Inghams Holiday Booking Conditions

In addition to the General Information booking below, please also read the following:

GENERAL INFORMATION

PLANNING YOUR HOLIDAY

Passports&Visas

If you hold a Commonwealth or non-British passport, please check visa regulations with the consulate of the country you will be visiting. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. You should allow ample time when making visa applications and check for recent changes to visa/passport requirements. Children not already included on a ten-year passport must hold their own passport. If you are 16yrs or over and have never applied for a passport, we recommend you apply for one at least six weeks before your holiday commences.

The UK Identity and Passport Service (tel. 0870 521 0410)must confirm your identity before issuing your first passport and will ask you to attend an interview in order to do so. For Visa enquiries, please contact the Embassy or Consulate of the country you are visiting. Please note that our staff are not qualified to offer advice on visas. It is your responsibility to check the passport and visa requirements applicable to you for the country you are visiting. Any information we give you is for guidance only and we cannot accept any liability for your failure to check and comply with any passport or visa requirements.

Passport and visa requirements

Canada

A visa is not necessary for British Citizens who are in good health, have no criminal convictions and hold a full 10 year British Citizen's Passport travelling on holiday to Canada. The passport must be valid for at least 1 day beyond the date of departure from Canada. However, as Requirements may vary, it is advisable to check with the embassy at the time of booking (www.canada.org.uk). British Overseas citizens who are re-admissible to the UK, citizens of British dependant territories and citizens of Ireland do not require a visa to enter Canada. All other nationalities should check visa requirements with the Immigration Department at the Canadian High Commission, 38 Grosvenor Street, London,W1 4 AA. Tel. 020 7258 6699. If you are travelling with minors, you must carry proper identification for each child such as a birth certificate, passport, citizenship card, permanent resident card. If you are divorced or separated, you should carry with you copies of the legal custody agreements for your children. If you are travelling with minors and you are not the parent/legal guardian, you should have written permission from the parent/legal guardian authorising the trip. We recommend you check the requirements with the Canadian embassy at the time of booking.

USA

All travellers to the USA qualified under the VisaWaiver Programme are required to obtain electronic travel authorization prior to boarding an airline to enter the United States. Travellers who do not receive travel authorization prior to their departure maybe denied boarding, experience delays or be denied permission to the United States. Applications may be submitted at any time prior to travel, but not less than 72 hours prior to departure. This can be done by completing the online form at esta.dhs.gov more details and FAQs can be found at:www.usembassy.org.uk/dhs/esta_info.html. All visitors to the United States must have a machine-readable passport which has two lines of letters, numbers and chevrons ('>>>>') printed at the bottom of the personal information page. Visitors using older style passports must either apply for a new one or apply for a USA visa. Passports issued in the UK between 26 Oct 2005 and 26 Oct2006must be 'e-passports' (with integrated computer chip that holds all biographic information) or must, at least, include a digital photographs. Without either of these, UK travelers must also obtain a UK visa. Children must have their own machine-readable passport. British Citizen passport holders, travelling on valid EU or national passports for tourism90 days or less, may be eligible to travel visa-free under the VisaWaiver Programme. Detailed information on visa-free travel is available on the Embassy's website: www.usembassy.org.uk or from the Visa Information Service on 09042450100 (premium charge). Travellers with a criminal record: the Rehabilitation of Offenders Act does not apply to U.S. visa law. Those afflicted with certain serious communicable diseases, narcotics addicts or abusers, drug traffickers, and anyone who has been deported from or denied admission into the United States must apply for a visa before travelling. The British passport must be valid for at least 90 days from the date of entry into the United States. If not, the holder will be admitted only until the date on which the passport expires.

Bulgaria&Romania

Holders of British passports arriving on charter flights (and scheduled on an Inghams holiday) do not require visas, but passports must be valid for at least 6months after the day of travel. Holders of non-British passports should enquire at the Consular Department of either Bulgarian or Romanian Embassy BEFORE booking. All children entering Bulgaria must have their own passport. Children on parents' passports will only be allowed entry if the passport also contains the child's photographs.

Vaccinations

We recommend that you obtain the Department of Health leaflet "Protect Your Health Abroad".

Safety standards

Safety standards in some countries may not reach the same level of those enjoyed in the UK, although all properties comply with applicable local and/or national health and safety standards. Monitoring and enforcement of such are subject to the standards of each country. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular, to familiarise yourself with fire escape routes.

Resort development and noise

If we learn of building works close to your accommodation that may affect the enjoyment of your holiday, we will do our best to advise you prior to your departure. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances.

Resort activities

We are informed that the activities referred to on the resort pages are available. However they are not organised by us and we cannot guarantee they will be available. Unless they are pre-booked through us as part of your package when you confirm your package holiday with us then they do not form part of your package. For any activity you book whilst on holiday your contract will be with the provider, not Inghams.

Guests with special needs

If you have a disability or medical condition requiring special travel, accommodation or dietary requirements you must let us know in advance. Please contact our A la Carte department on 020 8780 8811 before confirming your booking. Meeting your special needs cannot be guaranteed and your travel insurance should adequately cover any pre-existing medical conditions.

Special requests

If you have any special requests you must advise us at the time of booking and confirm Them in writing. Although we will endeavour to pass any reasonable requests on to the relevant service provider, no guarantees can be given that any request will be met. The inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

Late availability holidays

On these holidays both your resort and accommodation will usually be allocated by Inghams. If you have specific holiday requirements you should book from our programme in the normal way and not leave it to chance. These holidays may be subject to additional conditions to those shown in this brochure and you should check at the time of booking.

