Frequently Asked Questions

So that all families are seated as close together as possible, we pre-allocate seats on all of our flights in advance. If you have specific medical requirements, please contact your Reservation Consultant or Travel Agent.

Santa Breaks are not recommended for very small infants under 3 years of age. Toddlers 3 years+  generally love the excitement and magic of it all including the Santa’s Workshop.

Although children under 4 years old are not able to join any snowmobile safaris, it's possible for them to join the husky & reindeer safari excursion, under the care and supervision of an adult.

As we know that the weather is an important factor on our Santa Breaks holidays, we’re always keeping an eye on the forecast and speaking with our local suppliers. If we have any cause for concern about the weather conditions, we will endeavour to contact you 7 days before your departure to let you know.

If we and our suppliers believe that there’s not enough snow to run the activities included in your Santa Breaks package, we will contact you again 72 hours before travel with an update and advice on the options available to you, which may include cancellation.

Our Snow Guarantee – In the event that we decide that there is insufficient snow you will have the following choices: you can amend your travel dates to any of our other Santa Breaks dates that are available in the same season and at no cost, provided that the elements of the holiday (accommodation, room type, duration and party composition) remain the same. If you change any of the holiday elements, you’ll need to pay the difference in price if it is more expensive, or if the new arrangements are cheaper, you will receive a refund of the difference. If you decide not to travel at all, you can cancel with a full refund of all monies paid to Santa Breaks for the trip.

Please note: Snow Guarantee is only valid on 3/4 night Santa Breaks.

We aim to send out your pre-departure information pack 4-6 weeks before travel. Included in the information pack will be an informative “Santa Breaks” booklet with more information about Lapland and what will happen when you are in resort. The pack will also include luggage labels and blank letters for the children to write on, so they can hand them to Santa at the Santa’s workshop activity morning / afternoon.

Your e-ticket will follow by email approx. 2 weeks before travel. Please ensure that the names on the travel documentation match your passports exactly and call us for advice if there are any differences. All times shown on your e-ticket are local.

If you have booked via a travel agent, all information will be sent via your agent. Please contact them if you have queries.

Further information including a more detailed itinerary will be provided on arrival at Kittilä Airport.

As a trip to Santa’s Workshop is included for all guests, there is no need for a voucher as all the information is passed directly on to the workshop helpers in advance. For guests who have pre-booked one of our other exciting activities – the Combined Husky & Reindeer Safari, Ski Taster (4-night holidays only) or a Snowmobiling Adventure – vouchers for these will be issued in your welcome information pack provided on arrival at Kittilä Airport.

Visit Santa Breaks for more information about our optional excursions. These activities are also available to book locally, subject to availability, but we recommend you pre-book in advance to guarantee your place.

Thermal suits and boots are included in our prices for all Inghams Santa Breaks holidays for guests aged 3yrs and over. In both Levi and Ylläs, guests will be asked to collect their thermal suits and boots from our partner shop in the resort centre on arrival. For guests staying in the Ylläs Log Cabins, we usually make a stop on the way from the airport before dropping you off at your cabin, depending on how far your cabin is from the resort centre.

We can cater for all sizes, but please mention if you need an extra-large thermal suit or boots when you book so we can advise our partner shop in advance to make sure they have a suit available for you on arrival.

For children under 0-2yrs, parents must bring their own thermal clothing as this is not included in the holiday price and availability locally cannot be guaranteed.

Both Levi and Ylläs are above the Arctic Circle, so it is essential to bring the right clothing to make sure that you and your children are kept warm and happy throughout your visit. All guests will receive thermal suits and boots free of charge, but please make sure you bring cosy woollen socks, gloves, thermal underclothes, hats and a scarf or balaclava to cover your face if necessary with you!

We also recommend you also bring some additional mittens or gloves (ideally waterproof ones for children’s snow play) to be worn next to the skin.

Layers are the key to keeping warm here and are far more effective than one or two thick items, so the thermals, a shirt or roll-neck fleece and a jacket/anorak under your suit when outdoors is recommended.

Santa Breaks are magical, Christmas holidays to Finnish Lapland. Discover the secrets of Santa's workshop, meet his elvish helpers and experience the magic of the Arctic Circle over the period of a 3 or 4 night break. Guests staying on one of our 3 or 4 night breaks will receive flights, transfers, accommodation on either half board or self-catered basis and thermal suits and boots.

