Inghams Holiday Booking Conditions

Travel advice

For up-to-date information about your country destination, please check the Foreign & Commonwealth Office website at www.fco.gov.uk/travel or call the FCO Travel Advice Line on 0845 850 2829. Alternatively, you can call the ABTA Information Department on 0901 201 5050 (calls cost 50p/min).

Booking checklist

To avoid booking amendment charges (see cost of changes on our booking conditions), please remember to book all the additional items you require when you first confirm your holiday reservation.

Please note:

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it.

Whilst we would not anticipate any pricing errors in the brochure, on the website or on the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and we will issue a revised invoice for any bookings to show the correct amount.

For more information, please see our Privacy and Security Policy

If you have any questions about your booking before you confirm online, we recommend you call our reservations team on 020 8780 6680.

Ski Booking Conditions

Valid For Ski Bookings From: November 2011 for Ski holidays for 2011/12

BOOKING CONDITIONS

YOUR HOLIDAY CONTRACT

These booking conditions together with the general information above set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is 10/18 Putney Hill, London SW15 6AX. No employee or representative of this company has the authority to vary these booking conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

A. Booking and Payments

Your financial protection

The air holidays and flights on our website are ATOL Protected by the Civil Aviation Authority (CAA). Our ATOL number is 0025. Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. All other holidays are bonded with the Association of British Travel Agents (ABTA). When you buy an ATOL protected air package flight from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 0025.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk. If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us. Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent. We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone or online to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either online by your Travel Agent or by telephone or online by you or your Travel Agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both (but for prebookable ski packs and excursions see below). If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking authorisation form and declaration provided by the Travel Agent accepting in full these booking conditions. A non refundable deposit of £130 per person plus insurance premium if appropriate is payable at the time of booking. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by credit card

A charge of 2.5% will be made for each credit card transaction.

Late Booking Fee

A charge of £30 per booking will be levied for all bookings made within 14 days of departure

Price Policy

We reserve the right to increase or decrease brochure prices any time before you book and to publish further brochure and website editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised on this website before confirming your booking. These booking conditions are published in November 2011 and are valid for bookings confirmed from November 2011. However, prices in this programme are based on prevailing costs at 1 May 2011. Any subsequent changes in VAT, other government taxes and Air Passenger Duties will be advised to you at the time of booking. After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports, and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Insurance

It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

Discounted Holidays

We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little or no choice of resort, and accommodation. Discounted holidays are sometimes available for accommodation allocated on arrival (unnamed accommodation). Before booking such a holiday, you should ensure that you would be happy to stay in any of the properties featured in our brochure or on our website. Occasionally, we may allocate you accommodation which is not featured by us. In return for this commitment, you can achieve significant savings on the normal or brochure cost of holidays.
In the unlikely event of a complaint regarding any aspect of a discounted holiday (i.e., one sold with a non-brochured discount), we reserve the right to take account of this discount when assessing any compensation or goodwill payment in response to such complaints. E.g. if there are issues which would ordinarily merit recompense for someone who had paid the full value brochure price, the amount of non-brochured discount you received when making the booking will be deducted first from any such payment. If the discount already received is the same or bigger than the compensation value calculated against the full-price holiday, then no compensatory payment will be payable on top of the discount benefit already received.

B. Changes or Cancellations by You

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing or by telephone or email, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this. 

Cost of Changes

• Second and subsequent additions to ski packs or excursions after confirmation will incur an administration charge of £4 per booking (£15 per booking if the addition is made 2-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of £15 per person (max £45 per booking).
• Special requests sent by us to hotels etc. by fax/email are subject to a non-refundable charge of £15.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £5 (not possible within 10 days of departure).
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £15 (£25 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Reticketing charges by scheduled/low cost airlines in respect of name changes made within 56 days of departure will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details.
• Other amendments will attract a charge of £15 per person (max £45). Please note that all changes requested within 8 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (eg. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

Cost of Cancellations

Cancellations can only be accepted in writing by letter, fax or email. We recommend that you obtain proof of posting from your Post Office or send emails requesting a "read receipt". Verbal cancellations will not be accepted. A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Admin Department on 020 8780 4455. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

C. Changes or Cancellations by Inghams

It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible. 

Significant Changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/London City/Luton/Stansted), your departure date or time by more than 12 hours, your resort or your hotel/apartment/chalet to that of a lower official rating, key symbol, star or chalet rating (except in the case of curtailment as dealt with in the section on Force Majeure). These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes may constitute a significant change, you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday. You will have the choice of either

a) accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price) or

b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or

c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure):

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

Force Majeure

Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

IATA, CAA, ATOL Protection & Flight times

The responsibility of IATA Airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities, and any conditions imposed by them. Inghams, and our airlines, plan flights up to a year in advance. All times are approximate until confirmed on your flight ticket 3 weeks before departure. 

Flight Delays/Changes

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Ciivil Aviation Authority on 020 7453 6888 www.caa.co.uk. Reimbursement in such cases is the responsibility of the airline not the tour operator and will not automatically entitle you to a refund of all or part of your holiday price from us.

Unfortunately we cannot cover the costs of meals, overnight accommodation or any other cost resulting from delay. If you face a delay or are denied boarding we advise you to first contact your carrier, who may be able to assist. If you decide not to purchase the insurance that we offer and we incur costs and expenses in making these changes or terminating your holiday, if and when asked to do so, you must transfer to us any rights you have against your own insurers in respect of costs and expenses incurred in making changes to or terminating your holiday owing to weather conditions. You must also co-operate fully with us if we want to enforce any rights which are transferred.

Before departure from the UK or overseas, it may be necessary to alter the airline, aircraft or flight timings (by less than 12 hours), or your destination airport for operational reasons. Where such changes occur, it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges. Carriers such as airlines used in this brochure may be subject to change. Such a change is deemed to be a minor change - other examples of minor changes include alterations to your outward/return flights by less than 12 hours and changes to aircraft type. The above is without prejudice to your rights under the European Denied Boarding Regulations 261/2004.

In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'community list' of air carriers that are subject to an operating ban within the EU. To view it, go to www.europa.eu and search on "banned airlines".

Very rarely we may be forced by adverse weather conditions (not necessarily in your own resort) and other "force majeure" situations to terminate your holiday before the due date or time and/or make alternative arrangements for your return journey. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. We have based our holidays on the services of various airlines and whilst these airlines are rarely subject to lengthy delays, there are occasions regrettably when delays do occur.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (if the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions. 

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

D. Our Liability

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents
(ii) where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other operator agrees to provide for you which do not form part of the package. In respect of travel by air, sea and rail, our liability will in all cases be limited in as if we were carriers accordance with the limitation of damage provisions as set out in the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention. In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Conditions of Carriage

Transport by aircraft, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage which are often subject to international agreements, may limit or exclude the carrier's liability to you. Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket.

E. Brochure/Website Accuracy

Our brochure and is prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure may have changed since the brochure was printed. We will inform you of any changes that we become aware of, either directly or through your travel agent. However, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, we would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand or if it is the beginning or the end of the season. For ski holidays this may include ski lifts, après-ski facilities or hotel facilities. Hotels may make charges, payable locally, for such facilities. Where a property is described as having skiing to/from the door, this is subject to the snow conditions at the time and the individual skier's ability. For other holidays, swimming pools may be temporarily unavailable, or a hotel may decide to change meal service arrangements to buffet-style of vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such. Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under snow and ice-clear conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions.
Whilst we would not anticipate any pricing errors in the brochure, on the website, or the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and will issue a revised invoice showing the correct amount. In the unlikely event that we are unable to confirm your booking, the following options will be available to you:
(a)    to accept an alternative holiday offered by us, or
(b)    to purchase another holiday at the current brochure/website selling price from us, or
(c)    to accept a full refund of all monies paid
You must tell us the option you wish to accept within 7 days of the offer being made; otherwise we will assume you have chosen to accept the alternative holiday offered. Whichever option you choose, a confirmation invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.

"Exclusive to Inghams": This means that at the time of going to press Inghams was, to the best of our knowledge and belief, the only UK tour operator featuring that particular property.

WI-FI: Where the WI-FI logo is indicated in a property description, this facility belongs to the property owner and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday and you will not be advised in advance if the owner removes it. No compensation or refund will be paid if it is not available for whatever reason. The logo indicates that WI-FI is normally available but not necessarily free of charge and not necessarily in all bedrooms ie.  in some hotels it may only be available in the lobby.

"High altitude resort and guaranteed snow" means a resort with skiing over 2000m available on its area lift pass and with a history of reliable skiing but does not mean that skiable snow is guaranteed on all runs at all altitudes at all times or on the slopes of that individual resort.

"Short Transfers" indicates a resort with coach driving times to/from the airport of 90 minutes or less in normal, undisrupted weather and traffic conditions.

Walking distances. An average walking speed of 100 metres per minute has been assumed under normal ski resort conditions in standard footwear.

"Skiing to/from the door"/"Doorstep skiing". Where a property is described as having this facility, it is defined as being possible to ski to/from 50m of that property. This is obviously subject to the snow conditions at that time and the individual skier's ability.

Third Party Websites

Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

Resort development and noise

If we are informed of any building works at or close to your accommodation that may affect the enjoyment of your holiday, we will do our best to forewarn about it prior to your departure. Please note that such works may not be carried out by the providers of accommodation featured in our brochure, and may be outside of their control. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances.

F. Accommodation

Extra to allocation rooms

At each of the properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full it may be possible for us to apply for additional rooms if we are requested to do so but these rooms may not always be offered to us at 'contract' rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in our normal allocation. 

Hotels and Pensions

In certain locations, particularly in Austria, Slovenia and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. For your guidance, rooms that will take more than one extra bed are indicated on the price panel. Where an extra bed is added this may limit the space available. Rooms with extra beds are still bookable for two person occupancy although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. "Suites" consist of two or more  separate rooms divided by a door ie inter-connecting rooms, or a lounge with a separate bedroom. "Junior Suites" consist of one room, with the sleeping area optically separated from the living area by a wall or visual barrier, but no door. When annexes are used, these may be directly owned and controlled by the hotel or contracted in private homes. They will be within walking distance of the hotel. Single rooms do not always match up either in size or facilities to twin bedded rooms. Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel.

Self-catering Accommodation

Please note that early departures may mean that it will not be possible to check apartments before departure. Deposit refunds may therefore be made after your return, less any deductions for damage and for apartments/kitchens that have not been cleaned. It should also be noted that because apartments need to be checked, they may not be available to arriving clients until mid/late afternoon. Clients arriving late on Saturday should bear in mind that food shops may be closed on Sunday. Layout descriptions tend to be for typical apartments, but some apartments may vary in layout. A cabin is generally a sleeping area that is not fully enclosed and that cannot be described as a complete bedroom. It may also be an internal room without windows. A duplex or loft apartment is split-level with beds on an open mezzanine.

Chalets & Chalet Hotels

For information about our catered chalets and Chalet Hotels click here.

Dimensions

Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area and are approximate.

Star Categories/Country Standards

Official star ratings, where available are shown at the foot of each price panel. They are primarily intended to give a guide to the range of facilities and services available in each property. 2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own rating of each property alongside the property name and above its description. These ratings are based not only on official ratings but also on our own inspections of properties as well as on customer feedback as expressed in our questionnaires. Our star rating is indicated by a coloured star ranging 1 star to 5 star. In some cases we award an additional half star where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded a hotel to give a truer representation of the services and facilities offered.

In general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities.

This is because of the many different criteria that are used from country to country to assess star ratings. Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas. For example, few tourist authorities include an assessment of culinary performance in their ratings. When considering a two or three centre holiday it is advisable to choose hotels of the same rating, although it should be borne in mind that standards do vary from region to region and country to country, for the reasons given above. Official star ratings are not quoted for accommodation in Lapland, the USA and Canada as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Ratings given are our own based on our own hotel inspections and customer feedback. Self-catering apartments and chalets do not have official ratings, but have been assessed by us. Our opinion of the level of comfort and facilities offered is indicated by stars or the appropriate symbols for chalets and Chalet Hotels.

Meal Arrangements

If you book half board the first meal you will receive will be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A 'V' longside a hotel description indicates that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables.

G. Pre-bookable Ski Packs and Excursions

The Booking Conditions contained in this section together with the description of the pre-bookable Ski Pack Services and Prebookable Excursions in the general information contained in this brochure form the basis of your agreement with the Ski Pack Service & Excursion Providers. All information in our brochure and on our website has been provided by the Service Providers and we do not accept any liability for any errors on the part of the Service Providers. All Service Providers have agreed that these Booking Conditions constitute your agreement with the Service Provider for the purchase of the Ski Pack or Excursion Service but reserve the right to introduce other conditions or vary these conditions as they may see fit. Where this applies, we will inform you of any additions or variations to these Booking Conditions. The Booking Conditions also set out the basis on which we advertise the Service and handle your booking and more generally how we represent the Service Providers. Please read them carefully as they set out the respective rights and obligations of all concerned.

When we on behalf of the Service Provider issue a written confirmation to you, this signifies that the Service Provider has entered into a contract with you, which is subject to these Booking Conditions (and any other conditions imposed by the Service Provider) and the Service Provider's terms and conditions. We will take payment from you on behalf of the Service Provider. The Service Provider has the right to refuse any booking prior to or following the issue of your written confirmation, even if monies have been paid and banked. Where they do so, they will endeavour to offer you an alternative service. Where the alternative is acceptable, the monies you have already paid will then be credited towards the cost.

We will provide your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise of any change to your email address. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us. We reserve the right to charge an amendment fee to administer/correct any error by you or where you fail to notify us of any error within 14 days of receipt.
If the balance is not received by the due date, we on behalf of Service Providers are entitled to treat your booking as cancelled by you and cancellation charges will be payable in accordance with the typical cancellation fees set out below. Cancellation charges vary depending on the number of days before your arrival date that notification of the cancellation is received by us in writing and are determined by the Service Provider you have booked with. The fees set out below are the typical fees stipulated by the Service Providers:

Should you cancel your pre-booked service, cancellation fees will be levied by the Service Provider. Cancellation charges vary depending on the number of days before the arrival date that notification of cancellation is received by us in writing and are determined by the Service Provider you have booked with. The fees set out in the typical fees are the standard fees stipulated but you should be aware that some service providers may charge a different fee. Any variation from the standard typical fees set out above will be notified to you by the Service Provider.

All prices are correct at the time of printing/publication in the event that the sterling rate varies adversely against foreign currencies after our brochure is published the Service Providers are entitled to increase their sterling prices prior to or at the time of booking and/or to apply a surcharge to your booking after confirmation to compensate them for the fall in the value of sterling. We will notify you of any such increase or surcharge. If any surcharge is greater than 10% of the cost of the booking, the Service Provider agrees that you will be entitled to cancel your ski pack or excursion booking with them with a full refund. You will have 7 days from the issue date printed on the surcharge notice to tell us if you want to cancel your booking with the Service Provider. If you do not tell us that you wish to do so within this period of time where applicable, we and the Service Provider are entitled to assume that you will pay the surcharge.

The Service Provider will endeavour to ensure that, once confirmed, your booking is not changed in any significant way or cancelled. However, changes outside the control of the Service Provider occasionally occur and bookings have to be changed or cancelled or errors in brochure or other details corrected. The Service Provider reserves the right to do so. We are not liable for any changes, cancellations or errors made by the Service Provider (including the effect of any change or cancellation of any other services). Where a Service Provider cancels a booking or the Service becomes unavailable for any reason, the Service Provider will where reasonably possible endeavour to offer you an alternative. You will be responsible for meeting the cost of the alternative service but any amounts paid towards the cost of the cancelled booking will be credited to the new booking. Service Providers are entitled to make non significant changes to your booking without having any liability to you.

We take due care and do everything we reasonably can to ensure that the information provided by the Service Provider is accurately and completely conveyed in the brochure, on our website or in other material produced and circulated by us. If we become aware of any changes to any services booked through us, we will always tell you as soon as possible, if we think your holiday is likely to be materially affected. Neither Service Providers nor we can accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure/on our website, by our holiday advisers or advertised elsewhere.