Lost property

If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £15 per lost item. Inghams accepts no liability for helping with your lost property.

Special features and attractions

Certain hotels feature special features and attractions shown in property descriptions. These are accurate at the time of publication but are subject to change and cannot be guaranteed. We will advise you of any significant changes to the advertised attractions as soon as possible.

Tailor-made bookings

For all non-standard durations and stopovers, please phone our Tailor-made department on 020 8780 8811. A service fee of £40 per person applies to all à la carte bookings.

Travel advice

For up-to-date information about your country destination, check the Foreign & Commonwealth Office website at www.fco.gov.uk/travel or call the FCO Travel Advice Line on 0845 8502829. Alternatively, you can call the ABTA Information Department on 0901 2015050 (calls cost 50p/min).

Booking checklist

To avoid booking amendment charges (see cost of changes on our booking conditions), please remember to book all the additional items you require when you first confirm your holiday reservation.

Disclaimer

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it.

Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy, the prices quoted by our online booking system will be taken to be the valid price for the holiday in question.

For more information, please see our Privacy and Security Policy

If you have any questions about your booking before you confirm online, we recommend you call our reservations team on 020 8780 6680.

BOOKING CONDITIONS

YOUR HOLIDAY CONTRACT

These booking conditions together with the general information above set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is 10/18 Putney Hill, London SW15 6AX. No employee or representative of this company has the authority to vary these booking conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Our appointed agents in Ireland are Inghams Travel, 29 Herbert Lane, Dublin 2, who accept legal service of documents for us. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

A. Booking and Payments
Your financial protection

The air holidays and flights in this brochure are ATOL Protected by the Civil Aviation Authority (CAA). Our ATOL number is 0025. Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. All other holidays are bonded with the Association of British Travel Agents (ABTA). When you buy an ATOL protected air package flight from us, you receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 0025. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk.

If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us.

Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent. We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone, online or by Viewdata to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either via Viewdata by your Travel Agent or by telephone or online by you or your Travel Agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both. If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking form and declaration contained in the brochure. A deposit of £115 per person (plus insurance premium if appropriate) is payable at the time of booking (or the full balance if booking within 10 weeks of departure). The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by credit card

Charges apply to credit card payments. Details will be supplied at the time of booking.

Price Policy

We reserve the right to increase or decrease brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this brochure before confirming your booking. These booking conditions are published on 30th June 2010 and are valid for bookings confirmed from and including30th June 2010. However, prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 21st May 2010 and known costs on that date. After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports, and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Insurance

It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

B. Changes or Cancellations by You

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) maybe made in writing or by telephone or email, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

Cost of Changes

• Second and subsequent additions to walks, ski packs or excursions after confirmation will incur an administration charge of £4 per booking (£15 per booking if the addition is made 2-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of £15 per person (max £45 per booking).
• Pre-bookable items cannot be added or changed within 21days of departure.
• Special requests sent by us by fax/email are subject to anon-refundable charge of £15.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £5 (not possible within 10 days of departure)
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £15 (£25 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Re-ticketing charges by scheduled/low cost airlines in respect of name changes made within 56 days of departure will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details.
• Other amendments will attract a charge of £15 per person(max £45).

Please note that all changes requested within 8 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (eg. an under-occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

Cost of Cancellations

Cancellations can only be accepted in writing by letter, fax or email. We recommend that you obtain proof of posting from your Post Office or send emails requesting a "read receipt". A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Admin Department on 020 8780 4455. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

*In the event of cancellation of your holiday, the cost of pre-booked items will be included in the calculation of cancellation charges regardless of whether the item is part of a package or not. These will be the charges of the operator and, subject to policy conditions, should be reclaimed from your insurers. 

C. Changes or Cancellations by Inghams

It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.

Significant Changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/ Heathrow / London City/ Luton / Stansted), your departure date or time by more than 12 hours, your resort or your hotel/ apartment/chalet to that of a lower official rating, key symbol, star or chalet rating **** (except in the case of curtailment as dealt with in the section on Force Majeure).These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes may constitute a significant change, you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday. You will have the choice of either

a) accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price) or

b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or

c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure):

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

Force Majeure

Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

IATA, CAA, ATOL Protection & Flight times

The responsibility of IATA Airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities, and any conditions imposed by them. Inghams, and our airlines, plan flights up to a year in advance. All times are approximate until confirmed on your flight ticket 3 weeks before departure.

Flight Delays/Changes

It may be necessary before departure from the UK or overseas to alter the airline, aircraft or flight timings (by less than 12hours) or your airport of destination for operational reasons. Where such changes occur it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges. Please note that carriers such as airlines used in this brochure may be subject to change. Such a change is deemed to be a minor change- other examples of minor changes include alterations to your outward/return flights by less than 12 hours and changes to aircraft type. The above is without prejudice to your rights under the European Denied Boarding Regulations 261/2004. In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'Community list' of air carriers that are subject to an operating ban within the EU. The list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm

In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used when booking online. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Very rarely, we maybe forced by adverse weather conditions (not necessarily in your own resort) and other "force majeure" situations to terminate your holiday before the due date or time and/or make alternative arrangements for your return journey. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. If you decide not to purchase the insurance that we offer and we incur costs and expenses in making these changes or terminating your holiday, if and when asked to do so, you must transfer to us any rights you have against your own insurer in respect of costs and expenses incurred in making changes to or terminating your holiday owing to adverse weather conditions. You must also cooperate fully with us if we want to enforce any rights which are transferred. Under EU law (Regulation 261/2004) you have the right in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to are fund and/or compensation from us is set in our Significant Change clause. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules, you should complain to the Air Transport Users' Council on020 7240 6061 www.auc.org.uk

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (if the cancellation occurs within 10weeks of departure) compensation shown in the table in this section of the conditions.

