Contact Us

To make a booking over the phone

Our best prices are always available online. However, should you require further information before you book, or would like to book one of the few holidays that are not available online, our UK based sales team will be happy to help you:

Ski / Lakes & Mountains / Santa Breaks Holidays: 01483 79 11 11
Group Holidays: 01483 79 11 33

Opening hours: Monday to Friday 8:30am – 8pm, Saturday 9am - 5.30pm & Sunday 10am - 4pm.

Help with your online booking

If you are experiencing technical difficulties whilst booking online, please contact our Helpdesk on: 01483 79 11 11

To amend your booking over the phone

If you need to change or cancel your booking please contact our Administration Department on: 01483 79 11 22 or email

Opening hours: Monday to Saturday 9am - 5.30pm.

For payment and ticketing enquiries

If you have any questions over the making payments for your holiday or ticketing enquiries please contact us on:

Payments: 01483 79 11 66
Ticketing: 01483 79 11 22 or email

Opening hours: Monday to Saturday 9am - 5.30pm.

Please note that your holiday documents will be sent to you within 14 days of your departure.

Post-holiday issues

If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post.

In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

By Form:

By Email:

By Post:

Guest Services
Mountain House
Station Road

In an emergency

If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 79 11 78.

Future Season Enquiries

If your holiday for this year is already planned and you're thinking ahead to next year, but can't find the dates you want on sale yet, then send us an email at Include details about where and when you would like to travel, the accommodation if you know it, number of guests and your departure airport, and we will get back to you with an update when this is due to go on sale.

PR enquiries for Travel writers

For any enquiries regarding press trips, information or image requests, please contact:

Frankie Gibson
PR Executive
Tel: 01483 79 10 45


To order a brochure

You can request a copy of our brochures on our brochure request page or alternatively, call our 24 hour brochure line on 01483 79 11 11.

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