2-4 persons. Where this is the case, prices are based on 4 persons sharing a room with 2 beds and supplements are payable if only 2 persons occupy such a room. The two person occupancy supplement will usually be the same for a room with one double bed as for a room with two double beds.

Balconies: Where a supplement has been paid for a balcony, neither a specific view nor aspect is guaranteed. Neither should it be assumed that a balcony will include seating or a panoramic view, whether seated or not. Views may be restricted. The balcony may be private or shared.

Seating areas: May not typically consist of a full lounge or separate lounge area, but will normally include chair(s), a sofa or other forms of seating.

'Insurance'. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

TV: Where a TV is advertised, no guarantee is implied as to how many English-speaking channels will be available, if any.

Leisure facilities: Swimming pool, hot-tub, spa-bath and sauna temperatures are determined by the management or owners in accordance with local regulations or guidelines, and may not always match guests' expectations. Leisure facilities may be subject to limited opening hours, and there may be restrictions on their use by children. Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your holiday, and do not offer compensation for inconvenience or curtailed use in such an event. In chalet/Chalet Hotels, leisure facilities are usually closed for one day per week for cleaning.

Some hotels adopt a "no swimwear" rule in respect of their sauna areas. Please note, each hotel has its own policy on this rule, which is subject to change without notice.

Where the "SPA" logo is shown, massage/beauty treatments will normally be provided by the hotel's own wellness area staff, but in some cases will be available to book through the hotel with a visiting provider of these services.

Services provided by the accommodation: where the accommodation provider offers a service such as childcare or kindergarten facilities, these services are offered and available for use by guests entirely at their own risk. There is no guarantee that the services offered will be equivalent to a UK standard and they may differ from the description of the facility published at the time.

Wi-Fi/Internet Access: Where Wi-Fi or internet access is indicated in a property description, this belongs to the property and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday; you will not be advised in advance if this facility is removed, and no compensation or refund will be paid if it is not available for whatever reason. Charges may apply.

Dimensions: Dimensions of rooms in hotels or apartments when quoted are approximate, and normally include the bathroom and the balcony area.

Star Categories/Country Standards: Official star ratings, where available, are shown at the foot of the price panel. They are primarily intended to give a guide to the range of facilities and services available in each property.

As you would expect, 2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own Inghams rating of each property alongside the property name and above its description. These ratings are based on our own inspections of properties as well as on customer feedback as expressed in our questionnaires. Our star rating is indicated by a blue or yellow star ranging from ★ ★ to ★ ★ ★ ★ ★. In some cases we award an additional half star where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded a hotel to give a truer representation of the services and facilities offered. In general the overall standard of services and facilities varies significantly from country to country within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities. This is because of the many different criteria that are used from country to country to assess star ratings.

Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings cannot therefore be compared to those used overseas.

For example, few tourist authorities include an assessment of culinary performance in their ratings. Official star ratings are not quoted for accommodation in Canada, as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Self-catering apartments and chalets do not have official ratings, but have been assessed by us.

Our rating system for our chalets and Chalet Hotels, is depicted by the number of 'star' icons against the property, which give a general indication of the standard and style of our chalets and Chalet Hotels. Our ratings are based on senior management inspections and previous guests' feedback, and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings, and cannot be compared in any way with any official rating system in use, for example, for hotels. Catering arrangements and standards are the same for all chalets irrespective of their house rating.

Meal Arrangements: If you book half board, the first meal you will receive will usually be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A V alongside a hotel description indicates that it is regarded as a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables. "All Inclusive" hotels include breakfast, a light lunch, evening meals and unlimited (although set times and choices may apply at some hotels) drinks in the basic holiday price.

Annexes: When annexes are used, these may be directly owned and controlled by the accommodation provider or contracted in private homes. They may either be joined to the main building or be within walking distance of the accommodation.

Lifts: Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only.

Views: Views may be restricted, and no express or implied representation is made regarding there being a 'view' of any kind from a window or balcony, unless expressly described. Views may sometimes be restricted by trees or foliage etc and other factors beyond our control.

Additional Information: "High altitude resort and guaranteed snow" means a resort with skiing over 2,000m available on its area lift-pass and with a history of reliable skiing, but does not mean that skiable snow is guaranteed on all runs at all altitudes at all times or on the slopes of that individual resort.

"Short Transfers" indicates a resort with coach driving times to/from the airport of 90 minutes or less in normal, undisrupted weather and traffic conditions.

Walking distances. An average walking speed of 100 metres per minute has been assumed under normal ski resort conditions in standard footwear.

"Skiing to/from the door"/"Doorstep skiing". Where a property is described as having this facility, it is defined as being possible to ski to/from a point within 50m of that property. This is obviously subject to the snow conditions at that time and the individual skier's ability.

CHANGES OR CANCELLATIONS BY INGHAMS

It is unlikely that changes (or cancellations) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday.

Major Changes by Inghams

Where a "major change" to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. A major change is defined as one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/London City/Luton/Stansted), your departure date or time by more than 12 hours, your resort or your hotel/apartment/chalet to that of a lower official rating, or chalet rating (except in the case of curtailment as dealt with in the section on Force Majeure). To enable us to determine whether other changes may constitute a major change, you must advise us in writing at the time of booking of any particular facilities which you regard as fundamental to your holiday, so we can inform you accordingly if there is any change to these arrangements.

You will have the choice of either

a) accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price); or

b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference; or

c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a major change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure):

More than 70 days before departure	Nil
43 to 70 days before departure	£15
29 to 42 days before departure	£25
15 to 28 days before departure	£30
0 to 14 days before departure	£40

A pro rata payment will apply where child/group discounts/special offers have been given.

No compensation is payable in the case of minor changes, i.e. any change not defined above as a 'major change'.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday. All holidays we operate may be subject to minimum numbers to enable their operation. In no case will we cancel your holiday less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (if the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions.

Force Majeure

Compensation payments do not apply to major changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

OUR LIABILITY TO YOU

We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these Booking Conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which our or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

(a) the act(s) and/or omission(s) of the person(s) affected;

(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

(c) unusual or unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

(d) an event which neither we or our suppliers could reasonably have foreseen or forestalled, even with all due care.

In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents

(ii) where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other operator or supplier agrees to provide for you which do not form part of the package.

In respect of travel by air, sea and rail, our liability will in all cases be limited as if we were carriers in accordance with the limitation of damage provisions as set out in the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention.

In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected. Our limitations of liability generally in these Booking Conditions and particularly with regard to the consequences of air schedule changes, delays and diversions are significant factors in the pricing of our packages and take account of the availability of travel insurance that will make awards which can be used to offset and in some cases cover losses, costs and expenses not covered by us.

C. YOUR AGREEMENT WITH US

You agree to be bound by these Booking Conditions and other pertinent information available to you before you book, either via ourselves or through a Travel Agent. A non-refundable deposit of £130 per person is payable at the time of booking, although for some tours, an additional payment will be required. The person making the booking and (where relevant) signing the Booking Authorisation form if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure.

If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown below. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

CHANGES OR CANCELLATIONS BY YOU

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing or by telephone or email, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these Booking Conditions. Where we can meet a request for a change to your holiday, we will issue a revised holiday details/invoice to confirm this.

Cost of Changes

• Prior to departure, any cancellation of pre-booked items will incur an administration fee of £15 per person (max £45 per booking).
• Special requests sent by us to hotels etc, which you would like confirmed in writing (e.g. adjacent rooms), by fax/email are subject to a non-refundable charge of £15.
• Addition or amendment of special requests which you would like passed to the airline or accommodation but do not require to be confirmed in writing are subject to a non-refundable charge of £5 per request (not possible within 10 days of departure).
• Name or flight changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £15 (£25 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Re-ticketing charges by scheduled/low cost airlines in respect of name changes made within 14 days of booking will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details.
• Other amendments will attract a charge of £25 per person (max £75 per booking). Please note that all changes requested within 10 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100 per booking) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under-occupancy charge in an apartment, a sole occupancy charge or a change in the level of a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

Cost of Cancellations

Cancellations can only be accepted in writing by registered post (ensuring the postal receipt is kept by you as proof), fax or email (requesting a read receipt). Verbal cancellations will not be accepted. A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Reservations Support department. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

Period before scheduled departure date within which notification is received by us	Charge as % of total holiday cost including flight and room supplements, and other extras which form part of the holiday package
70 days or more	Deposit & insurance
28-69 days	60%
22-27 days	80%
0-21 days	100%
Departure date / no show	100%

BEHAVIOUR

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

SPECIAL REQUESTS

We will pass on any special requests and try to meet them but cannot guarantee to do so. Your special request will be shown on your confirmation invoice to signify your request has been made but this is not an indication that it can be fulfilled. Special requests do not form part of our contractual agreement and we will have no liability if they are not met. Any special requests you have such as vegetarian or other special dietary meals, special facilities, specific room allocations or any other requirements you consider important, should be made known to us at the time of booking and advised to us in writing promptly. If you require the fulfilment of your request to be a condition of your contract with us, this can only be done if you advise us in writing and our suppliers agree they can meet your request and we confirm this to you in writing, separately to the confirmation invoice.

Lost property

If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £25.00 per lost item. Inghams accepts no liability for helping with your lost property, nor are we responsible for the delivery of your items.

D. ADDED ON EXTRAS

Pre-bookable ski packs and excursions

The Booking Conditions contained in this section together with the description of the pre-bookable Ski Pack/other Services and Pre-bookable Excursions in the general information contained in this brochure form the basis of your agreement with the Service & Excursion Providers. All information in our brochure and on our website has been provided by the Service Providers and we do not accept any liability for any errors on the part of the Service Providers. All Service Providers have agreed that these Booking Conditions constitute your agreement with the Service Provider for the purchase of the service but reserve the right to introduce other conditions or vary these conditions as they may see fit. Where this applies, we will inform you of any additions or variations to these Booking Conditions. The Booking Conditions also set out the basis on which we advertise the Service and handle your booking and more generally how we represent the Service Providers. Please read them carefully as they set out the respective rights and obligations of all concerned. Where we act as Selling Agent for the Service Provider, notwithstanding our Agency position, we voluntarily accept all the obligations that flow from the Package Travel Regulations and the ATOL Regulations for the purposes of financial protection.