As we act solely as agent and have no control over any service provided by any Service Provider, we have no liability for the act(s) or omission(s) of any Service Providers or any person(s) used or provided by them or for the Service or for your holiday.

If you are not entirely satisfied with the Service, you should contact the Service Provider immediately and attempt to resolve the problem on site during the holiday. This is very important, as it gives the Service Provider the opportunity to understand the nature of your concern, and respond quickly and effectively. Claims that have not been registered with the Service Provider or with us as soon as possible during your holiday cannot be accepted. The Service Provider should be given the opportunity to rectify a situation. Please help the Service Provider to help you by following this procedure. If after that you still feel that the problem has not been resolved to your satisfaction, you should within 14 days of the end of the holiday put comments in writing to us. Where it is not possible to resolve the concern directly with the Service Provider, you should contact our Resort Representative for assistance.

If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. We will endeavour to assist in resolving any dissatisfaction but do so purely on a goodwill basis and without any responsibility for any complaints or claims.

The Service is provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act solely as agent. Copies of the Service Provider's terms and conditions are available on request from the Agent or the Service Provider.

The contract between you and the Service Provider and any matter arising out of or in connection with it is governed by the law of the country where the Service is performed. In the event of any dispute or issue arising between you and us in relation to our services, English law will apply and we both agree that a claim may only be brought in the Courts of England and Wales to the exclusion of all other courts.

H. Local Excursions/Activities/Tours/Local Ski Packs/Walks

Excursions, ski packs or other activities that you may choose to book or pay for in addition to your package holiday and/or whilst you are on holiday are not part of your package holiday provided by us. For any excursion, walk, ski pack, or other activity not booked as part of your package, your contract will be with the operator of the excursion, walk ski pack, or activity and not with us. Where you have booked an excursion, walk, ski pack, or activity we act as agent only for the provider of the service. We are not responsible for the provision of the excursion, ski pack or activity or for anything that happens during the course of its provision by the Service Provider. Please note this also includes all sporting activities.

I. Complaints

If you have reason to complain:
1.    If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our resort representative immediately who will endeavour to put things right.
2.    If the problem cannot be resolved you must complete a Guest Relations Report Form and the guest listed as the lead name on the booking should send it with an accompanying letter (quoting booking reference) within 28 days of your return from holiday to: Guest Relations, Inghams, 10-18 Putney Hill, London SW15 6AX.
In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of your costs. Full details will be provided on request or can be obtained from www.abta.com. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within thirteen months of the date of your return from holiday. Outside this time limit arbitration under the Scheme may still be available if Inghams agrees.

J. DATA PROTECTION

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing

We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible. Please note: Telephone calls may be monitored for training purposes.

K. HEALTH & SAFETY

We recommend that you obtain the Department of Health leaflet entitled “A Travellers Guide to Health” (ref. T4) which provides details about the health requirements for your holiday destinationIt is your responsibility to ensure that you obtain any necessary inoculations, and comply with any health requirements for your country of travel.

Please note that standards of health care and facilities may vary from one country to another and may not reach the same level as that enjoyed in the UK.

If you are travelling to an EU country you should obtain a European Health Insurance Card (EHIC) which can be obtained free of charge by completing an application form obtainable from main post offices and at www.dh.gov.uk/travellers. You should take your EHIC card with you on holiday. Please be advised that the EHIC is not a replacement for fully comprehensive wintersport’s travel insurance, which you are required to take as outlined in our booking conditions.

SKI AND SNOWBOARD HOLIDAYS

1. What's included in our package holiday prices:

All package holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives and/or local agents.
• Any non-optional special Christmas, New Year or Mardi Gras gala dinners arranged by hoteliers, unless otherwise stated.
• Linen (changed once per week), and end of let cleaning charges and local taxes for self-catering apartments where specified.
• VAT where applicable.

Air package holidays

• £2.50 per person ATOL Protection Contribution (APC).
• The UK Air Passenger Duty of £12 to all European airports and £60/£120 depending on the on the overseas destination and booking class on long haul flights.
• Services of our UK and overseas airport representatives.
• Return flights.
• Baggage allowances in accordance with airline policy. This varies from 15kg up to 20kg on charter airlines and 1 piece of 23kg on all our scheduled carriers to Europe and USA/Canada. Allowance varies on low cost scheduled airlines. Full details can be found in your travel documents.
• Any snack/meals offered on outward and return flights, according to the time of day and as confirmed. Some charter and scheduled carriers make a charge for refreshments. Details on flight tickets.
• Return transfer between overseas airport and your accommodation by coach, minibus, taxi, and rail. See http://www.inghams.co.uk/ski-holidays/information/travel/
• All known airport and security charges in the UK and overseas.
• Fuel supplements as of 1 May 2011.

Car holidays

• Return ferry crossings by short sea route for car and 5 passengers. See http://www.inghams.co.uk/ski-holidays/information/travel/.
• Services of our local resort representative

Rail package holidays

• Return 2nd class travel by Eurostar from London St. Pancras to Moutiers/Bourg-Saint-Maurice on the day service or independent day travel to Switzerland.
• Return transfer between Alpine station and your hotel.

Chalets

See Chalet/Chalet Hotel information for full details.

Self Catering Apartments

Apartment prices are based on occupancy as described in the brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival (Credit cards are sometimes not accepted). 

Our package prices do not include:

• Travel insurance, which you must have (see http://www.inghams.co.uk/customer-services/insurance/).
• Supplements for piste closure insurance if insurance other than that arranged by Inghams is taken (see http://www.inghams.co.uk/customer-services/insurance/).
• Charge for carriage of client's own skis/snowboard on most Inghams charter flights (see http://www.inghams.co.uk/ski-holidays/information/travel/).
• U.K. airport car park (see http://www.inghams.co.uk/ski-holidays/information/).
• Excess luggage charges of approx. £6 per kilo on European charter and scheduled flights and approx £12 per kilo on trans-Atlantic flights. The carriage of excess baggage cannot be guaranteed. 
• Canada: Park Entrance Fee for all self-drive holidays to Banff, Lake Louise and Jasper approx CAN $125 per car per holiday. 
• Car holiday supplements for long sea crossings or supplements if fewer than 5 persons travelling by car.
• Eurostar supplements for rail travel from London to France or Switzerland.
• Any on board accommodation supplements or ferry crossings.
• Any charge for use of bath/shower in some hotels where a standard room only (with wash basin) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Any supplements for optional gala dinners arranged by the hotelier, to be paid locally.
• Prebookable Ski packs as detailed on relevant resort pages.
• Prebookable Excursions as detailed on the relevant resort pages.
• Provincial and scheduled flight supplements.
• Supplements for transfers with some flights (see Resort Travel Details), Private transfers, Swiss Rail or the Fly Rail luggage system (see http://www.inghams.co.uk/ski-holidays/information/travel/).
• Late booking fee of £30 per booking for bookings made within 14 days of departure.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
• Local expenses (e.g. resort taxes, linen if optional) for some self-catering accommodation, (see relevant resort pages).
• Excursions booked in resort.

2. PASSPORT AND VISA REQUIREMENTS - SKI AND SNOWBOARD DESTINATIONS

Canada

A visa is not necessary for British Citizens who are in good health, have no criminal convictions and hold a full 10 year British Citizen's Passport travelling on holiday to Canada. The passport must be valid for at least 1 day beyond the date of departure from Canada. If you have any queries we recommend you heck with However, as requirements may vary, it is advisable to check with the embassy at the time of booking (www.canada.org.uk) or with the Immigration Department at the Canadian High Commission, 38 Grosvenor Street, London, W1 4AA. Tel. 020 7258 6699.

USA

All travellers to the USA qualified under the Visa Waiver Programme are required to obtain electronic travel authorization prior to boarding an airline to enter the United States. Travellers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied permission to the United States. Applications may be submitted at any time prior to travel, but not less than 72 hours prior to departure. This can be done by completing the online form at http://esta.dhs.gov more details and FAQs can be found at: http://www.usembassy.org.uk/dhs/esta_info.html. All visitors to the United States must have a machine-readable passport which has two lines of letters, numbers and chevrons ('>>>>') printed at the bottom of the personal information page British passports must be valid for at least 90 days from the date of entry into the United States. If not, the holder will be admitted only until the date on which the passport expires.

3. Accommodation Only

We offer Accommodation Only in Andorra, Austria, Canada, France, Italy, Lapland, Switzerland and USA. The accommodation only price can be calculated by taking the cost for AIR shown in the price panels and deducting £150 (Europe), £350 (N. America). For Christmas, New Year, Easter and half-term, this is reduced to £50 and £250 respectively. Please note: Accommodation only is not available for all departure dates. Transfers are not included and cannot be provided. "Accommodation-only" will not usually be available at our chalets and chalet hotels and, if it is, no reduction on the air holiday price will be offered.

4. Ski Hosting “Meet the Pistes”

Ski/Snowboard hosting is offered locally to our customers as a free service, 3 days per week. It is the customer's responsibility to judge their own ability. Customers should be able to ski down red runs confidently. It should be noted that in order that we comply with Local Laws & Regulations, this ski hosting service does not form part of your holiday contract with ourselves or similarly, any part of your holiday cost. Inghams reserves the right to restrict or curtail this free service at any time. All customers join in this activity at their own risk. Inghams cannot be held responsible for any accident or injury sustained by the customer when following a ski host. Should the ski hosting service become totally unavailable at any point in your holiday, Inghams cannot and will not be held liable. As there are a limited number of places, these will be subject to availability and offered locally on a first-come, first served basis. Hosting may sometimes be offered by the local ski school or in Canada, by the "Friends of the Mountains". Please note that the hosting will be subject to operational suitability. This service is not a substitute for ski school and no tuition will be offered.

5. Assistance

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances. All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of £5,000 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force.

6. Accommodation

Lapland

Where accommodation in Lapland has a mezzanine or loft sleeping area, this area may be accessed by steep stairs and without a stair gate.

United States and Canada

Most twin rooms have two double beds and, in many cases, hotels allow up to four person occupancy in these rooms. This arrangement is not suitable for four adults but represents good value for parents who do not mind sharing with their children. Sometimes an extra "roll-away" bed may be added at an extra cost payable locally.
Please note:
1.    Some hotels have rooms of the same category with either 1 double bed for 2 persons or 2 double beds for 2-4 persons. Where this is the case, prices are based on 4 persons sharing a room with 2 beds and supplements are payable for 2 persons in a room. The two person occupancy supplement will usually be the same for a room with one double bed as for a room with two double beds.
2.    In hotel bedrooms and apartments, wardrobe and dining table space is sometimes restricted.
3.    Almost all hotels now offer a choice of smoking and non-smoking rooms. Requests for a preferred type should be made at time of booking but cannot be guaranteed.

Chalets

See below for Chalet/Chalet Hotel terms & conditions.

7. The Skiers' Code of Conduct (FIS Rules)

These Rules are important as they make skiing safer for you and others. The Rules are listed in full in our Holiday and Travel Information Booklet which will be sent to you with the rest of your travel documentation prior to departure.

8. Special Requests

If you have any special requests you must advise us at the time of booking and confirm them in writing. Although we will endeavour to pass any reasonable requests on to the relevant service provider, no guarantees can be given that any request will be met. The inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

9. Lost property

If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £25 per lost item. Inghams accepts no liability for helping with your lost property.

Terms & Conditions for Chalets & Chalet Hotels

Applicable to both Catered Chalets & Chalet Hotels
What's included

• Skiers' breakfast: Choice of cereals, porridge, fresh fruit and juices, yoghurts, plentiful English tea and good filter coffee, bread (plus croissants or "pains au chocolat" in France), cold meats, cheeses and preserves, and boiled eggs. 6 days a week a hot dish of the day, for example sausage and bacon or pancakes with fresh fruit, individually served. (Continental breakfast laid out on staff day off.)
• Afternoon tea on 6 days (except on staff day off): Tea and coffee accompanied by a freshly baked cake.
• Choice of complimentary quality wines during the meal service.
• Bed linen, one bath towel, one hand towel per guest.
• Daily housekeeping 6 days a week.
• Duvets in every chalet.
• All overseas taxes.
• All chalets and chalet hotels are non-smoking.

In general, the price you pay for your chalet or Chalet Hotel reflects the standard of the accommodation you choose, but prices can also be influenced by location in resort, staffing ratios, transfer costs and, in particular, regional differences in rentals. Some Chalet Hotels were not originally built for commercial purposes and are not allocated a category or grading by national tourist authorities.

Please note that 'Chalet Hotels' are not the same as 'Hotels' in the normal sense of the word, and should be viewed rather as larger scale chalets; whatever the accommodation standard and Chalet Hotel rating, they are all staffed by young Inghams staff, and you should not expect the same standards of service or professionalism that you might expect of independently run professional hotels.

Accommodation will meet the required standards of the country in which the chalet hotel is situated which may differ from UK standards. Within both chalets and Chalet Hotels, rooms and facilities can vary greatly. A degree of tolerance is needed when it comes to alpine standards of plumbing, electrics, hot water supplies and space - please be aware that there may not be sufficient soft seating for every guest. Put-u-ups or cots may cause inconvenience because of limited space; please ask for advice from our reservations staff if bedroom space is important to you.

Applicable to Catered Chalets only
What's included

• Freshly cooked 4 course evening meal with coffee and chocolates on 6 nights. The four courses start with canapés and an apéritif, followed by an appetizer, main course and dessert.
• The services of your own chalet host six days a week.
• Free WI-FI or internet access now available in selected chalets - please see individual descriptions for details.

Applicable to Catered Chalet Hotels only
What's included

• Freshly cooked 5 course evening meal with coffee and chocolates on 6 nights. The 5 courses start with canapés and an apéritif, followed by an appetizer, main course and dessert, and a cheese selection.
• Complimentary tea and coffee available during the day.
• Hotel based representative on duty mornings and evenings 5 days a week.
• The services of our friendly Chalet Hotel staff, 7 days a week.
• Free WI-FI in public areas.
• All our Chalet Hotels have great value bar prices.

Inghams Chalet & Chalet Hotel Ratings
Due to the special nature of chalet and Chalet Hotel holidays, we have developed our own rating system, which cannot be compared with any official rating categorisation. Our ratings are based on senior management inspections and previous guests' feedback where available, and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings, and cannot be compared in any way with any official or other independent system of accommodation ratings.

Exclusive Use: Entire chalets or Chalet Hotels can be booked for exclusive use for your group or family. If you cannot fill all the advertised minimum-occupancy beds, a supplement is payable that replaces the total room under occupancy supplements.

Bedrooms
The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding. In some chalets and Chalet Hotels, bedrooms lead from communal rooms. Beds may be sofa-beds or chairbeds, particularly in family accommodation where part of the room is intended as either a sleeping area or a sitting area. Chalets and Chalet Hotels may provide an 'Austrian twin' or 'Continental twin' (i.e. a double bed frame with two single mattresses and two single duvets) in rooms described as doubles or twins. You must advise us in writing if this is not acceptable to anyone included on your booking.
Rooms are not normally available until 16.30hrs on arrival day and must be vacated by 10.00hrs on departure day. Changing and storage facilities are available on departure day.

Bathroom Facilities: Please see the individual property's 'Accommodation Summary' for details of each room's facilities.

Bathrooms may not always have full size baths and showers may not always have a shower tray or curtain.

When bedrooms are described as having 'private' facilities which are not en suite, this means the facilities are not shared with other guests, though your Chalet Host may occasionally need to use the wc and handwashing facilities.

Under-occupancy: We ask you to contribute towards our loss if you reserve rooms for your exclusive use, but do not fill all the beds. Unless otherwise indicated, the supplement per empty bed payable is one half of the basic adult air-inclusive price shown in the price panel per empty bed space. If a group wishes to have exclusive use of a chalet, we reserve the right to limit the number of beds left unoccupied. Please check with our reservations staff if you wish to pay empty bed supplements for more than 20% of the beds in a chalet. During peak periods this percentage will also generally be reduced.

