Frequently Asked Questions

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Paying for your holiday

  • How much deposit do I have to pay for an Inghams holiday?
  • The deposit amount you pay for your holiday is £150 per person.

  • What payment methods do you accept?
  • Credit Cards

    We accept payment using the following cards - American Express, MasterCard and Visa debit & credit cards.

    We accept electronic transfers into our Barclays bank account (a/c number - 9311 7413 and sort code 20-65-82 under the name Hotelplan Ltd Client A/C), but please ensure that your booking reference is clearly stated in the payment reference field.

    We also accept cheque payments made payable to Hotelplan Ltd, but please note your booking reference on the reverse of the cheque so we can apply the payment to the correct booking.

    In addition, to avoid guests inadvertently paying late and potentially incurring late payment fees, we offer a service where the remainder of your holiday balance is automatically debited from the payment card initially used should you choose to accept this. Please note that Inghams do not store your card details. These card details are retained by a separate financial company, regulated by the Financial Services Authority who ensure stringent data protection controls are in place. Please call our Credit Control team on 01483 79 11 66 if you have any other payment queries.

  • Is there a charge for using a credit card?
  • All credit cards incur a handling fee of 1.5%. We are pleased to remind you that debit card, cheque payments or electronic transfers will not incur any charge. Please note that when paying by credit card, the company name 'Hotelplan CC Services GmbH' in Germany will appear on your credit card statement.

  • How do I pay for my holiday?
  • A payment will be required at the end of the booking process. If you are booking a holiday more than 10 weeks prior to travel, you will only pay a deposit of £150 per person to confirm the booking while the full balance will be due 10 weeks before departure. If you are booking within 10 weeks of your holiday departure date, full payment is required at the time of booking.

  • When will I need to pay for the rest of my holiday?
  • The balance of your holiday will be due 10 weeks prior to your holiday departure date. Your credit/debit card used to pay the original deposit will be automatically debited with the balance of your holiday if you accepted this method of payment (this will typically be debited on the Friday after the balance due date). Alternatively, there are a number of alternatives to paying the balance outlined above.

  • Are my monies financially protected?
  • Yes. Inghams hold both ATOL and ABTA licences meaning that all holidays purchased, either direct with us or through one of our agents, are 100% financially protected.

  • What happens if my holiday balance payment is late?
  • Late payment fees of up to £15 per day may be applied to the booking should you fail to pay your holiday balance on time as per our terms and conditions. Please note that we will endeavour to remind you by way of email in advance of this occurring. If your holiday remains unpaid, your holiday will be cancelled and cancellation fees applied.

  • I do not remember if I asked you to debit my card automatically?
  • Please call our Credit Control team on 01483 79 11 66 during office hours (9am to 5.30pm) Monday to Friday and they will be pleased to assist you with any payment queries. Please have your booking reference number handy.

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