When we on behalf of the Service Provider issue a written confirmation to you, this signifies that the Service Provider has entered into a contract with you, which is subject to these Booking Conditions (and any other conditions imposed by the Service Provider) and the Service Provider's terms and conditions. We will take payment from you on behalf of the Service Provider. The Service Provider has the right to refuse any booking prior to or following the issue of your written confirmation, even if monies have been paid and banked. Where they do so, they will endeavour to offer you an alternative service. Where the alternative is acceptable, the monies you have already paid will then be credited towards the cost.

We will provide your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise of any change to your email address. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us. We reserve the right to charge an amendment fee to administer/correct any error by you or where you fail to notify us of any error within 14 days of receipt. You may not be entitled to a refund of the excursion or activity if for any reason you are unable to make this trip, even if you give our representative in resort sufficient notice.

Should you cancel your pre-booked service, cancellation fees will be levied by the Service Provider, and in all circumstances, refunds of pre-booked items are not permitted. All prices are correct at the time of printing/publication in the event that the sterling rate varies adversely against foreign currencies after our brochure is published the Service Providers are entitled to increase their sterling prices prior to or at the time of booking and/or to apply a surcharge to your booking after confirmation to compensate them for the fall in the value of sterling. We will notify you of any such increase or surcharge. If any surcharge is greater than 10% of the cost of the booking, the Service Provider agrees that you will be entitled to cancel your ski pack or excursion booking with them with a full refund. You will have 7 days from the issue date printed on the surcharge notice to tell us if you want to cancel your booking with the Service Provider. If you do not tell us that you wish to do so within this period of time where applicable, we and the Service Provider are entitled to assume that you will pay the surcharge.

The Service Provider will endeavour to ensure that, once confirmed, your booking is not changed in any significant way or cancelled. However, changes outside the control of the Service Provider occasionally occur and bookings have to be changed or cancelled or errors in brochure or other details corrected. The Service Provider reserves the right to do so. We are not liable for any changes, cancellations or errors made by the Service Provider (including the effect of any change or cancellation of any other services). Where a Service Provider cancels a booking or the Service becomes unavailable for any reason, the Service Provider will where reasonably possible endeavour to offer you an alternative. You will be responsible for meeting the cost of the alternative service but any amounts paid towards the cost of the cancelled booking will be credited to the new booking. Service Providers are entitled to make non significant changes to your booking without having any liability to you.

We take due care and do everything we reasonably can to ensure that the information provided by the Service Provider is accurately and completely conveyed in the brochure, on our website or in other material produced and circulated by us. If we become aware of any changes to any services booked through us, we will always tell you as soon as possible, if we think your holiday is likely to be materially affected. Neither Service Providers nor we can accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure/on our website, by our holiday advisers or advertised elsewhere.

As we act solely as agent and have no control over any service provided by any Service Provider, we have no liability for the act(s) or omission(s) of any Service Providers or any person(s) used or provided by them or for the Service or for your holiday.

If you are not entirely satisfied with the Service, you should contact the Service Provider immediately and attempt to resolve the problem on site during the holiday. This is very important, as it gives the Service Provider the opportunity to understand the nature of your concern, and respond quickly and effectively. Claims that have not been registered with the Service Provider or with us as soon as possible during your holiday cannot be accepted. The Service Provider should be given the opportunity to rectify a situation. Please help the Service Provider to help you by following this procedure. If after that you still feel that the problem has not been resolved to your satisfaction, you should within 14 days of the end of the holiday put comments in writing to us. Where it is not possible to resolve the concern directly with the Service Provider, you should contact our Resort Representative for assistance.

If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. We will endeavour to assist in resolving any dissatisfaction but do so purely on a goodwill basis and without any responsibility for any complaints or claims.

The Service is provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act solely as agent. Copies of the Service Provider's terms and conditions are available on request from the Agent or the Service Provider.

The contract between you and the Service Provider and any matter arising out of or in connection with it is governed by the law of the country where the Service is performed. In the event of any dispute or issue arising between you and us in relation to our services, English law will apply and we both agree that a claim may only be brought in the Courts of England and Wales to the exclusion of all other courts.

Locally purchased ski packs, excursions or activities

Items listed under the "in resort" section should not be viewed as recommended activities. For any excursion, walk or other activity not booked as part of your package, your contract will be with the operator of the excursion, walk or activity and not with us. Where you have booked any of the above, we act as agent only for the provider of the service. We are not responsible for the provision of the excursion or activity or for anything that happens during the course of its provision by the Service Provider. Please note this also includes all sporting activities. You may not be entitled to a refund of the excursion or activity if for any reason you are unable to make this trip, even if you give our representative in resort sufficient notice.

E. IMPORTANT INFORMATION

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing

We do not share any information with third parties but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures from Inghams or other Hoteplan Limited products). If you do not wish to receive such approaches in the future, please inform us as soon as possible.

Passport & Visa Requirements

It is your responsibility to be in possession of a full 10 year valid passport and any necessary visas. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country will have its own entry requirements and set their own rules and more information can be obtained from the embassy or consulate of the country you are intending to visit.

We would recommend that all customers contact the embassy of the destination country for any visa requirements prior to travel.

Full details of entry and stay requirements, visa and travel advice to your particular destination and for any travel information/restrictions, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information

Healthcare & Assistance Overseas

We recommend that you obtain the Department of Health leaflet entitled "A Travellers Guide to Health" (ref. T4) which provides details about the health requirements for your holiday destination. It is your responsibility to ensure that you obtain any necessary inoculations, and comply with any health requirements for your country of travel. Photocopy of health record showing vaccinations and certificate of good health signed in the last 7 days is required for all children in clubs.

Please note that standards of health care and facilities may vary from one country to another and may not reach the same level as that enjoyed in the UK.

If you are travelling to an EU country you should obtain a European Health Insurance Card (EHIC) which can be obtained free of charge by completing an application form obtainable from main post offices and at www.dh.gov.uk/travellers. You should take your EHIC card with you on holiday. Please be advised that the EHIC is not a replacement for fully comprehensive wintersports travel insurance, which you are required to take as outlined in our Booking Conditions.

If you have a pre-existing medical condition, you must inform your insurer and it is your responsibility to ensure you have sufficient medication for your trip and know how to administer it
Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances. All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams of £5,000 per booking and assistance must be requested within 90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force.

Third Party Websites

Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

Ski Hosting / "Meet the Pistes"

Ski hosting is offered locally to our guests, aged 18 and over, as a free service 2-3 days per week. Guests should be able to ski down red runs confidently, and whilst it is the guest's responsibility to judge their own ability, any decision made by the person operating the Ski Host / Meet The Piste service shall be final and binding. It should be noted that in order that we comply with Local Laws & Regulations, this ski hosting service does not form part of your holiday contract with ourselves nor does it constitute any part of your holiday cost. Inghams reserves the right to restrict or curtail this free service at any time. All customers join in this activity at their own risk. Inghams cannot be held responsible for any accident or injury sustained by the guest when following a ski host. Should the ski hosting service become totally unavailable at any point in your holiday, Inghams cannot and will not be held liable. As there are a limited number of places, these will be subject to availability and offered locally on a first-come, first served basis. Hosting may sometimes be offered by the local ski school or in Canada, by the "Friends of the Mountains". Please note that the hosting will be subject to operational suitability. This service is absolutely not a substitute for ski school and no tuition will be offered.

The Skiers' Code of Conduct (FIS RULES)

These Rules are important as they make skiing safer for you and others. The Rules are listed in full in the Before You Travel section of our website.

F. COMPLAINTS

If you have reason to complain:

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our resort representative immediately, who will endeavour to put things right.

If the problem cannot be resolved, you must complete a Guest Services Report and the guest listed as the lead name on the booking should send it with an accompanying letter, within 28 days of your return from holiday to: Guest Services, Inghams, Mountain House, Station Road, Godalming, GU7 1EX.

In all cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us.

Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Please ensure you quote your booking reference in any correspondence you send in, and if you are in possession of documentation that would help in resolving your case, then please endeavour to send these at the same time to avoid protracted correspondence.

Please do not chase up correspondence within 4 weeks of us acknowledging your complaint, as we will always endeavour to respond to you within that time period.

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract if no solution has been found via our Guest Services Department. Further information on the Code and arbitration can be found on ABTA's website www.abta.com.The application for arbitration and Statement of Claim must be received by the independent arbitrators within thirteen months of the date of your return from holiday. Outside this time limit arbitration under the Scheme may still be available if Inghams agrees.

Terms & Conditions for Chalets & Chalet Hotels

Applicable to Both Catered Chalets & Chalet Hotels

What's included:

• Skiers' breakfast: Choice of cereals, porridge, fresh fruit and juices, yoghurts, tea and coffee, bread, cold meats, cheeses and preserves, and boiled eggs. 6 days a week a hot dish of the day (chalet hotels only), for example sausage and bacon or pancakes with fresh fruit, individually served. (Continental breakfast laid out on staff day off).
• Afternoon tea on 6 days (except on staff day off): Tea and coffee accompanied by a freshly baked cake.
• Choice of complimentary quality wines during the meal service.
• Bed linen, one bath towel, one hand towel per guest.
• Duvets in every chalet.
• All overseas taxes.
• All chalets and Chalet Hotels are non-smoking.

In general, the price you pay for your chalet or Chalet Hotel reflects the standard of the accommodation you choose, but prices can also be influenced by location in resort, staffing ratios, transfer costs and, in particular, regional differences in rentals. Some Chalet Hotels were not originally built for commercial purposes and are not allocated a category or grading by national tourist authorities.

Please note that 'Chalet Hotels' are not the same as 'Hotels' in the normal sense of the word and should be viewed rather as larger scale chalets; whatever the accommodation standard and Chalet Hotel rating. They are all staffed by young Inghams staff and you should not expect the same standards of service or professionalism that you might expect of independently run professional hotels.