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

D. Our Liability

We agree to fulfil our obligations as set out in the contract entered into with you prior to the holiday, and we accept liability if your package holiday is not provided or improperly provided in accordance with those contract obligations, either by us, our employees, agents or suppliers. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by your or any member of your party unless you are able to prove that such injury, illness, death or consequent losses was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers in the course of the provision of the package holiday. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:-

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure). In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other operator agrees to provide for you which do not form part of the package.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the standards of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with standards applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the standards of the UK which would have applied had those services been provided in the UK. In respect of travel by air, sea and rail, our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention. In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Conditions of Carriage

Transport by aircraft, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage which are often subject to international agreements may limit or exclude the carrier's liability to you. Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket.

E. E Brochure Accuracy

Our brochure and website content is prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure may have changed since the brochure was printed. We will inform you of any changes that we become aware of, either directly or through your travel agent. However, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, we would ask you to advise us ofany particular facilities that are important to you at time of booking your holiday. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand or if it is the beginning or the end of the season. For ski holidays this may include ski lifts, après ski facilities or hotel facilities. Hotels may make charges, payable locally, for such facilities. Where a property is described as having skiing to/from the door, this is subject to the snow conditions at the time and the individual skier's ability. For other holidays, swimming pools may be temporarily unavailable, or a hotel may decide to change meal service arrangements to buffet style of vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such.

F. Accommodation

Extra to allocation rooms

At each of the properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full it may be possible for us to apply for additional rooms but these may not always be offered to us at 'contract' rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/ standard not included in our normal allocation.

Hotels and Pensions

In certain locations, particularly in Austria, Slovenia and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. For your guidance, rooms that will take more than one extra bed are indicated on the price panel. Where an extra bed is added this may limit the space available. Rooms with extra beds are still bookable for two person occupancy although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. When annexes are used, these may be directly owned and controlled by the hotel or contracted in private homes. They will be within walking distance of the hotel. Single rooms do not always match up either in size or facilities to twin bedded rooms. Please note that in some properties, lifts may not directly service all floors & access to and from these floors may be by stairway only. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel. Lake Views may be restricted.

Self-catering Accommodation

Please note that early departures may mean that it will not be possible to check apartments before departure. Deposit refunds may therefore be made after your return, less any deductions for damage and for apartments/kitchens that have not been cleaned. It should also be noted that because apartments need to be checked, they may not be available to arriving clients until mid/late afternoon. Clients arriving late on Saturday should bear in mind that food shops maybe closed on Sunday. Layout descriptions tend to be for typical apartments, but some apartments may vary in layout. A cabin is generally a sleeping area that is not fully enclosed and that cannot be described as a complete bedroom. It may also be an internal room without windows. A duplex or loft apartment is split-level with beds on an open mezzanine.

Dimensions

Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area and are approximate.

Star Categories/Country Standards

Official star ratings, where available are shown at the foot of each property description. They are primarily intended to give a guide to the range of facilities and services available in each property. 2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own rating of each property alongside the property name and above its description. These ratings are based not only on official ratings but also on our own inspections of properties as well as on customer feedback as expressed in our questionnaires. Our star rating is indicated by a black star ranging from 2 star to 5 star. In some cases we award an additional half star  where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded an hotel to give a truer representation of the services and facilities offered.

In general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities.

This is because of the many different criteria that are used from country to country to assess star ratings. Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas. For example, few tourist authorities include an assessment of culinary performance in their ratings. When considering a two or three centre holiday it is advisable to choose hotels of the same rating, although it should be borne in mind that standards do vary from region to region and country to country, for the reasons given above. Official star ratings are not quoted for accommodation in Lapland, the USA and Canada as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Ratings given are our own based on our own hotel inspections and customer feedback. Self-catering apartments and chalets do not have official ratings, but have been assessed by us. Our opinion of the level of comfort and facilities offered is indicated by stars or **** symbols for Chalets and Chalet Hotels.

Meal Arrangements

If you book half board the first meal you will receive will be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A "V" alongside a hotel description indicates that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables.

G . Local Excursions/Activities/Tours/Local Ski Packs/Walks

Excursions, walks, ski packs or other tours that you may choose to book or pay for in addition to your package holiday and/or whilst you are on holiday are not part of your package holiday provided by us. For any excursion, walk, ski pack, activity or other tour not booked as part of your package, your contract will be with the operator of the excursion, walk ski pack, activity or tour and not with us. Where you have booked an excursion walk, ski pack, activity or other tour we act as agent only for the provider of the service. We are not responsible for the provision of the excursion, ski pack, or tour or for anything that happens during the course of its provision by the operator. Please note this also includes all sporting activities.

H. Complaints

If you have reason to complain:

1. If you have a problem during your holiday, please inform the relevant supplier (E.g. hotelier) and our resort representative immediately who will endeavour to put things right.

