Get answers to your questions about Inghams holidays

The Entry/Exit System (EES) is the new digital border system for entering countries in the EU. The EES will eventually replace the traditional passport stamping with an electronic process and came into full effect in April 2026.

Not at all – it just means that when you arrive, your passport will be scanned and your biometric details recorded digitally (that is, your photo and fingerprints). 

As this is a new system, there may be a little extra waiting time at passport control. You don’t need to do anything in advance, but it’s a good idea to use onboard facilities before landing and keep any essentials (like medication, snacks or drinks) in your hand luggage so everything feels as smooth and comfortable as possible.

There’s no need to worry - it’s our overseas team's job to make sure you get to the airport with plenty of time for check-in and departure procedures. Of course, this is subject to any unexpected delays enroute. 

At some airports, security and passport control take place in separate areas, sometimes on either side of the departure lounge. We advise moving through each stage promptly so you can relax and enjoy the rest of your journey home.

This can be done through your online ‘My Booking’. If you have any problems, please get in touch with Reservations or your Travel Agent.

We will need to post these to you (or your Travel Agent) as they are documents issued by the Swiss Rail System and are accountable documents. You can expect to receive these around 10 days before you depart. There will be detailed instructions on how to use the ‘Fly rail luggage labels’ with your documentation.

Pre-booked seating is available on Lapland flights. For full details on eligibility, restrictions, and how to book your seats, please see our Important Information page or contact our Reservations Team. If you wish to add extra baggage, you will need to contact the airline as we are unable to add this to your booking.

Seats cannot be requested in our transfers. If you are travelling between hotels with us, you will be advised of the arrangements for your transfer to your next hotel by your rep, towards the end of your initial stay. If you have chosen a private transfer, once you have collected your luggage you should speak to an Inghams Rep who will take you to your private transfer. If you’ve arranged your own transport, please call Reservations or let your Travel Agent know so we can advise the Inghams Reps.

UK health authorities are providing detailed advice on from England Travellers are advised to read the FCDO travel advice for the country they are travelling to The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website provides specific country-by-country travel health advice. The NHS website has useful information about how to take preventative measures against Coronavirus ABTA has updated advice and FAQs for travellers. ABTA also has a leaflet that offers handy tips and information for anyone preparing to travel overseas. You can either download their mobile version or print your own at home.

We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from local health authorities, to ensure our destinations are open to travellers from the UK. Any additional entry testing and vaccination requirements differ by country and are being reviewed and updated frequently. It is your responsibility to ensure you have the required vaccinations and/or additional tests in line with the entry requirements for your holiday destination. It is imperative that you check the latest requirements at the time of booking and are able to meet them. For more information, please visit the FCDO website for your destination.

We understand that you might be feeling apprehensive about travelling and would like some added flexibility. As part of our In Safe Hands promise, you can choose to move your holiday to a later date, up to the point that your full balance is due, with no admin fee from us. You will need to cover any extra cost if your new date is more expensive. If our suppliers charge a fee for the change we may need to pass this on. (Supplier charges may include admin fees charged to us, as well as any costs which need to be paid by us at the time of booking to secure elements of your holiday - such as scheduled or low-cost airline flight costs, committed excursion costs and accommodation fees.) mention full balances. Full balances will be due 10 weeks before departure (this may be earlier for bookings made with a travel agent) and after this point our usual booking terms & conditions apply.