Accommodation will meet the required standards of the country in which the Chalet Hotel is situated which may differ from UK standards. Within both chalets and Chalet Hotels, rooms and facilities can vary greatly. A degree of tolerance is needed when it comes to alpine standards of plumbing, electrics, hot water supplies and space - please be aware that there may not be sufficient soft seating for every guest. When two figures are given for the capacity of a chalet, the lower one is the normal occupancy figure, based on regular beds including sofa-beds in some cases. The higher figure allows for increased occupancy, using put-up-beds. Neither figure includes infant cots which may cause inconvenience because of limited space; please ask for advice from our reservations staff if bedroom space is important to you.

APPLICABLE TO CATERED CHALETS ONLY

What's included:

• Freshly cooked 4 course evening meal with coffee and chocolates on 6 nights. The 4 courses start with canapés and an apéritif, followed by an appetiser, main course and dessert.
• The services of your own chalet host 6 days a week.
• FREE Wi-Fi in public areas.

APPLICABLE TO CATERED CHALET HOTELS ONLY

What's included:

• Freshly cooked 5 course evening meal with coffee and chocolates on 6 nights. The 5 courses start with canapés and an apéritif, followed by an appetiser, main course and dessert, and a cheese selection to follow.
• Complimentary tea and coffee available during the day.
• Hotel based Inghams Representative on duty mornings and evenings 5 days a week.
• The services of our friendly Chalet Hotel staff, 7 days a week.
• FREE Wi-Fi in public areas.
• All our Chalet Hotels have comfortable lounges and a bar.

INGHAMS CHALET & CHALET HOTEL RATINGS

Due to the special nature of chalet and Chalet Hotel holidays, we have developed our own rating system, which cannot be compared with any official rating categorisation. Our ratings are based on senior management inspections and previous guests' feedback where available and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings and cannot be compared in any way with any official or other independent system of accommodation ratings.

BEDROOMS

The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding. In some chalets and Chalet Hotels, bedrooms lead from communal rooms. Beds may be sofa beds or chairbeds, particularly in family accommodation where part of the room is intended as either a sleeping area or a sitting area. Chalets and Chalet Hotels may provide an 'Austrian twin' or 'Continental twin' (i.e. a double bed frame with two single mattresses and two single duvets) in rooms described as doubles or twins. You must advise us in writing if this is not acceptable to anyone included on your booking.

Rooms are not normally available until 16.30hrs on arrival day and must be vacated by 10.00hrs on departure day. Changing and storage facilities are available on departure day.

Bathroom Facilities: Please see the individual property's 'Accommodation Summary' for details of each room's facilities.

Bathrooms may not always have full size baths and showers may not always have a shower tray or curtain.

When bedrooms are described as having 'private' facilities which are not en suite, this means the facilities are not shared with other guests, though your Chalet Host may occasionally need to use the wc and handwashing facilities.

Exclusive Use: Entire chalets or Chalet Hotels can be booked for exclusive use for your group or family. This means that no other guests will be in residence, however Inghams' staff and/or members of the chalet owner's family may occupy parts of the building. Please ask for written details if this matter is important to you. If you cannot fill all the advertised minimum-occupancy beds, a supplement is payable that replaces the total room under occupancy supplements. We do not permit non guests of our chalets and Chalet Hotels to dine in our properties.

Under-occupancy: As mentioned above, we ask you to contribute towards our loss if you reserve rooms for your exclusive use, but do not fill all the beds. Unless otherwise indicated, the supplement per empty bed payable is one half of the basic adult air-inclusive price shown in the price panel per empty bed space. If a group wishes to have exclusive use of a chalet, we reserve the right to limit the number of beds left unoccupied. Please check with our reservations staff if you wish to pay empty bed supplements for more than 20% of the beds in a chalet. During peak periods this percentage will also generally be reduced.

CATERING

Evening meals are provided for 6 nights on a 7 night holiday and 12 nights on a 14 night holiday. Breakfast is run on a self-service basis, normally between 8 and 9am and typically comprises: fruit juices, cereals, local breads, cold meats, cheeses and preserves. There will also be a hot dish of the day, 6 days a week, such as pancakes with fruit, or sausage and bacon. There is of course unlimited tea and coffee. The milk supplied is likely to be UHT. Breakfast can be a crowded affair, so a degree of patience may be needed. For afternoon tea our chalet staff provide a cake and guests should help themselves to tea and coffee. Dinner is served around 8pm and includes complimentary wine. On the first evening, due to different arrival times of guests dinner will be served at the convenience of the majority. Christmas dinner may be the only other exception.

Children's High Tea:

Children's High Tea in Chalets:  A separate High Tea will be served at 5:30pm for children aged 11 years and under with an appropriate children's menu, and unless children are part of an 'exclusive use'/'sole-occupancy' booking, it is not possible for children of this age to eat at the adult dinner sitting in chalets. However, where children are part of a sole-occupancy booking, parents may elect for their children 11 years and under to eat with them at adult dinner if preferred, on payment of a £39 per child per week adult meal supplement.

Children's High Tea in Chalet Hotels: Children aged 11 years and under will be served a separate High Tea at 5:30pm with an appropriate children's menu, unless parents elect for such children to eat with them at adult dinner, on payment of the £39 per child per week adult meal supplement.

In both chalets and Chalet Hotels: The £39 supplement is payable for any child in receipt of any level of child discount on the basic holiday price, but no supplement is payable if children have paid the full adult price for their holiday. Children then eating with their parents will in all cases be served the full adult menu, not the children's High Tea menu. Guests are asked to make this decision for the entire holiday, as we cannot cater for children changing from one meal arrangement to another on an ad hoc basis from day to day.

Special Diets & Food Allergies: In chalets and Chalet Hotels, a vegetarian option is always available if we are notified of this requirement at the time of booking.

Other special diets (e.g. vegan, gluten-free, low fat/cholesterol) can often be provided, but must be discussed with our reservations team before booking and if available, will incur a supplement of £35 per person, to cover the additional costs of ingredients and deliveries. All such dietary requests and/or food allergies must be confirmed to us in writing by email or registered post at least 14 days prior to departure. For any guests who advise us on arrival of a special dietary requirement, a £60 charge will be payable in resort to cover additional catering costs.

We have a well-developed Food Allergy Policy in place, with a view to avoiding any allergic reaction incidents and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing as above.

However, in choosing to travel with us, you accept the following facts: that chalet and Chalet Hotel staff involved in catering, including for children's meals, are generally not qualified catering professionals; that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet and Chalet Hotel kitchens and dining areas, so cross contamination cannot be eliminated; that our staff cannot police what snacks third parties may bring into contact with the allergic person; that staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). We therefore cannot and do not guarantee the avoidance of specified ingredients and you accept that in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction, our liability, if any, shall be limited to a refund of the special diet supplement paid.

Extreme Food Allergies: Where a food allergy is so severe that the slightest exposure to the substance in question could cause a life threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the chalet or Chalet Hotel environment are insufficient to guarantee your, or your child's, safety, in which case, should you choose to proceed with the booking, you do so entirely at your own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract and we will therefore have no liability to you at all in the event of any incident.

OUR STAFF

Most of our resort staff are younger than our adult guests, and some of our catering staff may not have professional catering qualifications. However, they have been chosen carefully, and undergo comprehensive Inghams training (staff who join us once the season is under way are trained in resort by the relevant managers). Chalet or Chalet Hotel staff have one well-earned day's rest each week. In chalets, a simple breakfast will be left out and in Chalet Hotels breakfast is served as normal and staff are then free until the following day and no other catering is provided. In the evening you have the opportunity to sample dinner in one of the village restaurants. Some chalets and Chalet Hotels have chalet and occasionally other resort staff, living in, whilst in others there are no resident staff. If this is an important factor in choosing your holiday, please enquire about arrangements at the time of booking.

IMPORTANT CHALET AND CHALET HOTEL INFORMATION

Cleaning and hygiene: With the constant movement of people in and out, it is an uphill task to keep the accommodation, particularly floors, clean. Your bedroom will be clean and tidy for your arrival and en suite bathrooms will be cleaned once, mid-week, during your stay. Otherwise its state is left to you. We do not normally provide separate towels for leisure facilities. The chalet or Chalet Hotel staff will normally empty your accessible waste bins each day and clean all communal rooms (except on their day off). We are particularly conscious of the need for catering hygiene and during their pre-season training course, all our catering staff will have been trained to the Chartered Institute of Environmental Health's Level 2 in Food Safety. Our managers also carry out spot checks and full hygiene inspections regularly. If you are unhappy with any aspect of hygiene or cleaning, please raise the matter immediately in resort so that corrective action can be taken. Our reservations staff can give details of laundry facilities in resort as our chalet and Chalet Hotels do not have facilities for guests to use. Rooms must be vacated by 10am on departure day, so they can be made ready for arriving guests. Our properties are subject to local Health and Hygiene and Fire and Safety regulations and are regularly inspected by the relevant authorities. In addition, all our chalets and Chalet Hotels comply with applicable local fire standards.

Security: Chalets and Chalet Hotels do not have safes for securing guests' valuables and it is unusual for chalets or Chalet Hotels to be locked during the day or overnight, or for there to be locks on bedroom doors. Chalet Hotels however normally have a night porter on duty. In many cases we offer keys, key cards or combination locks, for which a deposit may be payable, but this cannot be guaranteed. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

Slipper zones: We ask guests not to wear outdoor shoes or boots inside the chalets, so please ensure that you take slippers or indoor shoes with you.

WI-FI: Free WI-FI installed and available in all our chalets and Chalet Hotels, in public areas. However, in the event that technical or other issues prevent this, no refund or compensation will be paid, and no guarantee can be given that it will be available in all bedrooms and may be restricted to communal areas only. Safekeeping of your laptop/computer is your own responsibility as is ensuring that it is properly insured. No liability will be accepted for damage to and loss of laptops/computers from accommodation including if your insurance company refuses to pay out for any reason.

Smoking: We operate a strict no-smoking policy in all our chalets and Chalet Hotels. A guest who breaches this policy will be liable for payment of an additional cleaning charge of €100/150 CHF, plus liability for all consequential damages sought against Inghams by its other guests and/or the property owners.

