Hotel Alex

  • Switzerland, Zermatt

  • 4.5

    4.5 Rating

    We rate all of our accommodation based on their facilities, service level, character and customer feedback. Our ratings may vary from the official star rating.

Ratings/reviewsClick for full ratings

In a superb, central location behind the station square and just set back from the main street, Hotel Alex ticks every box for convenience. Within an easy walk, you have the picturesque main street with its shops, bars and restaurants, as well as the train station and Gornergrat Railway.

A place to indulge

The quirky decor is full of dark wood and rich colours, and there are plenty of comfortable corners and cosy snugs if you want to retreat with a book or enjoy a quiet drink. The lively cocktail bar and snooker room are great places to kick back and relax in the evenings.

Excellent wellness facilities

The recently-refurbished wellness facilities are some of the best in Zermatt, featuring a large indoor pool and adjacent whirlpool, a steam room, Finnish sauna, sensory shower, infrared seats (great for tired muscles!) and a relaxation room. If you have more energy to burn then there's also a large gym and in-house squash and tennis courts.

Added value

Early booking offer available for Summer 25 (book by 31 Dec 24)

Free night offer available (min stay 7 nights, discount automatically applied)

Free daily packed lunch

10% discount on massage treatments

Inghams Guided Walks included from 4 Jun - 19 Sep 24 and from 27 May - 11 Sep 25 (subject to availability)

Half price rail, bus and boat travel with the Swiss Half Fare Card (worth over £100 per person)

Swiss Family Card Included - free travel for children under 16 on mainline trains/buses/boats in Switzerland when accompanied by a parent

24/7 support & tailored advice in person or over the phone from our local resort team

All holidays include flights or trains from the UK and train transfers


Zermatt is practically synonymous with the Matterhorn. This Swiss mountain town has long been a launch pad for mountaineers aiming for the notorious 4,478 metre peak – but the Matterhorn is just one of 38 mountains over 4,000 metres in the area, making for dramatic scenery perfect for exploring on footpaths weave from villages and valleys, through gorges and Alpine meadows to the rockier terrain above. It’s easy to get carried away exploring the spectacular surroundings, but ensure you make time for wandering the pretty town and enjoying the views from one of Zermatt’s many sunny café terraces. This is also the realm of cycling, climbing, high ropes, and via ferrata routes – even year-round glacier skiing.

Relax on holiday in Zermatt

Before the 19th Century race to climb the Matterhorn made Zermatt famous, the residents were quietly getting on with farming the green pastures here. Many of the old wooden buildings still frame the pedestrianised streets, window boxes overflowing with flowers. You can take your pick of bars, restaurants, and shops – and of the suntrap terraces made for sipping a coffee under the watchful eye of the Matterhorn. To find out more about how mountaineering transformed Zermatt, duck into the underground Matterhorn Museum.

Exploring the Matterhorn region

The highest cable car in Europe takes adventurers up to Klein Matterhorn (3,883 metres). It’s no relation to the actual Matterhorn, which lies just a few kilometres across the mountain pass but offers exceptional views of some of the highest glaciers and summits in the Alps, including Mont Blanc. Aptly named the Matterhorn Glacier Paradise, it's an Alpine wonderland up here. The restaurant serves Alpine food and wine, while a cinema screens short films of Zermatt’s wildlife and mountaineering history. Get a glimpse of life beneath the glacier in the Ice Palace or take a panoramic trip on the new Matterhorn Alpine Crossing – a luxurious cable car that connects Zermatt with the Italian village of Breuil-Cervinia.

Beyond the Matterhorn: mountains, lakes and gorges

Despite what some might say, there are mountains beyond the Matterhorn. Dive into the challenging trails of the Rothorn or visit the chapel at Schwarzee, dedicated to Mary of the Snows; it’s something of a sacred touchstone for mountaineers. The network of lifts and mountain railways around Zermatt makes getting to the best viewpoints easy and there's every flavour of a footpath to discover. On the outskirts of town, staircases and boardwalks lead deep into the Gorner Gorge, which is a natural spectacle, showcasing the power of nature.

