All the questions you have about what it's going to be like in your ski resort, answered in one handy, interactive table.
We've pulled together answers to all of the most commonly asked questions about your ski holiday booking.
For UK customers, including information refunds, our policies and what to do if your holiday with us can’t take place.
Learn how we're giving you extra peace of mind for your next ski holiday with Inghams.
Use this interactive tool to find out what you need to do to prepare to head to your ski holiday destination.
Frequently Asked Questions – Winter 2021/22
Jump to the relevant section quickly below.
Is my holiday going to take place as planned?
We are expecting our winter 2021/22 holidays to go ahead as planned. We will be reviewing all operations on a regular basis in light of the Covid-19 situation and will only travel to destinations that are exempt from the FCDO’s essential travel only list.
If the guidance changes for the destination you are due to travel to, and this has an effect on our ability to provide your holiday, we will be in contact as soon as we can to talk through your options.
We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.
Are there any restrictions on skiing or additional measures required in resort?
Our holidays will be subject to the local Covid-19 regulations of the destination country, and those of our airlines or transport providers, at the time of travel. These regulations may change up to the time of departure and may be different to the regulations we are experiencing in the UK. Currently, across all resorts, everyone, including staff, will be required to wear face coverings when travelling in any transport to and from resorts, in line with current local regulations. It's also highly likely that you will require a face covering on flights to and from the UK. Hand sanitiser will be available for drivers, guests and staff.
For everything you need to know about getting on the slopes and what to expect in resort, please check our interactive guide on what to expect on holiday. This is regularly updated by our teams in resort and packed with useful information like what you need to buy a lift pass, Covid Pass for Travel requirements in resort and where to find the closest test centre. Vaccination or test status may be requested during your stay therefore, we recommend you carry your pass and registered results throughout your holiday.
What are my options if my holiday will not be going ahead?
If we are unable to provide your holiday arrangements as booked, you can move your holiday to a later date and you’ll have no amendment fee to pay. The holiday will be at the current selling price of your new date and your deposit will carry over.
We understand that not everyone will be able to postpone their holiday. In this instance, you will be entitled to a full refund of what you’ve currently paid. We will be in touch to discuss which option you would like to proceed with.
I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?
We are confident that our 2021/22 ski season will go ahead and full balances will be due 10 weeks before departure and our usual booking terms & conditions apply.
What if I want to cancel or move my ski holiday?
We understand that not everyone will feel confident to take their ski holiday as planned. For Ski holidays departing in Winter 2021/22, up to 28 days before departure, you have the option to move your holiday to a different date within the same season (keeping the same airline and accommodation) with no amendment fee to pay from Inghams. Many of our suppliers are also offering this flexibility, but if they do charge a fee for the change, we may need to pass this fee on to you. If your new booking is more expensive you will need to pay the difference. If you would prefer to cancel your holiday, our usual cancellation terms & conditions apply.
What if I test positive for COVID-19 and can’t travel?
If you, your travelling companion or any dependents contract COVID-19 in the 14 days before departure, you will be allowed to move your holiday to a different date within the same season, but we will require evidence of a positive result. Inghams will not charge an amendment fee, but if our suppliers charge a fee for the change, we may need to pass this fee on to you. If your new holiday is more expensive you will need to pay the difference. If you would prefer to cancel your holiday, our usual cancellation terms and conditions apply. We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will cover for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.
Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here.
What if there is a government lockdown?
Should you not be able to travel due to a government imposed lockdown, you will be able to cancel your holiday free of charge, or move it to a later date in the season.
Do I need to be fully vaccinated against Covid-19 before travelling?
We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from the local health authorities in our destinations, this includes their guidance on whether vaccines are necessary to travel from the UK or to your destination country.
The majority of destinations we travel to currently require all adults over 18 years to have a full series of vaccinations against Covid-19 to meet both entry requirements and in-resort Covid Pass requirements. It is important that you check the number of doses and length of validity required for the last administered dose of the vaccine (which may include a booster dose) as this does vary by country. You can visit our COVID-19 entry requirements page which will explain what vaccines, testing and other requirements you need to meet to travel to that country.