Porterage: Is not included in the cost of the holiday. If you allow our staff to assist with the transfer of your luggage from or to the main coach and/or feeder vehicles, you do so at your own risk, as we do not accept responsibility for your luggage at any time and you remain responsible at all times for ensuring your luggage is on the appropriate vehicle.

Season start-up: We work hard to train all our staff pre-season to the standard required to deliver our brochured services, but our holiday prices are kept low for the first week of the season, reflecting the need for a degree of tolerance from our guests for the fact that staff are settling in to new roles.

Damage: We appreciate that normal usage causes wear upon furniture, fixtures and fittings and this is always taken in to consideration, but actual damage caused by guests, either by accident or negligence, must be paid for by the person who caused it, or by the party leader of the group.

If separate bookings are sharing a chalet or Chalet Hotel, we are not able to disclose any details appertaining to other guests.

The consumption of duty-free and locally purchased alcohol is prohibited in the public areas of Chalet Hotels, in accordance with local licensing laws.

Walking distances: Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions. Where free minibus is advertised, these may be subject to capacity restrictions, and/or be on a 'first come, first served' basis.

'Skiing to/from the door'/'Doorstep skiing': Where a chalet or Chalet Hotel is described as having this facility, it is defined as being possible to ski to/from a point within 50m of that property. This is obviously subject to the snow conditions at that time and the individual skier's ability.

Terms & Conditions for Group Discounts

The Following Terms apply to the Group FREE Place Reductions.

• To qualify as a group, all guests must book at the same time, for the same departure date, resort and duration, and all communication and payment must be organised through one named individual as the group leader. Group members may however travel by different routes or methods, and/or occupy different price room/apartment-types, in which case the free places are allocated to the cheapest method and room-type used.
• The group size is calculated on the number of passengers paying the full adult brochure price. Any two children receiving a child discount of any level (except free places) or Family choice reduction count together as one full-paying person.
• Only one free child place is allowed per group.
• FREE places and discounts are based on the basic adult price shown in the price panel, not including any applicable room, meal or flight supplements, ski packs, ski/snowboard carriage, insurance, or any other ancillary costs.
• Group FREE places cannot be combined with any other offers or discounts advertised, and any online-booking discount except Cash-Back and hotel Early Booking Offers.
• Later additions can be made to your group, subject to availability, but the original group discount will not be increased as a result of such additions. If your group size reduces after booking, the group discount will be reduced accordingly, and may be lost completely if all group conditions are no longer complied with, and re-costing may apply if room occupancy levels change.
• We have specific allocations of rooms at special Inghams rates in most hotels, and if extra rooms are required to accommodate your group, these may not be available at the same preferential rate, in which case 'extra to allocation' supplements may apply. If we have obtained such extra rooms to accommodate your group, we reserve the right to re-cost the holiday if your group later reduces in size.
• A £130 deposit is required from all group members, including those travelling on a free or reduced price place. The deposits taken against FREE places will then be credited to the group's final balance payment.
• The names of all group members are required at the time of booking for all scheduled flights, and any subsequent change will incur an amendment fee, or with some scheduled airlines, a cancellation and re-booking. For all charter flights, names are required within 14 days of booking, but we allow free name changes up to 28 days prior to departure, after which an administration fee for any further changes will apply.
• Only one invoice will normally be issued per group, to the group leader, and an administration charge is payable for any group member/s requiring separate invoice.
• The Group Leader is responsible for ensuring that every member of his/her group has appropriate winter sports travel insurance.
• Full payment must be made at least ten weeks prior to departure, by cheque, debit card or credit card. (Credit card payments incur a 2.5% credit card handling fee.)
• We reserve the right to restrict the total number of FREE places allowed across multiple groups in the same property on the same date at any time.
• All group bookings are 'subject to availability', which includes respecting the right of hoteliers to decline single-sex groups or groups above a certain size.
• We strongly recommend pre-booking ski/snowboard carriage and ski pack requirements at the time of booking, to avoid disappointment and ensure a smooth process on arrival in resort.

Terms & Conditions for Child Discounts

The Following Terms apply to the Child Reductions and Free Child Places.

Except where stated, child FREE and discounted places are based on the child/children sharing the room with at least two full-paying guests. A maximum of two discounted child places (including a FREE place if applicable) is permitted per room/suite/cabin/apartment.

• FREE Places are limited to one per booking. A second child staying in the same room receives the 'Other Properties' percentage discount shown in the third column of our child discount table which can be viewed here.
• FREE places and child discount percentages are calculated off the basic adult brochure price shown in the relevant price panel, not including room or flight supplements, ski packs, ski/snowboard carriage, insurance, childcare or any other applicable costs.
• Children on Self-Drive or Accommodation-Only holidays receive the same percentage discounts shown here for European charter flights, off the relevant adult basic Self-Drive or Accommodation-Only price.
• As they are by definition not 'full-paying guests', children receiving a FREE place or child discount do not count.
  -    towards the size of a Group for the purposes of calculating any Group Reduction;
  -    towards the occupancy figure in European apartments/cabins/suites for the purposes of calculating any applicable under-occupancy supplements. (In the unlikely event that the under-occupancy supplements make the total family price higher with the child discount than without, we will simply cost the holiday at the adult price, and give each child (max. 2 children). a special reduction of £50 per child.
• Only one FREE child place is allowed per group claiming a Group Discount.
• If you choose a 'Family Choice' property which can be viewed here and travel by scheduled flights, the child/ren receive/s the 'Other Properties' percentage discount shown in the third column of our child discount table which can be viewed here.
• Infants (ie. under 2 years of age on the return travel date to the UK) pay an Infant Administration Fee as shown below, provided that the infant travels on a parent's lap, and no flight, coach or train seat is used.
  -    £49 in European hotels and apartments, with direct payment to the accommodation owner of any cot-hire & linen charges, food & drink costs or other applicable charges.
  -    £179 to North America, on the same basis as above.
  -    £99 in Inghams chalets and Chalet Hotels, where travel-cot hire, linen, baby-food, use of highchair and changing-mat is included in this price.
• Please note that infants do not have their own luggage allowance, and must sit on a parent's lap on the flight, using a loop-belt attached to the adult safety belt.
• Child reductions and FREE places cannot be combined with online discounts.
• The child reductions shown in this brochure are correct at the time of going to press, but may be changed or withdrawn at any time. The correct price will be confirmed at the time of booking.
• If dual parent families abuse our single parent discounts which can be viewed here we reserve the right to either cancel such bookings without notice or to re-invoice the booking at the correct price.

Lakes and Mountains Holidays Important Information

See below for Lakes and Mountains Preview Summer 2014 Terms and Conditions

Valid for Lakes & Mountains 2014 (Preview Edition) bookings from: 24 April 2013

Your Holiday Contract

These booking conditions together with the general information above set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is Mountain House, Station Road, Godalming, GU7 1EX. No employee or representative of this company has the authority to vary these booking conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

These booking conditions govern bookings made on the internet, through our telephone reservations team or via any other third party agent and you will be deemed to be bound by these conditions on confirmation of your booking through any of these channels. You confirm you are aged 18 or over and are responsible for any payments made through your preferred method. It is your responsibility to ensure you have sufficient funds to complete the transaction, and you have the correct authority to act on behalf of the credit/debit card holder, where applicable.

Preview Booking Conditions

Because this Preview brochure is published so far in advance of our First Edition 2014 Lakes & Mountains brochure, not all contracts for accommodation, flights and other travel services will have been finalised at the time of going to press. We will notify you of any significant changes to your holiday arrangements which may occur when our contracts are finalised in accordance with Section C of these conditions.

Preview Price Promise

Our Preview prices give our early booking guests the benefit of the lowest brochure price that will be available at any time for the 2013/14 season. In the unlikely event that a subsequent brochure edition offers a lower total invoice price for your booked holiday (including all supplements, discounts, ‘Inghams Plus’ offers and other price advantages), then you will be re-invoiced at the new lower price. This promise relates to brochure-priced holidays only, and not to any non-brochured, late availability, online or agent initiated discounted holiday. This does not preclude the fact that prices may increase or decrease at any time during the validity period of this brochure, but
the Price Promise applies to the price quoted to you at the time of booking and confirmed on your Confirmation Invoice.

All Cash-Back-offers, Early Booking Offers, Inghams Plus offers, group and child discounts and any other similar discounts are believed accurate at the time of publication of this Preview brochure. However, all such elements are subject to availability and may be changed or withdrawn without notice at any time between publication and the time you make your holiday booking. Your correct final holiday price and your entitlement to any of these offers will be confirmed at the time of booking.

A. Booking and Payments

Your Financial Protection

The air holidays and flights in this brochure are ATOL protected and our ATOL number is 0025. ATOL stands for Air Travel Organiser’s Licence and is a financial protection scheme backed by the UK Government for all holidaymakers booking an air-inclusive package or a flight only. By law, every UK tour operator which sells air holidays and flights is required to hold an ATOL. If a tour operator with an ATOL ceases trading, the ATOL scheme protects customers who had booked holidays with the firm. The scheme is designed to reassure customers that their money is safe, and will provide assistance in the event of a travel company failure.

Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. This money creates a fund that is used by the CAA to protect consumers.

Inghams automatically provides an ATOL Certificate when an eligible ATOL protected holiday is booked with us. In accordance with the CAA regulations this certificate will explain exactly which elements of your holiday are protected if an ATOL-protected tour operator fails. Where we act as a Selling Agent for the Service Provider (such as any extra add-ons i.e. excursions), notwithstanding our Agency position, we voluntarily accept all the obligations that flow from the ATOL Regulations for the purposes of financial protection under this scheme.

All customers travelling on a self-drive or rail package holiday with Inghams are protected under the ABTA scheme and our ABTA number is V4871. For more information please visit www.abta.com. For more information on ATOL please visit www.caa.co.uk.

Bookings Made Through a Travel Agent

If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility, as with any photographs or descriptions they may choose to use not verified by ourselves. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us. Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent. We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone or online to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either online by your Travel Agent or by telephone or online by you or your Travel Agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both (but for pre-bookable activities and excursions see below). If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking authorisation form and declaration provided by the Travel Agent accepting in full these booking conditions.

