Frequently Asked Questions

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Switzerland Summer Rail Travel Pass – Summer 2016

  • What is the Swiss Half-Fare Travel Card?
  • The Swiss Half-Fare Travel Card is included in our prices for all guests staying Switzerland with us, including guests travelling to resort by car, rail from the UK or just booking accommodation only with us. The card gives you up to 50% discount on individual 1st and 2nd class fares on most of the superb Swiss Transport Network, so you can explore as much as you like at up to half the cost.

    If you are looking to use the local transport or walking lifts extensively when you are on holiday, we also recommend pre-booking a regional travel pass, which are usually available from 3 – 6 days depending on resort and in combination with your included half-fare travel card which gives you a discount (included in our prices), are a great value to explore the local area.

  • Are my transfers included?
  • If you book a package with us which includes flights or rail from the UK, return 2nd class transfers to resort are included in the price of your holiday. Your rail tickets along with instructions on how to complete the documentation will be sent to you in the post approx. 3 weeks’ before you are due to travel. If you are visiting more than one resort, your transfers in between resorts are also included.

  • Can I upgrade my rail transfers in Switzerland to 1st class?
  • Yes, you can upgrade to 1st class for all your rail transfers from just £33 per person return for single-centre holidays. Please request at time of booking.

  • Do I need to book transfers for children under 16 years old?
  • Children up to 15yrs incl. travel for free on the Switzerland Transport Network when accompanied by a parent. If you have children on your booking, you will be sent a ‘Family Card’ with your rail transfer tickets before travel. Children up 15yrs incl. travelling with a grandparent travel for free with the purchase of a grandparents’ card (approx. Sfr30 per card) – these can be purchased on arrival into Zurich or Geneva at the respective railway stations.

  • How do I find the train on arrival at the airport?
  • All of our flights are to either Geneva or Zurich, which both have railway stations within the airport terminals. The train stations are well signposted from the arrivals hall, have lift access and are reached in less than 5 minutes’ walk from arrivals. The platform required for your connection is specified on the rail itinerary sent to you with your rail tickets before departing the UK , but please do double check this when there as timetables are subject to change.

  • Will I be met on arrival at the airport?
  • You’ll also be met by an Inghams’ representative, who will direct you to the train station, which are located within the terminal buildings in both Geneva and Zurich. They will confirm your train transfer times and be happy to help should you have any queries.

  • Will I be met on arrival in resort?
  • Our team of Inghams’ representatives will meet you on arrival in resort wherever possible according to the train connections advised on your rail itinerary. If your hotel is not within walking distance from the hotel/bus station, a pick-up will be arranged for you to take you to your hotel with your luggage.

    Very occasionally the representative will not be available to greet you, but the hotel pick-up is organised for all guests. Just look out for an Inghams sign.

  • Is there a certain class I have to travel in?
  • All of our ‘Lakes and Mountains’ holidays to Switzerland booked with return flights, include return 2nd class rail transfers. 2nd class carriages are marked in red, so you can easily identify them from the platform. If you decide to take the optional upgrade to travel in 1st class at time of booking, look out for the yellow carriages. The same class applies for your whole journey from the airport to last point in resort, for any subsequent journeys between resort if you are staying in more than one of our featured destinations, and of course for your return journey to the airport on departure day.

  • How do I know where to get off?
  • You will have received a detailed rail itinerary for your entire journey airport to hotel with your rail transfer tickets, sent out approx. 3 weeks’ before departure. Please refer to your itinerary.

  • How do I find my hotel on arrival?
  • On arrival, you will be met from either your Inghams representative or by taxi if your hotel is not within walking distance from the train/bus station. If your hotel is less than 5 minutes’ walk, your rail itinerary will give directions on how to get there. Contact details for your hotel and Inghams resort rep are also provided – please refer to your rail itinerary for details.

  • What if I need help with my bags?
  • If you need help with your bags, the Swiss Railways offer a luggage transfer service to most resorts. The ‘Fly-luggage’ service allows you to send your bags from your UK departure airport all the way to your hotel at a cost of from £14 per item per way. This may be booked with us before departure. There are 2 levels of service – ‘Standard’ and ‘Express’:

    - On the ‘Standard’ service, luggage may not arrive in resort until the morning 2 days after you arrive, so we do not recommend sending any essentials on this service to make sure you can make the most of your time in resort!
    - The ‘Express’ service is available from £25 per item per way for guests landing into Switzerland before 11:30am. For flights landing after 11:30am, only the ‘Standard’ service is available.

    Please click here for more info:

    If you do decide to use the service, you will be sent the relevant documentation and instructions with your rail transfer tickets and rail itinerary.

    An alternative service to transfer your luggage is via our partner ‘Luggage Mule’, who pick-up your luggage from your home a few days before you are due to travel and courier them to your end destination so they are waiting for you when you arrive. Prices start from approx. £69 per item per way, and Inghams receive a 5% discount. This must be booked directly with Luggage Mule. Please call 01618702364 for more details and to book.

  • Will you send me tickets?
  • Transfer rail tickets and any fly-luggage tickets, if booked, are sent out to the lead passenger on your booking approximately 3 weeks before departure. If you do not receive your tickets and you are travelling in the next 10 days, please contact us on 01483 79 11 22 or email us on ticketing@inghams.co.uk. Any seat reservations for the scenic routes included on our independent multi-centre rail holidays ‘ Glorious Glacier Express’, ‘Undiscovered Switzerland’ and ‘Lake to lake UNESCO’ will be issued to you locally by your Inghams resort representative.

    Any pre-booked regional travel passes will be issued locally, so you can choose which day to start exploring.

  • Do I need to validate my tickets?
  • Your transfer tickets are sent to you before departure. You will have also received instructions on how to complete your documentation to validate it before your journey. Your ticket is a return ticket so please keep them safe during your holiday as they cannot be replaced.

  • Who do I call if I have a problem?
  • If you have any queries about your booking or journey before departing the UK, please contact our pre-departures services team on 01483 791 122. Should you have any issues whilst travelling in Switzerland, a contact number for your resort rep and our overseas operating office are both provided on your rail itinerary

  • Can I pre-book a ‘Swiss Pass’?
  • Swiss Passes gives you unlimited travel on the entire Swiss travel network included for 4, 8 or 15 consecutive days, and are available to pre-book at a supplement from £169 2nd class. These are a great option for guest wishing to explore outside the region they are staying in, to see more of Switzerland. If you are looking to stay within the region, we recommend pre-booking a regional pass if available – see individual resort pages for information.

    When booking a Swiss Pass, the transfer ticket (incl. Half-Fare Travel Card) is still issued to cover your journeys to/from the airport.

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