Santa Breaks holidays include a magical visit to Santa’s home, complete with a private audience with Santa himself. You’ll receive arctic thermal suits and snow boots for all adults and children (3 years and above). Choose from hotels, apartments, and cabins in Levi, Ylläs and Muonio, with choices of board basis from self-catered to full board. Every Santa Break includes a Festive Feast, filled with fun and games.

Experience Santa's enchanting grotto where you will enjoy a variety of activities in the untouched winter landscape with an exclusive private meeting with Santa himself. All included as part of your Santa Break holiday package.

Every Santa Break includes a special meeting with Santa Claus, plus a Festive Feast for everyone to enjoy Christmas dinner, games and even dancing! You'll also have a choice of optional excursions to add to your holiday, such as snowmobiling, husky and reindeer safaris.

Our Santa Breaks resorts are all situated in the Arctic Circle with a magical wilderness atmosphere! Ylläs boasts a traditional and picturesque ambiance that you'll absolutely love, Levi has a bustling centre with a great choice of cafe's, restaurants & bars, and Muonio is an all inclusive Santa experience in a remote wilderness area. Our resorts are perfectly set up for you to enjoy the magic of Christmas, providing you with the best chances to see the Northern Lights!

On a Santa Break to Levi you'll stay in the bustling ski village surrounded by the Arctic wilderness. A special meeting with Santa is included in your holiday and you'll have the option to add on other activities and excursions such as snowmobiling, a husky and reindeer safari and even try out skiing with a ski taster session (available on 4 night stays only).

Yes, you'll have a special private meeting with Santa during your holiday to Levi included in your 3 or 4 night Santa Break.

An exciting excursion to visit Santa is included as part of your Santa Breaks package to Levi. You'll also have the choice to add other activities like snowmobiling, husky sledding and a reindeer sleigh ride to your holiday.

Santa Breaks to Levi are the perfect choice for a special family holiday with children. The whole family will have the chance to experience the excitement of meeting Santa in Lapland. We offer accommodation choices suitable for families with children and extended families. Santa Breaks are not recommended for very small infants under 3 years of age.

An Inghams Santa Breaks holiday to Levi includes a special meeting with Santa, flights, transfers and accommodation, Arctic thermal suits and boots (3 years and over) and a Festive Feast. Our Inghams representatives will also be on hand throughout your stay to help make your holiday as magical as possible!

On a Santa Break to Muonio you'll find yourself in the Arctic wilderness where you'll have a special meeting with Santa, as well as snowmobiling, reindeer and husky excursions included in your package. Experience the ultimate Lapland package and enjoy cosy accommodation choices, full board meals and exciting Lapland activities.

Yes, you'll have a special private meeting with Santa during your holiday to Muonio included in your 3 or 4 night Santa Break

Exciting excursions are included as part of your Santa Breaks package to Muonio. You'll have the opportunity to go snowmobiling, husky sledding, take a reindeer sleigh ride and have a private meeting with Santa.

Santa Breaks to Muonio are the perfect choice for a special family holiday with children. Everyone will have the chance to experience the magic and excitement of meeting Santa in his home. Santa Breaks are not recommended for very small infants under 3 years of age.

An Inghams Santa Breaks holiday to Muonio includes a special meeting with Santa, flights, transfers and accommodation, Arctic thermal suits and boots (3 years and over) and a Festive Feast. Our Inghams representatives will also be on hand throughout your stay to help make your holiday as magical as possible!

On a Santa Break to Yllas you'll stay in an idyllic unspoiled Lappish village with marvellous scenery, where you'll have a special meeting with Santa, as well as snowmobiling, reindeer and husky excursions included in your package. Experience the ultimate Lapland package and enjoy cosy accommodation choices, full board meals and exciting Lapland activities.

Yes, you'll have a special private meeting with Santa during your holiday to Yllas included in your 3 or 4 night Santa Break.

An exciting excursion to visit Santa is included as part of your Santa Breaks package to Yllas. You'll also have the choice to add other activities like snowmobiling, husky sledding and a reindeer sleigh ride to your holiday.

Santa Breaks to Yllas are the perfect choice for a special family holiday with children. The whole family will have the chance to experience the excitement of meeting Santa in Lapland. We offer accommodation choices suitable for families with children and extended families. Santa Breaks are not recommended for very small infants under 3 years of age.

An Inghams Santa Breaks holiday to Yllas includes a special meeting with Santa, flights, transfers and accommodation, Arctic thermal suits and boots (3 years and over) and a Festive Feast. Our Inghams representatives will also be on hand throughout your stay to help make your holiday as magical as possible!