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Frequently Asked Questions

FAQ Topics

Travel information & Booking

Santa Breaks

  • How much luggage can be taken on the plane?
  • 20 kilos per person, plus 5 kilos per person hand-luggage. There is no luggage allowance for infants (children without a seat and are sat on an adults lap.

  • Does my insurance cover everything?
  • It is a condition of booking with us that you and your party take our suitable Wintersports Insurance from a reputable provider. Please note that a standard travel insurance policy, including many ‘free’ bank and credit card policies, will not cover many of the winter activities involved in your holiday such as skiing, husky, reindeer and snowmobile safaris and we ask you to please check with your insurance policy provider that you have adequate cover for any of these additional, optional activities you plan to participate in.


    Please also note that an exclusion regarding damage to the actual snowmobile applies and if the snowmobile is damaged, a compulsory excess of €500-€800 will be payable direct to the excursion provider.

  • What are the flights like?
  • Flying out to Lapland could not be easier with our convenient non-stop flights from London Gatwick, Manchester, East Midlands, Newcastle and Bristol to Kittilä.  Our flights are exclusive to Inghams. Flying time to Lapland is approx. 3½ hours.


    In-flight catering: all our flights, both outbound and return, include a buy-on–board service with drinks and snacks etc. All flight details and timings are provisional and subject to change until confirmed with your e-tickets

  • How long are the transfers?
  • The resorts of Levi and Ylläs are both a short and easy transfer away – Levi is just 15 minutes and Ylläs approx. 50 minutes by coach. You will be welcomed at Kittilä Airport by your team of Inghams Santa Breaks Representatives who will accompany you to your accommodation with your luggage.

  • Can I take a pushchair?
  • A collapsible pushchair/buggy can normally be kept with you until you board the flight. It will then be stowed in the hold and retrieved with your other checked-in baggage on arrival.

  • Can I pay to pre-allocate seats on the flight?
  • So that all families are seated as close together as possible, we pre-allocate seats on all of our flights in advance. So there is no need for you to pay us or the airline for this service to ensure parents and children are sat together. If you have specific medical requirements, please contact our Reservations Support team on 01483 79 11 22. Guests travelling from Manchester on Jet 2 may pre-book specific seat numbers at a small charge.  Please contact the number above to add this to your booking.

  • Do you have any airport parking offers?
  • Through our partnership with winners of the prestigious ‘British Travel Awards’ Airport Parking & Hotels – APH we are able to offer up to 35% discount to all of our Inghams Santa Breaks customers at Gatwick, Manchester, Newcastle, East Midlands and Bristol. With our Lapland flights all departing early in the morning, to maximise your time visiting the Arctic, why not take advantage of some of the great ‘Airport Hotel and Parking’ packages and stay at an airport hotel the night before you fly. This takes the stress out of getting to the airport in the morning on time and finding the car park, and allows you to wake up fully refreshed ready to head to the North Pole and to meet the big man himself. If an overnight stay is not for you then the ‘Meet & Greet’ Valet Parking is the perfect way of dropping your car off. ‘Meet & Greet’ Valet Parking saves you time, hassle free and so convenient. Simply drive to the airport terminal, where an APH chauffeur meets you and takes your car to their nearby secure car-park. On your return, your car is then delivered back to you directly at the terminal, for you to drive straight off home!

    Visit for more information and to book your Airport Parking for your holiday.

  • Does Lapland suit infants and toddlers?
  • Santa Breaks are not recommended for very small infants under 2 years of age. Toddlers 2-3 years generally love the excitement and magic of it all including the Santa’s Workshop. Although children under 4yrs old are not able to join any snowmobile safaris, they are welcome to join the husky & reindeer safari excursion free of charge. A small charge applies for the transportation to the excursion location, payable locally.

  • Are my trips suitable for Grandparents?
  • Yes, absolutely! Many multi-generation families travel with us every year and enjoy the activities just as much as the children, not to mention the simple joy of being with the grandchildren in such a magically special place!


  • What happens if there's no snow in resort?
  • As we know that the weather is an important factor on our Santa Breaks holidays, we’re always keeping an eye on the forecast and speaking with our local suppliers. If we have any cause for concern about the weather conditions, we will endeavour to contact you 7 days before your departure to let you know.

    If we and our suppliers believe that there’s not enough snow to run the activities included in your Santa Breaks package, we will contact you again 72 hours before travel with an update and advice on the options available to you, which may include cancellation.

    Our Snow Guarantee- In the event that we decide that there is insufficient snow you will have the following choices: you can amend your travel dates to any of our other Santa Breaks dates that are available in the same season and at no cost, provided that the elements of the holiday (accommodation, room type, duration and party composition) remain the same. If you change any of the holiday elements, you’ll need to pay the difference in price if it is more expensive, or if the new arrangements are cheaper, you will receive a refund of the difference. If you decide not to travel at all, you can cancel with a full refund of all monies paid to Santa Breaks for the trip.

    Please note: Snow Guarantee is only valid on 3/4 night Santa Breaks.

