Frequently Asked Questions

FAQ Topics

Cancelling your holiday

  • I need to cancel my holiday, what do I need to do?
  • If you need to cancel your holiday, this will only be accepted in writing, either to ourselves directly, or through your travel agent. We strongly recommend that you obtain proof of posting or send emails with a ‘read receipt’. A cancellation invoice will be sent to you within seven days, so please do ensure safe receipt of this. Please note that cancellation charges will be payable up to 10 weeks before departure. Outside of this time frame, loss of deposit will be levied. Please contact our Admin team on 01483 79 11 22 to confirm specific cancellation charges and fees.

  • I have to cancel my holiday due to a medical condition. Will I lose the money I have paid for my holiday so far?
  • Cancellation charges are levied in all cases, and it will be at the discretion of your individual insurer as to whether your travel policy will cover any losses in this situation.

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