Get answers to your questions about Inghams holidays

Once booked, you will receive your invoice within 24 hours. Following on, you will receive another email or letter outlining more information should you need it. If you have booked through one of our Travel Agent Partners they will forward a copy of the Inghams invoice as well as their Invoice. In both cases (booking direct or through a Travel Agent) a link to our Booking Conditions will be sent to you. We always ask that as soon as you receive your holiday invoice you check it to ensure all details are correct and as agreed. 10 days before your holiday you will be sent your holiday documents which are titled ‘Your Travel Itinerary'. This is the documentation you will need to check in for your holiday (along with your passport and applicable visa, of course). For all Customers, except some of those travelling to Switzerland, your holiday documents will be sent to you by email (where an email address has been provided). Some customers travelling to Switzerland will receive documents by post, as Swiss rail tickets will need to be posted to you. Please note these documents will not outline specific room aspects or transfer arrangements, you need to refer to your holiday invoice for these.

We price our holidays using the lowest-priced available flight-route and airline to enable us to offer a “from” price, which is factored into the base price of your holiday. Where flying from a different airport or using a different airline is higher, this will show as a "supplement" on your invoice, but it is still factored in to your total holiday cost at the bottom of your invoice.

Our holidays are priced using the lowest-cost room type on our programme which is at a zero supplement as the cost for this is factored into the base price. Where it costs more to have certain room facilities such as a balcony or lake view, over and above the zero supplement, a supplement is applied. In addition, prices are based on two people sharing so if there is a single traveller or additional person travelling, there may be a supplement such as "single use supplement" or "occupancy supplement".