Frequently Asked Questions

The deposit amount you pay to secure your holiday is usually £150 per person (but may be higher if any non-refundable elements are added at the time of booking).

We accept payment using the following cards - American Express, MasterCard and Visa debit & credit cards.

We accept electronic transfers into our Barclays bank account;

Account name – Hotelplan Ltd Client Account

Account number – 93117413

Sort code - 20-65-82

Please ensure that your booking reference is clearly stated in the payment reference field.

We also accept cheque payments made payable to Hotelplan Ltd, but please note your booking reference on the reverse of the cheque so we can apply the payment to the correct booking.

No, there are no charges for using credit or debit cards.

Yes you can view your booking online and make a payment by heading to our ‘manage my booking’ page, you will need your booking reference, lead passenger surname and departure date to log in: https://my.inghams.co.uk/login

If you have booked through a travel agent please refer to them directly to pay for your holiday.

Your final balance will be due 10 weeks before departure if you have booked directly with us. If you have booked with a travel agent, it may be due before then, and you should contact them to find out.

A payment will be required at the end of the booking process. If you are booking a holiday more than 10 weeks prior to travel, you will only pay a deposit of £150 per person to confirm the booking while the full balance will be due 10 weeks before departure (plus any additional non-refundable elements that may be added during booking) If you are booking within 10 weeks of your holiday departure date, full payment is required at the time of booking.

You can pay your final balance through the ‘manage my booking’ page. You will need your booking reference, lead passenger surname and departure date to log in: https://my.inghams.co.uk/login or you can call our payments team on 01483 791961.

If you have booked through a travel agent, please contact them directly to make payment.

Yes, an email reminder will be sent out approximately 12 weeks before departure. We strongly recommend you do not rely on this service and you note down when your final balance is due.

We do offer a service that you can opt into, where the remainder of your holiday balance is automatically debited from the payment card initially used, please let us know if this a service you would like to use.

Please note that Inghams do not store your card details. These card details are retained by a separate financial company, regulated by the Financial Services Authority who ensure stringent data protection controls are in place.

If for any reason you do not make a payment on time, you may, as per the terms and conditions be charged up to £15 per person per day. Should you have an issue with payment and need to speak to someone, please call our Credit Control team on 01483 79 11 66 Monday – Friday 9:00 – 17:30.

Your holiday will be based on one of the following board basis for your meals

Room Only / Self-Catering - No meals will be included in the price of your holiday.

Bed and Breakfast - Breakfast only will be included in the price of your holiday.

Catered Chalet - Daily buffet breakfast, afternoon tea/coffee & cake, 4 or 5 course evening meals (5 nights a week) with an apéritif, choice of complimentary quality wines, tea/coffee & chocolates.

Catered Chalet Hotel & Extra Chalets - Daily buffet breakfast, afternoon tea/coffee & cake, 4 or 5 course evening meals (6 nights a week) with an apéritif, choice of complimentary quality wines, tea/coffee & chocolates.

Half Board - Your breakfast and evening meal will be included in the price of your holiday. In some cases you can choose to have lunch instead of dinner but the hotel will confirm this upon your arrival.

Half Board Plus - Enhanced meal arrangements, with breakfast, packed lunch, afternoon tea, and dinner with wine included.

Full Board - Your breakfast, lunch and evening meal will be included in the price of your holiday.

Some of our hotels may also offer an "All-Inclusive" package exclusive to the Inghams' Programme. There is no universal definition of "all-inclusive" so it is important that you check over all the details that are included before booking this type of service.

You will need to contact the airline with regards to extra baggage as we are unable to add this to your booking.

No, but on selected charter flights you can guarantee you will be seated together. Some schedule and low cost airlines allow you to select seats, please contact us on 01483 79 11 22 or contact your travel agent for more information.

We are unable to book extra legroom flights, but this is generally available at check-in.

We understand that everyone’s circumstances can change after you have confirmed a booking. We will always do our best to accommodate any changes that you need to make, but please be aware that there may be costs involved.

If you have booked through a travel agent, please contact them to make any changes. If you have booked directly, please contact our Guest Services Pre-departure Team on 01483 79 11 22 or email them at beforeyoutravel@inghams.co.uk. Where we can meet your request to make a change to your booking, we will send you a revised confirmation invoice to confirm this within 24 hours.

It is possible to add extras to your booking up to 7 days prior to travel. Please either call our Administration team on 01483 79 11 22; email admin@inghams.co.uk or contact your travel agent.

Depending on your flight, you will be charged £25 to make a name change. Please be aware that some scheduled flights will incur a much higher fee from the airline on top of the £25. Re-ticketing charges by scheduled/low cost airlines in respect of name changes will incur cancellation charges on a scale of £100 upwards. Some scheduled airlines may not permit flight or name changes.

Changing all names on the booking will classify as cancellation and incur the relevant fees at the time.

Please contact your travel agent if you booked through one, or if you booked directly, contact our Pre-Departure Guest Services team for details – 01483 79 11 22

If your title (Mr, Mrs, Miss, Mstr, Ms, Dr) is incorrect on our paperwork, this will not affect your travel, as titles do not appear on passports. If you wish however for us to change your title please contact your travel agent, or our Pre-Departure Guest Services team on 01483 79 11 22 if you booked with us directly. Please note an admin fee will be charged to update your paperwork and any systems.

