Inghams Ski COVID-19 Hub

Travel Updates

Important update for all guests travelling to Switzerland – 09:00 30/11/2021

Important update for all arrivals into the UK – 13:00 28/11/2021

Important update for adults and families travelling to Austria – 18:00 19/11/2021

Important update for families travelling to Finland – 09:30 15/11/2021

Important update for families travelling to Canada – 17:00 08/11/2021

 

Ski FAQs

In Resort Information

All the questions you have about what it's going to be like in your ski resort, answered in one handy, interactive table.

Your Ski Holiday FAQs

Your Ski Holiday FAQs

We've pulled together answers to all of the most commonly asked questions about your ski holiday booking.

 

COVID-19 FAQs

COVID-19 FAQs

For UK customers, including information refunds, our policies and what to do if your holiday with us can’t take place.

In Safe Hands

In Safe Hands

Learn how we're giving you extra peace of mind for your next ski holiday with Inghams.

Travel Requirements

Travel Requirements

Use this interactive tool to find out what you need to do to prepare to head to your ski holiday destination.

 

Frequently Asked Questions – Winter 2021/22

Jump to the relevant section quickly below.

Is my holiday going to take place as planned?

Are there any restrictions on skiing or additional measures required in resort?

What are my options if my holiday will not be going ahead?

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

What if I want to cancel or move my ski holiday?

What if I test positive for COVID-19 and can’t travel?

What if there is a government lockdown?

Do I need to have had both of my COVID-19 vaccines before travelling?

My child has only had one, or none, of their COVID-19 vaccinations, what does this mean for my holiday?

What if I receive a positive test whilst I’m on holiday before I travel back to the UK?

My question hasn’t been answered, where do I find more information about my trip with Inghams?

 

Is my holiday going to take place as planned?

We are expecting our winter 2021/22 holidays to go ahead as planned. We will be reviewing all operations on a regular basis in light of the Covid-19 situation and will only travel to destinations that are exempt from the FCDO’s essential travel only list.

If the guidance changes for the destination you are due to travel to, and this has an effect on our ability to provide your holiday, we will be in contact as soon as we can to talk through your options.

We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.

Are there any restrictions on skiing or additional measures required in resort?

Our holidays will be subject to the local Covid-19 regulations of the destination country, and those of our airlines or transport providers, at the time of travel. These regulations may change up to the time of departure and may be different to the regulations we are experiencing in the UK. Currently, across all resorts, everyone, including staff, will be required to wear face coverings when travelling in any transport to and from resorts, in line with current local regulations. It's also highly likely that you will require a face covering on flights to and from the UK. Hand sanitiser will be available for drivers, guests and staff. 

For everything you need to know about getting on the slopes and what to expect in resort, please check our interactive guide on what to expect on holiday. This is regularly updated by our teams in resort and packed with useful information like what you need to buy a lift pass, Covid Pass requirements in resort and where to find the closest test centre. Vaccination or test status may be requested during your stay therefore, we recommend you carry your pass and registered results throughout your holiday.

What are my options if my holiday will not be going ahead?

If we are unable to provide your holiday arrangements as booked, you can move your holiday to a later date and you’ll have no amendment fee to pay. The holiday will be at the current selling price of your new date and your deposit will carry over.

We understand that not everyone will be able to postpone their holiday. In this instance, you will be entitled to a full refund of what you’ve currently paid. We will be in touch to discuss which option you would like to proceed with.

I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

We are confident that our 2021/22 ski season will go ahead and full balances will be due 10 weeks before departure and our usual booking terms & conditions apply.

What if I want to cancel or move my ski holiday?

We understand that not everyone will feel confident to take their ski holiday as planned. Up to 28 days before departure, you have the option to move your holiday to a different date within the same season (keeping the same airline and accommodation) with no amendment fee to pay from Inghams. Many of our suppliers are also offering this flexibility, but if they do charge a fee for the change, we may need to pass this fee on to you. If your new booking is more expensive you will need to pay the difference. If you would prefer to cancel your holiday, our usual cancellation terms & conditions apply.

What if I test positive for COVID-19 and can’t travel?

If you, your travelling companion or any dependents contract COVID-19 in the 14 days before departure, you will be allowed to move your holiday to a different date within the same season, but we will require evidence of a positive result. Inghams will not charge an amendment fee, but if our suppliers charge a fee for the change, we may need to pass this fee on to you. If your new holiday is more expensive you will need to pay the difference. If you would prefer to cancel your holiday, our usual cancellation terms and conditions apply. We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will cover for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.

Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here.

What if there is a government lockdown?

Should you not be able to travel due to a government imposed lockdown, you will be able to cancel your holiday free of charge, or move it to a later date in the season.

Do I need to have had both of my COVID-19 vaccines before travelling?

We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from the local health authorities in our destinations, this includes their guidance on whether vaccines are necessary to travel from the UK or to your destination country.

You can visit our COVID-19 entry requirements page which will explain what vaccines, testing and other requirements you need to meet to travel to that country. The entry requirements for children travelling with vaccinated adults may differ by country so please check the information carefully. We also recommend that you visit the Foreign, Commonwealth & Development Office (FCDO) website for the most up to date information as things can change at any time.

It is your responsibility to ensure you have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination.

If you or one of your travelling companions has not received both vaccinations and this is an entry requirement of your holiday destination you may be required to quarantine on arrival and undertake additional testing during your holiday. If you are not willing to take additional tests or quarantine on arrival, our usual cancellation terms and conditions apply.

My child has only had one, or none, of their COVID-19 vaccinations, what does this mean for my holiday?

We are paying constant attention to the guidance from the FCDO, ABTA and Public Health England in the UK, as well as to the guidance from the local health authorities in our destinations, this includes their guidance on whether vaccines are necessary to travel from the UK or to your destination country for both adults and children (under 18s). For more information, please see our Entry Requirements table.

The majority of ski resorts in Europe currently require proof of a COVID-19 free status to access public spaces, bars, restaurants and in some instances ski lifts. You can obtain this by having proof of double vaccination (received both Covid-19 vaccinations at least 14 days prior to arrival), proof of natural immunity or negative test result. 12-17 year olds who haven’t received both Covid-19 vaccinations, may need to have regular testing during your holiday. Antigen tests are readily available in resort pharmacies for a small charge (please note that NHS lateral flow tests are not valid). Children aged under 12 years are exempt from any testing requirements when travelling with fully vaccinated parents or legal guardians.

For more detailed information about testing requirements specific to your resort, take a look at our COVID-19 information hub. Due to the constantly changing nature of the Coronavirus pandemic, there may also be additional testing required to enter your destination regardless of your age and these entry requirements may change up to the time of departure. You can keep up to date with any entry requirement changes via our Travel Requirements page. It is your responsibility to ensure you and your party have the required vaccinations and/or additional tests in line with the entry requirements to your holiday destination.

What if I receive a positive test whilst I’m on holiday before I travel back to the UK?

If at any point during your holiday you test positive or feel unwell with COVID -19 symptoms you should stay in your room, seek medical assistance if required and let your accommodation management and Inghams Representative (details in your Welcome Pack) know immediately. Our in-country teams will be there to help and support you throughout. You will then be required to follow local regulations, which can vary from country to country, and you will need to contact your travel insurer for assistance and advice on next steps in the first instance.

Cover will vary dependent on the provider and level of cover you have chosen. Our insurance partner Campbell Irvine offer travel insurance with additional comprehensive Covid-19 cover and will be happy to give you a quote. To contact them, please visit here for winter trips.

My question hasn’t been answered, where do I find more information about my trip with Inghams?

For more information on if COVID-19 disrupts your trip and if we have to cancel your holiday, please visit our General FAQs page for more information. You can also call our team on 01483 791111.

 

Travel Advice

Important update for all guests travelling to Switzerland – 09:00 30/11/2021

The latest update on entry requirements from the Switzerland government states that all individuals travelling from the UK (including those who are fully vaccinated) are now required to self-isolate for 10 days on entry into Switzerland.

In light of this news, we have regretfully made the extremely difficult decision to suspend our ski holidays to Switzerland departing in December 2021. We are in the process of contacting those impacted, prioritising those departing soonest.

Holidays departing from January onwards are currently going ahead as planned and we will continue to monitor the situation closely.

For holidays to France or Italy with flights which transit via Geneva (Switzerland), we are reviewing current guidance and are optimistic all holidays will go ahead from December. Should the situation change, we will be in touch with anyone impacted about your options.

Important update for all arrivals into the UK – 13:00 28/11/2021

There are new border entry rules that come into effect from 04:00 on Tuesday 30 November - lateral flow tests will no longer be accepted and all travellers arriving into the UK will be required to book and take COVID-19 PCR tests in accordance with their vaccination status.