A deposit of £130 per person (plus insurance premium if appropriate) is payable at the time of booking (or the full balance if booking within 10 weeks of departure), however for some tours advertised in the brochure, an additional deposit payment will be required. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.

The balance of the holiday cost must reach us no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by Credit Card

A charge of 2.5% will be made for each credit card transaction. Should you choose to pay by credit card, please note that the invoicing party will be Hotelplan CC Services GmbH, located in Erich-Weinert-Strasse 145, 10409 Berlin, Germany. There is no charge for the use of debit card.

Late Booking Fee

A charge of £30 per booking will be levied for all bookings made within 14 days of departure.

Price Policy

Our prices are based on matching flight seats and accommodation capacities on a weekly basis. We reserve the right to increase or decrease brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this brochure before confirming your booking. These booking conditions are published in April 2013 and are valid for bookings confirmed from April 2013. However, prices in this brochure are based on prevailing costs as of March 2013 on exchange rates as shown in the Financial Times Guide to World Currencies: €1.17 / CHF 1.41. Any subsequent changes in VAT, other government taxes and Air Passenger Duties will be advised to you at the time of booking. After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees, at ports and airports, and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. If you wish to book a 14 night holiday, you will usually be quoted the price for 2 x 7 night holidays and no discounts for these durations will apply.

Insurance

It is both your responsibility and a condition of your contract to ensure that you are adequately insured for the holiday and any event, excursion or activity that you intend to partake in during your trip. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible or extras which do not form part of your holiday contract, such as excursions or other activities.

Discounted Holidays

We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstance in the event a holiday you purchased is subsequently discounted within the same season or at short notice. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little or no choice of resort and accommodation. Discounted holidays are sometimes available for accommodation allocated on arrival (unnamed accommodation). Before booking such a holiday, you should ensure that you would be happy to stay in any of the properties featured in our brochure or on our website. Occasionally, we may allocate you accommodation which is not featured by us. In return for this commitment, you can achieve significant savings on the normal or brochure cost of holidays.

In the unlikely event of a complaint regarding any aspect of a discounted holiday (i.e., one sold with anon-brochured discount), or a holiday which attracts free places offered, we reserve the right to take account of this discount when assessing any compensation or goodwill payment in response to such complaints. E.g. if there are issues which would ordinarily merit recompense for someone who had paid the full value brochure price, the amount of non-brochured discount you received when making the booking will be deducted first from any such payment. If the discount already received is the same or bigger than the compensation value calculated against the full-price holiday, then no compensatory payment will be payable on top of the discount benefit already received.

B. Our Agreement With You

The information below must be read in conjunction with Section D and the Important Information section.

What’s included in our package holiday prices:

All Package Holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives and/or local agents.
• Self-catering apartments - linen (changed once per week) and end of let cleaning charges and local taxes where specified.
• VAT where applicable.

Air Package Holidays

• £2.50 per person ATOL Protection Contribution (APC).
• Air Passenger Duty (APD) rates applicable as at March 2013 i.e. £12 to all European airports (in economy class) and £60-£120 depending on the overseas destination and booking class on long haul flights.
• Services of our UK and overseas airport representatives.
• Return flights.
• Baggage allowances in accordance with individual airline policy. This varies from 15kg up to 20kg on charter airlines and 1 piece of 23kg on all our scheduled carriers to Europe and USA/Canada. Allowance varies on low cost scheduled airlines. Full details can be found in your travel documents.
• Any snack/meals offered on outward and return flights, according to the time of day and as confirmed. Some charter and scheduled carriers make a charge for refreshments. Details can be found on your flight tickets.
• Return transfer between overseas airport and your accommodation by coach, minibus, taxi, rail or boat.
• All known airport and security charges in the UK and overseas.
• Fuel supplements as of March 2013.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes).

Self-Drive Holidays

• Return crossings by short sea route for car and 5 passengers. See here for further details on 'Self-Drive' travel.
• Services of our local resort representative.

Rail Package Holidays

• Return 2nd class travel by Eurostar from London St.Pancras and onward services to the Austrian, French, Italian or Swiss railway station.
• Transfer between the Austrian, French, Italian or Swiss railway station and your resort accommodation.
• All taxes.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes) for all guests travelling to our Swiss resorts (unless taking car hire).

Self-Catering Apartments/Villas

Apartment prices are based on occupancy as described in the brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival (Credit cards are sometimes not accepted).

Our Package Prices Do Not Include:

• Travel insurance.
• Car breakdown insurance.
• UK airport car parking (see here for further details).
• Excess luggage charges on European charter, scheduled flights and trans-Atlantic flights. The carriage of excess baggage cannot be guaranteed.
• Canada: Park Entrance Fee for all self-drive holidays to Banff and Lake Louise - approx CAN $125 per car per holiday.
• Car holiday supplements for long sea crossings or supplements if fewer than 5 persons travelling by car.
• Eurostar supplements for rail travel from London to France or Switzerland.
• Any on board accommodation supplements on ferry crossings.
• Any city or resort tourist taxes (applicable per person per night) which are to be paid directly to the hotel on departure.
• Any charge for use of bath/shower in some hotels where a standard room only (with wash basin) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Meals on flights, unless otherwise stated.
• Fly-rail baggage system in Switzerland (is available on most airlines at a supplement).
• Pre-bookable excursions as detailed on the relevant resort pages.
• Provincial and scheduled flight supplements (these appear during the online booking process).
• Supplements for transfers with some flights, private transfers, Swiss Rail or the Fly Rail luggage system (see pricing details here).
• Late booking fee of £30 per booking for bookings made within 14 days of departure.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
• Local expenses (e.g., TV. hire, etc.) for some self-catering accommodation (see relevant resort pages).
• Excursions and events booked in resort, unless part of our Inghams Plus offers.

Brochure/Website Accuracy

Our brochure is prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure or on our website may have changed since the content was prepared and printed. We will inform you of any changes that we become aware of, either directly or through your travel agent, however, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, we would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. It is inevitable local events, either in resort or at a particular hotel, may take place at short notice, or full details may not have been available by the time this brochure went to print. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand, unforeseen circumstances, maintenance purposes or if it is the beginning or the end of the season. Alternatives will be offered where possible, but no compensation will be due in these circumstances. Hotels may make charges, payable locally, for certain facilities not included as part of your package holiday. A hotel may decide to change meal service arrangements to buffet-style or vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such. Where distance is quoted in time taken to walk, we have used as a guideline that takes an adult one minute to walk 100 metres in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions.

Resort Development & Noise

If we are informed of any building works at or close to your accommodation that may affect the enjoyment of your holiday, we will do our best to forewarn about it prior to your departure. Please note that such works may not be carried out by the providers of accommodation featured in our brochure, and may be outside of their control. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances. Live music/noise from bars which are adjacent or part of any properties we feature may extend their opening hours and opening times may differ from those published.

Pricing

Whilst we do not anticipate any pricing errors in the brochure, on the website, or the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and will issue a revised invoice showing the correct amount. In the unlikely event that we are unable to confirm your booking, the following options will be available to you:

(a) to accept an alternative holiday offered by us, or
(b) to purchase another holiday at the current brochure/website selling price from us, or
(c) to accept a full refund of all monies paid

You must tell us the option you wish to accept within 7 days of the offer being made; otherwise we will assume you have chosen to accept the alternative holiday offered. Whichever option you choose, a confirmation invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.

Durations of more than 14 days on our charter flights attract an additional duration supplement, which is calculated within the base cost of your holiday.

Flights

Inghams and our airline partners plan our flight programme up to a year in advance and therefore changes may sometimes occur. All times quoted are approximate until confirmed with your travel documents three weeks before departure. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and continental authorities.

In practice, many of Inghams charter flights have “historic slots” and changes are infrequent. The responsibility of IATA airlines is limited to the carriage of passengers and their baggage in accordance with the Conditions of Carriage of the participating airline.

Under EU Law, you have rights in some limited circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline, not the tour operator, and will not automatically entitle you to a refund of all or part of your holiday price from us.

If you face a delay which is within the control of the airline (e.g. for technical reasons) or are denied boarding you should first approach the airline who may be able to assist with refreshments etc. depending on availability etc. If your flight is delayed due reasons of force majeure such as weather conditions (either in the UK or abroad), industrial action, natural disasters, closure or congestion at airports etc we regret that neither we nor the airline will be able to provide meals, refreshments or overnight accommodation. You should ensure that your own travel insurance policy provides a reasonable level of cover for such eventualities.

Inghams and our airline partners do not offer compensation for inconvenience or loss of holiday time caused by flight delays, flight diversions or holiday curtailment regardless of how caused. Similarly, it is not possible to obtain refunds for any unused accommodation, facilities nor for losses, costs and expenses of other travel/accommodation arrangements outside the package resulting from flight changes, delays or diversions which should be claimed on your own insurance policy.

Very rarely, we may be forced by for example, adverse weather conditions or road closures (not necessarily in your chosen resort) to make alternative arrangements for your outward and/or return journey. In such circumstances we will provide reasonable assistance with alternative arrangements but we regret that you will not be entitled to additional compensation.

Connecting Flights

Please note that we do not accept responsibility in the event of any delay to, or if you miss, connecting flights or other services that have not been booked through us. If you are booking connecting flightswe would recommend that you purchase a ticket which may allow a degree of flexibility in the event of any delay or change to your advertised flight timings.

IATA, CAA, ATOL Protection and Flight Times

The responsibility of IATA Airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities and any conditions imposed by them. Inghams, and our airlines, plan flights up to a year in advance. All times are approximate until confirmed on your flight ticket 3 weeks before departure.

Conditions of Carriage

Transport by aircraft, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage which are often subject to international agreements, may limit or exclude the carrier’s liability to you. Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket. We are also obliged to bring to your attention the existence of a “community list” of airlines that are banned from operating within the EU. To view it go to www.europa.eu and search on banned airlines.

Transfers

Transfers to/from the foreign airport to your resort are included in the base cost of all our fully inclusive holidays. We are unable to offer transfers to/from resorts to guests booking “flight only” arrangements and you should be aware that it can be extremely expensive to arrange private taxi transfers.