If your date of birth is incorrect on your confirmation invoice, we will need to amend this, and there may be an admin charge of £25 as a result. Please be aware that changing your date of birth may affect the cost of your holiday, or any extras that you may have pre-booked, due to child and senior discounts.

Please contact your travel agent, or our Pre-Departure Guest Services team on 01483 79 11 22 if you booked with us directly, as soon as possible if you wish to change any part of your holiday. We will then check if any charges apply from our suppliers and the availability of your new request. An admin fee of £25 per person may apply, as well as any additional costs from our suppliers. No significant changes can be made within 70 days of your departure.

If you have booked via a travel agent, you must notify them of any changes or amendments you wish to make. Your contract is with your travel agent so we are unable to make any changes directly.

We really hope that you don’t have reason to cancel your holiday arrangements with us, but if you do, we ask that you let us, or your travel agent know immediately.

If you have booked directly with Inghams, please contact us by choosing one of the following options. Please note that if you have booked via a travel agency, you must cancel with them directly.

Email:beforeyoutravel@inghams.co.uk

Phone : 01483 791122

Post ; Pre-Departure Guest Services, Mountain House, Station Road, Godalming, Surrey, GU7 1EX.

Your holiday deposit is non-refundable. If you cancel prior to the scheduled date of departure, you will be liable to pay the cancellation charges set out in the table on our Terms and Conditions section 4, bracket B. The term “total holiday cost” in the table means the total holiday cost for all persons cancelling and shown on our invoice and includes extras.

Click here for Terms and conditions

Please be aware that if one member of your party wishes to cancel, this may mean that the accommodation booked is under-occupied and result in the other members of the party having to pay any additional applicable supplements or child discount changes to retain the booking.

A cancellation invoice will be sent to you within 7 days.

Cancellation of pre-booked items may incur an administration fee of £25 per person or even 100% loss – please contact your travel agent, or our Pre-Departure Guest Services team to check on 01483 79 11 22 if you booked with us directly. Please note that you cannot cancel extras online.

10 days before your holiday you will be sent your holiday documents which are titled ‘Your Travel Itinerary & E-Ticket'. This is the documentation you will need to check in for your holiday (along with your passport and applicable visa, of course). For all Customers, except those travelling to Switzerland or on a Tour, your holiday documents will be sent to you by email (where an email address has been provided). Customers travelling to Switzerland and on Tours will receive documents by post, as Swiss rail tickets will need to be posted to you. Please note these documents will not outline specific room aspects or transfer arrangements, you need to refer to your holiday invoice for these.

We will need to post these to you (or your Travel Agent) as they are documents issued by the Swiss Rail System and are accountable documents. You can expect to receive these around 10 days before you depart. There will be detailed instructions on how to use the ‘Fly rail luggage labels’ with your documentation.

This is on your transfer ticket ( at the top left ) which doubles as your half price rail card. When you are buying additional journeys you will need to present this to qualify for the applicable discounts.

As most of holiday documents are sent electronically we are unable to send out luggage labels, however at airports where we have Inghams representatives luggage labels will be available at the check in desk

We aim to send this out to you as soon as possible, but this may not be at time of booking or payment of your final balance.

You will receive all your pre-booked items when you arrive in resort, in your welcome pack or at your welcome meeting.

Please see below for a list of airlines used by Inghams. Specific details can also be found in the "Transport - Additional Info" box on your attached "Your Travel Itinerary & E-Ticket" document.

Air Canada enter API on http://www.aircanada.com/en/travelinfo/APIS/apis.html

Air Transat enter API on https://www.inghams.co.uk/apis

Austrian Airlines enter API on https://www.inghams.co.uk/apis

British Airways enter API on www.ba.com/manage my booking

Easyjet enter API on www.easyjet.com via the 'Check-in online' link on the right hand side

Flybe please see letter enclosed with your tickets Jet 2 please see letter enclosed with your tickets

Monarch Airlines please enter API on https://www.inghams.co.uk/apis

Swiss Airlines please enter API on https://booking.swiss.com/web/api.htm

Thomson Airways please enter API on https://www.inghams.co.uk/apis

Titan Airways please enter API on https://www.inghams.co.uk/apis

Luggage allowance varies from airline to airline on both checked and cabin baggage. This is displayed clearly on your travel Itinerary and E-Ticket.

You need to make yourself known to the staff at the Check-In desk for your flight. They will then arrange all the necessary assistance needed.

If you have booked through a travel agent, please contact them directly to add any extras you might need.

If you have booked with us directly, you can add extras to your booking by logging into https://my.inghams.co.uk/login and selecting “Holiday Extras for You”. Alternatively you can call us to discuss your extras further on 01483 791122.

We would advise you to book your extras as early as possible to secure the best deals, as many offers are subject to availability and can be withdrawn at any time. Most extras can be added up until 4 days before departure.

You will not receive any vouchers before your holiday, these will be given to you on your transfer by our representatives or be waiting for you at your accommodation.