Sole Occupancy: when a chalet is booked for sole occupancy, this means that no other guests will be in residence.

Inghams staff and/or members of the chalet owner's family may occupy parts of the building. Please ask for written details if this matter is important to you. We do not permit non guests of our chalets and Chalet Hotels to dine in our properties.

Catering
Evening meals are provided for 6 nights on a 7 night holiday and 12 nights on a 14 night holiday. Breakfast is run on a self-service basis normally between 8 and 9am and typically comprises: fruit juices, cereals, local breads, cold meats, cheeses and preserves. There will also be a hot dish of the day, 6 days a week, such as pancakes with fruit, or sausage and bacon. There is of course unlimited tea and coffee. The milk supplied is likely to be UHT. Breakfast can be a crowded affair, so a degree of patience may be needed! For afternoon tea our chalet staff provide a cake and a hot drink. Dinner is served around 8pm and includes complimentary wine. On the first evening, the problem of different arrival times can mean that dinner is a somewhat haphazard affair, fitted round the convenience of the majority.

Children's High Tea: In all our chalets and Chalet Hotels we serve an early evening meal at 17.30hrs for children 12 and under. Please be aware that children will need to be supervised by a parent during this time. On arrival your hosts will discuss your child's menu for the week, but if you could please make any allergies or requirements known at booking we can prepare properly for your child's holiday.

Special Diets & Food Allergies: In Chalet Hotels, a vegetarian option is always available on the choice of menu.

Other special diets (e.g. vegan, gluten-free, low fat/cholesterol) can often be provided, but must be discussed with our reservations team before booking, and will incur a supplement of £35 per person, to cover additional administration costs and ingredients/menu changes. All such dietary requests and/or food allergies must be confirmed to us in writing by email or registered post at least 14 days prior to departure. For any guests who advise us on arrival of a special dietary requirement, a £60 charge will be payable in resort to cover additional catering costs.

We have a well-developed Food Allergy Policy in place, with a view to avoiding any allergic reaction incidents, and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing as above.

However, in choosing to travel with us, you accept the following facts:- that staff involved in catering, including children's meals, are generally not qualified catering professionals; that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet and Chalet Hotel kitchens and dining areas, so cross-contamination cannot be eliminated; that our staff cannot police what snacks third parties may bring into contact with the allergic person; that staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). We therefore cannot and do not guarantee the avoidance of specified ingredients, and you accept that in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction, our liability, if any, shall be limited to a refund of the special diet supplement paid.

Extreme Food Allergies: Where a food allergy is so severe that the slightest exposure to the substance in question could cause a life threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the chalet or Chalet Hotel environment are insufficient to guarantee your, or your child's, safety in which case, should you choose to proceed with the booking, you do so entirely at your own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract, and we will therefore have no liability to you at all in the event of any incident.

Our Staff
Most of our resort staff are younger than our adult guests, and some of our catering staff may not have professional catering qualifications. However, they have been chosen carefully, and undergo comprehensive Inghams training (staff who join us once the season is underway are trained in resort by the relevant managers). Chalet or Chalet Hotel staff have one well-earned day's rest each week, when breakfast is served as normal, and staff are then free until the following day, no other catering is provided. In the evening you have the opportunity to sample dinner in one of the village restaurants. Some chalets and Chalet Hotels have chalet, and occasionally other resort staff, living in, whilst in others there are no resident staff. If this is an important factor in choosing your holiday, please enquire about arrangements at the time of booking.

Important Chalet and Chalet Hotel Information
Cleaning and hygiene: With the constant movement of people in and out, it is an uphill task to keep the accommodation, particularly floors, clean. Your bedroom will be clean and tidy for your arrival and en suite bathrooms will be cleaned once, mid-week, during your stay. Otherwise its state is left to you. The chalet or Chalet Hotel staff will normally empty your accessible waste bins each day and clean all communal rooms (except on their day off). We are particularly conscious of the need for catering hygiene and during their pre-season training course, all our catering staff will have been trained to the Chartered Institute of Environmental Health's Level 2 in Food Safety. Our managers also carry out spot checks and full hygiene inspections regularly. If you are unhappy with any aspect of hygiene or cleaning, please raise the matter immediately in resort so that corrective action can be taken. Rooms must be vacated by 10am on departure day, so they can be made ready for arriving guests. Our properties are subject to local Health and Hygiene and Fire and Safety regulations and are regularly inspected by the relevant authorities. In addition, all our chalets and Chalet Hotels comply with applicable local fire regulations and are equipped with smoke detectors, fire extinguishers and fire blankets.

Security: Chalets and Chalet Hotels do not have safes for securing guests' valuables and it is unusual for chalets or Chalet Hotels to be locked during the day or overnight, or for there to be locks on bedroom doors. Chalet Hotels however normally have a night porter on duty. In many cases we offer keys or combination locks but this cannot be guaranteed.

Insurance: We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.

Telephones: If a telephone facility is important to you we suggest you take a mobile phone or check with us to ascertain what service is available in your Chalet Hotel. We cannot offer the use of telephone points for e-mail access.
Where a TV is advertised, no guarantee is implied as to how many English-speaking channels will be available, if any.

Smoking: We operate a no-smoking policy in all our chalets and Chalet Hotels. A guest who breaches this policy accepts liability for all consequential damages sought against Inghams by its other guests and/or the property owners.

Season start-up: We work hard to train all our staff pre-season to the standard required to deliver our brochured services, but our holiday prices are kept low for the first week of the season, reflecting the need for a degree of tolerance from our guests for the fact that staff are settling in to new roles.

Damage: We appreciate that normal usage causes wear upon furniture, fixtures and fittings and this is always taken in to consideration, but actual damage caused by guests, either by accident or negligence, must be paid for by the person who caused it, or by the party leader of the group.

If separate bookings are sharing a chalet or Chalet Hotel, we are not able to disclose any details appertaining to other guests.

The consumption of duty-free and locally purchased alcohol is prohibited in the public areas of Chalet Hotels, in accordance with local licensing laws.

WI-FI: Where the WI-FI logo is indicated in a property description, this facility belongs to the property owner and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday and you will not be advised in advance if the owner removes it. No compensation or refund will be paid if it is not available for whatever reason. The logo indicates that WI-FI is normally available but not necessarily free of charge and not necessarily in all bedrooms eg. in some chalets and Chalet Hotels  it may only be available in the lobby. Safekeeping of your lap-top computer is your own responsibility as is ensuring that it is properly insured. No liability will be accepted for damage to and loss of lap-tops from accommodation including if your insurance company refuses to pay out for any reason.

Walking distances: An average walking speed of 100 metres per minute has been assumed under normal ski resort conditions in standard footwear.

"Skiing to/from the door"/"Doorstep skiing": Where a chalet or Chalet Hotel is described as having this facility, it is defined as being possible to ski to/from 150m of that property. This is obviously subject to the snow conditions at that time and the individual skier's ability.

Terms & Conditions for Group Discounts

The following terms apply to the group free place reductions.

• To qualify as a group, all guests must book at the same time, for the same departure date, resort and duration, and all communication and payment must be organised through one named individual as the group leader. Group members may however travel by different routes or methods, and/or occupy different price room/apartment-types, in which case the free places are allocated to the cheapest method and room-type used.
• The group size is calculated on the number of passengers paying the full adult brochure price. Any two children receiving a child discount of any level (except free places) or Family choice reduction count together as one full-paying person.
• Only one free child place is allowed per group.
• Free places and discounts are based on the basic adult price shown in the price panel, not including any applicable room, meal or flight supplements, ski-packs, ski/snowboard carriage, insurance, or any other ancillary costs.
• Group free places cannot be combined with any other offers or discounts advertised, and any online-booking discount except Cash-Back and hotel Early Booking Offers.
• Self-Drive groups or those travelling by train receive the same reduction as those on scheduled flights (band (D).
• Later additions can be made to your group, subject to availability, but the original group discount will not be increased as a result of such additions. If your group size reduces after booking, the group discount will be reduced accordingly, and may be lost completely if all group conditions are no longer complied with, and re-costing may apply if room occupancy levels change.
• We have specific allocations of rooms at special Inghams rates in most hotels, and if extra rooms are required to accommodate your group, these may not be available at the same preferential rate, in which case 'extra to allocation' supplements may apply. If we have obtained such extra rooms to accommodate your group, we reserve the right to re-cost the holiday if your group later reduces in size.
• A £130 deposit is required from all group members, including those travelling on a free or reduced price place. The deposits taken against free places will then be credited to the group's final balance payment.
• The names of all group members are required at the time of booking for all scheduled flights, and any subsequent change will incur an amendment fee, or with some scheduled airlines, a cancellation and re-booking. For all charter flights, names are required within 14 days of booking, but we allow free name changes up to 28 days prior to departure, after which an administration fee for any further changes will apply.
• Only one invoice will normally be issued per group, to the group leader, and an administration charge is payable for any group member/s requiring separate invoice.
• The Group Leader is responsible for ensuring that every member of his/her group has appropriate wintersports travel insurance.
• Full payment must be made at least ten weeks prior to departure, by cheque, debit card or credit card. (Credit card payments incur a 2.5% credit card handling fee.)
• Group discounts for 14-night holidays on charter flights are lower than those for scheduled flights, and will be advised at the time of enquiry.
• We reserve the right to restrict the total number of free places allowed across multiple groups in the same property on the same date at any time.
• All group bookings are 'subject to availability', which includes respecting the right of hoteliers to decline single-sex groups or groups above a certain size.
• We strongly recommend pre-booking ski/snowboard carriage and ski-pack requirements at the time of booking, to avoid disappointment and ensure a smooth process on arrival in resort.
• The group free places and reductions shown in this brochure apply to Main Edition bookings only, and are correct at the time of going to press, but may be changed or withdrawn at any time. The correct reduction will be confirmed at the time of booking.

Terms & Conditions for Child Discounts

The following terms apply to the child reductions and free child places.

• Except where stated, child free and discounted places are based on the child/children sharing the room with at least two full-paying guests. A maximum of two discounted child places (including a free place if applicable) is permitted per room/suite/cabin/apartment.
• Free Places are limited to one per booking. A second child staying in the same room receives the 'Other Properties' percentage discount.
• FREE places and child discount percentages are calculated off the basic adult brochure price shown in the relevant price panel, not including room or flight supplements, ski-packs, ski/snowboard carriage, insurance, childcare or any other applicable costs.
• Children on Self-Drive or Accommodation-Only holidays receive the same percentage discounts for European charter flights, off the relevant adult basic Self-Drive or Accommodation-Only price.
• As they are by definition not "full-paying guests", children receiving a free place or child discount do not count
  - towards the size of a Group for the purposes of calculating any Group Reduction;
  - towards the occupancy figure in European apartments/cabins/suites for the purposes of calculating any applicable under-occupancy supplements. (In the unlikely event that the under-occupancy supplements make the total family price higher with the child discount than without, we will simply cost the holiday at the adult price, and give each child (max. 2 children). a special reduction of £50 per child.)

• Only one free child place is allowed per group claiming a Group Discount.
• If you choose a 'Family Choice' property and travel by scheduled flights, the child/ren receive/s the 'Other Properties' percentage discount.
• Infants (ie. under 2 years of age on the return travel date to the UK) pay an Infant Administration Fee as shown below, provided that the infant travels on a parent's lap, and no flight, coach or train seat is used.
  - £49 in European hotels and apartments, with direct payment to the accommodation owner of any cot-hire & linen charges, food & drink costs or other applicable charges.
  - £179 to North America, on the same basis as above.
  - £99 in Inghams chalets and Chalet Hotels, where travel-cot hire, linen, baby-food, use of high-chair and changing-mat is included in this price.
• Please note that infants do not have their own luggage allowance, and must sit on a parent's lap on the flight, using a loop-belt attached to the adult safety belt.
• Child reductions and free places cannot be combined with online discounts.
• The child reductions shown in this brochure are correct at the time of going to press, but may be changed or withdrawn at any time. The correct price will be confirmed at the time of booking.
• If dual parent families abuse our single parent discounts we reserve the right to either cancel such bookings without notice or to re-invoice the booking at the correct price.

Lakes and Mountains Holidays Important Information

See below for Lakes and Mountains 2012 Terms and Conditions

Valid for Lakes & Mountains bookings from: November 2011

1. What's included in our package holiday prices

All package holidays

• Accommodation and meal arrangements in resort as confirmed.
• Assistance of resort representatives who will provide a "meet and greet" service (except on tours and on independent walking and cycling holidays).
• Free events where advertised (not applicable in Switzerland for accommodation-only or self-drive holidays, or for those taking car hire.)
• VAT where applicable.

Air package holidays

• £2.50 per person ATOL Protection Contribution (APC).
• The UK Air Passenger Duty of £12 or £60 depending on the overseas destination. Higher rates apply in Premium/Business Class £24 Europe, £120 Canada.
• Services of our UK and overseas airport representatives. Return flights with a baggage allowance of 20kgs (44Ibs) on most services. Lower limits and different arrangements may apply on some airlines. Baggage allowances are subject to change without notice. Check your travel documents for final details.
• Meals/light refreshments on charter/scheduled flights according to time of day. Some scheduled, charter and 'no frills' airlines now charge for snacks/drinks/meals. Details on flight tickets.
• Return transfer between overseas airport and your accommodation by coach, minibus, taxi, rail or boat.
• All known airport and security charges in the UK and overseas, fuel supplements including current charter/scheduled airline insurance/security fees.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes)

Car package holidays

• Return ferry crossings by short sea route.

Rail package holidays

• Return 2nd class travel by Eurostar from London St. Pancras and onward services to the Austrian, French, Italian or Swiss railway station.
• Transfer between the Austrian, French Italian or Swiss railway station and your resort accommodation.
• All taxes.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes) for all guests travelling to our Swiss resorts (unless taking car hire).

Our package prices do not include:

• Travel insurance.
• Car breakdown insurance.
• Any route or on-board accommodation supplements on ferry crossings.
• Possible charge for use of bath or shower in some hotels where standard accommodation (hot and cold only) has been booked.
• Supplements or reductions indicated on the price panels for facilities, meals or occupancy.
• Provincial and scheduled flight supplements, including alternative booking classes.
• Any city or resort tourist taxes (applicable per person per night) which are to be paid directly to the hotel on departure.
• In a few cases holidays are only available on flights carrying a supplement. This is where accommodation is only available on certain days or due to transfer arrangements.
• Meals on "scheduled/low cost" carriers including Easyjet, Flybe and Jet2 and some scheduled & charter airlines.
• Charge for carriage of client's own sports equipment on most Inghams' charter flights.
• Fly-rail baggage system in Switzerland is available on all airlines at a supplement.
• Transport of luggage between resorts on a Swiss multi-centre holiday.
• Late ticket fee of £30 per booking for bookings made within 14 days of departure.
• Charges which hotels may make for certain facilities such as sports facilities, swimming pools, saunas, garage parking, food/refreshment extra to menus, cots, etc.
• Local expenses (e.g. resort taxes, linen and end of let cleaning) for some self-catering accommodation, unless otherwise stated.
• Pre-booked paid excursions
• Excursions booked in resort

2. Passport and visa requirements - Lakes and Mountain destinations

Canada
A visa is not necessary for British Citizens who are in good health, have no criminal convictions and hold a full 10 year British Citizen's Passport travelling on holiday to Canada. The passport must be valid for at least 1 day beyond the date of departure from Canada. However, as requirements may vary, it is advisable to check with the embassy at the time of booking (www.canada.org.uk). British Overseas citizens who are re-admissible to the UK, citizens of British dependant territories and citizens of Ireland do not require a visa to enter Canada. All other nationalities should check visa requirements with the Immigration Department at the Canadian High Commission, 38 Grosvenor Street, London, W1 4 AA. Tel. 020 7258 6699. If you are travelling with minors, you must carry proper identification for each child such as a birth certificate, passport, citizenship card, permanent resident card. If you are divorced or separated, you should carry with you copies of the legal custody agreements for your children. If you are travelling with minors and you are not the parent/legal guardian, you should have written permission from the parent/legal guardian authorising the trip. We recommend you check the requirements with the Canadian embassy at the time of booking.
Croatia
Visitors require three months' validity remaining on their passports to enter Croatia.

