Frequently Asked Questions

FAQ Topics

Making a payment

  • What is the deposit for an Inghams holiday?
  • The deposit amount you pay to secure your holiday is usually £150 per person (but may be higher if any non-refundable elements are added at the time of booking).

  • What payment methods do you accept?
  • We accept payment using the following cards - MasterCard and Visa debit & credit cards.

    We do not accept American Express.

     

    We accept electronic transfers into our Barclays bank account;

    Account name – Hotelplan Ltd Client Account

    Account number – 93117413

    Sort code - 20-65-82

    Please ensure that your booking reference is clearly stated in the payment reference field.

     

    We also accept cheque payments made payable to Hotelplan Ltd, but please note your booking reference on the reverse of the cheque so we can apply the payment to the correct booking.

  • Is there a charge for using a credit card?
  • No, there are no charges for using credit or debit cards.

  • Can I view and make payments towards the cost of my holiday?
  • Yes you can view your booking online and make a payment by heading to our ‘manage my booking’ page, you will need your booking reference, lead passenger surname and departure date to log in: https://my.inghams.co.uk/login

     

    If you have booked through a travel agent please refer to them directly to pay for your holiday.

  • When is my final balance due?
  • Your final balance will be due 10 weeks before departure if you have booked directly with us. If you have booked with a travel agent, it may be due before then, and you should contact them to find out.

  • How do I pay for my holiday?
  • A payment will be required at the end of the booking process. If you are booking a holiday more than 10 weeks prior to travel, you will only pay a deposit of £150 per person to confirm the booking while the full balance will be due 10 weeks before departure (plus any additional non-refundable elements that may be added during booking) If you are booking within 10 weeks of your holiday departure date, full payment is required at the time of booking.

  • How do I pay my final balance?
  • You can pay your final balance through the ‘manage my booking’ page. You will need your booking reference, lead passenger surname and departure date to log in: https://my.inghams.co.uk/login or you can call our payments team on 01483 791961.

     

    If you have booked through a travel agent, please contact them directly to make payment.

  • Will I get a reminder when payments are due?
  • Yes, an email reminder will be sent out approximately 12 weeks before departure. We strongly recommend you do not rely on this service and you note down when your final balance is due.

     

    We do offer a service that you can opt into, where the remainder of your holiday balance is automatically debited from the payment card initially used, please let us know if this a service you would like to use.

     

    Please note that Inghams do not store your card details. These card details are retained by a separate financial company, regulated by the Financial Services Authority who ensure stringent data protection controls are in place.

  • Will I get charged if my payment is late?
  • If for any reason you do not make a payment on time, you may, as per the terms and conditions be charged up to £15 per person per day. Should you have an issue with payment and need to speak to someone, please call our Credit Control team on 01483 79 11 66 Monday – Friday 9:00 – 17:30.

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