Privacy & Security

Inghams is committed to protecting the privacy of personal information you provide.

We have taken all reasonable steps to have in place appropriate security measures to protect your information. This policy lets you know what, why and how we store information about you and the precautions taken.

Inghams Online Booking Security

All appropriate steps have been taken to ensure the security of information entered on this site. When you book with us, a secure server is used. We take full responsibility for ensuring that proper security measures are in place to protect your information.

Our entire online booking system is secured using SSL with 128 bit (high) encryption - industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as the SSL (Secure Sockets Layer), you can check this is active by looking for the padlock symbol on many browsers. This encryption provides greater consumer protection than many forms of offline credit card payment.

This can be verified by on the first booking page and selecting 'Properties'.

Please click here to view the security Server Certificate status.

Your Information

Your information is collected when you request information from us, contact us, register your preferences with myInghams on our website, subscribe to email communications, take part in competitions or surveys, provide us with feedback such as customer reviews or make a booking with us.

Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don't confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we certainly won't share it with any other company. Our aim is simply to provide you with the highest level of service that we can. 

In order to process your request or booking and to ensure that we meet your requirements we need to use information you provide such as name, contact details, any special needs/dietary requirements, email address, credit card details etc. This includes information about other persons on your booking and you are responsible for ensuring other members of your party sharing your booking are aware of our Privacy Policy and consent to your acting on their behalf.

Sometimes we may also request additional information. For example, we may ask if you require special assistance or have a special meal preference when travelling. If you do not provide us with this information then we may not be able to meet any such special needs or requests you may have.

We will endeavour to keep your information updated whenever we get the opportunity to keep it current, accurate and complete. We will confirm the details we hold about you on request.

Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Data Protection and how we use your Information

Disclosure of personal information

Inghams will not sell, or allow third parties access to your information without your approval. However, from time to time Inghams must disclose information.

We must pass your information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Disclosures may include the transfer of your personal information between countries. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.

We will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide you with your booking. In making a booking, you consent to this information being passed on to the relevant persons.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our training and service, and in the interest of security, we may monitor and/or record your telephone calls and customer activities on our website including transactions. All monitoring records are and shall remain our sole property.

Marketing

We do not share any information with third parties (except with other Hotelplan companies), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please contact us and let us know. To unsubscribe from email communications, please click here. Please allow 14 days for your information to be updated throughout our systems.

Use of cookies

A "cookie" is a small text file which Inghams may put on your computer's hard disk so remember you. We may use cookies on our website to remember where you are on the site and to be able to recognise your computer at a later time.

Session cookies allow you to carry information across pages of our site and avoid having to re-enter information plus allow you to carry information through to our online booking system.

Persistent cookies allow your computer to remember your login and the searches you have made plus to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.

Session cookies remain in the cookie file of your browser until you leave the site. Persistent cookies remain in the cookie file of your browser for much longer.

In addition, 3rd parties may serve cookies via this site. These may be used to serve advertisements and track whether these advertisements are clicked on by users and to tailor content to your preferences.

We cannot identify you personally from this information - a cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address.

Accepting cookies on your computer can help you to take full advantage of the website's functionality. Although you cannot block "session" cookies, you can configure your Internet browser so that it can reject both "persistent" and "third party" cookies or have them expire after a specific length of time. How you do this will depend upon the Internet browser you use.

We may use cookies to provide information about your previous use of our website (e.g. previous searches, login) and/or display content more relevant to you. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. We may also use cookies to assess effectiveness of online advertising campaigns.

Use of Web Beacons

Some of our web pages may contain electronic images known as 'Web Beacons' (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Links to Third-Party Websites

Our website(s) may contain links to other sites not controlled by us. We are not responsible for the content, actions or policies of those websites. It is your responsibility to manage your use of these websites. Our holidays and other services we offer are sometimes featured on websites operated by travel agents or other third parties. We have absolutely no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

Third-Party Website Tracking

We may use third-party web tracking to help analyse where visitors go and what they do while visiting our website(s). These 3rd parties may also use anonymous information about your visits to this and other websites in order to improve their products and services.

Your Rights

You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

You have the right to ask in writing not to receive direct marketing material about our products and services. You can also use the "unsubscribe" link and functionality on our emails and, if the functionality is available, amend your preferences in "MyInghams".

Once we are properly notified, we will take the necessary steps to stop using your information in this way.

We are awaiting clarity on a European e-Privacy directive from the Department for Culture, Media and Sport (DCMS) in order to comply with any future laws which concern the use of cookies.

Contact Details

If you have any questions about the privacy and security of your personal information, please contact us.

Inghams Details

Inghams is registered in England and Wales as Hotelplan Limited. No 350786. Registered office address: Mountain House, Station Road, Godalming, Surrey GU7 1EX. See our Contact Us page for our hours of business.