Inghams Summer COVID-19 Hub

Travel Updates

Travel Requirements

Use this interactive tool to find out what you need to do to prepare to head to your ski holiday destination.

summer holiday faqs

Your Summer Holiday FAQs

We've pulled together answers to all of the most commonly asked questions about your summer holiday booking.

 

COVID-19 FAQs

COVID-19 FAQs

For UK customers, including information refunds, our policies and what to do if your holiday with us can’t take place.

In Safe Hands

In Safe Hands

Learn how we're giving you extra peace of mind for your next summer holiday with Inghams.

 

Frequently Asked Questions 

Jump to the relevant section quickly below.

Is my holiday going to take place as planned?

Are there any restrictions or additional measures required in resort?

If I don't want to travel, can I move my holiday to a later date? What does your "Fee-free flexibility" policy mean?

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

What if I test positive for COVID-19 and can’t travel?

Do I need to be fully vaccinated against Covid-19 before travelling?

If the entry requirements change for my holiday destination, what does this mean for my holiday?

What if I receive a positive test whilst I’m on holiday before I travel back to the UK?

My question hasn’t been answered, where do I find more information about my trip with Inghams?

 

Is my holiday going to take place as planned?

We are expecting our summer 2022 holidays to go ahead as planned. We will be reviewing all operations on a regular basis in light of the Covid-19 situation and will only travel to destinations that are exempt from the FCDO’s essential travel only list.

If the guidance changes for the destination you are due to travel to, and this has an effect on our ability to provide your holiday, we will be in contact as soon as we can to talk through your options.

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

 

Are there any restrictions or additional measures required in resort?

Our holidays will be subject to the local Covid-19 regulations of the destination country, and those of our airlines or transport providers, at the time of travel. These regulations may change up to the time of departure and may be different to the regulations we are experiencing in the UK.

 

If I don't want to travel, can I move my holiday to a later date? What does your "Fee-free flexibility" policy mean?

We understand that you might be feeling apprehensive about travelling this summer and would like some added flexibility. As part of our In Safe Hands promise, you can choose to move your Summer 2022 holiday to a later date, up to the point that your full balance is due, with no admin fee from us. You will need to cover any extra cost if your new date is more expensive. If our suppliers charge a fee for the change we may need to pass this on. (Supplier charges may include admin fees charged to us, as well as any costs which need to be paid by us at the time of booking to secure elements of your holiday - such as scheduled or low-cost airline flight costs, committed excursion costs and accommodation fees.)

This applies to holidays departing between 1st May to the end of October 2022. Full balances will be due 10 weeks before departure (this may be earlier for bookings made with a travel agent) and after this point our usual booking terms & conditions apply.

 

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

We are confident that our summer 2022 holidays will go ahead and full balances will be due 10 weeks before departure and our usual booking terms & conditions apply.

 

What if I test positive for COVID-19 and can’t travel?

If you can’t travel on your holiday for any reason, including a confirmed positive coronavirus test result or government requirement to quarantine, then full cancellation charges will apply. Similarly, if you can’t travel on your holiday because of a condition or injury right before your trip, then the same applies. We advise you to claim on your insurance in both cases.

We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will cover for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.

Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here.

 

Do I need to be fully vaccinated against Covid-19 before travelling?

We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from the local health authorities in our destinations, this includes their guidance on whether vaccines are necessary to travel from the UK or to your destination country.

It is important that you check the number of doses and length of validity required for the last administered dose of the vaccine (which may include a booster dose) as this does vary by country. You can visit our COVID-19 entry requirements page which will explain what vaccines, testing and other requirements you need to meet to travel to that country.

We also recommend that you visit the Foreign, Commonwealth & Development Office (FCDO) website for the most up to date information as things can change at any time.

It is your responsibility to ensure you have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination.

If you or one of your travelling companions has not received both vaccinations and this is an entry requirement of your holiday destination you may be required to quarantine on arrival and undertake additional testing during your holiday. If you are not willing to take additional tests or quarantine on arrival, our usual cancellation terms and conditions apply.

 

If the entry requirements change for my holiday destination, what does this mean for my holiday?

We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from local health authorities, to ensure our destinations are open to travellers from the UK. Any additional entry testing and vaccination requirements differ by country and are being reviewed and updated frequently.

It is your responsibility to ensure you have the required vaccinations and/or additional tests in line with the entry requirements for your holiday destination. It is imperative that you check the latest requirements at the time of booking and are able to meet them. For more information, please see our Entry Requirements table, or visit the FCDO website for your destination. 

If new vaccination requirements are brought in for your holiday destination within 28 days of your travel date and you are not able to meet the new requirements - due to insufficient time or lack of access in the UK - you can move your holiday to a later date in Summer 2022 with no admin fee to pay.

 

What if I receive a positive test whilst I’m on holiday before I travel back to the UK?

If at any point during your holiday you should test positive or feel unwell with COVID -19 symptoms, in the first instance you should stay in your room, seek medical assistance if required and let your accommodation management and Inghams Representative know.

If you test positive with an antigen LFD test, you might be asked to take a further PCR test to confirm the result. If this is positive, in most instances you will be required to self-isolate in designated accommodation and in accordance with local government guidelines (which can vary from country to country). The period of self-isolation may extend beyond the planned return date of your holiday and all additional costs incurred will need to be covered by yourself or your travel insurance company. At the earliest opportunity, you should contact your travel insurer for assistance and advice on next steps.

Our Inghams in-country teams have been fully trained in Covid-19 safety measures, including preparations for handling positive Covid-19 cases in resort, and will be there to help and support throughout – on the ground or by phone.

Insurance cover will vary depending on the provider and level of cover you have chosen. Our insurance partner Campbell Irvine offers travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips.

 

My question hasn’t been answered, where do I find more information about my trip with Inghams?

For more information on if COVID-19 disrupts your trip and if we have to cancel your holiday, please visit our General FAQs page for more information. You can also call our team on 01483 791111.

 

Feefo badge