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Frequently Asked Questions

FAQ Topics

Booking your holiday

  • Once my holiday is booked can I make changes?
  • Yes, but in line with our booking conditions. In many cases admin fees and charges will apply. Within 10 weeks of departure, cancellation charges will come into effect. Holidays utilising scheduled and low cost flights will usually attract additional change and/or cancellation fees.

  • What can I expect once I have paid my deposit/full balance?
  • Once your holiday is confirmed either online or over the phone you will be given a reference number and shortly after you will receive an email with a holiday invoice and a copy of our terms and conditions.

  • Flights: Can I add extra luggage to my booking?
  • You will need to contact the airline with regards to extra baggage as we are unable to add this to your booking.

  • Flights: How can I book extra legroom flights?
  • We are able to book extra legroom on some flights, please contact us on 01483 79 11 22 or contact your travel agent for more information. You can also enquire at check-in.

  • Flights: Can I book my specific seat numbers?
  • No, but on selected charter flights you can guarantee you will be seated together. Some schedule and low cost airlines allow you to select seats, please contact us on 01483 79 11 22 or contact your travel agent for more information.

  • Flights: Are meals included on my flight?
  • All our airlines offer a 'buy on board' service which means you can buy light snacks and food when on the plane.

  • What do your holiday prices include?
  • The majority of our holidays are packages and include: transportation, accommodation and transfers to/from resort. You should check carefully that the holiday you intend to book includes the items you want. If you book online, a breakdown of what is included is displayed when booking online and you will be advised of what your holiday includes when you book over the phone. If, when you book, you are not given a flight option, no flights or transfers will be included. Your invoice will only outline what is included, not detail what is not included.

  • Are there certain holidays that can't be booked online?
  • There are a number of holidays which can only be booked over the phone. These include: Group bookings over 9 passengers, Tours, Multi Centres and Rail bookings. Please call our team on 01483 79 11 11 to make these types of bookings.

  • Hotel: If I request a balcony will the hotel charge me?
  • Possibly, if the hotel offers (for example) balcony rooms and you book a room with a without a balcony but request one, there is a chance that the hotel will charge you for a balcony on arrival. We recommend that if you do want a balcony or lake view (or other aspect) you book that before you travel.

  • Hotel: If I have a request regarding my hotel room will the hotel receive it?
  • Any request you make will be passed to the hotel but cannot be guaranteed.

  • How can I book my holiday?
  • You can book with us online or call our dedicated team on 01483 79 11 11. Our brochures are also available at most local travel agents.

  • What meals are included in the price of my holiday?
  • Your holiday will be based on one of the following board basis for your meals

    Room Only / Self-Catering - No meals will be included in the price of your holiday.

    Bed and Breakfast - Breakfast only will be included in the price of your holiday.

    Catered Chalet - Daily continental breakfast, afternoon tea/coffee & cake, 3 course set menu evening meal including a special regional menu on one night (6 nights a week) with a Prosecco apéritif before dinner, choice of complimentary quality wines. Vegetarian meals available (request at time of booking).

    Catered Chalet Hotel - Daily buffet breakfast, afternoon tea/coffee & cake, 4 or 5 course evening meals (6 nights a week) with an apéritif, choice of complimentary quality wines, tea/coffee & chocolates.

    Half Board - Your breakfast and evening meal will be included in the price of your holiday. In some cases you can choose to have lunch instead of dinner but the hotel will confirm this upon your arrival.

    Half Board Plus - Enhanced meal arrangements, with breakfast, packed lunch, afternoon tea, and dinner with wine included.

    Full Board - Your breakfast, lunch and evening meal will be included in the price of your holiday.

    Some of our hotels may also offer an "All-Inclusive" package exclusive to the Inghams' Programme. There is no universal definition of "all-inclusive" so it is important that you check over all the details that are included before booking this type of service.

  • Are my monies financially protected?
  • If booking a package, then yes. Inghams hold both ATOL and ABTA licences meaning that all holidays purchased, either direct with us or through one of our agents, are 100% financially protected.

  • On the accommodation page the price is 'From' what does that mean?
  • At this point the price is an indication of the final price and does not include any room or flight supplements. The price is based on the lowest available flight route with the lowest possible room.

  • Do I need to pay anything at time of booking?
  • Outside 10 weeks of departure, a deposit of £150 per person plus any insurance premiums. Inside of 10 weeks of departure - the full amount will be due.

    For more on details see on Paying for your holiday below.

  • Do you sell only packages?
  • No - we also offer flight or accommodation only bookings. Please note, no transfers are included with any of these options.

  • How can I tell you about special requirements I have?
  • If you book online you will be able to tell us about any special request you may have. These are only requests and may not be seen by us before you travel - Requests cannot be guaranteed. If there are things that are paramount to your holiday, such as (but not limited to): Wheelchair assistance, walk in shower, adaptive room etc you must make contact with us before you book on 01483 79 11 11 so we can send out the appropriate forms and make the appropriate arrangements for you.

  • Transfer: What do I do if I have booked a private transfer?
  • After you have collected your luggage, once you have arrived you should speak to an Inghams Rep who will take you to your private transfer.

  • Transfer: Can I request seats on the transfer?
  • Unfortunately not, there is no way to choose specific seats on your transfer coach.

  • Transfer: What will happen for my two centre transfer?
  • You will be advised of the arrangements for your transfer to your second centre by your rep, towards the end of your first centre stay.

  • I have booked my holiday online; can I view my booking online?
  • Unfortunately not yet, all your holiday details will be available on your confirmation email which will be emailed to you just after you have made your booking.

  • Are prices shown on your website up-to-date?
  • Prices and holiday availability for all holidays are updated every day. The price you pay is the amount shown when you confirm your holiday. You will only be liable for this cost (as confirmed on your payment screen) once you have confirmed your booking and payment details.

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