To make a booking over the phone
Our best prices are always available online. However, should you require further information before you book, or would like to book one of the few holidays that are not available online, our UK based sales team will be happy to help you:
Ski: 01483 791 112
Lakes & Mountains: 01483 791 111
Italy: 01483 791 100
Santa Breaks Holidays: 01483 791 112
Group Holidays: 01483 791 133
Opening hours:
March to August:
Monday – Friday : 9am – 5:30pm
Saturday & Sunday : Closed
September to February:
Monday – Friday : 9am – 8pm
Saturday : 9am – 5.30pm
Sunday : 10am – 4pm
Or you can complete our customer contact form below and we will endeavour to reply to your enquiry as soon as possible.
Help with your online booking
If you are experiencing technical difficulties whilst booking online, please contact our Helpdesk on: 01483 791 111
To amend your booking over the phone
If you have questions about COVID-19 (Coronavirus), please visit our Coronavirus page for the latest updates.
If you need to change or cancel your booking please contact our Administration Department on: 01483 791 122, email beforeyoutravel@inghams.co.uk or you can complete our customer contact form below and select the 'Before You Go' option.
Opening hours: Monday to Saturday 9am - 5.30pm.
For payment and ticketing enquiries
If you have any questions over the making payments for your holiday or ticketing enquiries please contact us on:
Payments: 01483 791 166
Ticketing: 01483 791 122 or email ticketing@inghams.co.uk
Or you can complete the customer contact form below and select the 'Before You Go' option.
Opening hours: Monday to Saturday 9am - 5.30pm.
Please note that your holiday documents will be sent to you within 14 days of your departure.
Whilst on holiday
Who do I contact if a problem occurs during my holiday?
If you have a problem or accident on your holiday you should be able to find your representative’s contact number in your welcome pack. If you have an Inghams welcome board or book in your accommodation, your representative’s contact number will also be available here. Alternatively, if you can’t get hold of your rep you can speak to your chalet or hotel staff who should be able to contact the representative for you. Our experienced team in your resort are there to ensure you have an enjoyable holiday with us so please don’t hesitate to contact them should you need anything. As a last resort please call the emergency contact number +44 1483 79 11 78. This will take you through to a member of staff based in the UK who will endeavour to find the best person from our overseas team who can assist you.
Post-holiday issues
If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post. Or if you prefer, you can complete our customer contact form above and we will endeavour to reply to your enquiry as soon as possible.
In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.
By Email: guest.services@inghams.co.uk
By Post:
Guest Services
Inghams
Mountain House
Station Road
Godalming
Surrey
GU7 1EX
In an emergency
If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 791 178.
Future Season Enquiries
If your holiday for this year is already planned and you're thinking ahead to next year, but can't find the dates you want on sale yet, then send us an email at prereg@inghams.co.uk. Include details about where and when you would like to travel, the accommodation if you know it, number of guests and your departure airport, and we will get back to you with an update when this is due to go on sale.
PR enquiries for Travel writers
For any enquiries regarding press trips, information or image requests, please email: marketing@hotelplan.co.uk.
To order a brochure
You can request a copy of our brochures on our brochure request page.
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