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Frequently Asked Questions

FAQ Topics

Amending your holiday

  • I need to change my holiday dates, hotel or resort, can I do this?
  • Please contact your travel agent, or our Pre-Departure Guest Services team on 01483 79 11 22 if you booked with us directly, as soon as possible if you wish to change any part of your holiday. We will then check if any charges apply from our suppliers and the availability of your new request. An admin fee of £25 per person may apply, as well as any additional costs from our suppliers. No significant changes can be made within 70 days of your departure.

  • I have already booked my holiday. How can I now add insurance?
  • Unfortunately, we are not able to add insurance to your booking after you have booked. However, you can purchase Inghams insurance direct with FOGG, by contacting them on 01623 631331. Alternatively, you are able to book online at

  • Can I add pre-book able extras to my booking before I travel?
  • It is possible to add extras to your booking up to 7 days prior to travel. Please either call our Administration team on 01483 79 11 22; email or contact your travel agent.

  • How much is it to change a name on my booking?
  • Depending on your flight, you will be charged £25 to make a name change. Please be aware that some scheduled flights will incur a much higher fee from the airline on top of the £25. Re-ticketing charges by scheduled/low cost airlines in respect of name changes will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes.

    Changing all names on the booking will classify as cancellation and incur the relevant fees at the time.

    Please contact your travel agent if you booked through one, or if you booked directly, contact our Pre-Departure Guest Services team for details – 01483 79 11 22

  • I have booked my holiday via a travel agent, who do I contact to change my booking?
  • If you have booked via a travel agent, you must notify them of any changes or amendments you wish to make. Your contract is with your travel agent so we are unable to make any changes directly.

  • How do I change/amend my online holiday booking?
  • If you need to make a change to your holiday booking, please contact our Administration team on 01483 79 11 22 or email

  • I may need to change my holiday, how do I do this?
  • We understand that everyone’s circumstances can change after you have confirmed a booking. We will always do our best to accommodate any changes that you need to make, but please be aware that there may be costs involved.

    If you have booked through a travel agent, please contact them to make any changes. If you have booked directly, please contact our Guest Services Pre-departure Team on 01483 79 11 22 or email them at Where we can meet your request to make a change to your booking, we will send you a revised confirmation invoice to confirm this within 24 hours.

  • Does it cost to add or make any changes to my holiday booking?
  • Yes, we do make a charge for making any amendments to your booking within 10 weeks of departure.

  • My date of birth is incorrect, do I need to update it?
  • If your date of birth is incorrect on your confirmation invoice, we will need to amend this, and there may be an admin charge of £25 as a result. Please be aware that changing your date of birth may affect the cost of your holiday, or any extras that you may have pre-booked, due to child and senior discounts.

  • My title is incorrect on my booking, is this an issue?
  • If your title (Mr, Mrs, Miss, Mstr, Ms, Dr) is incorrect on our paperwork, this will not affect your travel, as titles do not appear on passports. If you wish however for us to change your title please contact your travel agent, or our Pre-Departure Guest Services team on 01483 79 11 22 if you booked with us directly. Please note an admin fee will be charged to update your paperwork and any systems.

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