Travellers that arrive in the UK after 04:00 on Tuesday 30 November who are fully vaccinated, are required to self-isolate at home when they arrive, take a PCR test on or before Day 2, and continue to self-isolate until they receive a negative result. For those who test positive, they must isolate for 10 days. There will be no change for unvaccinated travellers.

Travellers who have already booked their lateral flow tests should contact their private testing provider, to discuss their options and ensure that they have the correct tests booked for their vaccination status and ensure the correct test details are provided on their PLF forms. A list of testing providers can be found here.

We are monitoring the situation closely and are currently continuing to operate all our holidays as planned. Should the situation change, we will be in touch about your options.

Important update for adults and families travelling to Austria – 18:00 19/11/2021

Following the recent announcement by the Austrian government of plans for a national lockdown until Sunday 12th December, we wanted to reassure you that we are monitoring the situation closely. At this time, we remain optimistic that our holidays to Austria, as well as any holidays with flights which transit via Austria, will go ahead after this date. Should the situation change, we will be in touch about your options.

Due to the constantly changing nature of the Coronavirus pandemic, entry requirements and restrictions may change up to the time of departure. Please note it’s your responsibility to keep up to date with the latest requirements before your holiday departure date. Take a look at detailed requirements for your resort or check the FCDO website for further updates. We also recommend signing up for their email alerts.

Latest guidance from the Foreign Commonwealth Department Office (FCDO) and the Austrian health authorities states that from 6th Dec 2021, UK residents may only enter Austria if they can prove they’ve had a complete series of Covid-19 vaccinations (received last vaccinations at least 14 days, and no more than 270 days, prior to arrival). If you are only able to show proof of natural immunity or a negative PCR test, you must self-isolate on arrival for 10 days. Children aged under 18 years do not need to self-isolate if travelling with parents who have received both Covid-19 vaccinations. If you are wishing to demonstrate your Covid-19 vaccination status using a printed PDF please ensure this printout is dated from 1st November.

Ski resorts in Austria currently require all adults and children aged 12 and above to demonstrate their Covid-19 double-vaccination or natural immunity status by way of a 2G Pass to enter public areas. Our understanding is that currently children aged 12-17 years with just a single vaccination will not be able to obtain a 2G pass, unless they can demonstrate natural immunity (dated within 180 days). Without this pass, you will not be able to enter hotels, bars, restaurants, nightclubs, ski lifts, gondolas and large events (25 people or more). We are in the process of contacting families who may be impacted by this update, prioritising those departing imminently.

Important update for families travelling to Finland – 09:30 15/11/2021

Current guidance from the Foreign Commonwealth Department Office (FCDO), the local health authorities and Finnish Government states that UK residents may only enter Finland if they can prove they’ve had a complete EMA/ WHO approved Covid-19 vaccination series at least 14 days prior to arrival. If you are wishing to demonstrate your Covid-19 vaccination status using a printed PDF please ensure this printout is dated from 1st November.

Young people aged 16 to 18 years old who have only received their first vaccination will need to take a COVID-19 test between days 3 to 5 in Finland. The Foreign Commonwealth Department Office (FCDO), local health authorities and Finnish Government advise that you should avoid contact with others until a negative result is received from the day 3-5 test.

Children born in 2006 and thereafter are exempt when travelling with fully vaccinated adults. Double vaccinated grandparents or other family members are currently permitted to take children under 15 to Finland without the presence of the child’s parent or legal guardian, though this is subject to review and change by the Finnish authorities. You are advised to carry a free-form letter of consent from the child’s parents/legal guardians, with their contact details.

Important update for families travelling to Canada – 17:00 08/11/2021

In Canada, the FCDO, the local health authorities and Canadian Government states; that UK residents may only enter Canada if they can prove they’ve had both Covid-19 vaccinations at least 14 days prior to arrival (this includes children between 12-17 years of age) and have taken a PCR test 72 hours before departure. Anyone who doesn’t meet these entry requirements, including those who have only had their first Covid-19 vaccination, will have to quarantine upon arrival. Children under the age of 12 who are travelling with fully vaccinated parents (or legal guardians) are exempt and allowed entry without quarantine.

If all of the members of your party meet the above entry requirements, then no further action is needed from you at this stage. However should you find the current entry requirements will impact a member of your party, please contact us as soon as possible to discuss your options.

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