In Safe Hands - Extra peace of mind for your next holiday

In safe hands

We've been helping you explore your passions for over 85 years. You're in safe hands when you book with us and to give you extra peace of mind we've put extra measures in place to help keep you and your money safe.

We also have a list of frequently asked questions.


Your money's safe


Covid-19 refund promise

Covid-19 refund promise

If things change and we have to cancel your holiday because of Covid, you can pick another trip, or get a full refund.

ATOL & ABTA protection

ATOL & ABTA protection

These schemes are backed by the government, so whatever happens, your money is protected.

We’re in a strong position

We’re in a strong position

We’re part of a much bigger family of businesses. Our parent company is a large Swiss supermarket and retailer called Migros, so as a group, we’re stronger together.


Low deposit

Low deposit

Reserve your holiday for just £150 per person.

Your final balance will be due 10 weeks before departure. For some dates we might need to increase the deposit a little to secure your choice of flights.

Low amendment fee from us if you need to change something

Added flexibility with no fee on Ski holidays

Up to 28-days before departure, you can move your ski holiday to later this winter (same airline & accommodation) with no fee from us. You will need to cover any extra cost if your new date is more expensive. If our suppliers charge a fee for the change, we may need to pass this on. (Excludes Lapland & Summer holidays).


Staying safe on holiday 


Health & Safety

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Covid-specific training and lots of extra cleaning

All partner hotels will be managed by their own local, professional teams - compliant with Covid laws of that country. We only work with very carefully chosen, trusted partners.

For the accommodation we manage, we will always be compliant with the Covid laws of that country and all of our staff will have Covid-specific hygiene training, appropriate safety equipment and cleaning products. we will be able to provide more detailed information closer to the start of the season.

While travelling, in some countries and regions, you may need to wear face coverings when you’re in public areas, both indoors and outside. Do check the local regulations before you travel and bring a few spares.

And remember, the best way to stay safe is to regularly wash your hands with soap and water and keep a social distance from others. For latest advice:


We're with you at every step

Preparing for your holiday

Preparing for your holiday

We’re available for any advice while you’re thinking about booking, or preparing to go away. Just call us and we’ll help.

While you’re away

While you’re away

When you’re on holiday, our overseas staff will be there to support you if you need it and are just a phone call away. You’re never on your own.

85 years of trust and experience

85 years of trust and experience 

Lots of you chose to postpone the holidays you’d already booked, which shows how much our customers trust us. We were touched by the vote of confidence during a crisis we’ve never seen before - thank you.

You can judge us by our actions

You can judge us by our actions

Once it was clear that destinations were shutting down, and that lockdown was coming, we did the right thing:

  • We got everyone home, as fast as possible.
  • We postponed holidays to next year.
  • We happily gave everyone a refund who wanted one.

Inghams Ski


Learn more about your Inghams Ski holiday during COVID-19 this winter, including resort specific information on how to buy a lift pass, whether you'll have to wear a face mask on ski lifts, where your nearest test centre will be, and much more.

Inghams Lapland


Learn more about your Inghams Lapland holiday during COVID-19 this winter, including resort specific information such as whether you'll have to wear a face mask, whether restaurants, bars and cafes will be operating as usual, and much more.


Useful information about travelling from the UK:

Be prepared with Covid-19 Travel Insurance

We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will provide cover for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.

Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips and here for summer.

Your chosen destination may have some entry requirements including vaccine status and pre/post departure testing. We’ve made testing easier and more affordable by securing discounts with select covid-19 testing suppliers who can provide PCR testing with a Fit to Fly Certificate and Lateral Flow Antigen Fit to Fly Home Test Kits. You can find out more on our Testing Packages page.

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