Frequently Asked Questions

FAQ Topics

Due to the fast-paced nature of the ski weekend, our guests are given the freedom to hop on board the fast, efficient and very comfortable Swiss rail service and transfer themselves to the resort. We provide our guests with a very straight forward step-by-step guide to getting to the resort.

Ski Weekends & Short Breaks

  • How do I find the train on arrival?
  • All of our flights are either to Geneva or Zurich, which both have railway stations within the airport terminals. The train stations are well signposted from the arrivals hall, have lift access and are reached in less than 5 minutes’ walk from the arrivals hall. The platform required for your connection is specified on the rail itinerary we send to you with your rail tickets before you leave the UK.

  • Will I be met on arrival at the airport?
  • If you are arriving into Geneva or Zurich airports on a Saturday, you’ll be met by an Inghams’ representative, who will direct you to the train station and be happy to help should you have any queries.

  • Will I be met on arrival in resort?
  • Our team of Inghams’ representatives will meet you on your arrival in resort wherever possible and according to the train connections advised on your rail itinerary. Just look out for an Inghams’ sign. Very occasionally your rep will not be available to greet you. If your hotel is not within walking distance of the resort train/bus station we will organise a hotel pick-up for you.

  • Can I take my skis on the train?
  • Skis are allowed on all Swiss trains as part of your personal luggage. On the mountain trains you may even see some skiers already heading out to the slopes!

  • Is there a certain class I have to travel in?
  • All of our Swiss Ski Short Breaks include return second class rail transfers. Second class carriages are marked in red, so you can easily identify them on the platform. There is an option of upgrading to first class when you book. You will find first class in the yellow carriages.

  • How do I know where to get off?
  • You will receive a detailed rail itinerary for you entire journey – from the airport to your hotel. This will be sent with your rail transfer tickets approximately 3 weeks before your departure.

  • How do I find my hotel on arrival?
  • If you hotel is less than 5 minutes’ walk, your rail itinerary will give directions on how to get there. Contact details for your hotel and your Inghams resort rep are also provided in your rail itinerary. If your hotel is not within walking distance an Inghams’ representative or hotel pick-up will meet you on arrival into resort.

  • What if I need help with my bags?
  • Swiss Rail offers a luggage transfer service to most resorts. The ‘Express Fly Luggage’ will send your bags directly from your UK departure airport all the way to your hotel, depending on your arrival time into Switzerland. A supplement applies to the service, so please call our Before You Travel team on 01483 79 11 22 for more information.

  • When will you send tickets?
  • Rail tickets are sent by post to the lead passenger on your booking approximately 3 weeks before departure. If you have and difficulties with your tickets please contact us on 01483 79 11 22 or email us at ticketing@inghams.co.uk.

  • Do I need to validate my tickets?
  • You will receive detailed instructions in your rail itinerary on how to complete your documentation and validate your tickets before your journey. Keep your ticket safe during your holiday – it is a return ticket and cannot be replaced.

  • Who do I call if I have a problem?
  • If you have any queries about your booking or journey before departing the UK, please contact our Before You Travel team on 01483 79 11 22. If you have any issues on your journey to Switzerland, a contact number for your resort rep and our overseas operating office are both provided for you on your rail itinerary.

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