Family holidays in Zermatt: mini mountain adventures

Gornergrat is one of the most family-friendly mountains in Zermatt. For starters, you get to travel aboard a 19th-century cog railway with views of the Matterhorn and the Monte Rosa massif. At the top, you can meet the cute black-nosed sheep that graze on the pastures, admire the plants in the highest Alpine garden in Europe, or wander one of the many well-signposted footpaths. Alternatively, take the funicular up to the playgrounds and swimming lakes of Sunnegga.

Why book a summer holiday in Zermatt with Inghams?

At Inghams, we do walking holidays differently. With no fixed itinerary, you have more time at your destination and the freedom to walk as much or as little as you like, discovering some of Zermatt's best walking routes and activities at your own pace.

Plus, we've included two optional guided walks every week in Zermatt. Join a professional walking guide and really get to know the area (see more details in the ‘walking’ tab below).

With over 85 years of outdoor travel experience, our holiday packages to Zermatt include flights, transfers, and accommodation, so you can relax and leave the small details to us. Our experts can help you choose the best holiday for you, and our team in the resort can give you the inside scoop on how to spend your time away with us.

  • No. of rooms: 84
  • Official rating: 4.5


Classic Twin Rooms are around 23m² and individually styled. 

Small Single Rooms are around 16m².

Deluxe Twins and Classic Junior Suites are larger at 34-40m² and are on request so please call us to book these room types. 

All rooms have:

  • South-facing balcony
  • TV
  • Bath with showerhead (some rooms have a whirlpool bath)
  • Hairdryer
  • Safe
  • Bathrobes

General information

  • Check-in: 3pm
  • Check-out: 11am

Local fees and taxes

A resort tourist tax of approx. CHF 4.00 per person per night is payable locally (children aged 9-15 years pay a reduced rate of CHF 2.00 per person per night, and guests aged under 9 are exempt).


  • Lift accessible: No
  • Lift serves all floors: Yes
  • Access ramp: Yes
  • Steps into property: 0

The hotel is on a slight incline with steps up to the reception area. The side road entrance is on a slight incline but has no steps, and leads straight onto hotel terrace/entrance. The internal layout of Hotel Alex includes narrow sections and steps, which are not easy to navigate if you have limited mobility or require a wheelchair. The hotel lift is small, but can fit a small wheelchair.

Bath chairs are available.

Longitude: 7.7445801
Latitude: 46.023666

  • Transfer time: approx. 3 hours 45 mins by train from Zürich or Geneva airport (your journey will involve changes). On arrival - there is a hotel porter service (until 9pm) or a short walk from the station to the hotel
  • Central location, just off Zermatt's main street
  • 250 metres from the main station
  • 250 metres to the nearest lift - the Gornergrat cog railway
  • 250 metres to the nearest bus stop

Spa & wellness facilities

  • Indoor pool
  • Whirlpool
  • Finnish & Bio saunas
  • Infrared seats
  • Sanarium & Tepidarium
  • Experience shower
  • Relaxation room
  • Gym
  • Massage and beauty treatments (payable locally)

Additional facilities

  • Large sun terrace with bar
  • Billiards
  • Indoor tennis, badminton, and squash courts
  • Wine cellar
  • Free Wi-Fi

Family facilities

  • Cots and linen (payable locally)
  • Baby sitting/listening service (payable locally)
  • Indoor playroom (unsupervised)
  • Outdoor climbing frame and slide

Enjoy a generous buffet breakfast that includes hot and cold items and a range of local produce.

A free packed lunch is available daily to hotel guests.

The excellent four-course evening meal in the Alex Grill includes a choice of main, and most nights there is a salad buffet.

  • No of restaurants: 2
  • Dress code for restaurants:


Board basis options available

  • Bed & Breakfast
  • Half Board

This property caters for the following special dietary requirements

  • Gluten Free
  • Vegans
  • Vegetarians
  • Dairy Free

Please let us know of any dietary requirements at the time of booking.

Reviews of Hotel Alex

Tripadvisor reviews
Feefo reviews
Total price from
per person from £1659
Includes £200pp discount
07/09/2024 - 7 nights
2 adults
From Edinburgh
Half Board
Hotel Alex
Feefo badge