3. Excursions and events

We act as agent for the Providers of Excursions. We have arranged with these Service Providers that we can on their behalf to make these fantastic offers. These offers are only valid if you register at the time of booking. Later Wanderwalk and free Excursion/event bookings and changes in resort can only be accepted subject to availability and an administration fee of £5 per person (£2.50 per person per walk for Wanderwalks).
Free excursions and events including wanderwalk tours
Where we feature free excursions and events, we offer one excursion/event per holiday in selected hotels. For two-centre holidays, where a free excursion/event is offered in both centres, you must specify at the time of booking the resort from which you wish to take the excursion/event.
Free excursion/event vouchers are non-refundable and not transferable or redeemable against other excursions or events. Free excursions/events may not include road tolls and certain extras such as entrance fees, tickets, etc. In the event that free excursions/events cannot be provided due to bad weather or for any other reason, no refund or alternative can be claimed.
Wanderwalks
Wanderwalk itineraries may be changed due to weather conditions or if the guide considers the route too arduous for the majority of walkers in the group. No refund may be given if a walk is cancelled due to adverse weather conditions. Places may be limited by the number of guides available at any one time. In such cases, alternative dates/resorts will be offered, if available. Clients with a serious medical condition should consult a doctor before walking in the mountains.

4. Accommodation Only

We offer Accommodation only bookings without flights and transfers in all our European resorts. Simply deduct the following amounts from the full holiday price:

• Austria, Croatia, Italy and Norway - DEDUCT £180
• Andorra, Bulgaria, France, Germany, Slovenia and Switzerland - DEDUCT £120

City add-ons may also be taken as Accommodation Only but reductions vary according to city. For Accommodation Only bookings in Canada, please phone Reservations for details.

5. Group bookings

Parties of 12 to 15 people receive up to one free place, 16 to 29 people get up to one and a half free places and 30 people plus receive up to two free places on selected properties. We must respect the wishes of hoteliers who may not wish to accept groups above a certain number. It may therefore be necessary to consult with the hotel before we can confirm your booking. If, to accommodate your group, we must obtain rooms "extra to allocation", these rooms may not be offered to us at our usual contract rates and supplements may apply. Names of all those in the group will be required within 14 days of the booking being confirmed.
CONDITIONS FOR PARTY REDUCTIONS
All reductions apply to basic holiday costs, excluding facility, meal or reduced occupancy and flight supplements. All other supplements are charged in full. Party size is determined by the number of full-fare paying passengers (in hotels, two children receiving a child reduction will be counted as one adult). The whole party must travel together and stay at the same hotel or apartment complex for the same number of nights. Later additions can be made to your party, but will not count towards any party reduction rate. Any subsequent cancellations taking the party below the minimum number of passengers will affect the reduction.

6. Special occasions

Weddings Please note that for weddings in Italy and Austria, Italian Lakes Weddings and the Hotels Heitzmann and Romantik will be responsible for your wedding arrangements, not Inghams. Any payment for these arrangements must be paid to directly to Italian Lakes Weddings or the Hotels Heitzmann and Romantik, and not Inghams. Further, these arrangements do not form part of any package holiday arrangement provided by us. Your contract for the wedding arrangements will be with the providers, Italian Lakes Weddings and the Hotels Heitzmann and Romantik, and not with us, as we act as only an agent for the providers of these arrangements. We are not responsible for the provision these arrangements or for anything that happens during the course of their provision by the provider. Because the contract for your wedding arrangements is between you and the provider, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the provider immediately.
Anniversary offers Anniversary offers are valid only if your anniversary occurs during your stay at the hotel. Honeymoon offers must be taken within 1 week of marriage date - guests may be required to show their marriage certificate.

7. Coach/rail tours

We reserve the right to substitute hotels featured in this brochure with those of a similar or better category if necessary. We will notify you of any such changes. All tours/cruises operate to minimum numbers. We have selected the tour hotels to provide similar facilities, but standards between hotels of the same category will differ. We have negotiated advantageous prices with the hotels on the basis of a group booking, and services are provided accordingly. Meal arrangements, accommodation, services etc may differ from the main hotel description. See tour page for what is included. The hotel category shown is the official category of the country. We do not accept children under the age of 12 (or infants) on our coach tours or on our Swiss Classic and Swiss Panoramic rail tours. Free excursions/Wanderwalks/free lunch packs etc may not be available on all tour/express holidays.

8. Cancellation charges

Please note that a higher level of cancellation charges apply for the Rocky Mountaineer train holiday in Canada and the Alaska Cruise. Please enquire at the time of booking.

Lakes & Mountains Summer 2012

Holiday Booking Terms and Conditions

Your Holiday Contract

These booking conditions together with the proceeding general information set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is 10/18 Putney Hill, London SW15 6AX. No employee or representative of this company has the authority to vary these booking conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

A. Booking and Payments

Your Financial Protection
The air holidays and flights in this brochure are ATOL Protected by the Civil Aviation Authority (CAA). Our ATOL number is 0025. Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. All other holidays are bonded with the Association of British Travel Agents (ABTA). When you buy an ATOL protected air package flight from us, you receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 0025. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk.
If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us. Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent.
We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone, or go online to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either online or by telephone by you or your travel agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both. If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking form.
A deposit of £130 per person (plus insurance premium if appropriate) is payable at the time of booking (or the full balance if booking within 10 weeks of departure). The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.
The balance of the holiday cost must reach us no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by credit card
A charge of 2.5% will apply where payment is made by credit card (no charge for debit cards).

Price policy
We reserve the right to increase or decrease brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this brochure before confirming your booking.
These booking conditions are published on 1 November 2011 and are valid for bookings confirmed from 1 November 2011. However, prices are based on currency exchange rates quoted in the Financial World Currencies Table on 15 October 2011 and known costs on this date.
After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports, and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

DISCOUNTED HOLIDAYS
In the event of a complaint regarding any aspect of a discounted holiday (i.e., one sold with a non-brochured discount), we reserve the right to take account of this discount when assessing any compensation or goodwill payment in response to such complaints. E.g., if there are issues which would ordinarily merit recompense for someone who had paid the full value brochure price, the amount of non-brochured discount you received when making the booking will first be deducted from any such payment. If the discount already received is the same or bigger than the compensation value calculated against the full-price holiday, then no compensatory payment will be payable on top of the discount benefit already received.

INSURANCE
It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

B. Changes or Cancellations by You

For pre-booked excursions see Section G. Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing or by telephone or email from the lead passenger, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see overleaf). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

COST OF CHANGES

• Second and subsequent additions to walks or excursions after confirmation will incur an administration charge of £4 per booking (£15 per booking if the addition is made 2-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of £25 per person.
• Special requests sent by us by fax/email are subject to a non-refundable charge of £15.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £10 (not possible within 10 days of departure).
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £25 (£50 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Re-ticketing charges by scheduled/low cost airlines in respect of name changes made within 14 days of booking will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
• Other amendments will attract a charge, normally of £25 per person, but this may be more if required to cover exceptional costs of any kind. Please note that all changes requested within 10 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

LATE BOOKING FEE
A charge of £30 per person will be levied for all bookings made within 14 days of departure.

COST OF CANCELLATIONS
For pre-booked excursions see Section G. Cancellations can only be accepted in writing by recorded delivered letter from the lead passenger. We recommend that you obtain proof of posting from your Post Office. Verbal cancellations will not be accepted. A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Admin Department on 020 8780 4455. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

C. Changes or Cancellations by Inghams

It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.

SIGNIFICANT CHANGES BY INGHAMS
Where a significant change to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. 
A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/London City/Luton/Stansted), your departure date or time by more than 12 hours, your resort or your hotel/apartment/chalet hotel/chalet to that of a lower official rating, star or chalet/chalet hotel rating CCCC (except in the case of curtailment as dealt with in the section on Force Majeure).
These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes may constitute a significant change, you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday. You will have the choice of either a) accepting the revised arrangements as notified to you (and receiving a refund in respect of a lesser price) or b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure):

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

FORCE MAJEURE
Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

IATA, CAA, ATOL PROTECTION & FLIGHT TIMES
The responsibility of IATA Airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities, and any conditions imposed by them. Inghams, and our airlines, plan flights up to a year in advance. All times are approximate until confirmed on your flight ticket 3 weeks before departure.

FLIGHT DELAYS/CHANGES
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Ciivil Aviation Authority on 020 7453 6888 www.caa.co.uk. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.
Before departure from the UK or overseas, it may be necessary to alter the airline, aircraft or flight timings (by less than 12 hours), or your destination airport for operational reasons. Where such changes occur, it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges. Carriers such as airlines used in this brochure may be subject to change. Such a change is deemed to be a minor change - other examples of minor changes include alterations to your outward/return flights by less than 12 hours and changes to aircraft type. The above is without prejudice to your rights under the European Denied Boarding Regulations 261/2004. In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'community list' of air carriers that are subject to an operating ban within the EU. To view it, go to www.europa.eu and search on "banned airlines".
Very rarely we may be forced by adverse weather conditions (not necessarily in your own resort) and other "force majeure" situations to terminate your holiday before the due date or time and/or make alternative arrangements for your return journey. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. We have based our holidays on the services of various airlines and whilst these airlines are rarely subject to lengthy delays, there are occasions regrettably when delays do occur. Unfortunately we cannot cover the costs of meals, overnight accommodation or any other cost resulting from delay. If you face a delay or are denied boarding we advise you to first contact your carrier, who may be able to assist. If you decide not to purchase the insurance that we offer and we incur costs and expenses in making these changes or terminating your holiday, if and when asked to do so, you must transfer to us any rights you have against your own insurers in respect of costs and expenses incurred in making changes to or terminating your holiday owing to weather conditions. You must also co-operate fully with us if we want to enforce any rights which are transferred.

CANCELLATION BY INGHAMS
We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (if the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions.

Behaviour
We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

D. Our Liability

(1)    We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2)    We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a)    the act(s) and/or omission(s) of the person(s) affected;
(b)    the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c)    unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d)    an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents
(ii)    where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract (see Section G). This includes, for example, any additional services or facilities which your hotel or any other operator agrees to provide for you which do not form part of the package.
In respect of travel by air, sea and rail, our liability will in all cases be limited in as if we were carriers accordance with the limitation of damage provisions as set out in the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention.
In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Conditions of Carriage
Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket.

E. Brochure/Website Accuracy

Our brochure and website content is prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure may have changed since the brochure was printed. We will inform you of any changes that we become aware of, either directly or through your travel agent. However, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfill this, we would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand or if it is the beginning or the end of the season. Hotels may make charges, payable locally, for such facilities. Swimming pools may be temporarily unavailable, or a hotel may decide to change meal service arrangements to buffet style of vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such.
Whilst we would not anticipate any pricing errors in the brochure, on the website or in the confirmation invoice, in the event of an obvious incorrect price we will not be bound by this and will issue a revised invoice showing the correct amount. In the unlikely event that we are unable to confirm your booking, the following options will apply to you:
(a)    to accept an alternative holiday offered by us, or
(b)    to purchase another holiday at the current brochure/website selling price from us, or
(c)    to accept a full refund of all monies paid
You must tell us the option you wish to accept within 7 days of the offer being made; otherwise we will assume you have chosen to accept the alternative holiday offered. Whichever option you choose, a confirmation invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.
Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

F. Accommodation

Extra to allocation rooms
At each of the properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full it may be possible for us to apply for additional rooms, if we are asked to do so, but these may not always be offered to us at 'contract' rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/ standard not included in our normal allocation.

GENERAL
This section provides general accommodation information and is applicable to all hotels, pensions, self-catering accommodation, chalet hotels and chalets. For additional information regarding self-catering accommodation, chalet hotel and chalets, see relevant sections below

Bedrooms: The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding.
In certain locations, particularly in Austria, Slovenia and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. Where an extra bed is added this may limit the space available. Rooms with extra beds are still bookable for two person occupancy although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. Single rooms do not always match up either in size or facilities to twin bedded rooms, even when a supplement is paid. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel.
Balconies: Where a supplement has been paid for a balcony, both a specific view nor aspect is guaranteed, and views may be restricted. The balcony may be private or shared.
'Insurance'. We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.
TV: Where a TV is advertised, no guarantee is implied as to how many English-speaking channels will be available, if any.
Leisure facilities: Swimming pool, hot-tub, spa-bath and sauna temperatures are determined by the management in accordance with local regulations or guidelines, and may not always match guests' expectations. Leisure facilities may be subject to limited opening hours, and there may be restrictions on their use by children. Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your holiday, and do not offer compensation for inconvenience or curtailed use in such an event.
Some hotels adopt a "no swimwear" rule in respect of their sauna areas. Please note, each hotel has their own policy on this rule and is subject to change without notice.
Wi-Fi/Internet Access: Where Wi-Fi or internet access is indicated in a property description, this belongs to the property, and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday; you will not be advised in advance if this facility is removed, and no compensation or refund will be paid if it is not available for whatever reason.
Dimensions: Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area and are approximate.
Star Categories/Country Standards: Official star ratings, where available, are shown at the foot of the price panel. They are primarily intended to give a guide to the range of facilities and services available in each property.
2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own rating of each property alongside the property name and above its description. These ratings are based not only on official ratings but also on our own inspections of properties as well as on customer feedback as expressed in our questionnaires. Our star rating is indicated by a black star ranging from * to *****. In some cases we award an additional half star where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded a hotel to give a truer representation of the services and facilities offered. In general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities. This is because of the many different criteria that are used from country to country to assess star ratings.
Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas.
For example, few tourist authorities include an assessment of culinary performance in their ratings. When considering a two or three centre holiday it is advisable to choose hotels of the same rating, although it should be borne in mind that standards do vary from region to region and country to country, for the reasons given above. Official star ratings are not quoted for accommodation in Canada as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Ratings given are our own based on our own hotel inspections and customer feedback.
Self-catering apartments and chalets do not have official ratings, but have been assessed by us.
Our rating system for our chalet and Chalet Hotels, is depicted by the number of 'house' icons against the property. This gives an indication of the standard and style of our chalets and Chalet Hotels for our chalet and Chalet Hotels to give an indication of the standard and style of our chalet or Chalet Hotels. Our ratings are based on senior management inspections and previous guests' feedback, and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings, and cannot be compared in any way with any official ratings.
Meal Arrangements: If you book half board the first meal you will receive will be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A V alongside a hotel description indicates that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables.
Annexes: When annexes are used, these may be directly owned and controlled by the accommodation provider or contracted in private homes. They may either be joined to the main building or be within walking distance of the accommodation
Lifts: Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only.
Views: Views may be restricted.

Chalet Hotels & Chalets
In this paragraph any reference to Chalets should be taken as referring also to Chalet Hotels and vice versa. Chalet Hotel holiday prices are per person based on the quoted occupancy of the base room in each chalet hotel (these vary from Chalet Hotel to Chalet Hotel) and supplements and deductions are payable for different room types and occupancies.