2. If the problem cannot be resolved you must complete a Customer Relations Report Form and the client listed as the lead name on the booking should send it with an accompanying letter (quoting booking reference) within 28 days of your return from holiday to: Customer Relations, Inghams, 10-18 Putney Hill, London SW15 6AX.

In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6weeks of your receiving a full reply from us. Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of your costs. Full details will be provided on requestor can be obtained from www.abta.com. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within thirteen months of the date of your return from holiday. Outside this time limit arbitration under the Scheme may still be available if Inghams agrees.

I. DATA PROTECTION

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing

We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible. Please note: Telephone calls may be monitored for training purposes.

SKI AND SNOWBOARD HOLIDAYS
1. What's included in our package holiday prices:
All package holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives and local agents.(May not apply to Tailor made bookings).
• Any non-optional special Christmas, New Year or Mardi Gras gala dinners arranged by hoteliers, unless otherwise stated.
• Linen if compulsory (changed once per week) and end of let cleaning charges for self-catering apartments where specified.
• VAT where applicable.

Air package holidays

• £2.50 per person ATOL Protection Contribution (APC).The UK Air Passenger Duty of £12 to all European airports and £60/£120 depending on the on the overseas destination and booking class.
• Services of our UK and overseas airport representatives.
• Return flights
• Baggage allowances in accordance with airline policy. This varies from 15kgs up to 20kgs on charter airlines and 1 piece of 23kgs on all our scheduled carriers to Europe and USA/Canada. Full details can be found in your travel documents.
• Any Snack/meals on outward and return flights, according to the time of day and as confirmed. No-frills carriers make a charge for refreshments. Details on flight tickets.
• Return transfer between foreign airport and your accommodation by coach, minibus, taxi, and rail. See http://www.inghams.co.uk/ski-holidays/information/travel/
• All known airport and security charges in the UK and overseas
• Fuel supplements as of 02 June 2010

Car holidays

• Return Ferry Crossings by short sea route for car and 5 passengers. See http://www.inghams.co.uk/ski-holidays/information/travel/.
• Inghams Motoring Pack - containing a road map, GB sticker, etc.
• Services of our local representative.

Rail package holidays

• Return 2nd class travel by Eurostar from London St. Pancras to Moutiers / Bourg-Saint-Maurice on the overnight or day service or independent day travel to Switzerland.
• Return transfer between Alpine station and your hotel by coach (or in some cases minibus or taxi).

Chalets

The word 'Chalet' in this section refers to both chalets and Chalet Hotels. Chalet holiday prices are per person based on the quoted occupancy of the base room in each chalet (these vary from chalet to chalet) and supplements and deductions are payable for different room types and occupancies.

Chalet holiday prices include:

• Travel to/from the resort by your chosen method and route: please see the applicable resort information travel pages.
• Bed linen and towels and any applicable local taxes.
• Chalet catering as described by chalet classifications.
• The services of our chalet staff.

Self Catering Apartments

Apartment prices are based on occupancy as described in the brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival (Credit cards are often not accepted).

Our package prices do not include:

• Travel insurance (see http://www.inghams.co.uk/customer-services/insurance/).
• Supplements for piste closure insurance if insurance other than that arranged by Inghams is taken (see http://www.inghams.co.uk/customer-services/insurance/).
• Charge for carriage of client's own skis/snowboard on most Inghams charter flights (see http://www.inghams.co.uk/ski-holidays/information/travel/).
• U.K. airport car park (see http://www.inghams.co.uk/ski-holidays/information/).
• Excess luggage charges of approx. £5 per kilo on European charter flights, £6 per kilo on European scheduled flights and approx £12 per kilo on Calgary charter flights. The carriage of excess baggage cannot be guaranteed.
• Canada: Park Entrance Fee for all self-drive holidays to Banff, Lake Louse, Kicking Horse, Jasper and Panorama approx CAN $125 per car per holiday.
• Car holiday supplements for long sea crossings or supplements if fewer than 5 persons travelling by car.
• Eurostar supplements for rail travel from London to France or Switzerland.
• Any on board accommodation supplements or ferry crossings.
• Any charge for use of bath/shower in some hotels where a standard room only (with wash basin) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Any supplements for optional gala dinners arranged by the hotelier, to be paid locally.
• Ski packs as detailed on relevant resort pages.
• Provincial and scheduled flight supplements.
• Supplements for transfers with some flights (see Resort Travel Details), Private transfers, Swiss Rail or the Fly Rail luggage system (see http://www.inghams.co.uk/ski-holidays/information/travel/).
• Supplements for insurance, upgrades, taxes, optional items or additional days with car rental.
• Fuel costs for hired cars. See note on Car Hire on http://www.inghams.co.uk/ski-holidays/information/travel/
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
• Local expenses (e.g. resort taxes, linen if optional)for some self-catering accommodation (see relevant resort pages).
• Excursions booked in resort

2. Accommodation Only

We offer Accommodation Only in Andorra, Austria, Canada, France, Italy, Lapland, Romania, Switzerland and USA. The accommodation only price can be calculated by taking the cost for AIR show in the price panels and deducting £200 (Europe), £440 (N. America). For Christmas, New Year and half-term, this is reduced to £75 and £350respectively.N.B Transfers are not included and cannot be provided.

3. Two-centre holidays

Transfer between resorts for two-centre holidays is not included in the price except in the USA and Canada as specified on http://www.inghams.co.uk/ski-holidays/information/multi-centre/.