Please see the price panel on each page for transfer times. They are approximate and depend on weather and traffic conditions beyond our control and do not include refreshments or comfort stops. Delays can also occur in continental school holidays. Although many coaches are equipped with w.c.’s they are not always available for use. European coaches do not normally have fitted seatbelts. Infants under two years old on return date of travel must sit on a parents lap. Some properties featured in this brochure are not situated close to coach-accessible roads and walks, sometimes with gradients, are sometimes necessary on arrival and departure. If this is important to you please call our reservations team. On occasions, we may have to ask you to wait for other flights to arrive to join your coach to the resort although waiting times will be kept as short as possible. Transfers may sometimes involve a change of vehicle en route. Your return transfer may also carry guests for more than one flight and this may affect your departure time from resort. Flight diversions are rare but if this happens, we will endeavour to arrange coaches and staff to wait for you at the alternative airport but this cannot be guaranteed at short notice and we ask for your patience and understanding. No liability can be accepted if a diversion causes a longer than advertised journey to your resort.

Transfers will endeavour to drop you off directly outside your accommodation, but there may be time where, due to adverse weather conditions, this may not be possible. We will not take any liability for this and no compensation will be offered as a result of having to walk some distance to your accommodation.

All personal items such as baggage and sports equipment are carried onto the transfers at your own risk, and no liability can be taken for damage to any baggage, misplacement of items, leaving your items/luggage behind or mistaking someone else’s luggage for your own. The responsibility of carriage is of the individual service providers we work with and you must notify the service providers immediately of a problem as it arises.

Please note that some flights can only be offered for some resorts if a private transfer is booked. Similarly some flights for resorts in Switzerland can only be utilised if transfers by the Swiss rail system are booked sometimes at a transfer supplement payable in addition to any flight supplement.

Accommodation

Extra to Allocation Rooms

At each of the properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full it may be possible for us to apply for additional rooms, if we are asked to do so, but these may not always be offered to us at ‘contract’ rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in our normal allocation.

General

This section provides general accommodation information and is applicable to all hotels, pensions, self-catering accommodation, chalet hotels and chalets. For additional information regarding chalet hotel and chalets, see below. Some hotels now offer a choice of smoking and non-smoking rooms. Requests for a preferred type should be made at time of booking but cannot be guaranteed.

Check-in/check-out times: Some accommodation owners may adopt a later check-in time i.e. after 4pm, therefore your room may not be ready for when you arrive. You will be able to leave your luggage in reception, and liaise directly with the accommodation supplier for a time when you will be able to get into your room.

Check-out times may be before 11am, or before your departure from resort. Some accommodation may allow occupancy of your room upon payment of a late check-out fee, but is entirely at the individual accommodation suppliers’ discretion.

Bedrooms: The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding.

In certain locations, particularly in Austria and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds, but the suitability of these beds may depend on each individual. Where an extra bed is added this may limit the space available. Rooms with extra beds are still bookable for two person occupancy although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. Single rooms do not always match up either in size or facilities to twin bedded rooms, even when a supplement is paid. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel.

Where accommodation has a mezzanine or loft sleeping area, this area may be accessed by steep stairs and without a stair gate. In hotel bedrooms and apartments, wardrobe and dining table space is sometimes restricted.

Cleaning: In apartments and self catering apartments, it is generally accepted that a clean at the beginning of the week will occur. Your bedroom will be clean and tidy for your arrival, otherwise its state is left to you. You will also be required to leave your apartment in a tidy state at the end of your stay and some apartments may provide an end of stay checklist to adhere to. It may also be the case hotel rooms and all other accommodation are not cleaned on a daily basis.

Specific to Canada - Most twin rooms have two double beds and, in many cases, hotels allow up to four person occupancy in these rooms. This arrangement is not suitable for four adults but represents good value for parents who do not mind sharing with their children. Sometimes an extra “roll-away” bed may be added at an extra cost payable locally.

Please note: Some hotels have rooms of the same category with either 1 double bed for 2 persons or 2 double beds for 2-4 persons. Where this is the case, prices are based on 4 persons sharing a room with 2 beds and supplements are payable for 2 persons in a room. The two person occupancy supplement will usually be the same for a room with one double bed as for a room with two double beds.

Balconies: Where a supplement has been paid for a balcony, neither a specific view nor aspect is guaranteed. Neither should it be assumed that a balcony will include seating or a panoramic view, whether seated or not. Views may be restricted. The balcony may be private or shared.

Seating areas: may not typically consist of a lounge or separate lounge area. This may include chair(s), a sofa or other forms of seating.

‘Insurance’. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

TV: Where a TV is advertised, no guarantee is implied as to how many English-speaking channels will be available, if any.

Leisure facilities: Swimming pool, hot-tub, spa-bath and sauna temperatures are determined by the management or owners in accordance with local regulations or guidelines, and may not always match guests’ expectations. Leisure facilities may be subject to limited opening hours, and there may be restrictions on their use by children. Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your holiday, and do not offer compensation for inconvenience or curtailed use in such an event. In chalet/Chalet Hotels, leisure facilities are usually closed for one day per week for cleaning.

Some hotels adopt a “no swimwear” rule in respect of their sauna areas. Please note, each hotel has their own policy on this rule and is subject to change without notice.

Services provided by the accommodation: Where the accommodation provider offers a service such as childcare or kindergarten facilities, these services are offered and available for use by guest entirely at their own risk. There is no guarantee the services offered are equivalent to a UK standard and may differ from the description of the facility published at the time.

Free upgrade offers: Where a hotel offers ‘free’ upgrades on their rooms, these are subject to availability and may only be applicable to holidays taken in certain months of the season. The hotel may amend or withdraw this offer at any time during the season, without notice.

Wi-Fi/Internet Access: Where Wi-Fi or internet access is indicated in a property description, this belongs to the property and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday; you will not be advised in advance if this facility is removed, and no compensation or refund will be paid if it is not available for whatever reason. Charges may apply.

Dimensions: Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area and are approximate.

Star Categories/Country Standards: Official star ratings, where available, are shown at the foot of the price panel. They are primarily intended to give a guide to the range of facilities and services available in each property.

2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own rating of each property alongside the property name and above its description. These ratings are based not only on official ratings but also on our own inspections of properties as well as on customer feedback as expressed in our questionnaires.

Our star rating is indicated by a white star ranging from ★ ★ to ★ ★ ★ ★ ★ . In some cases we award an additional half star where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded a hotel to give a truer representation of the services and facilities offered. In general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property
may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities. This is because of the many different criteria that are used from country to country to assess star ratings.

Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas.

For example, few tourist authorities include an assessment of culinary performance in their ratings. Official star ratings are not quoted for accommodation in Canada as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Ratings given are our own based on our own hotel inspections and customer feedback. Self-catering apartments and chalets do not have official ratings, but have been assessed by us.

Our rating system for our chalet and Chalet Hotels, is depicted by the number of ‘house’ icons against the property. This gives an indication of the standard and style of our chalets and Chalet Hotels for our chalet and Chalet Hotels to give an indication of the standard and style of our chalet or Chalet Hotels. Our ratings are based on senior management inspections and previous guests’ feedback, and naturally a certain amount of personal opinion is involved. We emphasise that these are not usually official ratings, and cannot be compared in any way with any official ratings. Catering arrangements and standards are the same for all chalets irrespective of their house rating.

Meal Arrangements: If you book half board the first meal you will receive will usually be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A V alongside a hotel description indicates that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables. “All Inclusive” hotels include breakfast, a light lunch, evening meals and unlimited (although set times and choices may apply at some hotels) drinks in the basic holiday price.

Annexes: When annexes are used, these may be directly owned and controlled by the accommodation provider or contracted in private homes. They may either be joined to the main building or be within walking distance of the accommodation.

Lifts: Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only.

Views: Lake, sea and other views may sometimes be restricted by foliage etc and other factors beyond our control.

Additional Information: “Short Transfers” indicates a resort with coach driving times to/from the airport of 90 minutes or less in normal, undisrupted weather and traffic conditions.

Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions. Where free minibus is advertised, these may be subject to capacity restrictions, and/or be on a ‘first come, first served’ basis.

Changes or Cancellations by Inghams

It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.

Significant Changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/London City/Luton/Stansted), your departure date or time by more than 12 hours, your resort or your hotel/apartment/chalet to that of a lower official rating, key symbol, star or chalet rating (except in the case of curtailment as dealt with in the section on Force Majeure). These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes may constitute a significant change, you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday. You will have the choice of either a) accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price) or b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure):

More than 70 days before departure	Nil
43 to 70 days before departure	£15
29 to 42 days before departure	£25
15 to 28 days before departure	£30
0 to 14 days before departure	£40

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard or (if the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions.

Force Majeure

Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

Our Liability

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

(a) a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents

(ii) where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other operator agrees to provide for you which do not form part of the package.

In respect of travel by air, sea and rail, our liability will in all cases be limited in as if we were carriers accordance with the limitation of damage provisions as set out in the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention.

In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected. Our limitations of liability generally in these booking conditions and particularly with regard to the consequences of air schedule changes, delays and diversions are significant factors in the pricing of our packages and take account of the availability of travel insurance that will make awards which can be used to offset and in some cases cover losses, costs and expenses not covered by us.

C. Your Agreement With Us

You agree to be bound by these booking conditions and other pertinent information available to you before you book, either via ourselves or through a Travel Agent. A non refundable deposit of £130 per person is payable at the time of booking, although for some tours, an additional payment will be required. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown below. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Changes or Cancellations by You

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing or by telephone or email, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

Cost of Changes

• Prior to departure, any cancellation of pre-booked items will incur an administration fee of £15 per person (max £45 per booking).
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £5 (not possible within 10 days of departure).
• Name or flight changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £15 (£25 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Re-ticketing charges by scheduled/low cost airlines in respect of name changes made within 14 days of booking will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details.
• Other amendments will attract a charge of £25 per person (max £100). Please note that all changes requested within 10 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

Cost of Cancellations

Cancellations can only be accepted in writing by registered post (ensuring postal receipt kept as proof), fax or email (requesting a read receipt) during normal business working hours. Cancellations received after this time will be processed the next working day. Verbal cancellations will not be accepted. A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Reservations Support department. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

Period before scheduled departure date within which notification is received by us.	Charge as % of total holiday cost including flight and room supplements and other extras
70 days or more	Deposit & Insurance
28 - 69 days	60%
22 - 27 days	80%
0 - 21 days	100%
Departure date/no show	100%

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Special Requests

If you have any special requests you must advise us at the time of booking and confirm them in writing. Although we will endeavour to pass any reasonable requests on to the relevant service provider, no guarantees can be given that any request will be met. The inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

Lost Property

If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £25.00 per lost item. Inghams accepts no liability for helping with your lost property, nor are we responsible for the delivery of your items.