The entry requirements and in-resort Covid Pass requirements for children travelling with vaccinated adults may differ by country so please check the information carefully. We also recommend that you visit the Foreign, Commonwealth & Development Office (FCDO) website for the most up to date information as things can change at any time.
It is your responsibility to ensure you have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination.
If you or one of your travelling companions has not received both vaccinations and this is an entry requirement of your holiday destination you may be required to quarantine on arrival and undertake additional testing during your holiday. If you are not willing to take additional tests or quarantine on arrival, our usual cancellation terms and conditions apply.
My child has only had one, or none, of their COVID-19 vaccinations, what does this mean for my holiday?
We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from the local health authorities in our destinations, this includes their guidance on whether vaccines are necessary to travel from the UK or to your destination country for both adults and children (under 18s). For more information, please see our Entry Requirements table.
The majority of ski resorts in Europe currently require all individuals over 12 years to present a Covid Pass (with a scannable QR code) to access public spaces, bars, restaurants and in some instances ski lifts. The requirements for a Covid Pass vary by country and are reviewed regularly. In most instances you can obtain this by having proof of full vaccination (this may include a third booster jab for some destinations). 12-17 year olds who haven’t received both Covid-19 vaccinations may be able to obtain a Covid Pass with proof of natural immunity (in QR format) and/or proof of a negative test result within the last 24-48 hours - but this varies by country. Antigen tests are often available in resort pharmacies and medical centres for a small charge (please note that NHS lateral flow tests are not valid). Children aged under 12 years are usually exempt from any Covid Pass requirements when travelling with fully vaccinated parents or legal guardians.
For more detailed information about testing requirements specific to your resort, take a look at our COVID-19 information hub. Due to the constantly changing nature of the Coronavirus pandemic, there may also be additional testing required to enter your destination regardless of your age and these entry requirements may change up to the time of departure. You can keep up to date with any entry requirement changes via our Travel Requirements page. It is your responsibility to ensure you and your party have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination.
What if I receive a positive test whilst I’m on holiday before I travel back to the UK?
If at any point during your holiday you should test positive or feel unwell with COVID -19 symptoms, in the first instance you should stay in your room, seek medical assistance if required and let your accommodation management and Inghams Representative know.
If you test positive with an antigen LFD test, you will be asked to take a further PCR test to confirm the result. If this is positive, in most instances you will be required to self-isolate in designated accommodation and in accordance with local government guidelines (which can vary from country to country). The period of self-isolation may extend beyond the planned return date of your holiday and all additional costs incurred will be need to be covered by yourself or your travel insurance company. At the earliest opportunity, you should contact your travel insurer for assistance and advice on next steps.
Our Inghams in-country teams have been fully trained in Covid-19 safety measures, including preparations for handling positive Covid-19 in resort, and will be there to help and support throughout – on the ground or by phone.
Insurance cover will vary dependent on the provider and level of cover you have chosen. Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips.
My question hasn’t been answered, where do I find more information about my trip with Inghams?
For more information on if COVID-19 disrupts your trip and if we have to cancel your holiday, please visit our General FAQs page for more information. You can also call our team on 01483 791111.
Important update for all arrivals into the UK – 14:00 27/01/2022
Fully vaccinated travellers arriving into England or Scotland after 4am on 11th February 2022 no longer need to take an Antigen LFD Covid-19 test after arrival and are not required to self-isolate.
All testing requirements will be removed for those who are fully vaccinated. Children age 5-17 follow the same rules as those who qualify as fully vaccinated. Children aged 4 and under are exempt for any testing requirements.
Those who are not fully vaccinated will need to take one pre-departure test and a PCR test on or before day 2 after they arrive in the UK.
All travellers will be required to complete a Passenger Locator Form.
- For arrivals into the UK prior to 4am on 11th February 2020, the current entry rules still apply.
For more information, please visit https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19
In a recent announcement the UK Government have confirmed that from 3rd February 2022, Children aged 12 to 15 will be able to prove their vaccination status via a digital NHS COVID Pass for international travel. Further details are expected to follow shortly.