4. Ski Hosting “Meet the Pistes”

Ski/Snowboard hosting is offered locally to our customers as a free service. It is the customer's responsibility to judge their own ability. Customers should be able to ski down red runs confidently. It should be noted that in order that we comply with Local Laws & Regulations, this ski hosting service does not form part of your holiday contract with ourselves or similarly, any part of your holiday cost. Inghams reserves the right to restrict or curtail this free service at anytime. All customers join in this activity at their own risk. Inghams cannot be held responsible for any accident or injury sustained by the customer when following a ski host. Should the ski hosting service become totally unavailable at any point in your holiday, Inghams cannot and will not be held liable. As there are a limited number of places, these will be subject to availability and offered locally on a first come, first served basis. Please note that the hosting will be subject to operational suitability.

5. Assistance

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances. All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of £5,000 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force.

6. Accommodation

Lapland

Where accommodation in Lapland has a mezzanine sleeping area, this area may be accessed by steep stairs and without a stair gate.

United States and Canada

Most twin rooms have two double beds and, in many cases, hotels allow up to four person occupancy in these rooms. This arrangement is not suitable for four adults but represents good value for parents who do not mind sharing with their children. Sometimes an extra "roll-away" bed maybe added at an extra cost payable locally. Please note:

(1) Some hotels have rooms of the same category with either 1 double bed for 2 persons or 2 double beds for2-4 persons. Where this is the case, prices are based on4 persons sharing a room with 2 beds and supplements are payable for 2 persons in a room. The two person occupancy supplement will usually be the same for a room with one double bed as for a room with two double beds.

(2) In hotel bedrooms and apartments, wardrobe and dining table space is sometimes restricted.

(3) Almost all hotels now offer a choice of smoking and non smoking rooms. Requests for a preferred type should be made at time of booking but cannot be guaranteed.

Chalets

• Children are accepted in all chalets if they are booked on an exclusive basis, but there are no restrictions in our Chalet Hotels - see http://www.inghams.co.uk/ski-holidays/information/chalets/ for details. It is essential that the ages of children are advised at the time of booking.
• In our Lapland chalets, children are accepted on anon-exclusive basis on weeks commencing 2 and9 December only.
• If separate bookings are sharing a chalet we are notable to disclose any details about other guests.
• 'Private Facilities' are not necessarily 'en suite'.
• Chalets are not normally available for occupation until 16.30 hrs on the day of arrival. We reserve the right to move bookings of up to 4 clients to an alternative chalet in the same resort in the event that there are no other bookings in the original chalet. More comprehensive details are given on http://www.inghams.co.uk/ski-holidays/information/chalets/.
• A refundable key deposit (€50 approx) is payable locally in some properties.

7. The Skiers' Code of Conduct (FIS Rules)

These Rules are important as they make skiing safer for you and others. The Rules are listed in full in our Holiday and Travel Information Booklet which will be sent to you with the rest of your travel documentation prior to departure.

8. Insurance

We consider adequate travel insurance to be essential, especially to cover you for cancellation charges and the cost of assistance, including repatriation, should you have an accident or become ill. Many policies (including annual policies with ski extensions) do not offer the same benefits as the policies we offer shown above, particularly in the event of delays or piste closure. It is therefore a condition of our contract with you that you are covered by a comprehensive winter sports personal insurance policy of at least equivalent cover under all sections to the insurance policy that we offer. If you decide not to purchase the insurance we offer, you must give details of your alternative policy. If you fail to do so, we reserve the right to add the appropriate premiums for the personal travel insurance we offer to your confirmation in voice. These premiums must be paid with the deposit as cover commences when the holiday is booked. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies. If you do not purchase the insurance we offer, you must reimburse us in respect of any costs or charges incurred by us arising out of your failure to do so, in particular, any costs or charges that we incur which would have been met under the policy that we offer had you purchased it.

Inghams Ski 2010-11 (main edition) Terms and Conditions
Valid from 30 June 2010

These Lakes & Mountains Booking Conditions must be read in conjunction with the Standard Booking Conditions for an Inghams holiday booking.

Valid for Lakes & Mountains bookings from: 14 October 2009

These booking conditions and other information on this website set out the terms on which you contract with us.

Holiday Contract

Your contract is with Hotelplan Limited, trading as Inghams, a member of ABTA. Our registered office is 10/18 Putney Hill, London SW15 6AX.

Price Policy

Prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 09 March 2009 and known costs on that date.

Financial protection:

The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority (CAA). Our ATOL number is 0025. Your holiday price includes the amount of £2.50 per person as part of the ATOL protection contribution (APC) we pay to the CAA. All other holidays are bonded with ABTA. When you buy an ATOL protected air package flight from us, you receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser's License number 0025. In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk

We recommend that before booking your holiday you check our website for the most up-to-date information in relation to the holiday you have chosen. Only confirmed bookings can be made on-line, we do not give options on our on-line service. Once your booking is confirmed as definite a contract exists between us and all conditions become binding on us both. We will send you a confirmation email followed by an e- invoice (within 72 hours) confirming details of the holiday.

The person making the on-line booking guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. A deposit of £115 per person (plus insurance if appropriate) is payable at the time of booking.