Chalet & Chalet Hotel holiday prices include:

• Return flights
• Transfers between airport and resort
• Chalet Hotel accommodation
• Catering as described in the applicable Chalet/Chalet Hotel information
• The services of our Chalet Hotel staff
• The services of our Resort Representatives and Airport Representatives

In general, the price you pay for your Chalet Hotel reflects the standard of the accommodation you choose, but prices can also be influenced by location in resort, staffing ratios, transfer costs and, in particular, regional differences in rentals. Some Chalet Hotels were not originally built for commercial purposes and are not allocated a category or grading by national tourist authorities.
Please note that 'Chalet Hotels' are not the same as 'Hotels' in the normal sense of the word, and should be viewed rather as larger scale chalets; whatever the accommodation standard and "Hotel" rating, they are all staffed by young Inghams Chalet staff, and you should not expect the same standards of service or professionalism that you might expect of independently run professional hotels.
Accommodation will meet the required standards of the country in which the chalet hotel is situated which may differ from UK standards. Within Chalet Hotels, rooms and facilities can vary greatly. A degree of tolerance is needed when it comes to alpine standards of plumbing, electrics, hot water supplies and space - please be aware that there may not be sufficient soft seating for every guest. Put-u-ups or cots may cause inconvenience because of limited space; please ask for advice from our reservations staff if bedroom space is important to you.
a)    Inghams Chalet Hotel "Hotel" ratings: Due to the special nature of Chalet Hotel holidays, we have developed our own rating to our Chalet Hotels which are not part of any official rating categorisation. Our ratings are based on senior management inspections and previous guests' feedback, and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings, and cannot be compared in any way with any official or other independent system of accommodation ratings.
b)    In some Chalet Hotels, bedrooms lead from communal rooms. Beds may be sofa beds or chair-beds, particularly in family accommodation where part of the room is intended as either a sleeping area or a sitting area. Chalet Hotels may provide an 'Austrian twin' or 'Continental twin' (i.e. a double bed frame with two single mattresses and two single duvets) in rooms described as doubles or twins. You must advise us in writing if this is not acceptable to anyone included on your booking.
Bathroom Facilities: These will always include a bath or mini-bath or shower, but do not necessarily include toilets - please see the individual property's 'Rooms' description for details of each room's facilities. Bathrooms may not always have full size baths and showers may not always have a shower tray or curtain.
When bedrooms are described as having 'private' facilities which are not en suite, this means the facilities are not shared with other guests, though your Chalet Host may occasionally need to use the wc and hand-washing facilities.
Bed Linen, towels (one hand and one small bath towel per person) and soap are provided in all Chalet Hotels.
c)    Catering: Evening meals (including if offered the Barbecue or Al Fresco evening, weather permitting) are provided for 6 nights on a 7 night holiday and 12 nights on a 14 night holiday. Typically, dinner is not served either on a Monday (France & Switzerland) or Tuesday (Austria & Italy) and packed lunches are not available on Saturdays & either Mondays (France & Switzerland) or Tuesday (Austria & Italy). Breakfast is run on a self-service basis normally between 8 and 9am and typically comprises: fruit juices, cereals, local breads, cold meats, cheeses and preserves. There will also be a hot dish of the day, 6 days a week, such as pancakes with fruit, or sausage and bacon. There is of course unlimited tea and coffee. The milk supplied is likely to be UHT. With a full quota of guests present, breakfast can be a crowded and somewhat chaotic affair, so a degree of patience may be needed! A light packed lunch is provided 5 days a week, which typically includes a filled roll, crisps, a drink, fruit and a snack bar. For afternoon tea our chalet staff provide a cake and a hot drink. Dinner is served around 8pm and is a four or five-course meal. It includes complimentary wine and water. On the first evening, the problem of different arrival times can mean that dinner is a somewhat haphazard affair, fitted round the convenience of the majority.
Special Diets & Food Allergies: In Chalet Hotels, a vegetarian option is always available on the choice of menu.
Other special diets (e.g. vegan, gluten-free, low fat/cholesterol) can often be provided, but must be discussed with our reservations team before booking, and will incur a supplement of £35 per person, to cover additional administration costs and ingredients/menu changes. All such dietary requests and/or food allergies must be confirmed to us in writing by email or registered post at least 14 days prior to departure. For any guests who advise us on arrival of a special dietary requirement, a £60 charge will be payable in resort to cover additional catering costs.
We have a well-developed Food Allergy Policy in place, with a view to avoiding any allergic reaction incidents, and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing as above. However, in choosing to travel with us, you accept the following facts:- that staff involved in catering, including children's meals, are generally not qualified catering professionals; that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet kitchens and dining areas, so cross-contamination cannot be eliminated; that our staff cannot police what snacks third parties, including other guests, may bring into contact with the allergic person; that staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). We therefore cannot and do not guarantee the avoidance of specified ingredients, and you accept that in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction, our liability, if any, shall be limited to a refund of the special diet supplement paid.
Extreme Food Allergies: where a food allergy is so severe that the slightest exposure to the substance in question could cause a life-threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the Chalet Hotel environment are insufficient to guarantee you, or your child's safety, in which case, should you choose to proceed with the booking, you do so entirely at your own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract, and we will therefore have no liability to you at all in the event of any incident.
d)    Our Staff: Most of our resort staff are younger than our adult guests, and some of our catering staff may not have professional catering qualifications. However, they have been chosen carefully, and undergo comprehensive Inghams training (staff who join us once the season is underway are trained in resort by the relevant managers). Chalet Hotel staff have one well-earned day's rest each week, when breakfast is served as normal, and is then free until the following day, no other catering is provided. In the evening you have the opportunity to sample dinner in one of the village restaurants. Some Chalet Hotels have chalet and occasionally other resort staff living in, whilst in others there are no resident staff. If this is an important factor in choosing your chalet hotel, please enquire about arrangements at the time of booking.
e)    Cleaning and hygiene: With the constant movement of people in and out, it is an uphill task to keep the accommodation, particularly floors, clean. Your bedroom will be clean and tidy for your arrival and en suite bathrooms will be cleaned once, mid-week, during your stay. Otherwise its state is left to you. The Chalet Hotel staff will normally empty your accessible waste bins each day and clean all communal rooms (except on their day off). We are particularly conscious of the need for catering hygiene and during their pre-season training course, all our catering staff will have been trained to the Chartered Institute of Environmental Health's Level 2 in Food Safety. Our managers also carry out spot checks and full hygiene inspections regularly.
If you are unhappy with any aspect of chalet hotel hygiene or cleaning, please raise the matter immediately in resort so that corrective action can be taken. Our reservations staff can give details of laundry facilities in resorts as our Chalet Hotels do not have facilities for guests to use. Rooms must be vacated by 10am on departure day, so they can be made ready for arriving guests.
f)    Security: The Chalet Hotels do not have safes for securing guests' valuables and it is unusual for Chalet Hotels to be locked during the day or overnight, or for there to be locks on bedroom doors. Chalet Hotels however normally have a night porter on duty. In many cases we offer keys or combination locks but this cannot be guaranteed.
g)    Telephones: If a telephone facility is important to you we suggest you take a mobile phone or check with us to ascertain what service is available in your chalet hotel. We cannot offer the use of telephone points for email access.
h)    Smoking: We operate a no-smoking policy in all our Chalet Hotels. A guest who breaches this policy accepts liability for all consequential damages sought against Inghams by its other guests and/or the property owners.
i)    Pets: Notwithstanding changes to UK legislation, we do not permit pets in our properties.
j)    Leisure facilities: Swimming pool, hot-tub, spa-bath and sauna temperatures are determined by the management in accordance with local regulations or guidelines, and may not always match guests' expectations. Leisure facilities may be subject to limited opening hours, and there may be restrictions on their use by children. Hot-tubs are normally out of use for at least one day per week while they are cleaned. Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your holiday, and do not offer compensation for inconvenience or curtailed use in such an event.
k)    Season start-up: We work hard to train all our staff pre-season to the standard required to deliver our brochure services, but our holiday prices are kept low for the first week of the season, reflecting the need for a degree of tolerance from our guests for the fact that staff are settling in to new roles.
l)    Wi-Fi in Chalet Hotels: Where Wi-Fi is indicated in a property description, this belongs to the property owner, and its availability is outside our control. No guarantee is given or implied that it will be operative during your holiday; you will not be advised in advance if the owner removes it, and no compensation or refund will be paid if it is not available for whatever reason. Safe-keeping of your lap-top computer is your own responsibility, as is ensuring that it is properly insured for the circumstances described in (g) above; no liability will be accepted for damage to or loss or theft of lap-tops from accommodation, including if your insurance company refuses to pay out for any reason.
m)    Damage: We appreciate that normal usage causes wear upon furniture, fixtures and fittings and this is always taken in to consideration, but actual damage caused by guests, either by accident or negligence, must be paid for by the person who caused it, or by the party leader of the group.

Self-catering Accommodation
Please note that early departures may mean that it will not be possible to check apartments before departure. Deposit refunds may therefore be made after your return, less any deductions for damage and for apartments/kitchens that have not been cleaned. It should also be noted that because apartments need to be checked, they may not be available to arriving clients until mid/late afternoon. Clients arriving late on Saturday should bear in mind that food shops may be closed on Sunday.
Layout descriptions tend to be for typical apartments, but some apartments may vary in layout. A cabin is generally a sleeping area that is not fully enclosed and that cannot be described as a complete bedroom. It may also be an internal room without windows. A duplex or loft apartment is split-level with beds on an open mezzanine.

G. Pre-Booked Excursions

These Booking Conditions together with the description of the Service and the general information contained in this brochure and on our website form the basis of your agreement with the Service Provider in relation to the purchase of your holiday Service. All Service Providers have agreed that these Booking Conditions constitute your agreement with the Service Provider for the purchase of the Service but reserve the right to introduce other conditions or vary these conditions as they may see fit. Where this applies, we will inform you of any additions or variations to these Booking Conditions. The Booking Conditions also set out the basis on which we advertise the Service and handle your booking and more generally how we represent the Service Providers. Please read them carefully as they set out the respective rights and obligations of all concerned. Please note minimum participants will apply.
When we on behalf of the Service Provider issue a written confirmation to you, this signifies that the Service Provider has entered into a contract with you, which is subject to these Booking Conditions (and any other conditions imposed by the Service Provider) and the Service Provider's terms and conditions. The Service Provider has the right to refuse any booking prior to or following the issue of your written confirmation, even if monies have been paid and banked. Where they do so, they will endeavour to offer you an alternative service. Where the alternative is acceptable, the monies you have already paid will then be credited towards the cost.
We will provide your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise of any change to your email address. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us. We reserve the right to charge an amendment fee to administer/correct any error by you or where you fail to notify us of any error within 7 days of receipt. If you have any special request, disabilities or health problems, please inform us so that we can pass this information on to the service providers for their consideration.
If your payment is not received by the due date, we on behalf of the Service Providers are entitled to treat your booking as cancelled by you and cancellation charges will be payable in accordance with the provisions below.
All prices are believed correct at time of printing / publication. In the event that the sterling exchange rate varies adversely against foreign currencies after our brochure is published, the Service Providers are entitled to increase their sterling equivalent prices prior to or at the time of booking and/or to apply a surcharge to your booking after confirmation to compensate them for a fall in the value of sterling. We will notify you of any such increase or surcharge. If any surcharge is greater than 10% of the cost of the booking, the service provider agrees that you will be entitled to cancel your booking, with a full refund. You will have 7 days from the issue date printed on the surcharge notice to tell us if you want to cancel your booking with the Service Provider. If you do not tell us that you wish to do so within this period of time where applicable, we and the Service Provider are entitled to assume that you will pay the surcharge.
The typical cancellation fees set out below maybe applied by the Service Provider. Cancellation charges vary depending on the number of days before the arrival date that notification of cancellation is received by us in writing and are determined by the Service Provider you have booked with. The fees set out below are the typical fees stipulated by the excursion providers:

56 days    50%
21 days    100%

The Service Provider will endeavour to ensure that, once confirmed, your booking is not changed in any significant way or cancelled. However, changes outside the control of the Service Provider occasionally occur and bookings have to be changed or cancelled or errors in brochure or other details corrected. The Service Provider reserves the right to do so. We are not liable for any changes, cancellations or errors made by the Service Provider (including the effect of any change or cancellation of any other services). Where a Service Provider cancels a booking or the Service becomes unavailable for any reason, the Service Provider will where reasonably possible endeavour to offer you an alternative service. You will be responsible for meeting the cost of the alternative service but any amounts paid towards the cost of the cancelled booking will be credited to the new booking. Service Providers are entitled to make non significant changes to your booking without having any liability to you.
We take due care and do everything we reasonably can to ensure that the information provided by the Service Provider is accurately and completely conveyed in the brochure, on our website or in other material produced and circulated by us.
As we act solely as agent and have no control over any service provided by any Service Provider, we have no liability for the act(s) or omission(s) of any Service Providers or any person(s) used or provided by them or for the Service or for your holiday.
If you are not entirely satisfied with the Service, you should contact the Service Provider immediately and attempt to resolve the problem on site during the holiday. This is very important, as it gives the Service Provider the opportunity to understand the nature of your concern, and respond quickly and effectively. Claims that have not been registered with the Service Provider as soon as possible during your holiday cannot be accepted. The Service Provider should be given the opportunity to rectify a situation. Please help the Service Provider to help you by following this procedure. If after that you still feel that the problem has not been resolved to your satisfaction, you should within 14 days of the end of the holiday put comments in writing to us and we will pass this to the Service Provider for their attention and reply.
We will endeavour to assist in resolving any dissatisfaction but do so purely on a goodwill basis and without any responsibility for any complaints or claims.
If you or any member of your party has any medical problem or disability that may affect your holiday or you have any other special request, please give us full details in writing before you confirm your booking. We will liaise with the Service Providers as appropriate. No guarantees are given that any requirements or request will be met by the Service Provider and a note of the same on the confirmation or elsewhere is not confirmation that the requirements or request will be complied with.
The Service is provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act solely as agent. Copies of the Service Provider's terms and conditions are available on request from the Agent or the Service Provider.
The contract between you and the Service Provider and any matter arising out of or in connection with it is governed by the law of the country where the Service is performed. In the event of any dispute or issue arising between you and us in relation to our services, English law will apply and we both agree that a claim may only be brought in the Courts of England and Wales to the exclusion of all other courts.

H. Local Excursions/Activities/Tours/Walks

Excursions, walks, or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.
For any excursion, walk, activity or other tour booked whilst you are on holiday, your contract will be with the operator of the excursion, activity or tour and not with us.
Where you have booked an excursion walk, activity or other tour we act as agent only for the provider of the service. We are not responsible for the provision of the excursion, or tour or for anything that happens during the course of its provision by the operator. Please note this also includes all sporting activities. Please note minimum participants will apply.

I. Complaints

If you have reason to complain:
(1)    If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our resort representative immediately who will endeavour to put things right.
(2)    If the problem cannot be resolved you must complete a Customer Relations Report Form and the client listed as the lead name on the booking should send it with an accompanying letter (quoting booking reference) within 28 days of your return from holiday to: Customer Relations, Inghams, 10-18, Putney Hill, London SW15 6AX. In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigation can take up to 8 weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
(3)    Please note that we are unable to respond to phone calls before a written complaint has been received by the Customer Relations Department.
We are a Member of ABTA, membership number V4871. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation.

J. DATA PROTECTION

Privacy Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.
Marketing
We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible. 
Please note: Telephone calls may be monitored for training purposes.

These Ski Preview Booking Conditions must be read in addition to the Standard Booking Conditions for an Inghams Holiday Booking

Valid For Ski Bookings From: December 2011 for Ski Preview 2012/13

Holiday Contract:

These booking conditions together with the general information above set out the terms on which you contract with Hotelplan Limited, trading as Inghams. Our registered office is 10/18 Putney Hill, London SW15 6AX. No employee or representative of this company has the authority to vary these booking conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Any reference to a package is a reference to a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

PREVIEW BOOKING CONDITIONS

Because this Preview brochure is published so far in advance of our Main Edition 2012/13 ski brochure, not all contracts for accommodation, flights and other travel services will have been finalised at the time of going to press. We will notify you of any significant changes to your holiday arrangements which may occur when our contracts are finalised in accordance with section C of these conditions.
Please note that the special Inghams Plus offers and child prices etc will only apply to bookings taken from this Preview brochure and may not be available in subsequent editions.