D. Added on Extras

Pre-Bookable Excursions

These Booking Conditions together with the description of the Service and the general information contained in this brochure and on our website form the basis of your agreement with the Service Provider in relation to the purchase of your holiday Service. All Service Providers have agreed that these Booking Conditions constitute your agreement with the Service Provider for the purchase of the Service but reserve the right to introduce other conditions or vary these conditions as they may see fit. Where this applies, we will inform you of any additions or variations to these Booking Conditions. The Booking Conditions also set out the basis on which we advertise the Service and handle your booking and more generally how we represent the Service Providers. Please read them carefully as they set out the respective rights and obligations of all concerned. Where we act as an Agent for the Service Provider, notwithstanding our Agency position, we voluntarily accept all the obligations that flow from the ATOL Regulations for the purposes of financial protection under this scheme.

When we on behalf of the Service Provider issue a written confirmation to you, this signifies that the Service Provider has entered into a contract with you, which is subject to these Booking Conditions (and any other conditions imposed by the Service Provider) and the Service Provider’s terms and conditions. The Service Provider has the right to refuse any booking prior to or following the issue of your written confirmation, even if monies have been paid and banked. Where they do so, they will endeavour to offer you an alternative service. Where the alternative is acceptable, the monies you have already paid will then be credited towards the cost.

We will provide your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise of any change to your email address. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us. We reserve the right to charge an amendment fee to administer/correct any error by you or where you fail to notify us of any error within 14 days of receipt.

If the balance is not received by the due date, we on behalf of the Service Providers are entitled to treat your booking as cancelled by you and cancellation charges will be payable.

Should you cancel the service/activity, cancellation fees may be applied by the Service Provider. Cancellation charges vary depending on the number of days before the arrival date that notification of cancellation is received, and are determined by the Service Provider you have booked with. Cancellations in resort will incur 100% charges.

The Service Provider will endeavour to ensure that, once confirmed, your booking is not changed in any significant way or cancelled. However, changes outside the control of the Service Provider occasionally occur and bookings have to be changed or cancelled or errors in brochure or other details corrected. The Service Provider reserves the right to do so. We are not liable for any changes, cancellations or errors made by the Service Provider (including the effect of any change or cancellation of any other services). Where a Service Provider cancels a booking or the Service becomes unavailable for any reason, the Service Provider will where reasonably possible endeavour to offer you an alternative service or may ask us to suggest an alternative from those featured in our brochure or on our website in our capacity as agent. You will be responsible for meeting the cost of the alternative service but any amounts paid towards the cost of the cancelled booking will be credited to the new booking. Service Providers are entitled to make non significant changes to your booking without having any liability to you.

We take due care and do everything we reasonably can to ensure that the information provided by the Service Provider is accurately and completely conveyed in the brochure, on our website or in other material produced and circulated by us. If we become aware of any changes to any services booked through us, we will always tell you as soon as possible, if we think your holiday is likely to be materially affected. Neither Service Providers nor ourselves can accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure / on our website, by our holiday advisers or advertised elsewhere.

As we act solely as Selling Agent and have no control over any service provided by any Service Provider, we have no liability for the act(s) or omission(s) of any Service Providers or any person(s) used or provided by them or for the Service or for your holiday.

If you are not entirely satisfied with the Service, you should contact the Service Provider immediately and attempt to resolve the problem on site during the holiday. This is very important, as it gives the Service Provider the opportunity to understand the nature of your concern, and respond quickly and effectively. Claims that have not been registered with the Service Provider or with us as soon as possible during your holiday cannot be accepted. The Service Provider should be given the opportunity to rectify a situation. Please help the Service Provider to help you by following this procedure. If after that you still feel that the problem has not been resolved to your satisfaction, you should within 14 days of the end of the holiday put comments in writing to us.

If you fail to follow this simple complaints procedure your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. We will endeavour to assist in resolving any dissatisfaction but do so purely on a goodwill basis and without any responsibility for any complaints or claims.

If you or any member of your party has any medical problem or disability that may affect your holiday or you have any other special request, please give us full details in writing before you confirm your booking. We will liaise with the Service Providers as appropriate but are not responsible for meeting any requirements or special requests. No guarantees are given that any requirements or request will be met by the Service Provider and a note of the same on the confirmation or elsewhere is not confirmation that the requirements or request will be complied with.

The Service is provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act solely as Selling Agent. Copies of the Service Provider’s terms and conditions are available on request from the Selling Agent or the Service Provider.

The contract between you and the Service Provider and any matter arising out of or in connection with it is governed by the law of the country where the Service is performed. In the event of any dispute or issue arising between you and us in relation to our services, English law will apply and we both agree that a claim may only be brought in the Courts of England and Wales to the exclusion of all other courts.

Locally Purchased Excursions or Activities

Items listed under the “in resort” section should not be viewed as recommended activities. For any excursion, walk or other activity not booked as part of your package, your contract will be with the operator of the excursion, walk or activity and not with us. Where you have booked any of the above, we act as agent only for the provider of the service. We are not responsible for the provision of the excursion or activity or for anything that happens during the course of its provision by the Service Provider. Please note this also includes all sporting activities. You may not be entitled to a refund of the excursion or activity if for any reason you are unable to make this trip, even if you give our representative in resort sufficient notice.

E. Important Information

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by
your travel agent, this is subject to your agent’s own data protection policy.

Marketing

We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible.

Passport and Visa Requirements

It is your responsibility to be in possession of a full 10 year valid passport and any necessary visas. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country will have its own entry requirements and set their own rules and more information can be obtained from the embassy or consulate of the country you are intending to visit.

We would recommend that all customers contact the embassy of the destination country for any visa requirements prior to travel.

Full details of entry and stay requirements, visa and travel advice to your particular destination and for any travel information/restrictions, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information.

Healthcare & Assistance Overseas

We recommend that you obtain the Department of Health leaflet entitled “A Travellers Guide to Health” (ref. T4) which provides details about the health requirements for your holiday destination. It is your responsibility to ensure that you obtain any necessary inoculations, and comply with any health requirements for your country of travel.

Please note that standards of health care and facilities may vary from one country to another and may not reach the same level as that enjoyed in the UK.

If you are travelling to an EU country you should obtain a European Health Insurance Card (EHIC) which can be obtained free of charge by completing an application form obtainable from main post offices and at www.dh.gov.uk/travellers. You should take your EHIC card with you on holiday. Please be advised that the EHIC is not a replacement for fully comprehensive wintersports travel insurance, which you are required to take as outlined in our booking conditions.

If you have a pre-existing medical condition, you must inform your insurer and it is your responsibility to ensure you have sufficient medication for your trip and know how to administer it.

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances. All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of £5,000 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force.

Third Party Websites

Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

F. Complaints

If you have reason to complain:

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our resort representative immediately who will endeavour to put things right.

If the problem cannot be resolved you must complete a Guest Services Report Form and the guest listed as the lead name on the booking should send it with an accompanying letter, within 28 days of your return from holiday to: Guest Services, Inghams, Mountain House, Station Road, Godalming, GU7 1EX.

In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us.

Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Please ensure you quote your booking reference in any correspondence you send in, and if you are in possession of documentation that would help in resolving your case, then please endeavour to send these at the same time to avoid protracted correspondence.

Please do not chase up correspondence within 4 weeks of us acknowledging your complaint, as we will always endeavour to respond to you within that time period.

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract if no solution has been found via our Guest Services Department. Further information on the Code and arbitration can be found on ABTA’s website www.abta.com. The application for arbitration and Statement of Claim must be received by the independent arbitrators within thirteen months of the date of your return from holiday. Outside this time limit arbitration under the Scheme may still be available if Inghams agrees.

Important Information - Chalets & Chalet Hotels

Applicable to Both Catered Chalets & Chalet Hotels

What’s included:

• Breakfast: Choice of cereals, porridge, fresh fruit and juices, yoghurts, tea and coffee, bread, cold meats, cheeses and preserves, and boiled eggs. 6 days a week a hot dish of the day (chalet hotels only), for example sausage and bacon or pancakes with fresh fruit, individually served. (Continental breakfast laid out on staff day off).
• Packed lunch 5 days per week.
• Afternoon tea on 5 days: Tea and coffee accompanied by a freshly baked cake.
• Choice of complimentary quality wines during the meal service.
• Bed linen, one bath towel, one hand towel per guest per week.
• All overseas taxes.
• All chalets and chalet hotels are non-smoking.

In general, the price you pay for your chalet or Chalet Hotel reflects the standard of the accommodation you choose, but prices can also be influenced by location in resort, staffing ratios, transfer costs and, in particular, regional differences in rentals. Some Chalet Hotels were not originally built for commercial purposes and are not allocated a category or grading by national tourist authorities.

Please note that ‘Chalet Hotels’ are not the same as ‘Hotels’ in the normal sense of the word and should be viewed rather as larger scale chalets; whatever the accommodation standard and Chalet Hotel rating, they are all staffed by young Inghams staff and you should not expect the same standards of service or professionalism that you might expect of independently run professional hotels.

Accommodation will meet the required standards of the country in which the chalet hotel is situated which may differ from UK standards. Within both chalets and Chalet Hotels, rooms and facilities can vary greatly. A degree of tolerance is needed when it comes to alpine standards of plumbing, electrics, hot water supplies and space – please be aware that there may not be sufficient soft seating for every guest. When two figures are given for the capacity of a chalet, the lower one is the normal occupancy figure, based on regular beds including sofa-beds in some cases. The higher figure allows for increased occupancy, using put-up-beds. Neither figure includes infant cots which may cause inconvenience because of limited space; please ask for advice from our reservations staff if bedroom space is important to you.