The person making the booking guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and your deposit plus insurance will be forfeited. We do not usually send reminders of monies owing. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Our package holiday prices Include:

All package holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of resort representatives or local agents who will provide a "meet and greet" service (except on tours and on independent walking and cycling holidays).
• Free excursions where advertised (not applicable in Switzerland for accommodation-only or self-drive holidays, or for those taking car hire.)
• VAT where applicable.

Air package holidays

• £2.50 per person ATOL Protection Contribution (APC).
• The UK Air Passenger Duty of £11 or £45 depending on the overseas destination.
• Services of our UK and overseas airport representatives Return flights with a baggage allowance of 20kgs (44Ibs) on most services. Lower limits and different arrangements may apply on Tyrolean and no frills airlines. Baggage allowances are subject to change without notice. Check your travel documents for final details.
• Meals/light refreshments on charter/scheduled flights according to time of day. Some scheduled and 'no frills' airlines now charge for snacks/drinks/meals. Details on flight tickets.
• Return transfer between foreign airport and your accommodation by coach, minibus, taxi, rail or boat
• All known airport and security charges in the UK and overseas, fuel supplements including current charter/scheduled airline insurance/security fees.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes)

Car package holidays

• Return ferry crossings by short sea route for car and 5 passengers.
• Inghams Motoring Pack - containing a road map, GB sticker, etc.

Rail package holidays

• Return 2nd class travel by Eurostar from London St. Pancras and onward services to the Austrian, French, Italian or Swiss railway station.
• Transfer between the Austrian, French Italian or Swiss railway station and your resort accommodation.
• All taxes.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes) for all guests travelling to our Swiss resorts (unless taking car hire).

Our package prices do not include:

• Travel insurance
• Car breakdown insurance
• Car holiday supplements if:

            - Fewer than 5 persons travelling

            - Weekend or peak short sea crossings.

            - Long sea crossings

            - High Season supplement

• Any route or on-board accommodation supplements on ferry crossings
• Possible charge for use of bath or shower in some hotels where standard accommodation (hot and cold only) has been booked.
• Supplements or reductions indicated on the price panels for facilities, meals or occupancy.
• Provincial and scheduled flight supplements, including alternative booking classes.
• In a few cases holidays are only available on flights carrying a supplement. This is where accommodation is only available on certain days or due to transfer arrangements.
• Meals on "no frills" carriers including Easyjet, flybe and Jet2 and some scheduled airlines including Alitalia and Iberia.
• Fly-rail baggage system in Switzerland is available on all airlines at a supplement.
• Transport of luggage between resorts on a Swiss multi-centre holiday.
• Late ticket fee of £20 per booking for bookings made within 8 days of departure.
• Charges which hotels may make for certain facilities such as sports facilities, swimming pools, saunas, garage parking, food/refreshment extra to menus, cots, etc.
• Local expenses (e.g. resort taxes, linen and end of let cleaning) for some self-catering accommodation.

Changes or Cancellations by you

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing, telephone or email, but we are not bound to comply with such requests (unless it is to substitute a party member where that person is prevented from travelling - see below). If additional people are added to your booking, they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday, we will issue a revised holiday invoice to confirm this.

Cost of Changes

• Second and subsequent additions to pre-booked items after confirmation will incur a charge of £5 per booking (£15 per booking if the addition is made 3-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of £20 per person (max £60 per booking).
• Pre-bookable items cannot be added or changed within 21 days of departure.
• In the event of cancellation of your holiday, the cost of pre-booked items will be included in the calculation of cancellation charges and, subject to policy conditions, should be reclaimed from your insurers.
• Special requests sent by fax/email are subject to a non-refundable charge of £20 per booking.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £5 per person (not possible within 10 days of departure).
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £20 per person (£30 per person if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising scheduled airlines and "no frills" carriers. Substantial amendment/re-ticketing charges in respect of name changes, mis-spellings, incorrect initials etc. may be incurred once the booking has been confirmed. It is therefore important to ensure that the correct information is passed to us when the booking is confirmed. Please contact our Administration Department for details.

All changes requested within 8 weeks of departure will incur cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £30 per person (max £120 per booking) will be charged as well as any scheduled airline costs imposed (see above). "No frills" carriers may not permit name changes. Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. 

Cost of Cancellations

Cancellations can only be accepted in writing by letter, fax or email. We strongly recommend you obtain proof of posting from your Post Office or send emails requesting a "read receipt".

A cancellation/confirmation invoice will be sent to you within seven days. If you do not receive this you should contact our Administration department on 020 8780 4455. The charges you incur, set out below, depend on when we receive your written notification. Amendment fees cannot be refunded and are payable in full. If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy. 

Period before scheduled departure date           

Charge as % of total holiday cost within which notification is received by us:

A higher scale of cancellation charges applies for the Rocky Mountaineer train holiday in Canada and the Alaska Cruise. Please enquire at time of booking.

Certain travel arrangements (eg. those provided by low cost airlines and other schedule service airlines) cannot be cancelled without charge after your booking has been confirmed. We reserve the right to make a charge of up to £100 per person in addition to the cancellation charges or loss of deposit shown in Section B of these conditions. If you change rather than cancel your booking we reserve the right to make a charge of up to £100 per person in addition to any amendment charges that may apply in these circumstances.

Changes or Cancellations by Inghams

It is unlikely that changes (or cancellations) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.

Significant changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/ Luton/Stansted/London City), your resort, or your hotel/apartment to that of a lower official category or key symbol, your departure date or time by more than 12 hours (except in the case of curtail­ment as dealt with in the section on Force Majeure). These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes constitute a significant change, you must advise us in writing at the time of booking, of any particular facilities which are fundamental to your holiday.