PREVIEW PRICE PROMISE

Our Preview prices give our early booking guests the benefit of the lowest brochure price that will be available at any time for the 2012/13 season. In the unlikely event that a subsequent brochure edition offers a lower total invoice price for your booked holiday (including all supplements, discounts, Inghams Plus offers and other price advantages), then you will be re-invoiced at the new lower price. This promise relates to brochure-priced holidays only, and not to any non-brochured, late availablity, or agent initiated discounted holiday.

A. BOOKING AND PAYMENTS

Your financial protection
The air holidays and flights in this brochure are ATOL Protected by the Civil Aviation Authority (CAA). Our ATOL number is 0025. Your holiday price includes the ATOL Protection contribution (APC) we pay to the CAA. All other holidays are bonded with the Association of British Travel Agents (ABTA). When you buy an ATOL protected air package flight from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 0025.
In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at  www.atol.org.uk. If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive from you payment for your holiday. If you book through a Travel Agent, any advice given to you by the Agent which is not based on advice given by us to them is their responsibility. We do not accept liability if incorrect advice is given to you in these circumstances. If you give any information to the travel agent, it is your responsibility to ensure that the information is passed to us. Even if you book with a Travel Agent the contract for your holiday is with us, not with the Travel Agent. We recommend that before booking your holiday you or your Travel Agent contact our reservations department by phone or online to check the most up-to-date price and information in relation to the holiday you have chosen. The booking is definite once it is confirmed either online by your Travel Agent or by telephone or online by you or your Travel Agent. Once the booking is confirmed a contract exists between us and all conditions become binding on us both (but for prebookable ski packs and excursions see below). If you have booked through a Travel Agent, at the same time as confirming the booking you must complete and sign the booking authorisation form and declaration provided by the Travel Agent accepting in full these booking conditions. A non refundable deposit of £130 per person plus insurance premium if appropriate is payable at the time of booking. The person making the booking and signing the Booking Authorisation form, if booking through a Travel Agent, guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed. The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and apply cancellation charges as shown in section B. We do not usually send reminders of monies owing. Late payment will incur a charge of £15 per day per booking reference. Bookings made from overseas incur a charge of £30 per booking to cover extra costs involved.

Payment by credit card
A charge of 2.5% will be made for each credit card transaction.

LATE BOOKING FEE
A charge of £30 per booking will be levied for all bookings made within 14 days of departure.

Price Policy
We reserve the right to increase or decrease brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We or your Travel Agent will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this brochure before confirming your booking. These booking conditions are published in December 2011 and are valid for bookings confirmed from December 2011. However, prices in this brochure are based on prevailing costs at 20 November 2011. Any subsequent changes in VAT, other government taxes and Air Passenger Duties will be advised to you at the time of booking. After booking, the price of your travel arrangements can be varied due to changes in transportation costs, including fuel costs, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports, and exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other Government imposed changes. However, there will be no change within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Insurance
It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

Discounted Holidays
We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little or no choice of resort, and accommodation. Discounted holidays are sometimes available for accommodation allocated on arrival (unnamed accommodation). Before booking such a holiday, you should ensure that you would be happy to stay in any of the properties featured in our brochure or on our website. Occasionally, we may allocate you accommodation which is not featured by us. In return for this commitment, you can achieve significant savings on the normal or brochure cost of holidays.
In the unlikely event of a complaint regarding any aspect of a discounted holiday (i.e., one sold with a non-brochured discount), we reserve the right to take account of this discount when assessing any compensation or goodwill payment in response to such complaints. E.g. if there are issues which would ordinarily merit recompense for someone who had paid the full value brochure price, the amount of non-brochured discount you received when making the booking will be deducted first from any such payment. If the discount already received is the same or bigger than the compensation value calculated against the full-price holiday, then no compensatory payment will be payable on top of the discount benefit already received.

B. CHANGES OR CANCELLATIONS BY YOU
Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing or by telephone or email, but we are not bound to comply with such requests, unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

Cost of Changes

• Second and subsequent additions to ski packs or excursions after confirmation will incur an administration charge of £4 per booking (£15 per booking if the addition is made 2-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of £15 per person (max £45 per booking).
• Special requests sent by us to hotels etc. by fax/email are subject to a non-refundable charge of £15.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - £5 (not possible within 10 days of departure).
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of £15 (£25 if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising non-charter flights. Reticketing charges by scheduled/low cost airlines in respect of name changes made within 56 days of departure will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes and may charge fees if a change is permitted. Please contact our administration department for details.
• Other amendments will attract a charge of £15 per person (max £45). Please note that all changes requested within 8 weeks of departure will attract cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of £25 per person (max £100) will be charged as well as any scheduled/low-cost airline costs imposed (see above). Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (eg. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. Group discounts will not be increased as a result of additions to the group. If the group size reduces, discounts will be reduced accordingly.

Cost of Cancellations
Cancellations can only be accepted in writing by letter, fax or email. We recommend that you obtain proof of posting from your Post Office or send emails requesting a "read receipt". Verbal cancellations will not be accepted. A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Admin Department on 020 8780 4455. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

C. CHANGES OR CANCELLATIONS BY INGHAMS
It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.

Significant Changes by Inghams
Where a significant change to an essential term of the contract becomes necessary, we will inform you or your Travel Agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your UK departure airport (except as between Gatwick/Heathrow/London City/Luton/Stansted), your departure date or time by more than 12 hours, your resort or your hotel/apartment/chalet to that of a lower official rating, key symbol, star or chalet rating (except in the case of curtailment as dealt with in the section on Force Majeure). These are only illustrations of significant changes and there may be other changes which constitute significant changes. To enable us to determine whether other changes may constitute a significant change, you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday. You will have the choice of either a) accepting the changed arrangements as notified to you (and receiving a refund in respect of a lesser price) or b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows (except where the change is a result of those circumstances listed under Force Majeure):

A pro rata payment will apply where child/group discounts/special offers have been given. No compensation is payable in the case of minor changes.

Force Majeure
Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of illness and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

IATA, CAA, ATOL Protection and Flight Times
The responsibility of IATA Airlines in connection with the holidays advertised in this brochure on scheduled services is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airline. All charter arrangements are subject to the granting of licences by the Civil Aviation Authority and Continental Authorities, and any conditions imposed by them. Inghams, and our airlines, plan flights up to a year in advance. All times are approximate until confirmed on your flight ticket 3 weeks before departure.

Flight Delays/Changes
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Ciivil Aviation Authority on 020 7453 6888 www.caa.co.uk. Reimbursement in such cases is the responsibility of the airline not the tour operator and will not automatically entitle you to a refund of all or part of your holiday price from us. Unfortunately we cannot cover the costs of meals, overnight accommodation or any other cost resulting from delay. If you face a delay or are denied boarding we advise you to first contact your carrier, who may be able to assist. If you decide not to purchase the insurance that we offer and we incur costs and expenses in making these changes or terminating your holiday, if and when asked to do so, you must transfer to us any rights you have against your own insurers in respect of costs and expenses incurred in making changes to or terminating your holiday owing to weather conditions. You must also co-operate fully with us if we want to enforce any rights which are transferred.
Before departure from the UK or overseas, it may be necessary to alter the airline, aircraft or flight timings (by less than 12 hours), or your destination airport for operational reasons. Where such changes occur, it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges. Carriers such as airlines used in this brochure may be subject to change. Such a change is deemed to be a minor change - other examples of minor changes include alterations to your outward/return flights by less than 12 hours and changes to aircraft type. The above is without prejudice to your rights under the European Denied Boarding Regulations 261/2004.
In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'community list' of air carriers that are subject to an operating ban within the EU. To view it, go to www.europa.eu and search on "banned airlines".
Very rarely we may be forced by adverse weather conditions (not necessarily in your own resort) and other "force majeure" situations to terminate your holiday before the due date or time and/or make alternative arrangements for your return journey. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. We have based our holidays on the services of various airlines and whilst these airlines are rarely subject to lengthy delays, there are occasions regrettably when delays do occur.

Cancellation by Inghams
We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (if the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of the conditions. 

Behaviour
We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to other customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

D. OUR LIABILITY

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents
(ii) where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other operator agrees to provide for you which do not form part of the package.
In respect of travel by air, sea and rail, our liability will in all cases be limited in as if we were carriers accordance with the limitation of damage provisions as set out in the appropriate Conventions, which include:- The Athens Convention, The Montreal Convention and the Berne/Cotif Convention.
In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Conditions of Carriage
Transport by aircraft, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage which are often subject to international agreements, may limit or exclude the carrier's liability to you. Flight timings, routings and carriers listed in this brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your ticket. 

E.  BROCHURE/WEBSITE ACCURACY

Our brochure and is prepared many months in advance and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details contained within this brochure may have changed since the brochure was printed. We will inform you of any changes that we become aware of, either directly or through your travel agent. However, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect the enjoyment of your holiday. To enable us to fulfil this, we would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. Some facilities and excursions may not be available at certain times due to poor weather, lack of support/demand or if it is the beginning or the end of the season. For ski holidays this may include ski lifts, après-ski facilities or hotel facilities. Hotels may make charges, payable locally, for such facilities. Where a property is described as having skiing to/from the door, this is subject to the snow conditions at the time and the individual skier's ability. For other holidays, swimming pools may be temporarily unavailable, or a hotel may decide to change meal service arrangements to buffet-style of vice versa. These are by way of example only, and there may be other similar changes made in resort. Many pictures are included for their pleasantness and general relevance. Pictures that refer to specific hotels or features are captioned as such. Where distance is quoted in time taken to walk, we have used as a guideline that 100m takes an adult one minute to walk in standard footwear under snow and ice-clear conditions. Clearly, timings will vary according to footwear, age, personal fitness and surface conditions.
Whilst we would not anticipate any pricing errors in the brochure, on the website, or the confirmation invoice, in the event of an obviously incorrect price we will not be bound by this and will issue a revised invoice showing the correct amount. In the unlikely event that we are unable to confirm your booking, the following options will be available to you:
(a)    to accept an alternative holiday offered by us, or
(b)    to purchase another holiday at the current brochure/website selling price from us, or
(c)    to accept a full refund of all monies paid
You must tell us the option you wish to accept within 7 days of the offer being made; otherwise we will assume you have chosen to accept the alternative holiday offered. Whichever option you choose, a confirmation invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.
"Exclusive to Inghams": This means that at the time of going to press Inghams was, to the best of our knowledge and belief, the only UK tour operator featuring that particular property.
WI-FI: Where the Wi-Fi logo is indicated in a property description, the facility is normally available but no guarantee is given or implied that it will be operative during your holiday or that it will work in all rooms, particularly in old properties due to the structure of the building, and you will not be advised in advance if the facility is removed. HOTELS: The logo indicates that Wi-Fi is usually available but is not necessarily free of charge. The facility belongs to the property owner and no compensation or refund will be paid if it is removed or not available for whatever reason. CHALETS & CHALET HOTELS: It is planned to have Wi-Fi installed and available FREE of charge in all of our chalets and Chalet Hotels for Winter 2012/13, however, in the event that technical or other issues prevent this, no refund or compensation will be paid.
"High altitude resort and guaranteed snow" means a resort with skiing over 2000m available on its area lift pass and with a history of reliable skiing but does not mean that skiable snow is guaranteed on all runs at all altitudes at all times or on the slopes of that individual resort.
"Short Transfers" indicates a resort with coach driving times to/from the airport of 90 minutes or less in normal, undisrupted weather and traffic conditions.
Walking distances. An average walking speed of 100 metres per minute has been assumed under normal ski resort conditions in standard footwear.
"Skiing to/from the door"/"Doorstep skiing". Where a property is described as having this facility, it is defined as being possible to ski to/from 50m of that property. This is obviously subject to the snow conditions at that time and the individual skier's ability.
Third Party Websites
Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.
Resort development and noise
If we are informed of any building works at or close to your accommodation that may affect the enjoyment of your holiday, we will do our best to forewarn about it prior to your departure. Please note that such works may not be carried out by the providers of accommodation featured in our brochure, and may be outside of their control. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances.

F.  ACCOMMODATION

Extra to allocation rooms
At each of the properties featured in this brochure we have an allocation of rooms/apartments at contract rates and conditions. When this allocation is full it may be possible for us to apply for additional rooms if we are requested to do so but these rooms may not always be offered to us at 'contract' rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in our normal allocation.

Hotels and Pensions
In certain locations, particularly in Austria, Slovenia and Switzerland, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. For your guidance, rooms that will take more than one extra bed are indicated on the price panel. Where an extra bed is added this may limit the space available. Rooms with extra beds are still bookable for two person occupancy although, in this case, the hotelier may allocate a standard-sized twin bedded room without extra beds. "Suites" consist of two or more  separate rooms divided by a door ie inter-connecting rooms, or a lounge with a separate bedroom. "Junior Suites" consist of one room, with the sleeping area optically separated from the living area by a wall or visual barrier, but no door. When annexes are used, these may be directly owned and controlled by the hotel or contracted in private homes. They will be within walking distance of the hotel. Single rooms do not always match up either in size or facilities to twin bedded rooms. Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only. If you require a cot, we advise you book a room that can take an extra bed, otherwise the room may feel cramped. Hotel charges for cots must be paid directly to the hotel. 

Self-catering Accommodation
Please note that early departures may mean that it will not be possible to check apartments before departure. Deposit refunds may therefore be made after your return, less any deductions for damage and for apartments/kitchens that have not been cleaned. It should also be noted that because apartments need to be checked, they may not be available to arriving clients until mid/late afternoon. Clients arriving late on Saturday should bear in mind that food shops may be closed on Sunday. Layout descriptions tend to be for typical apartments, but some apartments may vary in layout. A cabin is generally a sleeping area that is not fully enclosed and that cannot be described as a complete bedroom. It may also be an internal room without windows. A duplex or loft apartment is split-level with beds on an open mezzanine. Accommodation can only be occupied by guests who have booked a studio/apartment as part of an inclusive package holiday with Inghams. For insurance and other reasons, it is not possible for guests who have not booked through Inghams to stay in your accommodation even if beds are available.

Chalets & Chalet Hotels
For information about our catered chalets and Chalet Hotels please click here.

Dimensions
Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area and are approximate.

Star Categories/Country Standards
Official star ratings, where available are shown at the foot of each price panel. They are primarily intended to give a guide to the range of facilities and services available in each property. 2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. We also show our own rating of each property alongside the property name and above its description. These ratings are based not only on official ratings but also on our own inspections of properties as well as on customer feedback as expressed in our questionnaires. Our star rating is indicated by a coloured star ranging from 1 star to 5 star. In some cases we award an additional half star H where we believe a hotel offers better facilities and services than its official rating would suggest. Conversely we may have downgraded a hotel to give a truer representation of the services and facilities offered. In general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities. This is because of the many different criteria that are used from country to country to assess star ratings. Please note these criteria can differ significantly to those used in the UK by motoring and other organisations and UK ratings should not therefore be compared to those overseas. For example, few tourist authorities include an assessment of culinary performance in their ratings. When considering a two or three centre holiday it is advisable to choose hotels of the same rating, although it should be borne in mind that standards do vary from region to region and country to country, for the reasons given above. Official star ratings are not quoted for accommodation in Lapland, the USA and Canada as there are no standard nationwide rating systems. In certain instances, hotels and pensions in Austria do not have official star ratings, mainly due to taxation reasons, rather than levels of standard. Ratings given are our own based on our own hotel inspections and customer feedback. Self-catering apartments and chalets do not have official ratings, but have been assessed by us. Our opinion of the level of comfort and facilities offered is indicated by stars or the appropriate symbols for chalets and Chalet Hotels.

Meal Arrangements
If you book half board the first meal you will receive will be dinner on the day of your arrival in the resort and the last meal will be breakfast on the morning of your departure from the resort. Clients arriving late at a hotel will normally receive a cold meal. A 'V' alongside a hotel description indicates that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat clients together on larger tables.