  • When will I receive my tickets?
  • We aim to send out your pre-departure information pack 4-6 weeks before travel. Included in the information pack will be an informative “Santa Breaks” booklet with more information about Lapland and what will happen when you are in resort. The pack will also include luggage labels and blank letters for the children to write on, so they can hand them to Santa at the Santa’s workshop activity morning / afternoon.

    Your e-ticket will follow by email approx. 2 weeks before travel. Please ensure that the names on the travel documentation match your passports exactly and call us for advice if there are any differences. All times shown on your e-ticket are local. Don’t forget your airline and airport’s websites for the most up-to-date information.

    If you have booked via a travel agent, all information will be sent via your agent. Please contact them if you have queries.

    Further information including a more detailed itinerary will be provided on arrival at Kittilä Airport.

  • What if I need assistance at the airport?
  • If you need assistance at the airport, an Inghams Representative will be on hand to help near the check-in area. Further information will be included on your e-ticket. If you require wheelchair or special assistance, please call us in advance so we can advise the airport before you travel.  If you require special or wheelchair assistance at the airport, please contact us on 01483 791 122 prior to travel so we can advise the airport of your requirements.

  • Meeting Santa - are the meetings with Santa private for each family?
  • Yes. All families will have a private meeting with Santa at his enchanting workshop. Children will be able to deliver their letters to Santa personally. Families will be able to meet Santa again at the gala dinner on the last evening of your holiday, when every child will receive a small gift and a certificate.  We endeavour to make the experience as magical as possible for every child and in order to make sure that all children have the same experience with Santa, every child will receive the same gift at the gala dinner. We are not able to allow any additional gifts to be given to children at the workshop or at the gala dinner.

  • Meeting Santa - can children write a letter to Santa?
  • So children have time to reflect on what they would like to say to Santa and their wish list, we will send each child a letter to complete in your pre-departure information. This is sent out to all families approx. 6 weeks before travel. Further instructions will be sent to parents as part of the pre-departure information.

  • Excursions & Activities - are vouchers issued for Excursions?
  • As a trip to Santa’s Workshop is included for all guests, there is no need for a voucher as all the information is passed directly on to the workshop helpers in advance. For guests who have pre-booked one of our other exciting activities – the Combined Husky & Reindeer Safari, Ski Taster (4-night holidays only) or a Snowmobiling Adventure – vouchers for these will be issued in your welcome information pack provided on arrival at Kittilä Airport.


    Visit Santa Breaks for more information about our optional excursions. These activities are also available to book locally, subject to availability, but we recommend you pre-book in advance to guarantee your place.

  • Excursions & Activities - Is there time to go downhill skiing?
  • Yes, guests on our 4-night Santa Breaks to both Levi and Ylläs have an opportunity to go downhill skiing. Complete beginners can pre-book a great value ‘Ski Taster’ package, which includes 1.5hrs tuition, equipment hire and free use of the beginner lifts for the full day so they can practise their newly learnt skills. These packages are bookable for both adult and children aged 5 and above, but please note that adults and child tuition takes place in different groups.  More experienced skiers can book equipment and lift pass for the slopes from a half-day upwards locally.

  • Excursions & Activities - When do the optional Excursions take place?
  • Our Combined Husky & Reindeer Safari and Snowmobiling Excursion operate at different times throughout the morning or afternoon. Usually, there are also additional activities available to book locally. Although we cannot advise your exact excursions days or times in advance, we guarantee that we will organise your itinerary to allow you to do all the activities you wish to do to make your holiday as memorable as possible. 


    Pre-booking your activities in the UK makes this easier for us and is also cheaper for you as activities booked locally are paid for in the local currency. Please call us on 01483 791 122 if you would like to add any activities to your booking.

  • What to bring - When will we receive our thermal suits and boots?
  • Thermal suits and boots are included in our prices for all Inghams Santa Breaks holidays for guests aged 3yrs and over.  In both Levi and Ylläs, guests will be asked to collect their thermal suits and boots from our partner shop in the resort centre on arrival. For guests staying in the Ylläs Log Cabins, we usually make a stop on the way from the airport before dropping you off at your cabin, depending on how far your cabin is from the resort centre.


    For children under 0-2yrs, parents must bring their own thermal clothing as this is not included in the holiday price and availability locally cannot be guaranteed.

  • What to bring - What if I need an extra-large thermal suit or boots?
  • No problem, we can cater for all sizes – but please mention this when you book so we can advise our partner shop in advance to make sure they have a suit available for you on arrival.

  • What to bring - Are gloves, hats and socks available to hire?
  • Gloves, hats and socks are not included as part of the standard thermal suit and boot package. These are provided for any snowmobile excursions, but please make sure you pack all of these essentials to bring with you from the UK, especially for the little ones, as these can be expensive to purchase once in Lapland.

  • What to bring - What is the best thing to wear?
  • Both Levi and Ylläs are above the Arctic Circle, so it is essential to bring the right clothing to make sure that you and your children are kept warm and happy throughout your visit. All guests will receive thermal suits and boots free of charge, but please make sure you bring cosy woollen socks, gloves, thermal underclothes, hats and a scarf or balaclava to cover your face if necessary with you!