You will have the choice of either:

a) Accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price) or

b) Purchasing another holiday from us and paying or receiving a refund in respect of any price difference or

c) Cancelling your holiday and receiving a full refund of all monies paid.  In the event of a significant change, we will in addition pay you compensation as follows, (except where the change is made as a result of those circumstances listed under Force Majeure).

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your travel arrangements.

For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 10 weeks before your departure, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of a comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (If the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions.

E-brochure Accuracy

Both our paper and e-brochures are prepared many months before the summer season commences and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details shown on this website may have changed since the brochure was posted on-line. We will inform you of any changes of which we become aware.

However, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, we would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. Some facilities and excursions may not be available at certain times due to poor weather, lack of support or if it is the beginning or the end of the season. This may include hotel facilities. Hotels may make charges, payable locally, for such facilities. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such.

These Villa booking conditions must be read in conjunction with the standard booking conditions for an Inghams holiday booking

Valid for Villa bookings from: 14 October 2009

Holiday Contract

Your contract is with Hotelplan Limited trading as Inghams Villas, a member of ABTA (No V4871).  Our registered office is 10 - 18 Putney Hill, London, SW15 6AX.

Price Policy

Prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 9th March 2009 and known costs on that date.

Financial Protection

The monies you pay us for your accommodation are protected by means of a bond held by ABTA. This means that, if in the unlikely event of our insolvency your accommodation cannot be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.

Bookings and Payments

When you have selected your accommodation and you make a request to book it, you must pay a deposit of 30% of the villa rental cost (plus the Inghams Villas insurance premium if appropriate).

The full cost of the villa rental booking is payable if you are booking within 10 weeks. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice.

Please check your confirmation invoice carefully and report any incorrect or incomplete information to us immediately. Please ensure that the names are exactly as stated in the relevant passport.

If you have paid a deposit, the balance of the cost of your villa rental accommodation is due 10 weeks before your departure. If it is not received in time we may cancel your booking and retain your deposit.

Insurance

It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

Changing or cancellations by you

After our confirmation has been issued, any requests for changes must be sent to us in writing, by email, fax or post, by the person that made the booking.

We cannot guarantee that we will be able to accommodate your request but we will try to do so. You may be asked to pay an administration fee of £20 plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can.

Cost of Cancellations

Cancellations can only be accepted in writing by letter, fax or email. We recommend that you obtain proof of posting from your Post Office or send emails requesting a "read receipt". A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Admin Department on 020 8780 4455. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

Cancellation fees:

Period before scheduled departure date within which notification is received by us during the hours of 9 am to 5.30 pm):

Charges are shown as a percentage of your accommodation cost (excluding amendment fees, if any, which are non-refundable in the event of a cancellation).

Our prices are based on the villa rental of a complete property, the villa rental holiday deposit and cost will not alter.

Changes or Cancellations by Inghams Villas

We reserve the right to change or cancel or your villa rental booking.

Subject to the note below, if we make a change to your villa rental booking, and you do not want to accept it, you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference in price if it is less expensive) or a refund of the money you have paid us.

Significant Changes by Inghams Villas

In the event of a significant change, we will in addition pay you compensation as follows, (except where the change is a result of those circumstances listed under Force Majeure):

A significant change is one that we make to your villa rental booking before your departure that involves changing your departure date or time by more than 12 hours (except in the case of curtailment as dealt with in the section on Force Majeure), your accommodation to that of a lower Inghams Villas own rating for the duration or a major part of your stay, and the closure of the only or all advertised swimming pools at your accommodation. These are only illustrations of significant changes. To enable us to determine whether other changes may constitute a significant change you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday.

The above position does not apply where the change is not significant. Examples of non significant changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities.

Subject to the note below, if we have to cancel, again we may be able to offer you an alternative, if you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation.

Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.

Check-in and check-out

Check-in is normally between 4 pm and 7 pm. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally before 10 am.

These Just France booking conditions must be read in conjunction with the standard booking conditions for an Inghams holiday booking

Valid for Just France bookings from: 01 November 2009

Your Holiday Contract

Please read these booking conditions carefully as they, together with specific information about your confirmed accommodation, form the basis of your contract with Inghams Just France. Your contract is with Hotelplan Limited trading as Inghams Just France, a member of ABTA (No V4871).  Our registered office is 10 - 18 Putney Hill, London, SW15 6AX.

This contact is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. No employee or representative of the Company has the authority to vary these booking conditions. Our appointed agent in the Republic of Ireland is Inghams Travel, 29 Herbert Lane, Dublin 2, who accept legal service of documents for us.

Your Financial Protection

The monies you pay us for your accommodation are protected by means of a bond held by ABTA. This means that, if in the unlikely event of our insolvency your accommodation and /or ferries cannot be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue your holiday as planned.

Prices

We reserve the right to alter any of our advertised accommodation prices. You will be advised of the current prices of the accommodation that you wish to book before your contract is confirmed.