G. PREBOOKABLE SKI PACKS AND EXCURSIONS
The Booking Conditions contained in this section together with the description of the pre-bookable Ski Pack Services and Prebookable Excursions in the general information contained in this brochure form the basis of your agreement with the Ski Pack Service & Excursion Providers. All information in our brochure and on our website has been provided by the Service Providers and we do not accept any liability for any errors on the part of the Service Providers. All Service Providers have agreed that these Booking Conditions constitute your agreement with the Service Provider for the purchase of the Ski Pack or Excursion Service but reserve the right to introduce other conditions or vary these conditions as they may see fit. Where this applies, we will inform you of any additions or variations to these Booking Conditions. The Booking Conditions also set out the basis on which we advertise the Service and handle your booking and more generally how we represent the Service Providers. Please read them carefully as they set out the respective rights and obligations of all concerned.
When we on behalf of the Service Provider issue a written confirmation to you, this signifies that the Service Provider has entered into a contract with you, which is subject to these Booking Conditions (and any other conditions imposed by the Service Provider) and the Service Provider’s terms and conditions. We will take payment from you on behalf of the Service Provider. The Service Provider has the right to refuse any booking prior to or following the issue of your written confirmation, even if monies have been paid and banked. Where they do so, they will endeavour to offer you an alternative service. Where the alternative is acceptable, the monies you have already paid will then be credited towards the cost. We will provide your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise of any change to your email address. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us. We reserve the right to charge an amendment fee to administer/correct any error by you or where you fail to notify us of any error within 14 days of receipt.
If the balance is not received by the due date, we on behalf of Service Providers are entitled to treat your booking as cancelled by you and cancellation charges will be payable in accordance with the typical cancellation fees set out below. Cancellation charges vary depending on the number of days before your arrival date that notification of the cancellation is received by us in writing and are determined by the Service Provider you have booked with. The fees set out below are the typical fees stipulated by the Service Providers:

Should you cancel your pre-booked service, cancellation fees will be levied by the Service Provider. Cancellation charges vary depending on the number of days before the arrival date that notification of cancellation is received by us in writing and are determined by the Service Provider you have booked with. The fees set out in the typical fees are the standard fees stipulated but you should be aware that some service providers may charge a different fee. Any variation from the standard typical fees set out above will be notified to you by the Service Provider.
All prices are correct at the time of printing/publication in the event that the sterling rate varies adversely against foreign currencies after our brochure is published the Service Providers are entitled to increase their sterling prices prior to or at the time of booking and/or to apply a surcharge to your booking after confirmation to compensate them for the fall in the value of sterling. We will notify you of any such increase or surcharge. If any surcharge is greater than 10% of the cost of the booking, the Service Provider agrees that you will be entitled to cancel your ski pack or excursion booking with them with a full refund. You will have 7 days from the issue date printed on the surcharge notice to tell us if you want to cancel your booking with the Service Provider. If you do not tell us that you wish to do so within this period of time where applicable, we and the Service Provider are entitled to assume that you will pay the surcharge.
The Service Provider will endeavour to ensure that, once confirmed, your booking is not changed in any significant way or cancelled. However, changes outside the control of the Service Provider occasionally occur and bookings have to be changed or cancelled or errors in brochure or other details corrected. The Service Provider reserves the right to do so. We are not liable for any changes, cancellations or errors made by the Service Provider (including the effect of any change or cancellation of any other services). Where a Service Provider cancels a booking or the Service becomes unavailable for any reason, the Service Provider will where reasonably possible endeavour to offer you an alternative. You will be responsible for meeting the cost of the alternative service but any amounts paid towards the cost of the cancelled booking will be credited to the new booking. Service Providers are entitled to make non significant changes to your booking without having any liability to you.
We take due care and do everything we reasonably can to ensure that the information provided by the Service Provider is accurately and completely conveyed in the brochure, on our website or in other material produced and circulated by us. If we become aware of any changes to any services booked through us, we will always tell you as soon as possible, if we think your holiday is likely to be materially affected. Neither Service Providers nor we can accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure/on our website, by our holiday advisers or advertised elsewhere.
As we act solely as agent and have no control over any service provided by any Service Provider, we have no liability for the act(s) or omission(s) of any Service Providers or any person(s) used or provided by them or for the Service or for your holiday.
If you are not entirely satisfied with the Service, you should contact the Service Provider immediately and attempt to resolve the problem on site during the holiday. This is very important, as it gives the Service Provider the opportunity to understand the nature of your concern, and respond quickly and effectively. Claims that have not been registered with the Service Provider or with us as soon as possible during your holiday cannot be accepted. The Service Provider should be given the opportunity to rectify a situation. Please help the Service Provider to help you by following this procedure. If after that you still feel that the problem has not been resolved to your satisfaction, you should within 14 days of the end of the holiday put comments in writing to us. Where it is not possible to resolve the concern directly with the Service Provider, you should contact our Resort Representative for assistance.
If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. We will endeavour to assist in resolving any dissatisfaction but do so purely on a goodwill basis and without any responsibility for any complaints or claims.
The Service is provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act solely as agent. Copies of the Service Provider's terms and conditions are available on request from the Agent or the Service Provider.
The contract between you and the Service Provider and any matter arising out of or in connection with it is governed by the law of the country where the Service is performed. In the event of any dispute or issue arising between you and us in relation to our services, English law will apply and we both agree that a claim may only be brought in the Courts of England and Wales to the exclusion of all other courts.

H. LOCAL EXCURSIONS/ACTIVITIES/TOURS/LOCAL SKI PACKS

Excursions, ski packs or other activities that you may choose to book or pay for in addition to your package holiday and/or whilst you are on holiday are not part of your package holiday provided by us. For any excursion, walk, ski pack, or other activity not booked as part of your package, your contract will be with the operator of the excursion, walk ski pack, or activity and not with us. Where you have booked an excursion, walk, ski pack, or activity we act as agent only for the provider of the service. We are not responsible for the provision of the excursion, ski pack or activity or for anything that happens during the course of its provision by the Service Provider. Please note this also includes all sporting activities.

I. COMPLAINTS

If you have reason to complain:
1.    If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our resort representative immediately who will endeavour to put things right.
2.    If the problem cannot be resolved you must complete a Guest Relations Report Form and the guest listed as the lead name on the booking should send it with an accompanying letter (quoting booking reference) within 28 days of your return from holiday to: Guest Relations, Inghams, 10-18 Putney Hill, London SW15 6AX.
In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

ABTA
We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of your costs. Full details will be provided on request or can be obtained from www.abta.com. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within thirteen months of the date of your return from holiday. Outside this time limit arbitration under the Scheme may still be available if Inghams agrees.

J. DATA PROTECTION

Privacy Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing
We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible. Please note: Telephone calls may be monitored for training purposes.

K. HEALTH & SAFETY
We recommend that you obtain the Department of Health leaflet entitled “A Travellers Guide to Health” (ref. T4) which provides details about the health requirements for your holiday destinationIt is your responsibility to ensure that you obtain any necessary inoculations, and comply with any health requirements for your country of travel.
Please note that standards of health care and facilities may vary from one country to another and may not reach the same level as that enjoyed in the UK.
If you are travelling to an EU country you should obtain a European Health Insurance Card (EHIC) which can be obtained free of charge by completing an application form obtainable from main post offices and at www.dh.gov.uk/travellers. You should take your EHIC card with you on holiday. Please be advised that the EHIC is not a replacement for fully comprehensive wintersport’s travel insurance, which you are required to take as outlined in our booking conditions.

SKI AND SNOWBOARD HOLIDAYS

1. What's included in our package holiday prices:
All package holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives and/or local agents.
• Any non-optional special Christmas, New Year or Mardi Gras gala dinners arranged by hoteliers, unless otherwise stated.
• Linen (changed once per week), and end of let cleaning charges and local taxes for self-catering apartments where specified.
• VAT where applicable.

Air package holidays

• £2.50 per person ATOL Protection Contribution (APC).
• Air Passenger Duty (APD) rates applicable as at 20 November 2011 ie £12 to all European airports and £60-£120 depending on the overseas destination and booking class on long haul flights.
• Services of our UK and overseas airport representatives.
• Return flights.
• Baggage allowances in accordance with airline policy. This varies from 15kg up to 20kg on charter airlines and 1 piece of 23kg on all our scheduled carriers to Europe and USA/Canada. Allowance varies on low cost scheduled airlines. Full details can be found in your travel documents.
• Any snack/meals offered on outward and return flights, according to the time of day and as confirmed. Some charter and scheduled carriers make a charge for refreshments. Details on flight tickets.
• Return transfer between overseas airport and your accommodation by coach, minibus, taxi, and rail.
• All known airport and security charges in the UK and overseas.
• Fuel supplements as of 20 November 2011.

Self-drive holidays

• Return ferry crossings by short sea route for car and 5 passengers, please click here.
• Services of our local resort representative

Rail package holidays

• Return 2nd class travel by Eurostar from London St. Pancras to Moutiers/Bourg-Saint-Maurice on the day service or independent day travel to Switzerland.
• Return transfer between Alpine station and your hotel.

Chalets
See Chalet/Chalet Hotel information.

Self-catering Apartments

Apartment prices are based on occupancy as described in the brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival (Credit cards are sometimes not accepted). Our package prices do not include:

• Travel insurance, which you must have.
• Supplements for piste closure insurance if insurance other than that arranged by Inghams is taken.
• Charge for carriage of client's own skis/snowboard on all Inghams charter flights.
• UK airport car parking.
• Excess luggage charges of approx. £6 per kilo on European charter and scheduled flights and approx £12 per kilo on trans-Atlantic flights. The carriage of excess baggage cannot be guaranteed.
• Canada: Park Entrance Fee for all self-drive holidays to Banff, Lake Louise and Jasper approx CAN $125 per car per holiday.
• Car holiday supplements for long sea crossings or supplements if fewer than 5 persons travelling by car.
• Eurostar supplements for rail travel from London to France or Switzerland.
• Any on board accommodation supplements or ferry crossings.
• Any charge for use of bath/shower in some hotels where a standard room only (with wash basin) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Any supplements for optional gala dinners arranged by the hotelier, to be paid locally.
• Prebookable Ski packs as detailed on relevant resort pages.
• Prebookable Excursions as detailed on the relevant resort pages.
• Provincial and scheduled flight supplements.
• Supplements for transfers with some flights, private transfers, Swiss Rail or the Fly Rail luggage system.
• Late booking fee of £30 per booking for bookings made within 14 days of departure.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
• Local expenses (e.g., TV. hire, etc.) for some self-catering accommodation (see relevant resort pages).
• Excursions and ski packs booked in resort.

2. PASSPORT AND VISA REQUIREMENTS - SKI AND SNOWBOARD DESTINATIONS

Canada
A visa is not necessary for British Citizens who are in good health, have no criminal convictions and hold a full 10 year British Citizen's Passport travelling on holiday to Canada. The passport must be valid for at least 1 day beyond the date of departure from Canada. If you have any queries we recommend you heck with However, as requirements may vary, it is advisable to check with the embassy at the time of booking (www.canada.org.uk) or with the Immigration Department at the Canadian High Commission, 38 Grosvenor Street, London, W1 4AA. Tel. 020 7258 6699.

USA
All travellers to the USA qualified under the Visa Waiver Programme are required to obtain electronic travel authorization prior to boarding an airline to enter the United States. Travellers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied permission to the United States. Applications may be submitted at any time prior to travel, but not less than 72 hours prior to departure. This can be done by completing the online form at http://esta.dhs.gov more details and FAQs can be found at: http://www.usembassy.org.uk/dhs/esta_info.html. All visitors to the United States must have a machine-readable passport which has two lines of letters, numbers and chevrons ('>>>>') printed at the bottom of the personal information page British passports must be valid for at least 90 days from the date of entry into the United States. If not, the holder will be admitted only until the date on which the passport expires.

3. ACCOMMODATION ONLY
We offer Accommodation Only in Andorra, Austria, Canada, France, Italy, Lapland, Switzerland and USA. The accommodation only price can be calculated by taking the cost for AIR shown in the price panels and deducting £150 (Europe), £350 (N. America). For Christmas, New Year, Easter and half-term, this is reduced to £50 and £250 respectively. Please note: Accommodation only is not available for all departure dates. Transfers are not included and cannot be provided. "Accommodation-only" will not usually be available at our chalets and chalet hotels and, if it is, no reduction on the air holiday price will be offered.

4. SKI HOSTING “MEET THE PISTES”
Ski/Snowboard hosting is offered locally to our customers as a free service, 3 days per week. It is the customer's responsibility to judge their own ability. Customers should be able to ski down red runs confidently. It should be noted that in order that we comply with Local Laws & Regulations, this ski hosting service does not form part of your holiday contract with ourselves or similarly, any part of your holiday cost. Inghams reserves the right to restrict or curtail this free service at any time. All customers join in this activity at their own risk. Inghams cannot be held responsible for any accident or injury sustained by the customer when following a ski host. Should the ski hosting service become totally unavailable at any point in your holiday, Inghams cannot and will not be held liable. As there are a limited number of places, these will be subject to availability and offered locally on a first-come, first served basis. Hosting may sometimes be offered by the local ski school or in Canada, by the "Friends of the Mountains". Please note that the hosting will be subject to operational suitability. This service is not a substitute for ski school and no tuition will be offered.

5. ASSISTANCE
Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances. All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of £5,000 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force.

6. ACCOMMODATION
Lapland
Where accommodation in Lapland has a mezzanine or loft sleeping area, this area may be accessed by steep stairs and without a stair gate.

United States and Canada
Most twin rooms have two double beds and, in many cases, hotels allow up to four person occupancy in these rooms. This arrangement is not suitable for four adults but represents good value for parents who do not mind sharing with their children. Sometimes an extra "roll-away" bed may be added at an extra cost payable locally.
Please note:
1.    Some hotels have rooms of the same category with either 1 double bed for 2 persons or 2 double beds for 2-4 persons. Where this is the case, prices are based on 4 persons sharing a room with 2 beds and supplements are payable for 2 persons in a room. The two person occupancy supplement will usually be the same for a room with one double bed as for a room with two double beds.
2.    In hotel bedrooms and apartments, wardrobe and dining table space is sometimes restricted.
3.    Almost all hotels now offer a choice of smoking and non-smoking rooms. Requests for a preferred type should be made at time of booking but cannot be guaranteed.

Chalets

See below for Chalet/Chalet Hotel terms & conditions.

7. THE SKIERS’ CODE OF CONDUCT (FIS RULES)
These Rules are important as they make skiing safer for you and others. The Rules are listed in full in our Holiday and Travel Information Booklet which will be sent to you with the rest of your travel documentation prior to departure.

8. LOST PROPERTY
If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £30 per lost item. Inghams accepts no liability for helping with your lost property.

Terms & Conditions for Chalets & Chalet Hotels

Applicable to both Catered Chalets & Chalet Hotels
What's included

• Skiers' breakfast: Choice of cereals, porridge, fresh fruit and juices, yoghurts, plentiful English tea and good filter coffee, bread (plus croissants or "pains au chocolat" in France), cold meats, cheeses and preserves, and boiled eggs. 6 days a week a hot dish of the day, for example sausage and bacon or pancakes with fresh fruit, individually served. (Continental breakfast laid out on staff day off.)
• Afternoon tea on 6 days (except on staff day off): Tea and coffee accompanied by a freshly baked cake.
• Choice of complimentary quality wines during the meal service.
• Bed linen, one bath towel, one hand towel per guest.
• Daily housekeeping 6 days a week.
• Duvets in every chalet.
• All overseas taxes.
• All chalets and chalet hotels are non-smoking.

