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Frequently Asked Questions

FAQ Topics

We are a Member of ABTA, membership number V8471. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.


  • What if you had a problem with your holiday, and we were unable to resolve it amicably?
  • If we can’t resolve your complaint, go to ABTA to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on their website. You can also access the European Commission Online Dispute (ODR) Resolution platform. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

    The Association of British Travel Agents (ABTA) Information Department offer advice on travel related subjects and can verify ABTA membership details. Calls are charged at 50p per minute between 9am and 5.30pm: 0901 201 50 50 (UK Callers Only). ABTA’s main aims are to maintain high standards of trading practice for the benefit of its Members, the travel industry at large, and the consumers that they serve.

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