Our best prices are always available online. However, should you require further information before you book, or would like to book one of the few holidays that are not available online, our UK based sales team will be happy to help you:
Ski / Lakes & Mountains / Santa Breaks Holidays: 01483 79 11 11
Group Holidays: 01483 79 11 33
Opening hours: Monday to Friday 8.30am – 8pm, Saturday 9am - 5.30pm & Sunday 10am - 4pm.
If you are experiencing technical difficulties whilst booking online, please contact our Helpdesk on: 01483 79 11 11
If you need to change or cancel your booking please contact our Administration Department on: 01483 79 11 22 or email firstname.lastname@example.org
Opening hours: Monday to Friday 8.30am – 5.30pm & Saturday 9am - 5.30pm.
If you have any questions over the making payments for your holiday or ticketing enquiries please contact us on:
Payments: 01483 79 11 66
Ticketing: 01483 79 11 22 or email email@example.com
Opening hours: Monday to Friday 9am – 6pm & Saturday 9am - 5.30pm.
Please note that your holiday documents will be sent to you within 14 days of your departure.
If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post.
In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.
By Email: firstname.lastname@example.org
If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 79 11 78.
If your holiday for this year is already planned and you're thinking ahead to next year, but can't find the dates you want on sale yet, then send us an email at email@example.com. Include details about where and when you would like to travel, the accommodation if you know it, number of guests and your departure airport, and we will get back to you with an update when this is due to go on sale.
For any enquiries regarding press trips, information or image requests, please contact:
Group Head of Marketing
Tel: 01483 79 10 49
Please do not contact Hills Balfour for non-PR enquiries.
You can view or order a brochure for postal, email or online delivery on our online brochure request page or