In general, the price you pay for your chalet or Chalet Hotel reflects the standard of the accommodation you choose, but prices can also be influenced by location in resort, staffing ratios, transfer costs and, in particular, regional differences in rentals. Some Chalet Hotels were not originally built for commercial purposes and are not allocated a category or grading by national tourist authorities.
Please note that 'Chalet Hotels' are not the same as 'Hotels' in the normal sense of the word, and should be viewed rather as larger scale chalets; whatever the accommodation standard and Chalet Hotel rating, they are all staffed by young Inghams staff, and you should not expect the same standards of service or professionalism that you might expect of independently run professional hotels.
Accommodation will meet the required standards of the country in which the chalet hotel is situated which may differ from UK standards. Within both chalets and Chalet Hotels, rooms and facilities can vary greatly. A degree of tolerance is needed when it comes to alpine standards of plumbing, electrics, hot water supplies and space - please be aware that there may not be sufficient soft seating for every guest. Put-u-ups or cots may cause inconvenience because of limited space; please ask for advice from our reservations staff if bedroom space is important to you.

Applicable to Catered Chalets only
What's included

• Freshly cooked 4 course evening meal with coffee and chocolates on 6 nights. The four courses start with canapés and an apéritif, followed by an appetizer, main course and dessert.
• The services of your own chalet host six days a week.
• Free WI-FI or internet access now available in selected chalets - please see individual descriptions for details.

Applicable to Catered Chalet Hotels only
What's included

• Freshly cooked 5 course evening meal with coffee and chocolates on 6 nights. The 5 courses start with canapés and an apéritif, followed by an appetizer, main course and dessert, and a cheese selection.
• Complimentary tea and coffee available during the day.
• Hotel based representative on duty mornings and evenings 5 days a week.
• The services of our friendly Chalet Hotel staff, 7 days a week.
• Free WI-FI in public areas.
• All our Chalet Hotels have great value bar prices.

Inghams Chalet & Chalet Hotel Ratings
Due to the special nature of chalet and Chalet Hotel holidays, we have developed our own rating system, which cannot be compared with any official rating categorisation. Our ratings are based on senior management inspections and previous guests' feedback where available, and naturally a certain amount of personal opinion is involved. We emphasise that these are not official ratings, and cannot be compared in any way with any official or other independent system of accommodation ratings.
Exclusive Use: Entire chalets or Chalet Hotels can be booked for exclusive use for your group or family. If you cannot fill all the advertised minimum-occupancy beds, a supplement is payable that replaces the total room under occupancy supplements.

Bedrooms
The size, decor, soundproofing and furnishing of bedrooms can differ markedly, even within the same property. There is also considerable variation in floor space, head clearance, clothes storage facilities (sometimes very limited), types of bed and bedding. In some chalets and Chalet Hotels, bedrooms lead from communal rooms. Beds may be sofa-beds or chairbeds, particularly in family accommodation where part of the room is intended as either a sleeping area or a sitting area. Chalets and Chalet Hotels may provide an 'Austrian twin' or 'Continental twin' (i.e. a double bed frame with two single mattresses and two single duvets) in rooms described as doubles or twins. You must advise us in writing if this is not acceptable to anyone included on your booking.
Rooms are not normally available until 16.30hrs on arrival day and must be vacated by 10.00hrs on departure day. Changing and storage facilities are available on departure day.
Bathroom Facilities: Please see the individual property's 'Accommodation Summary' for details of each room's facilities.
Bathrooms may not always have full size baths and showers may not always have a shower tray or curtain.
When bedrooms are described as having 'private' facilities which are not en suite, this means the facilities are not shared with other guests, though your Chalet Host may occasionally need to use the wc and handwashing facilities.
Under-occupancy: We ask you to contribute towards our loss if you reserve rooms for your exclusive use, but do not fill all the beds. Unless otherwise indicated, the supplement per empty bed payable is one half of the basic adult air-inclusive price shown in the price panel per empty bed space. If a group wishes to have exclusive use of a chalet, we reserve the right to limit the number of beds left unoccupied. Please check with our reservations staff if you wish to pay empty bed supplements for more than 20% of the beds in a chalet. During peak periods this percentage will also generally be reduced.
Sole Occupancy: when a chalet is booked for sole occupancy, this means that no other guests will be in residence.
Inghams staff and/or members of the chalet owner's family may occupy parts of the building. Please ask for written details if this matter is important to you. We do not permit non guests of our chalets and Chalet Hotels to dine in our properties.

Catering
Evening meals are provided for 6 nights on a 7 night holiday and 12 nights on a 14 night holiday. Breakfast is run on a self-service basis normally between 8 and 9am and typically comprises: fruit juices, cereals, local breads, cold meats, cheeses and preserves. There will also be a hot dish of the day, 6 days a week, such as pancakes with fruit, or sausage and bacon. There is of course unlimited tea and coffee. The milk supplied is likely to be UHT. Breakfast can be a crowded affair, so a degree of patience may be needed! For afternoon tea our chalet staff provide a cake and a hot drink. Dinner is served around 8pm and includes complimentary wine. On the first evening, the problem of different arrival times can mean that dinner is a somewhat haphazard affair, fitted round the convenience of the majority.
Children's High Tea: In all our chalets and Chalet Hotels we serve an early evening meal at 17.30hrs for children 11 and under. Please be aware that children will need to be supervised by a parent during this time. Children aged 12 years and above join the adult dinner. If a party books a chalet for exclusive use then children under 12 may join the adult meal at a supplement of £39. On arrival your hosts will discuss your child's menu for the week, but if you could please make any allergies or requirements known at booking we can prepare properly for your child's holiday.
Special Diets & Food Allergies: In Chalet Hotels, a vegetarian option is always available on the choice of menu.
Other special diets (e.g. vegan, gluten-free, low fat/cholesterol) can often be provided, but must be discussed with our reservations team before booking, and will incur a supplement of £35 per person, to cover additional administration costs and ingredients/menu changes. All such dietary requests and/or food allergies must be confirmed to us in writing by email or registered post at least 14 days prior to departure. For any guests who advise us on arrival of a special dietary requirement, a £60 charge will be payable in resort to cover additional catering costs.
We have a well-developed Food Allergy Policy in place, with a view to avoiding any allergic reaction incidents, and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing as above.
However, in choosing to travel with us, you accept the following facts:- that staff involved in catering, including children's meals, are generally not qualified catering professionals; that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet and Chalet Hotel kitchens and dining areas, so cross-contamination cannot be eliminated; that our staff cannot police what snacks third parties may bring into contact with the allergic person; that staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). We therefore cannot and do not guarantee the avoidance of specified ingredients, and you accept that in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction, our liability, if any, shall be limited to a refund of the special diet supplement paid.
Extreme Food Allergies: Where a food allergy is so severe that the slightest exposure to the substance in question could cause a life threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the chalet or Chalet Hotel environment are insufficient to guarantee your, or your child's, safety in which case, should you choose to proceed with the booking, you do so entirely at your own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract, and we will therefore have no liability to you at all in the event of any incident.

Our Staff
Most of our resort staff are younger than our adult guests, and some of our catering staff may not have professional catering qualifications. However, they have been chosen carefully, and undergo comprehensive Inghams training (staff who join us once the season is underway are trained in resort by the relevant managers). Chalet or Chalet Hotel staff have one well-earned day's rest each week, when breakfast is served as normal, and staff are then free until the following day, no other catering is provided. In the evening you have the opportunity to sample dinner in one of the village restaurants. Some chalets and Chalet Hotels have chalet, and occasionally other resort staff, living in, whilst in others there are no resident staff. If this is an important factor in choosing your holiday, please enquire about arrangements at the time of booking.

Important Chalet and Chalet Hotel Information

Cleaning and hygiene: With the constant movement of people in and out, it is an uphill task to keep the accommodation, particularly floors, clean. Your bedroom will be clean and tidy for your arrival and en suite bathrooms will be cleaned once, mid-week, during your stay. Otherwise its state is left to you. The chalet or Chalet Hotel staff will normally empty your accessible waste bins each day and clean all communal rooms (except on their day off). We are particularly conscious of the need for catering hygiene and during their pre-season training course, all our catering staff will have been trained to the Chartered Institute of Environmental Health's Level 2 in Food Safety. Our managers also carry out spot checks and full hygiene inspections regularly. If you are unhappy with any aspect of hygiene or cleaning, please raise the matter immediately in resort so that corrective action can be taken. Rooms must be vacated by 10am on departure day, so they can be made ready for arriving guests. Our properties are subject to local Health and Hygiene and Fire and Safety regulations and are regularly inspected by the relevant authorities. In addition, all our chalets and Chalet Hotels comply with applicable local fire regulations and are equipped with smoke detectors, fire extinguishers and fire blankets.
Security: Chalets and Chalet Hotels do not have safes for securing guests' valuables and it is unusual for chalets or Chalet Hotels to be locked during the day or overnight, or for there to be locks on bedroom doors. Chalet Hotels however normally have a night porter on duty. In many cases we offer keys or combination locks but this cannot be guaranteed.
Insurance: We cannot be held responsible for the damage to, loss or theft of personal belongings or equipment from any accommodation.
Telephones & TV: If a telephone facility is important to you we suggest you take a mobile phone or check with us to ascertain what service is available in your Chalet Hotel. We cannot offer the use of telephone points for e-mail access.
Where a TV is advertised, no guarantee is implied as to how many English-speaking channels will be available, if any.
WI-FI: It is planned to have WI-FI installed and available FREE of charge in all our chalets and Chalet Hotels for Winter 2012/13. However, in the event that technical or other issues prevent this, no refund or compensation will be paid, and no guarantee can be given that it will be available in all bedrooms. Safekeeping of your laptop computer is your own responsibility as is ensuring that it is properly insured. No liability will be accepted for damage to and loss of laptops from accommodation including if your insurance company refuses to pay out for any reason.
Smoking: We operate a no-smoking policy in all our chalets and Chalet Hotels. A guest who breaches this policy accepts liability for all consequential damages sought against Inghams by its other guests and/or the property owners.
Season start-up: We work hard to train all our staff pre-season to the standard required to deliver our brochured services, but our holiday prices are kept low for the first week of the season, reflecting the need for a degree of tolerance from our guests for the fact that staff are settling in to new roles.
Damage: We appreciate that normal usage causes wear upon furniture, fixtures and fittings and this is always taken in to consideration, but actual damage caused by guests, either by accident or negligence, must be paid for by the person who caused it, or by the party leader of the group.
If separate bookings are sharing a chalet or Chalet Hotel, we are not able to disclose any details appertaining to other guests.
The consumption of duty-free and locally purchased alcohol is prohibited in the public areas of Chalet Hotels, in accordance with local licensing laws.
Walking distances:  An average walking speed of 100 metres per minute has been assumed under normal ski resort conditions in standard footwear.
"Skiing to/from the door"/"Doorstep skiing": Where a chalet or Chalet Hotel is described as having this facility, it is defined as being possible to ski to/from 150m of that property. This is obviously subject to the snow conditions at that time and the individual skier's ability.

Terms & Conditions For Group Discounts

The following terms apply to the group free place reductions

• To qualify as a group, all guests must book at the same time, for the same departure date, resort and duration, and all communication and payment must be organised through one named individual as the group leader. Group members may however travel by different routes or methods, and/or occupy different price room/apartment-types, in which case the free places are allocated to the cheapest method and room-type used.
• The group size is calculated on the number of passengers paying the full adult brochure price. Any two children receiving a child discount of any level (except free places) or Family choice reduction count together as one full-paying person.
• Only one free child place is allowed per group.
• Free places and discounts are based on the basic adult price shown in the price panel, not including any applicable room, meal or flight supplements, ski-packs, ski/snowboard carriage, insurance, or any other ancillary costs.
• Group free places cannot be combined with any other offers or discounts advertised, and any online-booking discount except Cash-Back and hotel Early Booking Offers.
• Self-Drive groups or those travelling by train receive the same reduction as those on scheduled flights (band D).
• Later additions can be made to your group, subject to availability, but the original group discount will not be increased as a result of such additions. If your group size reduces after booking, the group discount will be reduced accordingly, and may be lost completely if all group conditions are no longer complied with, and re-costing may apply if room occupancy levels change.
• We have specific allocations of rooms at special Inghams rates in most hotels, and if extra rooms are required to accommodate your group, these may not be available at the same preferential rate, in which case 'extra to allocation' supplements may apply. If we have obtained such extra rooms to accommodate your group, we reserve the right to re-cost the holiday if your group later reduces in size.
• A £130 deposit is required from all group members, including those travelling on a free or reduced price place. The deposits taken against free places will then be credited to the group's final balance payment.
• The names of all group members are required at the time of booking for all scheduled flights, and any subsequent change will incur an amendment fee, or with some scheduled airlines, a cancellation and re-booking. For all charter flights, names are required within 14 days of booking, but we allow free name changes up to 28 days prior to departure, after which an administration fee for any further changes will apply.
• Only one invoice will normally be issued per group, to the group leader, and an administration charge is payable for any group member/s requiring separate invoice.
• The Group Leader is responsible for ensuring that every member of his/her group has appropriate wintersports travel insurance.
• Full payment must be made at least ten weeks prior to departure, by cheque, debit card or credit card. (Credit card payments incur a 2.5% credit card handling fee.)
• Group discounts for 14-night holidays on charter flights are lower and will be advised at the time of enquiry.
• We reserve the right to restrict the total number of free places allowed across multiple groups in the same property on the same date at any time.
• All group bookings are 'subject to availability', which includes respecting the right of hoteliers to decline single-sex groups or groups above a certain size.
• We strongly recommend pre-booking ski/snowboard carriage and ski-pack requirements at the time of booking, to avoid disappointment and ensure a smooth process on arrival in resort.
• The group free places and reductions shown in this brochure apply to Main Edition bookings only, and are correct at the time of going to press, but may be changed or withdrawn at any time. The correct reduction will be confirmed at the time of booking.

Terms & Conditions For Child Discounts

The following terms apply to the child reductions and free child places.

• Except where stated, child free and discounted places are based on the child/children sharing the room with at least two full-paying guests. A maximum of two discounted child places (including a free place if applicable) is permitted per room/suite/cabin/apartment.
• Free Places are limited to one per booking. A second child staying in the same room receives the 'Other Properties' percentage discount.
• FREE places and child discount percentages are calculated off the basic adult brochure price shown in the relevant price panel, not including room or flight supplements, ski-packs, ski/snowboard carriage, insurance, childcare or any other applicable costs.
• Children on Self-Drive or Accommodation-Only holidays receive the same percentage discounts for European charter flights, off the relevant adult basic Self-Drive or Accommodation-Only price.
• As they are by definition not "full-paying guests", children receiving a free place or child discount do not count
  -  towards the size of a Group for the purposes of calculating any Group Reduction;
  -  towards the occupancy figure in European apartments/cabins/suites for the purposes of calculating any applicable under-occupancy supplements. (In the unlikely event that the under-occupancy supplements make the total family price higher with the child discount than without, we will simply cost the holiday at the adult price, and give each child (max. 2 children). a special reduction of £50 per child.)
• Only one free child place is allowed per group claiming a Group Discount.
• If you choose a 'Family Choice' property and travel by scheduled flights, the child/ren receive/s the 'Other Properties' percentage discount.
• Infants (ie. under 2 years of age on the return travel date to the UK) pay an Infant Administration Fee as shown below, provided that the infant travels on a parent's lap, and no flight, coach or train seat is used.
  -  £49 in European hotels and apartments, with direct payment to the accommodation owner of any cot-hire & linen charges, food & drink costs or other applicable charges.
  -  £179 to North America, on the same basis as above.
  -  £99 in Inghams chalets and Chalet Hotels, where travel-cot hire, linen, baby-food, use of high-chair and changing-mat is included in this price.
• Please note that infants do not have their own luggage allowance, and must sit on a parent's lap on the flight, using a loop-belt attached to the adult safety belt.
• Child reductions and free places cannot be combined with online discounts.
• The child reductions shown in this brochure are correct at the time of going to press, but may be changed or withdrawn at any time. The correct price will be confirmed at the time of booking.
• If dual parent families abuse our single parent discounts we reserve the right to either cancel such bookings without notice or to re-invoice the booking at the correct price.