    We also recommend you also bring some additional mittens or gloves (ideally waterproof ones for children’s snow play) to be worn next to the skin.

    Layers are the key to keeping warm here and are far more effective than one or two thick items, so the thermals, a shirt or roll-neck fleece and a jacket/anorak under your suit when outdoors is recommended.

  • What to bring - Is it worth bringing a camera?
  • Yes of course! There will be many magical memories to capture and bring home to share with friends and family. However, extreme cold can adversely affect some cameras, so do check the manufacturers’ guidelines. Camera batteries also discharge very quickly in the cold, so bring plenty of spares! Also be aware of the ‘twilight’ times, when flash photography is necessary. The same goes for mobile phone batteries, so it is a good idea to bring a portable charger if you are planning to use the camera on your smart phone.

  • Resort - Is there time to buy souvenirs?
  • Yes – you can see on the itineraries that there is plenty of free ‘fun-time’. Both Levi and Ylläs have small souvenir shops and a supermarket for purchasing traditional Lappish goods, and Kittilä Airport also has a small selection of shops. Shops in resort are generally open from 10:00 – 19:00hrs but this may change.

  • Resort - What is the normal temperature in Lapland?
  • During December it is normally between -5°C and -12°C, but can reach as low as -30°. These temperatures are perfectly manageable however with the thermal suits and boots provided and our resort staff and activity providers are well experienced in operating in these conditions, although they reserve the right to amend itineraries if weather conditions dictate.

  • Resort - How ‘commercialised’ is it?
  • Not at all! As you can imagine, we want you to experience the true, traditional spirit of Christmas, set in the magical winter wonderland that is Lapland. Each family’s private meeting with Santa at his workshop is much less commercialised for example than a department-store ‘grotto’ in the UK. You will also meet Santa’s elves and make gingerbread in the enchanting forest at the workshop location.

  • Resort - Do the Finnish speak English?
  • Yes, most people in Levi and Ylläs speak English extremely well and there is plenty of information provided in English. Your Santa Breaks reps are also on hand throughout your stay to answer any questions and help make your stay as enjoyable as possible.

  • Resort - How many of hours of daylight can we expect?
  • At the end of November and throughout December, there are approx. 5hrs of daylight. This period is known as ‘Kaamos’ by Finnish locals, when the sun barely rises above the horizon.

  • Resort - What currency is used in Lapland?
  • The currency in Finland is the Euro. There are cash machines in Levi and Ylläs. If these are out of order however, there is nowhere else, so ensure you bring enough Euros with you! Major credit cards (except Amex) are accepted in hotels, most restaurants and for booking any of our excursions locally.

  • Resort - What is the food like?
  • All our hotel partners serve an extensive buffet breakfast with both hot and cold options. Dinner in the hotels is also buffet-style, and mostly offers a choice of international cuisine, some Lappish specialities and standard children’s options. There is always a vegetarian option available for evening meals. Guests staying in cabins or apartments can choose between self-catering or optional half board, pre-booked at a supplement and taken in a nearby hotel. Lunch is not included in our prices but the hotels also offer lunch buffets, which guests may pay for locally.

  • Resort - Is there a supermarket?
  • Yes, both Levi and Ylläs have well-stocked supermarkets. For guests staying on a self-catering basis in Ylläs, the supermarket is open until 8pm on Sunday and 9pm Monday – Saturday. In Levi, the supermarket is open until 9pm daily. Inghams Santa Breaks guests staying at the Ylläs Log Cabins and Villa Armas Cabins receive a food starter pack on arrival if staying on a self-catering basis (not applicable to guests who have opted to pre-book half board).

  • Resort - When does the dinner with Santa take place?
  • All guests are invited to ‘Dinner with Santa’ on the last night of their stay free of charge, where a traditional Christmas dinner with Lappish specialities will be served as well as party games and another chance to meet Santa.

  • Resort - What are the Northern Lights and when can they be seen?
  • The ‘Aurora Borealis’, more commonly known as the Northern Lights, is a natural phenomenon caused by solar particles colliding with the earth’s magnetic field. As a natural event, no one can predict or guarantee their appearance during your stay.

    However, being above the Arctic Circle, Levi and Ylläs are both ideal locations to see them and it is possible for them to appear as soon as the sky turns dark so keep an eye out!  Although the best chances to see them is to head to a remote spot, they can also regularly be spotted from the resort centres or your accommodation, particularly if you are in one of the Ylläs Log Cabins.

  • Resort - Is there a swimming pool?
  • Yes, there are swimming pools in Levi Hotel Spa in Levi and Akas Hotel in Ylläs.

    The Levi Hotel ‘Spa Water World’ has extensive facilities including 17 indoor and outdoor pools, saunas, children’s pool & slide and steam room. Entrance is free for guests staying at the hotel and payable for guests staying in other properties.

    Akas Hotel in Ylläs has an indoor pool with whirlpool plus sauna. Entrance is free for guests staying at the Akas Hotel and the Akas Alp Apartments, and offers a special reduced rate, payable locally for guests staying in other accommodation.

  • Resort - What is the time difference in Lapland?
  • Lapland is 2 hours ahead of UK time in December (i.e. GMT+2).

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