Coronavirus: advice for guests

It is with much regret that due to the unprecedented and constantly evolving situation of Coronavirus, we have unfortunately had to suspend our summer operations up to and including the 31 July 2020.

Trips planned from 1st August 2020 are still due to go ahead, but we will be delaying taking full balance payment whilst we await further clarification from the government on which countries will be included on the quarantine exemption list.

When we have more news, our summer specialist team will contact all guests due to travel with us in the next few weeks with further information regarding their holidays.

Our Winter 2020/21 Ski, Lapland and Santa Breaks are expected to go ahead as planned.

We continue to monitor the situation and pay constant attention to the guidance from the UK’s Foreign & Commonwealth Office (FCO), ABTA, Public Health England and local health authorities in our destinations.

Thank you for your patience and understanding. 

For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below and a focus on country specific information here.

Frequently Asked Questions 

Is my holiday going to take place as planned?

In light of the recent announcement from the UK Government confirming that restrictions on international travel will be lifted from mid-July 2020, we are planning for our holidays to go ahead from 1st August. We will only travel to destinations that are included on the quarantine exemption list (or equivalent).

If you are due to travel in the next few weeks, we will contact you in due course with further information regarding your holiday. We ask you to please be patient as we will be contacting those customers with the most imminent departures as a priority. 

How will I know if my travel plans are going to be affected?

The unpredictable impacts of the Coronavirus mean that decisions about changes or amendments to your holiday may occur at any time, and could be no more than a few days before you are due to depart. We pay constant attention to the guidance from the UK’s Foreign & Commonwealth Office (FCO), ABTA, Public Health England and local health authorities in our destinations. We will respond to any advice by the FCO against non-essential travel to your destination, and will contact you as soon as it is clear we won’t be able to provide your holiday at the originally planned time. 

Will my holiday experience be different due to Coronavirus?

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Coronavirus crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Our holidays will be subject to the local Covid-19 regulations in that destination and those of our airlines or transport providers, and we recommend that you are familiar with these before you travel. Information can be found on the relevant country pages of the Foreign & Commonwealth Office (FCO) website, so please ensure that you read these. 

For the most up to date information on everything we are doing to make your holiday as safe as possible, please visit our “In Safe Hands” page.

How will you help to keep me safe on holiday?

We are closely following the advice of the UK Government and FCO regarding international travel and working within the recommendations and regulations of our destination countries to minimise the risk of Coronavirus.  Whilst it would be impossible to guarantee there is no risk at all, the best way to stay safe is to maintain good hygiene, regularly wash your hands with soap and water and keep a social distance from others. Where it is not possible to keep over 1m distance from others, wear a face covering. For latest advice from the World Health Organisation click here

For the most up to date information on everything we are doing to make your holiday as safe as possible, please visit our “In Safe Hands” page.

Will I be entitled to a refund if Inghams has to cancel or make a significant change to my holiday due to the Coronavirus outbreak?

If things change and we have to cancel your holiday because of Coronavirus, you can move your holiday to another available date or destination of equivalent value, or pay the difference to upgrade your trip. If for any reason you are not able to move your holiday, we’ll give you a refund.

Equally, if we have to make a significant change your holiday, we’ll give you the option of accepting the change or receiving a refund. You can find out more about what would be considered a significant change in our booking terms & conditions.

Please remember it is a condition of our booking terms that you have valid travel insurance of at least equivalent cover as that of our house provider, MPI Travel Insurance. 

I am due to travel this August/September with Inghams. Can I get a refund if I choose to cancel my holiday?

Once we are able to confirm that your holiday will go ahead as planned, up to the date that final balance is due, you have the option to postpone your holiday until next year and your deposit payment will go against a future booking with us. After you have paid your full balance, if you choose to cancel your holiday we will not be able to offer a refund on your holiday or added extras and our usual cancellation terms apply. Equally, if we make the decision to suspend your holiday to a given destination and you cancelled before we took that action, we will not offer a refund retrospectively.

If you have underlying health concerns, we would recommend that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds. 

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

Trips planned from 1 August to 30 September 2020 are still due to go ahead, but we will be delaying taking full balance payment whilst we await further clarification from the UK Government on international travel restrictions. Once we have confirmation our holidays can go ahead, for summer holidays we have delayed the date on which your balance payment is due to 4 weeks before your holiday start date (instead of the usual 10 weeks).

Our 2020/2021 winter and ski holiday balances are due 10 weeks before departure and our usual cancellation charges apply (including the full cost of any flights we have booked on your behalf). 

I’m due to go on holiday in the next few days but I’ve been contacted by NHS Test & Trace and advised to self-isolate for the next 14 days. Can I still go on holiday?

Unfortunately, you will not be allowed to travel if you have been advised to self-isolate within the last 14 days, and at the airport, or on arrival at your destination, you may be asked to declare that you have not been contacted by NHS Test & Trace. In this instance please contact us (or your travel agent) as quickly as possible and we will do our very best to help you. You should also contact your travel insurance provider. 

Will I be covered by my travel insurance if I decide to cancel or have to self-isolate?

This will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition), you should contact your travel insurance provider to check if you can make a claim.

We would highly recommend that you take out additional Coronavirus travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will. Look for ones which will cover you in the event of NHS Test & Trace disrupting your holiday plans.

Where can I check for up-to-date travel and health information for my destination?

 

Travel Advice per Country

Country Advice
Austria

Austria FCO Travel Advice 

Canada

Canada FCO Travel Advice

France

France FCO Travel Advice

Germany

Germany FCO Travel Advice

Iceland

Iceland FCO Travel Advice

Italy

Italy FCO Travel Advice

Italian Self Declaration Form - you must complete this form before travelling to Italy.

Lapland

Finland FCO Travel Advice

Norway

Norway FCO Travel Advice

Slovenia

Slovenia FCO Travel Advice

Switzerland

Switzerland FCO Travel Advice

As government travel advice changes please note it’s your responsibility to consult the latest government advice on policies and entry requirements for your specific destination prior to travel.

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