In Safe Hands - Extra peace of mind for your next holiday

In safe hands

We've been helping you explore your passions for over 85 years. You're in safe hands when you book with us and to give you extra peace of mind we've put extra measures in place to help keep you and your money safe.

We also have a list of frequently asked questions.

 

Your money's safe

Covid-19 refund promise

Covid-19 refund promise

If things change and we have to cancel your holiday because of Covid, you can pick another trip, or get a full refund.

ATOL & ABTA protection

ATOL & ABTA protection

These schemes are backed by the government, so whatever happens, your money is protected.


We’re in a strong position

We’re in a strong position

We’re part of a much bigger family of businesses. Our parent company is a large Swiss supermarket and retailer called Migros, so as a group, we’re stronger together.

 

Low deposit

Low deposit

Reserve your holiday for just £150pp, or £180pp for Canada until the end of September.

Your final balance will be due 10 weeks before departure. For some dates we might need to increase the deposit a little to secure your choice of flights.

No amendment fee from us if you need to change something

No amendment fee from us if you need to change something

We’ve also scrapped our general amendment fee until the date when the final balance is due. Most of our partners have done this too, giving you the flexibility to make changes.
If any partners do charge a fee, we might have to pass it on though.

 

Staying safe on holiday 

Health & Safety

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Covid-specific training and lots of extra cleaning

All partner hotels will be managed by their own local, professional teams - compliant with Covid laws of that country. We only work with very carefully chosen, trusted partners.

For the accommodation we manage:

  • All staff will have Covid-specific hygiene training, along with safety equipment (PPE).
  • The communal areas will be disinfected several times a day, with deep cleans on transfer day.
  • We won’t offer self-service food. Your meal will be served to you from a buffet or at your table - distanced from other tables and guests – by staff wearing appropriate PPE.
  • There’s a midweek room clean but you can choose not to have it if you prefer no-one goes into your room.
  • Our local staff will have temperature checks before every shift.

Our Staff:

  • Our overseas reps will manage everything from a central point, electronically and over the phone as much as possible. This is to minimise any risk of spreading infection.
  • Where we have your contact phone number, one of our overseas team will give you a call around 2 weeks before you are due to travel, to chat through anything you need to know about your holiday and answer any questions you might have.

No large events:

  • We won’t be offering any group excursions in summer or après events for large amounts of people in winter, to reduce risk for everyone on holiday.

Spa areas, hot tubs and swimming pools:

  • Opening hours and numbers of guests in spa areas, hot tubs and swimming pools may be restricted, depending on local regulations. Where they’re open, there will be lots of extra cleaning and disinfecting.

While travelling:

  • Everyone, including staff, are expected to wear face coverings when travelling on any transport to and from the resort, in line with all local regulations. You’ll need to bring your own face covering.
  • In some countries and regions, you may need to wear face coverings when you’re in other public areas, both indoors and outside. Do check the local regulations before you travel and bring a few spares.

And remember, the best way to stay safe is to regularly wash your hands with soap and water and keep a social distance from others. For latest advice: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

 

We're with you at every step

Preparing for your holiday

Preparing for your holiday

We’re available for any advice while you’re thinking about booking, or preparing to go away. Just call us and we’ll help.

While you’re away

While you’re away

When you’re on holiday, our local staff will be there to support you if you need it, or just a phone call away. You’re never on your own.

85 years of trust and experience

85 years of trust and experience 

Lots of you chose to postpone the holidays you’d already booked, which shows how much our customers trust us. We were touched by the vote of confidence during a crisis we’ve never seen before - thank you.

You can judge us by our actions

You can judge us by our actions

Once it was clear that destinations were shutting down, and that lockdown was coming, we did the right thing:

  • We got everyone home, as fast as possible.
  • We postponed holidays to next year.
  • We happily gave everyone a refund who wanted one.
 

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Useful information about travelling from the UK:

Be prepared with Covid-19 Travel Insurance

We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will. Look for ones which will cover you in the event of NHS Test & Trace disrupting your holiday plans.

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