These are valid from November 2009 and prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 9th March 2009 and known costs on that date. After booking the price of your travel arrangements can be varied due to changes in transportation costs such as fuel. Also Government (UK & foreign) action such as changes to VAT or any other Government imposed changes. In the case of any small variation on amount equivalent to 2% of the price of your travel arrangements which excludes any amendment charges, will be absorbed or retained. For larger variations, this 2% will be absorbed for increases but not retained from refunds. In either case there will be an administrative charge of £1 per person together with an amount to cover the agent's commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days form the issue date printed on your final invoice. Whether you cancel or not you will also be entitled on the terms set out in the Significant Changes (paragraph 10) to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Bookings and Payments

When you have selected your accommodation and you make a request to book it, you must pay a deposit of 30% of the holiday cost.

The full cost of the holiday booking is payable if you are booking within 10 weeks. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice.

Please check your confirmation invoice carefully and report any incorrect or incomplete information to us immediately. Please ensure that the names are exactly as stated in the relevant passport.

If you have paid a deposit, the balance of the cost of your holiday is due 10 weeks before your departure. If it is not received in time we may cancel your booking and retain your deposit.

Payment by credit card

Charges apply to credit card payments. Details will be supplied at the time of booking.

Your responsibility for your booking

The cost of your holiday does not include any extra chargeable services that you may use whilst at the accommodation. These are payable direct to the accommodation provider.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

Insurance

It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

If you want to change your booking

After our confirmation has been issued, any requests for changes must be sent to us in writing, by email, fax or post, by the person that made the booking.

We cannot guarantee that we will be able to accommodate your request but we will try to do so. You may be asked to pay an administration fee of £20 plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can.

If you want to cancel your booking

The person that made the booking must put this in writing to us, by email, fax or post. We strongly recommend that you obtain proof of posting from your post office or send an email requesting a 'read receipt'. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to arrival date, you will be charged a cancellation fee.

Cancellation fees:

If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9 am to 5.30 pm):

More than 56 days before departure                                          Deposit                       

Between 43 and 56 days                                                          30%

Between 42 and 29 days                                                          60%

Between 28 and 15 days                                                          80%

Between 14 and 1 days                                                            90%

Within 24 hours or less of your arrival date                                 100%

Charges are shown as a percentage of your holiday cost (excluding amendment fees, if any, which are non-refundable in the event of a cancellation).

Our prices are based on the booking of a complete property.

If we change or cancel your booking

We reserve the right to change or cancel or your holiday booking.

Subject to the note below, if we make a change to your booking, and you do not want to accept it, you can take any alternative we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference in price if it is less expensive) or a refund of the money you have paid us.

In the event of a significant change, we will in addition pay you compensation as follows, (except where the change is a result of those circumstances listed under Force Majeure):

Compensation Per Booking

More than 56 days before departure                 Nil

43 to 56 days before departure                        £25

29 to 42 days before departure                        £40

22 to 28 days before departure                        £80

0 to 21 days before departure                          £100

A significant change is one that we make to your holiday booking before your departure that involves changing your departure date or time by more than 12 hours (except in the case of curtailment as dealt with in the section on Force Majeure), your accommodation to that of a lower Inghams Just France own rating for the duration or a major part of your stay, and the closure of the only or all advertised swimming pools at your accommodation. These are only illustrations of significant changes. To enable us to determine whether other changes may constitute a significant change you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday.

The above position does not apply where the change is not significant. Examples of non significant changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities.

Subject to the note below, if we have to cancel, again we may be able to offer you an alternative, if you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation.

Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.

Force Majeure

Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us.

Our Responsibility for your booking

We agree to fulfil our obligations as set out in the contract entered into with you prior to your holiday, and we accept liability if your package holiday is not provided or improperly provided in accordance with those contract obligations, either by us, our employees, agents or suppliers. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We also accept responsibility for what our employees, agents and suppliers do or do not do. However please note that we will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent loss was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers.

And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following.

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure)

(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum you have suffered relate to any business.

Please not, we cannot accept responsibility for any services which do not form part of our contract.

This includes, for example, any additional services or facilities which your accommodation provider or other supplier agrees to provide for you where the service or facilities are not advertised on our website and we have not agreed to arrange them.

The promised we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

In respect of travel by sea and rail, our liability in all cases is limited as if we were carriers within the appropriate international conventions which include:- The Athens Convention, and the Berne/Cotif Convention. In all cases except where the personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Behaviour

When you book your holiday through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any part member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to the property. Full cancellation charges will then apply and no refund will be given.

Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may incur as a result of your stay being terminated.

If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

Check-in and check-out

Check-in is normally between 5 pm and 7 pm. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally before 10 am.

Complaints

If you have a problem during your stay, you should inform the accommodation provider, key holder, or agent immediately, who will endeavour to put things right. You should also try to find a solution whilst you are there. Further assistance is available by contacting

us on the Inghams Just France emergency telephone number. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department at Inghams, 10 - 18 Putney Hill, London SW15 6AX, giving your reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and to speed up our response to you.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Please bear in mind that we are only liable to compensate you in line with these booking conditions.

Any dispute or claim arising out of this contract that cannot be settled between us can be referred to ABTA arbitration (see clause 16) or Court. We agree that the Courts of England and Wales have jurisdiction and English law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local Court under Scottish or Northern Irish law, as applicable.)

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com

The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of your costs. Full details will be provided on request or can be obtained from www.abta.com

The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of your return from holiday.

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as property owners. The information may also be provided to security or credit card checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Your data controller is Hotelplan Ltd trading as Inghams Just France. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.

Marketing

We will hold your information, where collected by us, and we, and other Hotelplan companies, may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please inform us.

NB: Telephone calls may be monitored for training purposes.

Valid from 1^st November 2009.