What do you need help with?
To make a booking over the phone
Our best prices are always available online. However, should you require further information before you book, or would like to book one of the few holidays that are not available online, our UK based sales team will be happy to help you.
You can call them on: 01483 945 105.
Opening hours:
Mon - Fri: 9am - 7pm
Sat: 9am - 5:30pm
Sun: 10am - 4pm
You can use the live chat on our website or email enquiries@inghams.co.uk and we will endeavour to reply to your enquiry as soon as possible.
Help with your online booking
If you are experiencing technical difficulties whilst booking online, you can use the live chat on our website or please contact our Reservations team on: 01483 945 105.
To amend your booking over the phone
If you need to change or cancel your booking please contact our Administration Department on: 01483 791 122, email beforeyoutravel@inghams.co.uk or you can complete our customer contact form below and select the 'Before You Go' option.
Opening hours:
Mon - Fri: 9am - 7pm
Sat: 9am - 5:30pm
Sun: 10am - 4pm
Whilst on holiday
Who do I contact if a problem occurs during my holiday?
If you have a problem or accident on your holiday you should be able to find your representative’s contact number in your welcome pack. If you have an Inghams welcome board or book in your accommodation, your representative’s contact number will also be available here. Alternatively, if you can’t get hold of your rep you can speak to your chalet or hotel staff who should be able to contact the representative for you. Our experienced team in your resort are there to ensure you have an enjoyable holiday with us so please don’t hesitate to contact them should you need anything.
For payment and ticketing enquiries
If you have any questions about payments or ticketing please contact us on:
Payments: 01483 791 166
Ticketing: 01483 791 122 or email beforeyoutravel@inghams.co.uk
Or you can complete the customer contact form below and select the 'Before You Go' option.
Opening hours:
Mon - Fri: 9am - 7pm
Sat: 9am - 5:30pm
Sun: 10am - 4pm
Please note that your holiday documents will be sent to you within 14 days of your departure.
Post-holiday issues
If you have returned from your holiday and would like to get in touch with our Guest Relations team or make a complaint, please do so by writing to us by email or via post. If you prefer, you can also complete our customer contact form below and we will endeavour to reply to your enquiry as soon as possible.
In order for us to deal with your queries, please provide as much information as possible, including your booking reference and holiday dates.
By email: guest.relations@inghams.co.uk
By post:
Guest Services
Inghams
Nelson House
55 Victoria Road
Farnborough
Hampshire
GU14 7PA
Lost Property
If you need to get in touch about an item of lost property, please get in touch with our overseas team in your destination using one of the following email addresses:
lostpropertyANDORRA@inghams.co.uk
lostpropertyAUSTRIA@inghams.co.uk
lostpropertyCANADA@inghams.co.uk
lostpropertyFINLAND@inghams.co.uk
lostpropertyFRANCE@inghams.co.uk
lostpropertyITALY@inghams.co.uk
lostpropertySWITZERLAND@inghams.co.uk
To order a brochure
You can request a copy of our brochures on our brochure request page or alternatively, call our 24 hour brochure line on 01483 945 105.
Future Season Enquiries
If your holiday for this year is already planned and you're thinking ahead to next year, but can't find the dates you want on sale yet, then pre register your interest here. Include details about where and when you would like to travel, the accommodation if you know it, number of guests and your departure airport, and we will get back to you with an update when this is due to go on sale.
PR enquiries for travel writers
For any enquiries regarding press trips, information or image requests, please email: PRRequests@hotelplan.co.uk.