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Frequently Asked Questions

FAQ Topics

Cancelling your holiday

  • I need to cancel my holiday, what do I need to do?
  • We really hope that you don’t have reason to cancel your holiday arrangements with us, but if you do, we ask that you let us, or your travel agent know immediately.

    If you have booked directly with Inghams, please contact us by choosing one of the following options. Please note that if you have booked via a travel agency, you must cancel with them directly.

    Phone : 01483 791122

    Post ; Pre-Departure Guest Services, Mountain House, Station Road, Godalming, Surrey, GU7 1EX.

  • I have to cancel my holiday due to a medical condition. Will I lose the money I have paid for my holiday so far?
  • Cancellation charges are levied in all cases, and it will be at the discretion of your individual insurer as to whether your travel policy will cover any losses in this situation.

  • Is there a charge to cancel my holiday?
  • Your holiday deposit is non-refundable. If you cancel prior to the scheduled date of departure, you will be liable to pay the cancellation charges set out in the table on our Terms and Conditions section 4, bracket B. The term “total holiday cost” in the table means the total holiday cost for all persons cancelling and shown on our invoice and includes extras.

    Click here for Terms and conditions

    Please be aware that if one member of your party wishes to cancel, this may mean that the accommodation booked is under-occupied and result in the other members of the party having to pay any additional applicable supplements or child discount changes to retain the booking.

    A cancellation invoice will be sent to you within 7 days.


  • I want to cancel some of my pre-booked extras from my booking, is there a charge and how do I do this?
  • Cancellation of pre-booked items may incur an administration fee of £25 per person or even 100% loss – please contact your travel agent, or our Pre-Departure Guest Services team to check on 01483 79 11 22 if you booked with us directly. Please note that you cannot cancel extras online.

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