Inghams Lapland COVID-19 Hub

Travel Advice

Important update for all arrivals into the UK – 09:00 07/01/2022

Lapland in resort

In Resort Information

Use this interactive tool to find out what you need to do to prepare to head to your Lapland holiday destination.

Your Ski Holiday FAQs

Your Lapland Holiday FAQs

We've pulled together answers to all of the most commonly asked questions about your Lapland holiday booking.

 

COVID-19 FAQs

COVID-19 FAQs

For UK customers, including information refunds, our policies and what to do if your holiday with us can’t take place.

In Safe Hands

In Safe Hands

Learn how we're giving you extra peace of mind for your next ski holiday with Inghams.

Travel Requirements

Travel Requirements

Use this interactive tool to find out what you need to do to prepare to head to your ski holiday destination.

 

Frequently Asked Questions – Lapland 2021/22

Jump to the relevant section quickly below.

Is my holiday going to take place as planned?

What are my options if my holiday will not be going ahead?

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

What if I receive a positive test whilst I’m on holiday before I travel back to the UK?

Will my Lapland experience be different due to Coronavirus?

How will the rides/activities be cleaned in resort?

Will our snowsuits be cleaned?

What will the Santa experience look like?

My question hasn’t been answered, where do I find more information about my trip with Inghams?

 

Is my holiday going to take place as planned?

Our Santa Breaks and Lapland trips are currently expected to go ahead as planned this coming winter. We will be reviewing all operations on a regular basis in light of the COVID-19 situation and will only travel to destinations that are exempt from the FCDO’s essential travel only list.

If the guidance changes for Finland, and this has an effect on our ability to provide your holiday, we will be in contact as soon as we can to talk through your options.

 

What are my options if my holiday will not be going ahead?

If we are unable to provide your holiday arrangements as booked, you can move your holiday to a later date and you’ll have no amendment fee to pay. The holiday will be at the current selling price of your new date and your deposit will carry over.

We understand that not everyone will be able to postpone their holiday. In this instance, you will be entitled to a full refund of what you’ve currently paid. We will be in touch to discuss which option you would like to proceed with.

 

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

We are confident that our 2021 Santa Breaks and 2021/2022 Lapland trips will go ahead as planned and full balances will be due 10 weeks before departure and our usual booking terms & conditions apply.

 

What if I receive a positive test whilst I’m on holiday before I travel back to the UK?

If at any point during your holiday you test positive or feel unwell with COVID-19 symptoms you should stay in your room, seek medical assistance if required and let your accommodation management and Inghams Representative (details in your Welcome Pack) know immediately. Our in-country teams will be there to help and support you throughout.

You will then be required to follow local regulations, which can vary from country to country, and you will need to contact your travel insurer for assistance and advice on next steps in the first instance.

Cover will vary dependent on the provider and level of cover you have chosen. Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips.

 

Will my Lapland experience be different due to Coronavirus?

We know a trip to Lapland is a magical experience and we understand that our guests may be feeling a mixture of excitement and nerves, but at this point in time we are confident that we will be able to take you away this year. The health and safety of every guest who travels with us, including our staff and Santa, is always our top priority. Whilst we will be making some small changes to ensure this is possible, we believe that we will still be able to deliver your holiday as you expect it to be.

Due to the constantly changing nature of the Coronavirus crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Our holidays will be subject to the local Covid-19 regulations in Finnish Lapland and those of our airlines or transport providers, and we recommend that you are familiar with these before you travel. Information can be found on the Finland country page of the Foreign, Commonwealth & Development Office’s (FCDO) website, so please ensure that you read these.

For the most up to date information on everything we are doing to make your holiday as safe as possible, please visit our What to Expect on your Lapland Holiday with Inghams hub.

 

How will the rides/activities be cleaned in resort?

If activities or rides are included as part of your holiday, they will be cleaned after each use throughout the day, as well as an enhanced cleaning process before the Santa’s Hideaway and excursion locations open. We politely request that all our guests uphold the highest possible hygiene standards – through regular hand washing and using hand sanitiser when available.

 

Will our snowsuits be cleaned?

If a snowsuit is included as part of your holiday, they will be cleaned before each use and you will collect yours via a one-way system on arrival into the resort.

 

What will the Santa experience look like?

If you have a Santa experience included as part of your holiday, currently, we do not anticipate that Santa will be behind a screen or a face covering; however we are planning for him to be socially distanced when you meet him, and there may be clear screens to the side of Santa’s chair. This is to keep everyone safe, whist still keeping the magic alive and ensuring your family get their special photo with him.

 

My question hasn’t been answered, where do I find more information about my trip with Inghams?

For more information on if COVID-19 disrupts your trip and if we have to cancel your holiday, please visit our General FAQs page for more information.

Travel Advice

Important update for all arrivals into the UK – 09:00 07/01/2022

The UK Government have announced new border entry rules that came into effect from 04:00 on Friday 7 January - all travellers who qualify as fully vaccinated will no longer need to take a COVID-19 test before travel to the UK, and will no longer need to quarantine upon arrival.

From 04:00 on Sunday 9th January, all travellers arriving into the UK may choose to take a lateral flow test instead of a PCR test as the required Day 0-2 COVID test. The test will need to be booked via a private testing provider before travelling to the UK. Lateral Flow tests can be booked from 04:00 Friday 7th January. NHS self-tests are not accepted. For arrivals into England, Wales and Northern Ireland, the fully vaccinated rules also apply to children aged 5-17 (under 5s are exempt). For arrivals into Scotland, the fully vaccinated rules apply to children aged 11-17 (under 11s are exempt).

The rules for people who do not qualify as fully vaccinated remain unchanged.

For more information, please visit: https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19

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