Coronavirus FAQs

We’re frequently reviewing the information contained on this page and are committed to ensuring that the safety of our guests is our first priority. The information and policies that follow were made in good faith and correct at the time of publication. Due to the constantly evolving nature of the Coronavirus pandemic, we may need to change or update the policies outlined below at short notice and in line with new developments, relevant guidance and legal obligations.

The safety of our guests is our utmost priority and as a responsible tour operator, we will continue to only travel to destinations where it is safe to do so as advised by the Foreign Commonwealth & Development Office (FCDO).

All our holidays are subject to the local Covid-19 regulations of the destination country, which may differ from that of the UK. We recommend you are familiar with these before you travel – you can find more information in our country/resort Entry Requirements Table.

If the guidance changes for the destination you are due to travel to, and this has an effect on our ability to provide your holiday, we will be in contact as soon as we can to talk through your options.

We understand that the current situation may be unsettling and we would like to reassure you and remind you of the extra measures we’ve put in place to help keep you and your money safe.

For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below with our Summer, Ski and Lapland specific information separately.

 

Frequently Asked Questions

Jump to the relevant section quickly below.

How will I know if my travel plans are going to be affected?

Will my holiday experience be different due to Coronavirus and how will you keep me safe?

Will I be entitled to a refund if Inghams has to cancel or make a significant change to my holiday due to the Coronavirus outbreak?

My holiday was cancelled by you due to COVID-19 and I decided to take a Holiday Exchange Voucher (HEV) instead of a refund. How/when can I use it?

I am due to go on holiday with Inghams. Can I get a refund if I choose to cancel my holiday?

I’m due to go on holiday in the next few days but the government have enforced a localised lockdown in my local area. Can I still go on holiday?

Will I be covered by my travel insurance if I decide to cancel or have to self-isolate?

Do I need to have had both of my COVID-19 vaccines before travelling?

My destination's entry requirements include pre/post departure testing, do you have any recommended providers I can purchase from?

Where can I check for up-to-date travel and health information for my destination?

 

How will I know if my travel plans are going to be affected?

The unpredictable impacts of the Coronavirus pandemic mean that decisions about changes or amendments to your holiday may occur at any time, and could be no more than a few days before you are due to depart.

We pay constant attention to the guidance from the UK’s Foreign, Commonwealth & Development Office (FCDO), ABTA, Public Health England and local health authorities in our destinations. We will respond to any advice issued by the FCDO against non-essential travel to your destination, and will contact you as soon as it is clear we won’t be able to provide your holiday at the originally planned time.

You can find further information, FAQs and travel updates about your planned holiday by visiting our Ski and Lapland specific COVID Hubs.

 

Will my holiday experience be different due to Coronavirus and how will you keep me safe?

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Coronavirus crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Our holidays will be subject to the local Covid-19 regulations of the destination country, and those of our airlines or transport providers, at the time of travel. These regulations may change up to the time of departure and may be different to the regulations we are experiencing in the UK.

Information can be found on the relevant country pages of the Foreign, Commonwealth & Development Office’s (FCDO) website, so please ensure that you read these. We have also put together an easy to use table, populated by our overseas resort teams, to give you insight on what you can expect when in your holiday destination. We recommend that you are familiar with these before you travel.

We are closely following the advice of the UK Government and FCDO regarding international travel and working within the recommendations and regulations of our destination countries to minimise the risk of Coronavirus. Whilst it would be impossible to eradicate all risk, the best way to stay safe is to maintain good hygiene, regularly wash your hands with soap and water and keep a social distance from others. Where it is not possible to keep over 1m distance from others, you should wear a face covering. For the latest advice from the World Health Organisation click here.

 

Will I be entitled to a refund if Inghams has to cancel or make a significant change to my holiday due to the Coronavirus outbreak?

If things change and we have to cancel your holiday because of Coronavirus, you can move your holiday to another available date or destination of equivalent value, or pay the difference to upgrade your trip. If for any reason you are not able to move your holiday, we’ll give you a refund.

Equally, if we have to make a significant change to your holiday, we’ll give you the option of accepting the change or receiving a refund. You can find out more about what would be considered a significant change in our booking terms & conditions.

Please remember it is a condition of our booking terms that you have valid travel insurance. We would strongly recommend that you take travel insurance out at the time of booking that offers additional Coronavirus cover.

Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips and here for summer.

 

My holiday was cancelled by you due to COVID-19 and I decided to take a Holiday Exchange Voucher (HEV) instead of a refund. How/when can I use it?

We understand that having to postpone your holiday was no doubt disappointing, and we’re sorry that you couldn’t get away for a well-deserved break. Our team are ready and waiting to help you make your future travel plans in the ‘new normal’, so here’s some guidance on how you can use your HEV:

  • Your HEV is non-transferable and can only be used by the person/s named on the HEV. Your HEV should not be re-sold
  • You can only redeem your HEV against one booking, i.e. it cannot be split across two or more bookings
  • Any HEV not used by the date of expiry will be lost.

Plus don't forget you can use your HEV for a new booking across any of our Hotelplan brands.

 

I am due to go on holiday with Inghams. Can I get a refund if I choose to cancel my holiday?

We are confident that our future holidays will be going ahead as planned. If we are able to operate your holiday and you choose to cancel your booking, we will not be able to offer a refund on your holiday or added extras and our usual cancellation terms apply.

Equally, if we make the decision to suspend your holiday to a given destination and you cancelled before we took that action, we will not offer a refund retrospectively. You should therefore ensure that you have adequate travel insurance and seek to recover cancellation charges from your insurer where possible.

If you have underlying health concerns, we would recommend that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds, subject to the terms of your policy, and you may need a note from your GP to support your claim.

 

What if I test positive for COVID-19 and can’t travel?

If you contract COVID-19 within 14 days of your departure date and have a medical certificate to confirm your diagnosis, you can move your holiday to the same holiday (including accommodation and airline) at a later date in the season.

This applies to you and a travel companion sharing the same room, plus any dependents. If you would prefer to cancel your holiday, in the first instance please contact your travel insurance provider.

 

Will I be covered by my travel insurance if I decide to cancel or have to self-isolate?

This will depend on the terms of your policy and the reason for your cancellation. If you are concerned about a serious underlying medical condition, you should contact your travel insurance provider to check if you can make a claim.

We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will cover for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.

Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips and here for summer.

 

Do I need to have had both of my COVID-19 vaccines before travelling?

We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from the local health authorities in our destinations, this includes their guidance on whether vaccines are necessary to travel from the UK or to your destination country.

You can visit our COVID-19 entry requirements page which will explain what vaccines, testing and other requirements you need to meet to travel to that country. The entry requirements for children travelling with vaccinated adults may differ by country so please check the information carefully. We also recommend that you visit the Foreign, Commonwealth & Development Office (FCDO) website for the most up to date information as things can change at any time.

It is your responsibility to ensure you have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination. If you or one of your travelling companions has not received both vaccinations and this is an entry requirement of your holiday destination you may be required to quarantine on arrival and undertake additional testing during your holiday. If you are not willing to take additional tests or quarantine on arrival, our usual cancellation terms and conditions apply.

 

My destination's entry requirements include pre/post departure testing, do you have any recommended providers I can purchase from?

We’ve made testing easier and more affordable by securing discounts with select COVID-19 testing suppliers who can provide PCR testing with a Fit to Fly Certificate and Lateral Flow Antigen Fit to Fly Home Test Kits. You can find out more on our Testing Packages page.

 

Where can I check for up-to-date travel and health information for my destination?

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