Contact Us

To make a booking over the phone

Our best prices are always available online. However, should you require further information before you book, or would like to book one of the few holidays that are not available online, our UK based sales team will be happy to help you:

Ski / Lakes & Mountains /Santa Breaks Holidays: 01483 79 11 11
Group Holidays: 01483 79 11 33

Opening hours: Monday-Friday 9am-6pm; Saturday 9am-5.30pm


Help with your online booking

If you are experiencing technical difficulties whilst booking online, please contact our Helpdesk on: 01483 79 11 11

To amend your booking over the phone

If you need to change or cancel your booking please contact our Administration Department on: 01483 79 11 22

For payment and ticketing enquiries

If you have any questions over the making payments for your holiday or ticketing enquiries please contact us on: 

Payments01483 79 11 66
Ticketing: 01483 79 11 22 or email

Opening hours: Monday-Friday 9am-5:30pm. 

Please note that your holiday documents will be sent to you within 14 days of your departure.

Post-holiday issues

If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post.
In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

By Email:

By Post:

Guest Services
Mountain House
Station Road

In an emergency

If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 79 11 78.

Media Enquiries

For any enquiries regarding press trips, information or image requests, please contact:

Lisa Tyrrell
Public Relations Manager
Twitter: @lisantyrrell

Lydia Crisostomo
Public Relations Executive
Twitter: @lydiacrisostomo

To order a brochure

You can view or order a brochure for postal, email or online delivery on our online brochure request page or download our iPad app to view all our brochures.

Download _on _the _App _Store _Badge _US-UK_135x 40_0824

Alternatively, call our 24 hour brochure line on 01483 79 11 11.

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