Applicable to Catered Chalets only

What’s included:

• Freshly cooked 4 course evening meal with coffee and chocolates on 6 nights.
• The 4 courses start with canapés and an apéritif, followed by an appetiser, main course and dessert. Includes one barbecue or al fresco evening, with more informal menu (weather permitting).
• The services of your own chalet host 6 days a week.
• Free Wi-Fi in public areas.

Applicable to Catered Chalet Hotels only

What’s included:

• Freshly cooked 5 course evening meal with coffee and chocolates on 5 nights. The 5 courses start with canapés and an apéritif, followed by an appetiser, main course and dessert, and a cheese selection.
• In addition, one night per week, a barbecue or al fresco evening with more informal menu (weather permitting).
• Complimentary tea and coffee available during the day.
• Hotel based representative on duty mornings and evenings 5 days a week.
• The services of our friendly Chalet Hotel staff, 7 days a week.
• Free Wi-Fi in public areas.
• All our Chalet Hotels have comfortable lounges and a bar.

Inghams Chalet & Chalet Hotel Ratings

Due to the special nature of chalet and Chalet Hotel holidays, we have developed our own rating system, which cannot be compared with any official rating categorisation. Our ratings are based on senior management inspections and previous guests’ feedback where available and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings and cannot be compared in any way with any official or other independent system of accommodation ratings.

 

Bedrooms

The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding. In some chalets and Chalet Hotels, bedrooms lead from communal rooms. Beds may be sofa beds or chairbeds, particularly in family accommodation where part of the room is intended as either a sleeping area or a sitting area. Chalets and Chalet Hotels may provide an ‘Austrian twin’ or ‘Continental twin’ (i.e. a double bed frame with two single mattresses and two single duvets) in rooms described as doubles or twins. You must advise us in writing if this is not acceptable to anyone included on your booking.

Rooms are not normally available until 16.30hrs on arrival day and must be vacated by 10.00hrs on departure day. Changing and storage facilities are available on departure day.

Bathroom Facilities: Please see the individual property’s ‘Accommodation Summary’ for details of each room’s facilities.

Bathrooms may not always have full size baths and showers may not always have a shower tray or curtain.

When bedrooms are described as having ’private’ facilities which are not en suite, this means the facilities are not shared with other guests, though your Chalet Host may occasionally need to use the wc and handwashing facilities.

Exclusive Use: Entire chalets or Chalet Hotels can be booked for exclusive use for your group or family. This means that no other guests will be in residence, however Inghams’ staff and/or members of the chalet owner’s family may occupy parts of the building. Please ask for written details if this matter is important to you. If you cannot fill all the advertised minimum-occupancy beds, a supplement is payable that replaces the total room under occupancy supplements. We do not permit non guests of our chalets and Chalet Hotels to dine in our properties.

Under-occupancy: As mentioned above, we ask you to contribute towards our loss if you reserve rooms for your exclusive use, but do not fill all the beds. Unless otherwise indicated, the supplement per empty bed payable is one half of the basic adult air-inclusive price shown in the price panel per empty bed space. If a group wishes to have exclusive use of a chalet, we reserve the right to limit the number of beds left unoccupied. Please check with our reservations staff if you wish to pay empty bed supplements for more than 20% of the beds in a chalet. During peak periods this percentage will also generally be reduced.

Catering

Adults

Breakfast is run on a self-service basis normally between 8 and 9am and typically comprises: fruit juices, cereals, local breads, cold meats, cheeses and preserves. There will also be a hot dish of the day, 6 days a week, such as pancakes with fruit, or sausage and bacon in Chalet Hotels only. There is of course unlimited tea and coffee. The milk supplied is likely to be UHT. Breakfast can be a crowded affair, so a degree of patience may be needed. For afternoon tea our chalet staff provide a cake and guests should help themselves to tea and coffee.

Dinner is served around 8pm and includes complimentary wine, but soft drink choice can be limited. On the first evening, due to different arrival times of guests, dinner will be served at the convenience of the majority.

Children (2-11 years old inclusive)

Breakfast and afternoon tea options as offered for adults above.

Children’s high tea will be served at 5.30pm for all children and is included in the brochure price paid. It is optional, however, that parents may elect to have their children join them at adults dinner on the basis that:

i) a charge of £39 per child per week supplement is paid to upgrade to a full adult menu; or

ii) £55 per child for holidays of a 10 or 11 night duration Upon paying the relevant supplement, children will therefore be served an adult menu all week. Please note, there is not an option to switch between children’s high tea and adult menu throughout the week.

Special Diets & Food Allergies: In Chalet Hotels, a vegetarian option is always available on the choice of menu.

Other special diets (e.g. vegan, gluten-free, low fat/cholesterol) can often be provided, but must be discussed with our reservations team before booking and will incur a supplement of £35 per person, to cover additional administration costs and ingredients/menu changes. All such dietary requests and/or food allergies must be confirmed to us in writing by email or registered post at least 14 days prior to departure. For any guests who advise us on arrival of a special dietary requirement, a £60 charge will be payable in resort to cover additional catering costs.

We have a well-developed Food Allergy Policy in place, with a view to avoiding any allergic reaction incidents and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing as above.

However, in choosing to travel with us, you accept the following facts:- that staff involved in catering, including children’s meals, are generally not qualified catering professionals; that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet and Chalet Hotel kitchens and dining areas, so cross contamination cannot be eliminated; that our staff cannot police what snacks third parties may bring into contact with the allergic person; that staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). We therefore cannot and do not guarantee the avoidance of specified ingredients and you accept that in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction, our liability, if any, shall be limited to a refund of the special diet supplement paid.

Extreme Food Allergies: Where a food allergy is so severe that the slightest exposure to the substance in question could cause a life threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the chalet or Chalet Hotel environment are insufficient to guarantee your or your child’s, safety in which case, should you choose to proceed with the booking, you do so entirely at your own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract and we will therefore have no liability to you at all in the event of any incident.

Our Staff

Most of our resort staff are younger than our adult guests, and some of our catering staff may not have professional catering qualifications. However, they have been chosen carefully, and undergo comprehensive Inghams training (staff who join us once the season is underway are trained in resort by the relevant managers). Chalet or Chalet Hotel staff have one well-earned day’s rest each week. In chalets, a simple breakfast will be left out and in Chalet Hotels breakfast is served as normal and staff are then free until the following day and no other catering is provided. In the evening you have the opportunity to sample dinner in one of the village restaurants. Some chalets and Chalet Hotels have chalet and occasionally other resort staff, living in, whilst in others there are no resident staff. If this is an important factor in choosing your holiday, please enquire about arrangements at the time of booking.

Important Chalet and Chalet Hotel Information

Cleaning and hygiene: With the constant movement of people in and out, it is an uphill task to keep the accommodation, particularly floors, clean. Your bedroom will be clean and tidy for your arrival and en suite bathrooms will be cleaned once, mid-week, during your stay. Otherwise its state is left to you. We do not normally provide separate towels for leisure facilities. The chalet or Chalet Hotel staff will normally empty your accessible waste bins each day and clean all communal rooms (except on their day off). We are particularly conscious of the need for catering hygiene and during their pre-season training course, all our catering staff will have been trained to the Chartered Institute of Environmental Health’s Level 2 in Food Safety. Our managers also carry out spot checks and full hygiene inspections regularly. If you are unhappy with any aspect of hygiene or cleaning, please raise the matter immediately in resort so that corrective action can be taken. Our reservations staff can give details of laundry facilities in resort as our chalet and Chalet Hotels do not have facilities for guests to use. Rooms must be vacated by 10am on departure day, so they can be made ready for arriving guests. Our properties are subject to local Health and Hygiene and Fire and Safety regulations and are regularly inspected by the relevant authorities. In addition, all our chalets and Chalet Hotels comply with applicable local fire standards.

Security: Chalets and Chalet Hotels do not have safes for securing guests’ valuables and it is unusual for chalets or Chalet Hotels to be locked during the day or overnight, or for there to be locks on bedroom doors. Chalet Hotels however normally have a night porter on duty. In many cases we offer keys, key cards or combination locks, for which a deposit may be payable, but this cannot be guaranteed. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

Slipper Zones: We ask guests not to wear outdoor shoes or boots inside the chalets, so please ensure that you take slippers or indoor shoes with you.

Wi-Fi: Free Wi-Fi installed and available in all our chalets and Chalet Hotels, in public areas. However, in the event that technical or other issues prevent this, no refund or compensation will be paid, and no guarantee can be given that it will be available in all bedrooms and may be restricted to communal areas only. Safekeeping of your laptop/computer is your own responsibility as is ensuring that it is properly insured. No liability will be accepted for damage to and loss of laptops/computers from accommodation including if your insurance company refuses to pay out for any reason.

Smoking: We operate a no-smoking policy in all our chalets and Chalet Hotels. A guest who breaches this policy will be liable for payment of a cleaning charge of €100/150 CHF plus liability for all consequential damages sought against Inghams by its other guests and/or the property owners.

Porterage: is not included in the cost of the holiday. If you allow our staff to assist with the transfer of your luggage from or to the main coach and/or feeder vehicles, you do so at your own risk as we do not accept responsibility for your luggage at any time.

Season start-up: We work hard to train all our staff pre-season to the standard required to deliver our brochured services, but our holiday prices are kept low for the first week of the season, reflecting the need for a degree of tolerance from our guests for the fact that staff are settling in to new roles.

Damage: We appreciate that normal usage causes wear upon furniture, fixtures and fittings and this is always taken in to consideration, but actual damage caused by guests, either by accident or negligence, must be paid for by the person who caused it, or by the party leader of the group.

If separate bookings are sharing a chalet or Chalet Hotel, we are not able to disclose any details appertaining to other guests.

The consumption of duty-free and locally purchased alcohol is prohibited in the public areas of Chalet Hotels, in accordance with local licensing laws.

Walking distances: Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under normal walking conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions. Where free minibus is advertised, these may be subject to capacity restrictions, and/or be on a ‘first come, first served’ basis.